Customer Service Scoreboard
Saturday two weeks ago, my remote locked up and I couldn't change channels or turn off the set. I called customer service and after several they tries told me to go get a new remote. I got it on Tuesday and yesterday (Saturday) the new one locked, etc. I called and was told to go get a new remote. If I got paid for all the trips to the Atlantic Office, the gas used, and the time wasted, I could afford a better service. Unfortunately, they're the only game in town.
Worst experience from any business I have ever had to deal with. I placed an order for internet and paid the first month Internet and tech to install. The technician screwed up my order entirely and installed things I didn't order causing my bill to be twice as much as what was ordered and agreed of.
I had to call and speak with a supervisor 4 times so they would fix my stuff. As a result they disconnected my service for a late payment when I didn't even have the service for 2 weeks.
Seriously. I paid for a month of service ahead of time to get installed. They then disconnected my service for a past due charge after 2 weeks of having the wrong stuff installed. They said I had to pay for the stuff I did not order or wanted installed and that is why my payment was late. When I called and asked if it was a joke they told me no. They said THERE TECH screwed up and gave me the wrong stuff but I had to pay for the service I had recieved. When I said no they disconnected me.
How is it a new customer that hasn't had service for even a month has to pay for a screw up that there employee made and then get disconnected. Now I wasted over 90 dollars for them to screw up, I have no service, and I owe them money for a service that I didn't ask for.
Do not go with this company. They don't care about customers at all. It doesn't matter if there own employees screw something up you have to pay for it. If you can't you will have your service disconnected and now have a past due balance that will be end up being reported to a credit agency. They will ruin you. Do not go with this company. Right now I am working on getting 2500 dollars as a retainer for a lawyer to sue them.
Atlantic broadband SUCKS for internet! I can only be watching Netflix or on another device. I can't multitask. My Internet always goes out. Netflix even buffers over 10 times a movie!!! I hate this company but have to be a customer because there's no other choice in my neighborhood. If anyone else came in, believe me I would switch in a heartbeat! I had com cast before and beg and plead for them to come to this area.
I have been an Atlantic Broadband customer for over 8 years now and lately their service has been atrocious. It makes me want to vomit. I pay 423 dollars a month, have all the premium services thinking I would get better quality and it's all lies. Internet constantly drops all the time. I've scheduled countless technicians to come fix the problem and non have fixed it successfully. Every time I call they just tell me I'm in a blackout zone. Apparently I've been in a blackout zone for over 8 months. I cannot count on this internet service for any of my conference calls online, or for active updates with stock market software. IT HAS COSTED ME THOUSANDS in day trading.
Their customer service is just as bad. Technicians cancel calls because it's not convenient for them to come to my apartment due to traffic. Their phone support always has some snarky sarcastic person from New Hampshire that speaks to you in the most condescending tone imagined, without ever fixing the problem. I have requested a new router several times and they WILL NOT REPLACE IT even though I know it is an issue.
DO NOT GET ATLANTIC BROADBAND. THEY JUST LOST A LOYAL CUSTOMER FOR 8 YEARS DO TO CRAP SERVICE IN ALL ASPECTS. AND I DOUBT THEY CARE. I HATE THEM MORE THAN HITLER!!!! I WILL DO EVERYTHING IN MY POWER TO MAKE SURE EVERYONE KNOWS THIS!!!
BEWARE of Atlantic's bundle deal. I've been a customer of Atlantic BB for well over 25 years and never paid a single late payment fee. Their telemarketing company recently contaced me with their bundle offer. The cost was less than I was paying for individual services. I was concerned that the channels I received would be affected and that there would be additional charges in the future. I confirmed with the representative, several times, that my channels would be the same and that the only future fee's would be an additional $20 per month over the next two years. The day after the new services were installed I noticed that the upper tier channels were gone. I called customer service and reviewed my conversation and the terms given me by the telemarketing rep. All she could offer me was that I could keep the channels that I had for the remainder of the year and that she would review the my taped conversation with the telemarketer. I don't know if she reviewed it or not. If she did I haven't heard back from her so it's doubtful.
I was flat out lied to in order to get me to upgrade my package. Other than the $20 per month fee there isn't supposed to be any additional fees for the next two years. I'm sure this is going to turn out to be a lie also and I'll be charged some kind of fee for equipment or something. Regardless of how it turns out at the end of a year I will be cancelling my service.
Why did the cable company take off WBOC NEWS. It's the only news we have on the Eastern Shore. We have 3 or 4 news stations from Dc to Baltimore, but nothing local for the Eastern Shore. REALLY ANNOYED!!! We don't know what is going on all over Delmarva. Pls put the local news back on cable
Every 2 to 3 weeks, tv service is disrupted - channels can't be found, pictures break up, etc. This past Saturday 1/3, we added another mini Tivo to a new tv, and now we constantly lose signals, and channels. I've been waiting for an agent for 40 minutes. An agent did answer about 15 min ago, listened to my issues, said i'm sorry and put me back on hold. Time to find another tv source
Worst Internet I ever had.
Costumer service hangs up on you after passing through all the recordings
they set up an appointment after 8 days, you stay at home, don't go to work and, of course they don't show.
Worst Internet, worst costumer service!!!
You buy expensive service and get the worst return.
If you have the option, don't use them.
Atlantic Broadband has no customer service. I've been trying for four days to reach someone so I can cancel. Continual outages for local stations (KDKA), loss of TIVO service, rebooting the system 3-4 times a week, and now I can't get connected to a live operator so I can cancel. I've waited as long as 45 minutes before giving up.
Changed from Verizon to Atlantic BB for phone and internet for better rates and more mgbs. What a mistake. Installation was messed up, making 1/2 the phone in my house inoperable. Service tech came out the next day and found a loose wire in the exterior service box that the installation techs apparently missed. Unfortunately, he coded the call as an interior wiring issue and billed $40.00. Trying to get this resolved is a nightmare. Average wait time on hold is 20-25 minutes, only to be rerouted to billing dept. Unfortunately, clerk can't/won't change service code to erase $40 billing, and on two nights, promised calls from a service manager were not returned. Terrible customer service and nothing but a runaround and calls that are not returned.
For eight - 8 - LONG years we have put up with this ridiculous company. Why, you ask? Because they have a monopoly in this area (Miami Beach)!
We have traded out so many boxes and have had so many technicians come to our home, only to be told, "Well, it must be the signal." "Well, it must be your box." "Let's reboot the box. I'll send a signal."
All of the hours we have spent on the phone with these losers is disgusting. We think they are purposely making the "old" DVR service crappy so that everyone will go with the higher-priced TiVo. What if we don't WANT TiVo?!! They are holding us hostage and we're not gonna TAKE IT ANYMORE!!
They should be reported for their practices. Tomorrow, we'll be gone.
My big problem is with ABB On-Demand service. It won't connect me to the service when I try to watch. I've reported the problem several times and all they do is ask me to disconnect the box and wait until they refresh the signal and then ask me to plug the chord back in
. I've been through this drill 5 times but the box loses the On-Demand connection once I leave. To connect again I have to go through all the steps over and over. A technician hasn't been able to find the cause. He claims other subscribers are having the same problem. Seems to me that the company is using equipment that is obsolete and giving people the runaround while they charge exhorbitant fees. In all fairness, the company has resolved other issues with promptness.
Since cable companies have been (in essence) handed a monopoly franchise by municipalities, it's susprising there is not a task force in charge of monitoring their service to the public. There is no supervision of their activities and are allowed to charge fees that border on obscene. The only solution is to de-regulate the industry and promote competition.
I'm considering moving to U-Verse from AT&T. Don't know if this would be a better choice though.
Who was the idiot i guess the president of the company who remains silent that changed the channels? Rerun after rerun of the same show all day and night! These people should be ousted and fired. Cable tv is such a waste. They think going to hd is really important when you are watch the same show you watch for the last 25 years!
It was bad enough when you got rid of "G4", the "Guide Channel" (forcing everyone to pay for a box to have a guide) The "Speed Channel"..... now you have gotten rid of the "Game Show Network"..... are you intentionally trying to get everyone to drop you as a cable provider? Are you trying to push everyone to internet tv? I mean really, think about what you're doing! Your rates for your services are already through the roof! You have just gotten rid of yet another customer. Whoever is responsible for these terrible decisions needs to lose their job.
Wow how this company is still in service is crazy to me... Movies suck and the employees r total idiots. I spend more time on the phone with them then I do using there service I have an issue with a csr at the local office and this lady put a password on my acct and suspended my ppv movie privelages and put in the system tHT I did it and over the wkend nobody could fix it we have to go in with photo I'd and reset the password. These r not ppl u want controlling any acct with ur name on it trust me!! I miss my dtv and will bbsvk with them next month thank god. Worst service ever. Totally hate this company and the employees
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