Washington Post Customer Service Complaints - page 3

No one answers the phone. I did not get my paper today.


Nancy H. Steorts

after talking to three different representatives my request for a lower renewal rate of $ 98.00 dollars a year promotion was a failure. I've been a customer since I was 23 now I'm 76. I feel that I've only talked to rude people. I've canceled my subscription due to the circumstances, but I'm writing you to see If it is possible to have it reinstated. Please.!! Respectfully. R. Rosales

I will be a new subscriber to the Post starting tomorrow, October 18, 2016. I called the Washington Post twice for subscription information on seven day a week home delivery costs. Both calls were outsourced to the Philippines. On the first call I was told as a new subscriber the cost would be $$60.20 every two months if I used automatic billing to my credit card every two months. Or $80 every two months if I did not provide a credit card for automatic billing. As a new subscriber in Northern VA, that seemed high to me. I asked if there were any special promotions for new subscribers. The call taker said no. Then I called the same number again ten minutes later and talked to a different call taker. She offered me a Washington Post new subscriber rate of $94 for the entire year plus a $4 processing cost--total $98 for the year or 52 weeks. Guess which dealI signed up for? Moral: As in dealing with airline agents on the phone, if one doesn't give you what you want--put down the phone and call another.

MISSED PAPER, MAIN NEWS SECTION, Saturday, 8 October

I called the post earlier on Saturday to complain and was advised the Main News Section would be delivered by 10:30. NO WAY! Still no complete paper.



Michael Alden

Four days in a row, no paper by 6:00 a.m. (the time the WAPO should be delivered, according to their website). Called the automated number - Monday and Wednesday, the Post was delivered and Tuesday the NEW YORK TIMES was delivered. "Customer Service" is a waste of time - all they do is apologize and nothing improves - ever. I live in Ashburn, not out in the country - no reason that a carrier can't deliver timely. Don't waste your time on them.

Yesterday, Sunday, 11 Sep 2016, I did not receive the news section of my paper, WA Post Acct 34795936. I send a missing section of the paper complaint, not the first time, to the automated WA Post subscription on the website at 8AM. The system responded that a news section should arrive by 11AM, Sunday. At 11:15 AM I called to check on status. The person at the help desk was not helpful due to her thick accent. I could understand maybe one word out of five. I asked to speak to a supervisor who told me that I missed the 11 AM deadline to get a replacement that day. Strange since I reported the problem at 8AM. He told me a replacement would be delivered on Monday morning. Well, it is now 1 PM, Monday, and no replacement paper came. NICE SCAM BOYS, a lot of excuses and no action, and I paid full price for 1/2 of a Sunday paper, no wonder your paper is going broke. I am totally dissatisfied with this sloppy mismanagement.

I've tried multiple times in the last week, at different hours, to reach the Washington, DC accounting office of the Washington Post newspaper, and, if I reach any live person, he/she is in the Philippines. This is a billing problem that has to be corrected at the source: billing for multiple accounts for which I don't subscribe; attempted corrections that resulted in new accounts being opened; no delivery on an account I give someone as a gift, although I get bills for that, too; and, NO LIVE PERSON AT THE WASHINGTON OFFICE, NOT EVEN A CHAT ROOM, AND NOBODY CALLS BACK.

I am having much problem with on time delivery this summer. The paper is never here at 6:00 and I have had to call frequently about receiving it. Yesterday, I had requested resumption of my paper after being gone during the weekend. That did not happen. If I don't receive the Post by 6:00 or shortly after, I have little chance to read it.

I have "ordered" the WP to deliverred to my home via two different phone calls within the past month BUT NOTHING HAPPENS. I have spoken with a human twice about getting delivery and have given all pertinent info. How do I go about making this happen? My neighbors get delivery. I want it delivered M - Su.



Judi Coyle

To the owners, Editor and highest position at the Washington Post,

Hi,

I am still undecided as to which presidential candidate to vote for.



I absolutely believe your report about Donald Trump is clearly wrong and has gone way too far to attack him. Very obvious you don't want him to be president and you are breaking the rules of fair journalism.

He said what many think..that Obama isn't calling Islamic terrorists by name and it's very suspicious. I personally think our president has been not giving accurate accounts of these terrible shootings when he won't give the perpetrator's identity. He also didn't mention the 911 call from the terrorist praising ISIS. Mr Obama was well briefed before his news conference June 11th and withheld that very important detail.

That seems that he is protecting the radical Muslims who are attacking and killing us. Or he is protecting his legacy as a peaceful president?? It's a quandry for sure.

It's perplexed me and probably over 1/2 the nation for several years now.

WHY?? WHY??



I feel that after you corrected your story you proved that it was inaccurate but you didn't go far enough and you didn't apologize. As a matter of fact you showed no remorse and you are continuing to insult Mr. Trump.

You know as well as most of the American people that he did not connect Mr. Obama to the shootings. He was saying that after these shootings Obama never will call these people radical Islamic terrorists. Much like someone who doesn't want to offend their boss, Neighbor or their family so they refuse to say the truth about those who they have daily dealings with. Like if you had a Christmas party and your boss got really drunk and said and did some terrible things. If you were called in to describe what happened you would not want to disparage your boss because he might not get fired and he will still be your boss. This is why it is suspicious that Mr. Obama is afraid to call these terrorists by their name and by their origin.

In all the years of respected journalism by The Washington Post I am absolutely shocked that you have reported something so inaccurate.. then corrected it when you were caught but you changed it not in the least to correct the wrong. You really messed up and messed up again trying to put things in your favor.

It is still completely inaccurate. Mr. Trump did not imply that Obama was involved in any way in these criminal acts. He clearly said that following each terrible shooting where there have been ..I believe possibly 14 terrible shootings, many of those done by Islamic terrorists during Mr. Obama's presidency and 14 news conferences following each one and out of all those Mr. Obama blatantly refused to say radical Islamic terrorism.



You absolutely need to correct this wrong that you've done to mr. Trump. You need to apologize to him in public. You need to come clean and admit that you are trying to sabotage his campaign because you don't want him to be president.



Someone at the Washington Post who is in charge of that headline needs to be fired. And the Editor in Chief?? who wrote that follow up statement that "We will continue to report on Donald Trump"..and still blaming him for blocking you. and you showing no remorse...THEY NEED TO GO!

It needs to be done publicly and this should happen immediately.



Im a very concerned citizen who is EXTREMELY disappointed by the wrongful behavior by such a great news organization that has hurt the reputation of all the great journalists of the Washington Post that worked their whole lives to selflessy and fairly report accurate news. You have tarnished their life's work and your own history.



I'm a 54 year old longtime reader of Washington Post. Resident of Spotsylvania Va.

A kid at christmas was selling 10 week only subscriptions, Though I did not want the paper I signed up. Well of course the services did not stop after 10 weeks even though I have a receipt that say 10 weeks only. WP of course since then has trying to extort money for additional papers, even after calling to cancel the delivery and explaining the situation they still send bills. Criminal service from what use to be a great a paper.

I just want to talk to a person in the United States about my incomplete Sunday paper. I get broken promises, local distributor doesn't return my call. I get a discount offered but still don't receive what I paid for.

I have been a loyal customer for many years and I'm extremely angry. I received my renewal notice and saw that last year's price was $111.80 and this year's price was $137.80. I thought, wow, a $26 increase, that's a bit much so I called to cancel my subscription. Well, that just made me more upset. At first the representative offered me a deal for $59 and when I said no she went down to $41. So, as a long time customer you first tried to get $137 out of me but I call and it's possible to lower it to $41? Really??? I would like to keep getting the Post, I enjoy it, but I just felt that out of integrity I still had to cancel it. How can you try to fleece is like that? Shame on you Washington Post!

I am still waiting to hear back from a Supervisor in response to the refund I requested several weeks ago. The issue was about lapses in delivery. The agent was extremely pushy and after a while I decided to request a refund. I was uncomfortable and the agent persisted. I requested and eventually after much struggle was transferred to a Supervisor. The remaining membership was refunded but for the time that I paid and did not receive my newspaper (with the exception of 6 papers over the span of several months) I provided all information requested and was told I would receive a follow up call and that refunds could take 7-10 days. I attempted to call back but agents could not locate my account. I searched my bank statements and found some previous transactions and have this number to share.
I don't feel that I should have to do anything else in this matter. I have explained the situation numerous times and I have even had subsequent calls about a new subscription because a new vendor was chosen, I asked that agent if she could see the previous interactions on my account to show there were major problems still unresolved and she shared that she did. Please don't let this issue linger any longer. I paid in good faith that I would receive my papers and even when I didn't I figured it was weather or several other random acts that would eventually be rectified and I have suffered poor customer service as well.

Service is not up to standards. Please advise. In the past couple months we have been having problems with our post delivery. No paper a couple times, today paper in the neighbor's yard. Is there a problem with the delivery person?

Normally we have no reason to complain.

Jean M. Brown

I had been taking the Washington Post daily for more than 25 years. Then the carrier changed and daily service became iffy. Never got it on time, it was never near my home when I did receive it and the Customer Service Department was lazy and unresponsive. They always apologized but nothing changed. Then I decided to make it easier on them and changed my service to Sunday only. Now, I don't receive it more than I do receive it. I've called 4 times to get my Sunday paper (it is now Tuesday) and they just put you on terminal hold until you get fed up with them.

I'm cancelling but my subscription is paid through July --guess I won't see a refund or a paper again. I can't get the service I'm paying for and the employees don't care.

Another institution gone by the wayside....

I have canceled my subscribtion for at least 2 years now because of there delivery service, dealing with miss papers as well as pick over paper where as someone has been picking out what they want then putting the paper back, I have complained in the past and resubscribe just 2 weeks ago and find that nothing has change even when I explained that the the building I live has a code pad with our code to our apartment and if they were to push this code our phone will ring inside and that way we can get our paper directly. before canceling the paper the last time there was a period were they did used the code and we received our paper somewhere down the line the service got really poor and customer service is just as bad. Comprehension seems to be the problem, and poor english speaking people I hope they did not result to customer reps from outside the USA that would be a disservice to the Washington DC area and the communities within.

I am currently overseas and have been attempting to extend the temporary halt of delivery of my newspaper. i was on the phone line for approximately 20 minutes and thought I had completed the process, only to be told by a machine voice that my request could not be actioned because there were no customer service representatives available. i was told to call back during working hours!

I have tried reaching the Post today to tell them I received the Wall Street Journal and not the Post! This is the 2nd time it has happened! When you call you get a menu which is useless for my problem and of course their is no real person to talk too! I will be calling during business hour to cancel my weekly subscription to Sunday paper only! Let's see if they can get that right!!! If not I'm done with them!

I do not like speaking with a customer service person in Manilla ... sounds like the same for Washington GAs must be the same company

I have called numerous times and asked to be taken off of your "call" list. Your reps are calling and when I answer they never say anything they just hang up and when I let the answering machine get the call, they don't leave messages. When talking to anyone in customer service, they seem to not grasp the English dictionary too well. I am already a customer. Please put me on the do not call list. If they need to call about my paper Isis's, feel free. Stop harassing me with the other calls. Thank you

For the second day in a row, we did not receive our Washington Post. The only available action is to call totally automated customer service line to learn that redelivery is not an option. Very poor customer service, as far as we are concerned.
Susan and John Rebillot

I had not had a paper for 8 days. I called a few days ago. Have you dropped me? David Gerdt

I think the 2/9 post may have been mine. This is an update. Why, after paying for print, do I have to put up with a youtube video of Trump/Christie before I can see the readable news, which, BTW, I am paying for? you are slowly, but surely, pushing me to cancel all.

Started subscribing 6 weeks ago to the Sunday edition and we still haven't received a single news paper. We call and email to report and get empty promises every time. What a waste...I don't recommend to anyone.