Napa Auto Parts vs Carquest
Customer Service Comparisons
Best Customer Service Rating
Carquest has the best overall customer service rating based upon the companies you have selected to compare.
Overall Ratings
Below is a look at the overall customer service ratings provided for each company that is being compared:
| Company | Rating | Reviews | Issue Resolution | Reachability | Cancellation | Friendliness | Product Knowledge |
|---|
| Carquest | 51.49 | 49 |  |  |  | | |
| Napa Auto Parts | 43.68 | 132 |  | |  | | |
Ratings Breakdown
The rankings listed in the table above were calculated from the following ratings:
- Carquest has had 49 total customer service ratings of which 7 have been positive and 42 have been negative. This has resulted in an overall classification of Disappointing.
- Napa Auto Parts has had 132 total customer service ratings of which 17 have been positive and 115 have been negative. This has resulted in an overall classification of Disappointing.
Performance Over Time
The following chart demonstrates the overall customer service rating for the selected companies over time:
