Zoosk Customer Service Complaints - page 3

Incorrect. There is no way of contacting zoosk by email. Strange that a website so canny with social media and accessing customer's credit card accounts, insists that said customers use snail mail to contact the company.

Terrible customer service. Phone number that is out of service makes you look shady. Someone online offering to resolve issue (of your site overcharging my credit card) for $20 makes you look even worse. What are you doing? How do you not have a telephone numbers for customers to call you?

FRAUDULENT CHARGES!!!! NO CUSTOMER SERVICE WHATSOEVER!!! THESE PEOPLE ARE ALL FRAUDS!

I have been charged for an account that I did not create as my email was hacked and my banking information was given. Since January 2016 I have sent an email EVERYDAY asking that these charges be reversed. I have contacted my bank and they cannot get these refunds. This company zoosk namely Shayne and her supervisor, Christian C. refuse to make any kind of restitution for these fraudulant charges. THIS COMPANY SUCKS and should be taken to Court. DO NOT USE THIS COMPANY EVER ... THEY STEAL MONEY RIGHT OUT OF YOUR ACCOUNT AND DO NOT RETURN EMAILS OR MONEY. THEY OWN ME OVER $209.64.

I have been charged for an account that I did not create as my email was hacked and my banking information was given. Since January 2016 I have sent an email EVERYDAY asking that these charges be reversed. I have contacted my bank and they cannot get these refunds. This company zoosk namely Shayne and her supervisor, Christian C. refuse to make any kind of restitution for these fraudulant charges. THIS COMPANY SUCKS and should be taken to Court. DO NOT USE THIS COMPANY EVER ... THEY STEAL MONEY RIGHT OUT OF YOUR ACCOUNT AND DO NOT RETURN EMAILS OR MONEY. THEY OWN ME OVER $209.64.

Can you help me can you get a hold of a guy he goes by fun bama really would like to get to get to him a lot better my Zoosk app isn't working right or something and I'm on tight budget let know he can reach me on Facebook send me a friend request or give him my number I can't afford to subscribe if you can do that for me I will ever be greatful I like the app thanks so much

I have joined Koosk too early. I wish to remove my information entirley from your list of customers. I will be talking to you later. Why is so hard to find a phone num for you guys??? are you owned by people media??

Why do you keep telling me this is the second time you build me 2995 through PayPal I did not want the service I want a refund please call me back I do not want the service

hello I just joined n I cant send a messages to any one please help me to send messages or refund my money back thanking u in advance kat

DO NOT JOIN THIS SITE. The facts are they take your money $60 up front and keep milking your card. You can NEVER cancel your account. DO NOT get involved !!

Please get in contact with me as someone is using my profile and photos and it definitely not me my email address is and phone number is Australia mobile need to talk with someone ASAP...Kathryn Campbell

My name is Gabriella Garcia, Sorry but I did not authorize Zoosk to withdraw 29.95 from my bank account please return my money back to my card. I don't understand how you charge me and my service is not even on???? My account is under Belinda Garcia or Gabriella garcia

The payment reports on the Zoosk website do not reflect cancellations.
They have me listed for a 6-month subscription and then charged me monthly in addition by automatically taking money from my credit card. I did not realize that my 6-month subscription had been canceled. They will not remove any of the charges. Be very careful of this company.

I have submit a request for you guys to stop sending me invites and messages could you please stop sending those to me I've met someone on your side and we're in a serious relationship thank you very much

Don't take money out of my account it's was a 1 month trail I am disatisfied customer so stop I agreed for only 1 month bad Zsook.com.no good curse site Matt 21:17-19 amen

Dear Zoosk Staff..I subscribed tonite for 3 months you said you would waive the $24.95 activation fee..So total payment was $74.95..initially I was going to subscribe for 3 months but changed my mind so the $54.95 did not go through...I don't want to be charged two payments only the $74.95 subscription for 3 months..I am an honest person & on a pension so please can you do the right thing by me...I still can't read my messages or have access to the site...Thanking You Jennifer Franzone..Email

ur site sucks u only take our money n hav e fake profiles u will not keep my money io just sigmned uop sent message n itially she got bak to me immediatley unless tha t is on ur part ur fake profiles n she fdoesnt exist n after couple days has not respone=ded to my message i sent her UR SITE SUCKS COST TOO MUCH MONEY TO GET NOYHING

My name is andrew masto my subscription was cancelled not to long after I joined was told I would be on for only the three months I paid for and it would automatically be cancelled I just received a charge of five dollars and change in may must be a mistake please credit my card or I will have to call my bank. I would appreciate a replie this is my second attempt concerning this matter.thank you.

I bought a visa gift card $100 dollars I tried to subscribe for 3 months and kept saying decline is anyone able to ring me to do over the phone please

Zooks diduct money from my account without my knowledge .. So want refund otherwise will put it all over everywhere .. That zooks stealing money

My wife and I are back together and I keep getting these email notifications from Zoosk. I need this to stop ASAP. My wife is very displease with these continuing emails and it's making us very unhappy. Take my email address off your list because i do not want the advertisment anymore! I'm going to rate your website very poorly and/or even put a law suite against Zoosk for harassment if I don't hear back from you stating that you've respected my wishes. Thanks, Jacob Cook is my number to reach me.

Zoosk is a scam site. You open the account, Zoosk takes your money and blocks your account immediately. Please don't use zoosk anymore.



Hi there,



I just created an account with zoosk and the account was not closed but right after i paid for it, it got closed. Made it look like Zoosk was waiting for me to subscribe before the account would be closed so you can steal my money. But here's the funny joke. If i don't get a refund back in 1hour, i will post all over the internet the scam you are running and watch and see how you will lose customers in the coming year. I will push this all over the internet and i will not stop until i see that zoosk runs out of business and if you take this for a job and don't refund or reactivate my account, then you will see how serious i will get with making sure you run out of business.



Am giving you guy 1 hour to refund me back my money or virtually all sites i surf on the internet will carry the news of how fraudulent your dating site is.



1 hour and thats it.

If you think this is a joke, then please do me the favour of not refunding me back my money in just 1 hour and we will see what happens. I have nothing to loose.



My account details:

I made an Electronic bank transfer in payment of my subscription on 15/12/2015 and my account is still not active.

Hi I Find your website interresting. But I am upset and dont know what route to follow. I have subscribed and 4 times money has been reserved/ deducted. Im a single mom. After MONEY WAS DEDUCTED still could not send messages to persons I liked and liked me. Understand my frustration and fact that I cant throw many around like this. Please help. Sharon Ferreira

I want an address to mail a check to join; because, I do not want to use my debit card. This is a one time payment, unless I like the service and want to continue. I just do not want you to automatically deduct money from my account without my knowledge.

I cancelled my membership early January & you have kept on billing me $74 a month . Its was meant to be $48 a month any way . I pressed on the sight to find that i had many messages , I then realised I was still active . I also noticed that you will keep billing me to Feb.. 2016 this is totally unacceptable.
I found that many people on the sight were scammers wanting your emails & asking for money !!! The sight was making me depressed , most men were interstate & players .