National Grid vs Duke Energy
Customer Service Comparisons
Best Customer Service Rating
National Grid has the best overall customer service rating based upon the companies you have selected to compare.
Overall Ratings
Below is a look at the overall customer service ratings provided for each company that is being compared:
| Company | Rating | Reviews | Issue Resolution | Reachability | Cancellation | Friendliness | Product Knowledge |
|---|
| National Grid | 38.73 | 120 |  |  |  |  | |
| Duke Energy | 27.62 | 441 |  | | | | |
Ratings Breakdown
The rankings listed in the table above were calculated from the following ratings:
- National Grid has had 120 total customer service ratings of which 16 have been positive and 104 have been negative. This has resulted in an overall classification of Disappointing.
- Duke Energy has had 441 total customer service ratings of which 23 have been positive and 418 have been negative. This has resulted in an overall classification of Terrible.
Performance Over Time
The following chart demonstrates the overall customer service rating for the selected companies over time:
