Academy Sports and Outdoors Customer Service Complaints - page 2

Your Waco, Texas store was unapologetic after being placed on hold for three times. Even your manager was unprofessional.
Sunday, December 20, 2015 16:38

I'm very dissatisfied with academy! I received my product today in the mail and it is damaged ! I was told to call Stanley thermoset cause it was under warranty.This is # I was given by your representatives 1936 876 5713 it's the wrong company! It was either damaged before it was put into box cause the box it came in wasn't damaged during shipment. It was Oder . Shipment all I need is the ears that hold the lid down ,that's what is broken .To me I don't see why I should put more money into this by mailing it back you should send me the ears to fix it on a brand new product that was never used ! That's why I hate to Oder online ! I will try my best not to use academy again if this is not resolved. Very PO right now Darrell Herold



P.S the box it came in was big enough to put 6 more of the same product in ! The product was a Stanley adventure 3gt crock thank you very much , I feel a little better now that I've vented ! Darrell D Herold

Lack of professionalism typical of Academy store associates and management personnel.
Unaware that it was against store policy, I was caught photographing a firearm in the display case. An "ass"ociate confronted me demanding that I delete the photo. When I wouldn't comply with her demands the department manager shows up with the same arrogant demand, stating that it is against the law to photograph firearms in a retail establishment.
He says it's an ATF regulation, I assume to intimidate me. Also, says it's store policy and posted at the front of the store.
Against the law as manager stated, NOT!!
Store policy, ok.
I appear to delete the photo to shut him up.
Never going back to an Academy again.

Amazing how a manager named Aimee who stated she was a manager at Academy on Woodruff Rd was at Petco with her husband wearing your shirt with the logo. Upset that our credit card machine went down. Showed out because of this and as a manager tried to help her she blew up walking out. Very rude and unprofessional if she is in fact a manager.

I waked into academy on February the 18th around 4:00 pm. I picked off the shelf a kids sleeping cot. One for my son teenage mutant ninja turtle and frozen for my daughter. Amoung other things i was planning to purchase. There was a clearance sign of 24.98 with these cots. All camping merchandise was on clearance noted the posted in store signage, when i got to the register only the frozen cot was marked up. I explained to the cashier, Tim that ot was a couple back there and that the sign posted was for 24.98 he refused to honor the posted sign. I rewuested a manager. Brittany came up and said frozen was regular price although the sign said otherwise. There was no sign stating the price EXCLUDED frozen character from the clearance price. I had over $100 worth of merchandise and left it jn store because of the rudeness from both Tim and especially Brittany. As much as my family and i shop in academy for our camping, hunting, and fiahing needs i did not appreciate the false advertisement. I refuse to continue to do buisness with academy until this issue is resolved by someone from store or corporate.

I called the other night about a customer service issue.My name is Paul Groves and have been in retail for over 25 years.The lady I spoke to took my email address and phone number.If you don't care about your customers you will know that the word will get around.I had the issue at the Clarksville store.Since then I have talked to alot of people about this and they also said they had bad service there also.I don't usually complain but I know how important customer service is.I am a hunter and buy guns,crossbows,all kinds of things that go along with hunting along with all my sons.I was really excited about a new store coming here.

I was in your Mesquite Texas store last Sunday. I did not realize you closed at 8 on Sunday. I got there about 7:15 and found no customer service at all. I saw a dark haired guy with a black jacket telling the associates we have to get out of here at 8:30. It looked like the sales people were rushing to get out and ignored customers. It took me awhile to find things because there was no assistance at all. At about 7:45 a sales person told me they were closing and I had to leave. It was a horrible experience and I left my basket there and walked out. Jason