Abercrombie & Fitch vs American Eagle Outfitters

Customer Service Comparisons

Best Customer Service Rating

American Eagle Outfitters has the best overall customer service rating based upon the companies you have selected to compare.

Overall Ratings

Below is a look at the overall customer service ratings provided for each company that is being compared:

CompanyRatingReviewsIssue ResolutionReachabilityCancellationFriendlinessProduct Knowledge
American Eagle Outfitters43.0489
Abercrombie & Fitch24.59475

Ratings Breakdown

The rankings listed in the table above were calculated from the following ratings:

  • American Eagle Outfitters has had 89 total customer service ratings of which 10 have been positive and 79 have been negative. This has resulted in an overall classification of Disappointing.
  • Abercrombie & Fitch has had 475 total customer service ratings of which 18 have been positive and 457 have been negative. This has resulted in an overall classification of Terrible.

Performance Over Time

The following chart demonstrates the overall customer service rating for the selected companies over time: