Customer Service Scoreboard
My 2016 refund was unbeknownst to me put on this,card from american express, I have had thousands of dollars stolen from Mr to this day, and they have frozen my card to where I can not get the last 100.00 dollars left out of the 7000.00 originally... I'm so disgusted with this scam and bs... what do I do, every time I call I get disconnected, I can't withdraw anything and I want my money returned to me.....
I have been a cardholder for years and had excellent customer service experiences in the past. BUT Amex now has Customer service in India. The communication gap is frustrating, asi is the delay on the telephone line. I asked to be transferred to someone in the USA, but the rep only has the ability to put you back in queue.
I am not biased against foreigners but there needs to be a USA supervisor available for backup. In general I find that offshore call centers in Philippines have much less of a communication gap than India.
I have been an American Express card holder since 12/1989. I have another American Express Card at Costco, and still another one at Macy's. I am going to destroy all my cards and no longer use them. About a month ago, I received a letter telling me that a new card would be sent out shortly and to destroy the old card. This I did when I received the new card. The problem was that with the future switchover at Costco, I presumed that this was a replacement card for my business card. I destroyed that card and began using this one for business expense. In one month alone, I added up over $6500 in business expense. When it was discovered that this was not a new business card, but a replacement card for an older card I had not used in years, I immediately called in and spoke to a pleasant lady. She said she would note in my file that I should have my bonus reward credits switched from the mistaken card to my business card. The credit at 1.5% was to be over $97.00, no small chunk of change for my business. She assured me at the time that this would be noted and would happen. Today I called in, and was online for 34 minutes, most of it on hold while I was switched around. Eventually, a supervisor informed me that there was nothing they could do for me. Nothing? I informed her that I would refer this to the Better Business Bureau, the State Attorney General's office, and also to our local ABC affiliate Problem Solvers. I have already gone out to Twitter and Facebook and expressed my opinion that I was lied to by American Express. Once I receive my rebate checks I will no longer use American Express. If anyone at American Express reads this you could probably check my account and see how much I have used my business card over the years. I will now switch to Chase Business Card. I feel very betrayed by my mainstay card. I went to Costco, and was informed that the switch over to Visa has been delayed slightly. But I will no longer use any of American Express cards. I feel betrayed and lied to. Additionally I was trying to run my store and stay online for those 34 minutes. I wasted my business time.
Why I would be pulling out all my business from American Express?
American Express customer service is getting bad day by day. They charged me late fee and interest of More than 300.00 because of some computer system error. When I requested refund they say they could not help. Talked to several people at American express. Nicole (ID# 31174). She told me that she cannot help. I requested to get me to the supervisor. One Mr. Slade (ID# 42881) came on phone. He had nasty attitude from beginning. He just want listen and said sorry I am not able to help you ! With this kind of people and rude service, American express is losing my large business I am sure this company is start hurting and probably would get sold eventually.
AMEX so far used 28 days to send me replacement card after card was closed due to fraudulent charges.
they have attempted (according to AMEX) to ship to me but can provide tracking number for initial 2 attempts and for their 3rd attempt I finally receive tracking number and should receive card in 72 hours
Well Done AMEX, unusual incompetent employees with unusual limited brain capacity
The worst customer service. Talked 3 times to link my card to my account and no one could help Everytime a new solution. Spoke to a manager Genie, she said she would help and again the same problem. She did not apologize even a single time and says it was not my mistake. Was it my mistake that I am getting "Sorry your account is unlocked" for the 4th time.
Ofcourse disconnected the phone!
I have been an Amex customer for over 10 years and pay off my monthly bill (approx $4,000+ per month) without carrying a balance. I used to brag about how much I like Amex, however, recent events have made me change my mind and switch to a Visa card. My husband had his Amex numbers stolen (at a gas station?). He has the card in his hand, but somehow someone got ahold of his numbers and made a false gift card to a sunglass shop 2 states away and spent almost $600. When I saw the pending charge show up, I immediately called AMEX to report the fraudulent activity. I was told it would be removed immediately. In the meantime, I called the sunglass shop and talked to the Manager only to find out that they had 3 people purchase over $1,400 in product on fake giftcards that day. They even had the name of the customer, although it was probably fake. In any case, I felt Amex would want to know the information since it could happen again. When I FINALLY got a hold of the fraud department, I had to go through ALL of the questions again and felt like I was being treated like a criminal. I told the lady the whole story and how the store was taken by 3 different criminals that day using the same steal credit card numbers and then make a fake giftcard. The Amex women then asked if we had the card in our possession - WHAT? I don't think she followed ANY of the story. I explained that we lived in Auburn, AL and the theft took place in Biloxi, MS. Again, no reaction. My next question was where she was located - India - NO wonder it meant nothing to her. I asked to be transferred to a Fraud rep in the United States but had to hang up after being on hold over 12 minutes! I tried calling again the next day and was very clear that I wanted to speak with a rep in the United States. 5 minutes later and a rep got on the phone and said he was from California, I asked where the call center was located and he said the Philippines. Another 7 minutes of being on hold until he finally said he would get a rep in the U.S. on the phone and call me back. This happened although a few minutes into the call, we were dropped.
A few days later I received the replacement card and called to have it activated. I tried one more time to talk to a U.S. rep about the fraudulent purchase since it had been 5 days and the item was still on my bill. I complained to the rep about how IMPOSSIBLE it is to speak to someone in the United States. To my dismay, she said she only had 10 more days in her job because her ENTIRE department is being transferred overseas - over 80 people lost their jobs!
GOOD BYE Amex. My family will NO longer use this company and good bye to over $50,000/year in my family alone, which does not include in-laws, friends, etc who will NO longer use Amex. God Bless America!
American Express took away my card for no reason after being a member since 2010. I made my payments on time every month. Never had a problem. Then they called me almost everyday for the balance due on the card. They were bothering me at work even after I told them to call me in the evening. Even after I made the payment online, they continued to call me saying that I never made the payment. I will never do business with them again.
I had a simple issue that needed to be addressed for my AMEX corporate card India. The issue was to change contact details or confirm the details that their database has currently. The numbers passed on to me were 18004191222 or 0124 2801222. The first number is toll free but there are no representatives to reach, and they passed me the number 1- for which I called and they responded saying it is US AMEX only. So now I do not have any toll free number to reach.
Finally I go ahead and call the toll paid number to reach every representative it takes 2 minutes of waiting, which is fine. Then I get directed to a representative whose system is not working and cannot help with my card. Second time I reach a representative (after 4 mins of wait time) - tells me that I reached at personal card section - and she redirected me to corporate card section(after waiting 7 minutes) - who could not hear my voice and hung up the call.
The web site says I can request a change of address - but does not show the current address. I have not had the need to use the card for any corporate/personal expenses- so I have zero balance in my account - so naturally I do not have a statement for my card- which is the only way to check on the current address!
Is there no easy way for me to reach to a customer service for a simple address confirmation and get it resolved.
16 year with American Express, never ever paid late! my payment was made thru their pay by phone and never posted. I asked for a reversal of a $27.00 late fee and was refused. They are damaging a 16 year relationship over $27.00 dollar late on a account that has never ever paid late in 16 years.
American Express Card Is Different From Visa Or Mastercard. Amex Issued Cards Therefore They Have Access To The Account And They Can Easily Resolve Disputes Or Card Decline. Unlike Visa And Mastercard They Dont Issued Cards. It Was Issued By Banks Thats Why They Cannot Resolve The Accnt Issues Right Away. Visa And Mastercard Would Need To Refer The Ch To The Bank Who Issued The Cards. Bcoz It Is The Bank Who Issued The Card Has Access To The Accnt
Hi Amex team,
I am completely frustrated with your services as I am facing lot of issues in paying the interest of my cancelled card.I want to do a final settlement of this for which I have been approaching your team but getting 0 result.
I am again repeating my tolerance has crossed every limit. I want this issue to be resolved ASAP or I have to seek legal help.
Thanks
Bishnu Bibhuti
This is the worst Card in the world.
Even customer service is too bad too worst
If we ask any thing they simply say to check the website.
Marketing team will do fake promises to reach their targets.
The offers from american express were very bad.
We can enjoy the services of any products and services with out Amex card benefits directly if we have some knowledge on google.
Recently opened up a "Premier Rewards American Express Gold Card". This card requires you to pay off your balance each month and earn points along the way. The first month our bill was over $8,500 and was of course paid in full before the due date. Half way through the second month our card was blocked at $4,000 and I was told to make a payment before the due date to have the card unblocked. We spoke to four different American Express representative including a "supervisor" named Steven Hancock who was the rudest one of all. They informed us that the "system" has to learn your spending habits and will block the card intermittently. I informed the representative that being out to dinner and having your Amex CC declined over and over is embarrassing and makes your customers feel like they have done something wrong. Stephen Hancock told me that if I want to be sure the card will go through, just check the app for "available spending" prior to every purchase for the next 6 months as there is no limited dollar amount that we should stay under to ensure we won't be declined. Really??!!?? That is the answer? With an 800 credit score and 200k income per year I think it is ridiculous treatment of your customers. How do you even stay in business with a system like this and people like him representing AMEX. GO SOMEWHERE ELSE WITH YOUR MONEY, I WILL.
Am Ex customer service is horrendous. I have been a member since 2001 and hate them. It took me from March to JUNE to finally get someone to speak with me on a "late charge" I incurred by paying my bill early. I spoke with B Harti on 6-9-15, she was very accommodating and removed all the charges AMERICAN EXPRESS added because I paid early and a supervisor would not call me back! She forgot to remove a $5.39 interest fee (just an over sight on her part) so AMEX charged me $27.95 interest fee on this. I pay my bill in full for 14 years now, and I pay too early and have been going through hell ever since. I called today to speak with B.Harti like she said I could if there were any other problems. The initial operator refused to find her, so I spoke with Demir who word for word stated "Its not american expresses fault you paid early and got a late fee!" This can be verified as it was being recorded. He said THEY were generous enough to remove the late fees and interest accrued (except May, even tho they removed June)-THAT THEY CAUSED BECAUSE I CALLED 8 TIMES, AND POSTED ON HERE SEVERAL TIMES FROM MARCH TO JUNE 9 TO SPEAK TO A SUPERVISOR!! Demir has a supervisor but he told me NO ONE CAN EVER SPEAK WITH HIM! i ASK IF i COULD EMAIL HIM MY ISSUESDEMIR REPLIED "NO YOU CANNOT CONTACT HIM IN ANY WAY" His name is Michael Schioppa, I would assume he is as much of a horse
I'm a long-time Amex cardholder, dating back to the 1970s, platinum level since it started. I recall only having used the cash advance feature in 1980 during a trip to Israel. My monthly charges are in the thousands of dollars, sometimes exceeding 10K. Payments are automatically made, so never late. During the past 8-10 days I've tried repeatedly to obtain a modest $400 cash advance to use to purchase a welcome home gift for my wife from a non-Amex merchant, not using our checking or credit card accounts so she wouuldn't know how lavishly I'm spending for this gift (our gifts to each other are normally more modest). My attempts always are greeted with "contact your financial institution." Repeatedly calling Amex is frustrating and fruitless. Zero success even extending to this morning. I know I should give up, but might try just one more time. Her return flight is tomorrow morning and I'm ready to just throw my card into a desk drawer and never again use Amex. Today, 9 July 2015, I attempted two more times and again contacted Amex -- to no avail. I'm being treated shabbily and there seems to be no cure. SOMEONE should have been able to help. None did.
I have been waiting for a replacement credit card for over two weeks. I have spoken to "customer service" representatives in India and the Phillipines. Thye have lied about dates of delivery and been totally dismissive. I finally reached a manager in Salt Lake and she was a speed talker, curt and dismissive. Where is the cuspomer service. My experience with these people has been unimaginable as relateing to the concept of customer service. It appears that American Express is making no attempt at working to address the concerns of its customers. I am thinking of terminating my account with AmEx if customer service is so low on the priorities list. Shameful.
My American Express cards all got cancelled - all FIVE !! All of my cards were in good standing - never ever late - NOT ONE PROBLEM!! So what the heck happened? I added an additional user to one of my corporate cards as they ASK you if you want to do this all of the time...this additional card was set up to be used 95 % of the time - it's just how this card was set up. I didn't use my card... Nobody ever said that this would cause a problem... I was never told this could be a problem and why would it be? My accounts came up for financial review - now what the heck is that? After weeks of calls and weeks of questions - LOTS AND LOTS OF QUESTIONS. I finally got someone to tell me that my cards came up for review because I wasn't using my card on the corporate account and they wanted to be sure that I could support any and all charges that the additional card holder was spending. Okay that is fair but I was exhausted now, the process to find out why I was being treated as though I did something wrong was exhausting. Not to mention I am super busy running businesses and using Amex! I supplied AMEX with everything they asked for - phone call after phone call. Finally I got to what I was told to the end of the process and everything looked good but there was a form that they didn't like the size of the font...YES that is what they said!! Are you serioius!! I was told that filling this form incorrectly could cause an account to be closed - shouldn't they have a standard form that you just sign?? Are they setting you up to fail?? I had submitted this form to them several times and they accepted it but now they wanted the font bigger. I made it bigger but I guess this time I forgot to check a box and the font was too big on one area. Did I get a phone call NO - was my financial documentation in order - YES - Could I support ALL Charges - YES!! I was away on business the last couple of days and as I was paying for a taxi and my card didn't work. I looked at my emails thinking - Oh Amex thinks this may be fraud and they are looking out for me...I got an email from AMEX telling me that my ACCOUNTS HAVE BEEN CANCELLED!!! My twenty plus year relationship with them was DONE over a box not being checked and a font size!!! ALL FIVE CARDS - I have Businesses that I RUN MY BUSINESS WITH AMEX. Are you kidding me!!! I didn't do anything wrong - no late pays - nothing nothing nothing WRONG!!! American Express shame shame shame on you!!! I am moving to the CHASE card never to return to AMEX - please join me - Stay away from AMERICAN EXPRESS !!
I have been an Amex Card holder for over 28 years now. We decided to book a vacation in Cancun with our Adult children. We spoke to Amex Travel and they had the correct hotel and flights available the evening we spoke to them. We told her we would discuss this and get back to her in the morning. We we contacted her the next morning, she told us the price had increased over $1,700.00. We absoultly could not beleive this. Seemed impossible to us. She said she would check on this and see why. She finally contacted us back and stated that it was the air fare that went up $1.700.00. Again, we could not beleive this. She said she would work on a different package. When she fially contacted us back, she said she could get us rooms in the same hotel but without the ocean view and it would be over $800 higher than the original price. This was still not acceptable.
We don't understand why she couldn't hold the original package with the ocean views and the lower air fares for 12 hours. It came down to us calling "united vacations" and they had exactly what we were looking for for $1,200 less that AMEX Travel. Also, our customer rep was very hard to contact and she did not get back to us very quickly when we were asking questions.
Again, I have been a card holder for 28 years and I will never give AMEX Travel the opportunity to put a vacation together for me again...
Beyond disappointmed with Amex Travel and the entire expirence...not even sure if I will be keeping my card
I am a 72 year old female that needed to make an online purchase. Thanks to hackers I closed my bank credit card. I went online to find out how to get a cash load card from American Express. I purchased the card at CVS and the cashier told me the card was activated, that I did not have to swipe the card. When I called the number on the card I was told I had to register and in 2 weeks I would have a card. Well, in two weeks I will have a new Bank Card, but I needed something important NOW! So now not only don't I have what I need, I don't have the money to purchase what I need. You are using it interest free until I get my card. So instead of spending $150, I have to spend $300 and hope I can get my money back on the card. The way I am with tech issues I am concern. Tell the truth about the time it takes, it sounds like you walk in pay the money have a card.
Tried to apply a new credit card through Costco.
After a month, Amex shows I need to provide a tax return form. Completed online.
It said it again and again.
Then I call the hotline, I was told I need to Fax my finance information. So I fax my offer letter and paychecks.
After one day, I was told I need to provide my HOME ADDRESS. Actually, I have completed my address on the application form. Then Call hotline again. I was told I have to fax my bill of energy to prove I am really resident the address. I did it.
The application status has changed nothing after a few days. Finally I got a "DECLINED".
I have chase freedom credit card, BOA cash reward credit card. Meanwhile I applying credit card from Discover.
Amex's service is the worst one.
I would say I won't have a Amex credit card, because Costco won't co-operate with it after 2016.
The only one reason I'd like to have credit card from Amex is that it is the only credit can be accepted in Costco. But after 2016, Costco only accepts Citibank Credit card.
Amex is terrible bank I have seen ever.
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