Rogers vs Virgin Mobile
Customer Service Comparisons
Best Customer Service Rating
Rogers has the best overall customer service rating based upon the companies you have selected to compare.
Overall Ratings
Below is a look at the overall customer service ratings provided for each company that is being compared:
| Company | Rating | Reviews | Issue Resolution | Reachability | Cancellation | Friendliness | Product Knowledge |
|---|
| Rogers | 34.83 | 707 |  |  | |  |  |
| Virgin Mobile | 31.72 | 1,409 | | |  | | |
Ratings Breakdown
The rankings listed in the table above were calculated from the following ratings:
- Rogers has had 707 total customer service ratings of which 61 have been positive and 646 have been negative. This has resulted in an overall classification of Disappointing.
- Virgin Mobile has had 1,409 total customer service ratings of which 89 have been positive and 1,320 have been negative. This has resulted in an overall classification of Disappointing.
Performance Over Time
The following chart demonstrates the overall customer service rating for the selected companies over time:
