National Grid vs Eversource
Customer Service Comparisons
Best Customer Service Rating
Eversource has the best overall customer service rating based upon the companies you have selected to compare.
Overall Ratings
Below is a look at the overall customer service ratings provided for each company that is being compared:
| Company | Rating | Reviews | Issue Resolution | Reachability | Cancellation | Friendliness | Product Knowledge |
|---|
| Eversource | 47.25 | 24 |  |  |  |  |  |
| National Grid | 38.73 | 120 |  | |  | | |
Ratings Breakdown
The rankings listed in the table above were calculated from the following ratings:
- Eversource has had 24 total customer service ratings of which 3 have been positive and 21 have been negative. This has resulted in an overall classification of Disappointing.
- National Grid has had 120 total customer service ratings of which 16 have been positive and 104 have been negative. This has resulted in an overall classification of Disappointing.
Performance Over Time
The following chart demonstrates the overall customer service rating for the selected companies over time:
