Dollar General vs Publix
Customer Service Comparisons
Best Customer Service Rating
Publix has the best overall customer service rating based upon the companies you have selected to compare.
Overall Ratings
Below is a look at the overall customer service ratings provided for each company that is being compared:
| Company | Rating | Reviews | Issue Resolution | Reachability | Cancellation | Friendliness | Product Knowledge |
|---|
| Publix | 103.34 | 52 |  |  |  | |  |
| Dollar General | 33.06 | 3,400 |  |  | |  | |
Ratings Breakdown
The rankings listed in the table above were calculated from the following ratings:
- Publix has had 52 total customer service ratings of which 19 have been positive and 33 have been negative. This has resulted in an overall classification of Acceptable.
- Dollar General has had 3,400 total customer service ratings of which 206 have been positive and 3,194 have been negative. This has resulted in an overall classification of Disappointing.
Performance Over Time
The following chart demonstrates the overall customer service rating for the selected companies over time:
