Webroot Customer Service Complaints - page 2

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User Reviews, Ratings and Comments

Webroot customer service is ranked #209 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 45.70 out of a possible 200 based upon 32 ratings. This score rates Webroot customer service and customer support as Disappointing.

NEGATIVE Comments

28 Negative Comments out of 32 Total Comments is 87.50%.

POSITIVE Comments

4 Positive Comments out of 32 Total Comments is 12.50%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating

  • Webroot

    Customer Service Scoreboard

    • 45.70 Overall Rating
      (out of 200 possible)
    • 28 negative comments (87.50%)
    • 4 positive comments (12.50%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 3.5 Issue Resolution
    • 2.7 Reachability
    • 2.6 Cancellation
    • 3.6 Friendliness
    • 4.2 Product Knowledge

Add your review! Return to the main Webroot customer service scoreboard page

Viewing Webroot customer service complaints 26 - 28 out of 28
« Previous
30
Mar

Posted by Anonymous


3/30/11 12:23PM

Your service is terrible. Enough to cause one to cancel dealing with Webroot.

I am trying to contact a sales person to add
additional service to my laptop. Now I am
supposed to either go on line or wait another
40 minutes on the telephone, listening all the while to that disgusting repetitive music, so called, or listen to your woman intermittently advising how I can go online and
download your information. Forget it! I will
go with NORTON for my laptop. You are not worth the AG.

29
Mar

Posted by Anonymous


3/29/11 7:42AM

Wait a long time for support. Do not use their tune-up service or get the KY out. What a joke.

24
Feb

Posted by Adacas09


2/24/11 9:33AM

Be prepared to wait a looooonnnnnggggg time for support!!!

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866–612–4227

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