Merrill Lynch vs USAA
Customer Service Comparisons
Best Customer Service Rating
USAA has the best overall customer service rating based upon the companies you have selected to compare.
Overall Ratings
Below is a look at the overall customer service ratings provided for each company that is being compared:
| Company | Rating | Reviews | Issue Resolution | Reachability | Cancellation | Friendliness | Product Knowledge |
|---|
| USAA | 53.34 | 345 |  |  | |  | |
| Merrill Lynch | 26.40 | 100 |  | |  | |  |
Ratings Breakdown
The rankings listed in the table above were calculated from the following ratings:
- USAA has had 345 total customer service ratings of which 55 have been positive and 290 have been negative. This has resulted in an overall classification of Disappointing.
- Merrill Lynch has had 100 total customer service ratings of which 4 have been positive and 96 have been negative. This has resulted in an overall classification of Terrible.
Performance Over Time
The following chart demonstrates the overall customer service rating for the selected companies over time:
