ZoneAlarm Customer Service Complaints - page 2

I would like a file remove tool for Free Anti Virus Firewall file under check point

and since you deal with Tech Wiki of which I had a bad experience some time ago I don't want to be involved with them at all. The name of the file that I can't remove is: ZA Privacy Service and with that file still on my computer I am not able to download any kind of virus protection. When I downloaded windows 8.! Pro I got a message that the Free Virus and Firewall was not compatible. I removed it with the except of the above mentioned file. I have gotten from Zone Alarm in the past a removal or cleanup tool free of charge!!! Please email a link for a free clean up tool.

How is it possible for you to take money from my bank account without my authority or consent. Just because I did this last year did not mean I wanted you to automatically do it again. I had already noticed a discount that I was going to use when I saw on my present bank statement dated July 1, 2013 for $69.95 that you guys had already helped yourself to money that is not yours. When I tried everything to reach you, I thought maybe through customer service since I am due to renew. But guess what, some how you guys were not available. I am reporting this to the BETTER BUSINESS BUREAU and my bank since this seems very much like a scam, some of us call it double billing. I could not and would not okay anything because there was no warning, or email telling, informing or letting me know what was going on. My name is Evelyn Fowler, email address is I would truly appreciate a email telling me that my zone alarm is back up or something that I can download after all I have paid for something that I did not ask for. email me please:





my name is Evelyn Fowler, you should be able to find it easily since you already have been paid.

was doubled billed Jan and Feb, cancelled one in feb, Credit on my copy shows 69.95 on Card copy show 74.32. ONe month you add tax Feb. one month you dontJan NOT Fair,, Called to speak to Manager, John said no help will have to disconnect.. or release this call. can NOT help you... so hung up...john 11715....not a very helpful person at all .. will never. ever want to deal with a rep like him.. Also asked for manager and was told they only Email????

Welcome to ZoneAlarm Service Dept Live Chat.
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You are now chatting with 'Mathew G.'

Your Ticket ID for this chat is LTK527076609399X

Mathew G.: Thank you for contacting ZoneAlarm Live Chat. How may I help you today?

Boris Ciorneiu: I try to set my DataLock. I get to the MyZone windows and I can not go further because it does not recognise my password I think

Mathew G.: Thank you for continuing to wait. We have not forgotten about you. I will be with you very shortly.

Boris Ciorneiu: OK

Mathew G.: Sorry for the troubles Boris.

Mathew G.: Try to login on the website with the DataLock info.

Boris Ciorneiu: ok

Boris Ciorneiu: yes it works

Mathew G.: What exactly occurs when you try to install DataLock?

Boris Ciorneiu: It appears a server communication error has ocurred

Mathew G.: That is a known issue.

Mathew G.: Unfortunately there is no fix for that issue at this time.

Boris Ciorneiu: So what should I do?

Mathew G.: I am sorry we don't know if or when there will be a fix for that error.

Boris Ciorneiu: What does it mean I am buying a product and I can not use it?

Mathew G.: You are still able to use your ZoneAlarm Extreme Security.

Boris Ciorneiu: That means that Zone Allarm is selling a product taking many form us without working. I use this feature in the past.

Mathew G.: DataLock is a separate program from Extreme Security that is allowed to be installed using a Exteme Security plus DataLock key.

Mathew G.: The entire Extreme Security program would still be working despite the issue with DataLock.

Mathew G.: We have not heard from you so I am ending this chat session. If you have any other questions, feel free to open a new chat via the Support page. Thank you for using ZoneAlarm Live Chat.

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How it is possible that a company to sell a product which does not work??

I need to sort out a double charging for Zone Alarm and I live in the UK.
Their base is Chertsey,Surrey, but I would rather talk to a human being. The phone number suggested seems not to be British (which would be 01... or 02...