Merrill Lynch vs Morgan Stanley

Customer Service Comparisons

Best Customer Service Rating

Morgan Stanley has the best overall customer service rating based upon the companies you have selected to compare.

Overall Ratings

Below is a look at the overall customer service ratings provided for each company that is being compared:

CompanyRatingReviewsIssue ResolutionReachabilityCancellationFriendlinessProduct Knowledge
Morgan Stanley31.8939
Merrill Lynch26.40100

Ratings Breakdown

The rankings listed in the table above were calculated from the following ratings:

  • Morgan Stanley has had 39 total customer service ratings of which 3 have been positive and 36 have been negative. This has resulted in an overall classification of Disappointing.
  • Merrill Lynch has had 100 total customer service ratings of which 4 have been positive and 96 have been negative. This has resulted in an overall classification of Terrible.

Performance Over Time

The following chart demonstrates the overall customer service rating for the selected companies over time: