Atlantic Broadband Customer Service Complaints - page 3

I recently had my parents switch over their phone, internet and tv from Frontier to Atlantic Broadband. I was told by the Rep from Atlantic Broadband that I did not need to contact the other vendors (Frontier or Direct TV) to cancel since ABB would do that for us. My Mom received a bill a month later from Direct TV and paid it thinking it was her last bill. Come to find out, Atlantic Broadband DOES NOT contact Direct TV directly...that needs to be done by the customer. We will ill advised and misdirected on the information for cancellation the account. My Mom is now out $123 for payment to Direct TV due to this information (Direct TV will not refund her money since she did not contact them to cancel) I was not spoken to very nicely at all by ABB and am extremely disappointed in their Customer Service to a new customer. I even asked to go back to the recorded conversation that we had with the Rep that misguided us....nope! Unprofessional and unappreciated very much!

If you're building or Association and is thinking about getting bulk contract from this company as your cable provider. I recommend to stay away from them. Association shouldn't be allowed to force homeowners to pay for service they don't want but that another story. It going to be nothing but problems with high fees,taxes,bad attitude with the customer services just like a white elephant. If you are renter or owner in the location that is forcing you to pay for service from atlantic broadband. You are might be out of luck with the overpriced & sometimes non working service.There is no more choices, you can't opt out, and shop around by going somewhere else. Or getting a antenna aka going over the air where there is no price to pay.These contracts prevent a person from shopping around and saving money for cable service through other carrie like satellite or others it basically becomes nightmare and a monopoly & you're building maintenance is going to go up.Assocation should stick to common areas only & leave the owner or renter to decide for themselves of what they want."But there is a way out bulk contracts entered into by the board may be canceled by a majority of the voting interests present at the next regular or special meeting of the association, whichever occurs first good luck with that one.

They Suck at customer service $185.00 a month and I couldn't watch the Presidential debates. Figures Canada owns the company and could

Atlantic broadband sucks when your tv goes out and you call customer service there is a 45 minute wait to speak with a customer service representative and often the information is USELESS. The outage map is crap

Don't answer the phone; don't give an email where you can contact support; no address where you can complain! They just take your money & disappear into the woodwork!

Have been locked into this service for nearly 20 years & hate it. The worst thing about this company is its disregard for customers. For example, as of today, email for all customers & some streaming has been down for two days, with no estimate on time when it will be resolved... In the mean time, hold times on the phone are well over an hour (I gave up once after 1:15 and my second call dropped after 1:02). This is typical; there is no way to email a question or complaint. If you can't solve it yourself, either wait on hold forever or get in the car and go to the office (if it's open). Then, if a technician needs to be scheduled, it will be several days and you'll have to take off work to be home because they sure aren't going to work around your schedule! I noticed one of the 12 measly favorable comments was about how friendly the employees are when, after holding for two hours, they answered the phone -- are you kidding me?!?!?!? The lack of competition in this area is killing us.... terrible experience, no place to turn.

The cable industry hasn't learned its lesson, it going to end like the newspaper businesses. It have been like 15+ year of this.

Enough is Enough i had it with the feeds ,the high prices with bad the service from this company. " the shenanigans coming from this company" When cable cost is more then a car payment.It's time to say bye bye good & riddance. You made it so easy for me to cut cord .When you cancel your service don't call them .Take their equipment back to their office. They are going to give you the run around with bad attitude. Remember over the air their no fees,high bill,bad attitude like this company 80+ channels

If you don't stand for something you'll fall for anything. Wake people they are ripping you off.How is this company is still in business?

I have never NEVER had a call picked up when on hold with these people.
8/1/16, 12:04pm : talked to customer service rep per instructions provided here. She recommended "callback", would be within hour. I had errands so I gave cell #. Callback was immediate. Since they caught me at home, I asked " Stephen" if he could call me right back at landline, "sure". Ten minutes later, callback on cell again. "Randy" said he would call me right back on landline. 13 minutes have passed. These people owe me for several hours of wasted time.

after 3 days without phone or internet-more than 2 hours waiting to talk to a customer service[ ha ha]rep after 5 minutes service was restored-when some one called our number they were told we wern't receiving calls to leave a message- a lie-they couldn't admit the service was out-call the fcc and complain i am!

They hijack my browser with Atlantic Broadband surveys! When I refuse to take the survey, they just wait a little while and pop up another window. The offending survey website is http://www.surveyupdateddaily.com/, The offending organization is their parent company Atlantic Broadband Finance.

Their tech support claims not to know what's going on, pretending that it must be a problem with my virus protection.

I put my service on hold on april 28,2016. They were supposed to charge $10/month while I was out of the country for 6 months. I was then charged on April 25 ~$202 then on May 25 ~$227 then on June 27 $216. When I called them they said my bank was just sending them my money unasked for. The bank said that was not true. Then they said all the over charges had been refunded on July6 to my account. This did not happen either. They lied right to my face on every account. I believe there is a concerted effort by this company to fraudulently take money from their customers when and if they think they can get away with it. Check your bills from this company.

This Internet by far is the worst ive ever had I was promised 70mb because we bought 32 and we never got it learn to run a company

I have been trying to switch my Metrocast email over to Atlantic be since Friday. Talked to someone on Friday and on Saturday. My account remains locked out and I have been on hold with customer service all morning. Just want to get it done before tomorrow. What a royal pain.not happy.

I live in New London, CT and I became an Atlantic BB customer when they acquired Metrocast. Since the changeover my Internet has suffered from constant outages and speed issues. I had upgraded my service to the 120Mbps speed but on a good day I was lucky to get 30Mbps. The customer service is a joke, I was never able to get help when I called and the callbacks always come at the worst possible time. I don't think I've ever been this frustrated with a company. I was finally able to schedule a technician visit to look at my issue and they never showed up. I took a day off of work to me them and they just didn't show. When I called to inquire about the no show I was told they came to the house but no one was home. So I had to do it all over again. The second time I was told the issue was at the "head" and there was nothing the technician could do. When I asked if I could get a notification when the issue was resolved at the head they told me no. The department that works on internal issues does not provide updates to customers... when I asked how I would know when it's fixed the technician just shrugged. Again today I woke up to 5Mbps speeds. I'm done. I've never experienced such incompetence...

Had metrocast and while outages occurred they were infrequent. ABB buys metrocast in CT and low and behold my internet speeds vary from 15 to 78 Mbs. Call tech support to find out why and am told "that's just the way the internet works". Uhmmm, that's crap. I never had such issues with metrocast.

Today, in a business environment and the only choice for high speed internet is ABB, the entire state of CT is down. We use this for Electronic health records for our patients (120 skilled bed nursing facility). Thankfully we did not take their phone service as that would be down too without a doubt.

So ABB get your crap together or be prepared to explain yourself to the consumer affairs department of the ST of CT.

I am now watching the internet speeds like a hawk and will be from this day forward. I thought metrocast was pretty poor but ABB absolutely takes the cake on the poorness scale.

By the way Mr/Mrs employee who left comment, sure come out to my house but don't expect me to pay your crap company $40 for the ability to do so.

Been on the phone for over 40 minutes and I'm still waiting. Christ, all I need is the password to my e-mail. What do they have, one rep for the entire company? The robo-message keeps telling me they have 24 hour support. I don't know if this means the reps are available 24 hours a day or that's how long it takes you to get through to one.

Why would some one on this massage board want to remove my comments beside ABB, who claims the massages are monitored by the customers - Original post - Who makes the decision on televising football games - This is eastern CT and most people in this area are Patriots fans - So lets televise both NY teams this Sunday - How do humans with the IQ of a sea cucumber get into a position where they make theses decisions - I'm stupid, so that would qualify me as the CEO -I saw where cable companies ( and Atlantic BB is the worst of them ) score in customer satisfaction below congress - I think they meant bedbugs not congress

Atlantic BB bought out my cable company, Metrocast, a month or so ago. Atlantic rolled out a product/service that they were not ready to handle. When I call their number for support, I hang up after an hour of being on hold. I'm now looking for another service that will do me better or disconnect from cable or any other service. They have been workin g on my password for 2 weeksnow and still haven't resolved the problem, They have "glitches" I'm told. then give us the service free for 6 months in stead of us payi g for what we are not getting.

I have been waiting on the phone for 28 minutes and counting to pay my bill. Are you kidding!!!!!!!! I am trying to give you your money! This is piss poor and I really like Atlantic Broadband!!! if you can call me so I can pay you!!!!!

My TIVO picture is nothing but black lines and I have had this over and over. Your repair people come, the picture is good for a day or two and then it is gone again.
I was "repaired" Friday afternoon 10/23/2015 and the picture is gone again on the 24th and the 25th. We record all we want to see so we can skip commercials, therefore we usually do not watch the day it is aired but the following day or a day or two later.
How do I get a permanent repair and how do I get money back for the many many days you have not provided television service to me?

Customer service is absolutely terrible. Ordered On Demand movie...interrupted 3 times and had to restart. Called customer support for a credit...waited for over 40min with no pickup. Searched website for email address, none.

If there was any other option in my area, I would have used it instead. I've never been on hold for less than 20 minutes (if every time I call you are experiencing "higher than average call volume," YOU'RE AVERAGE IS WRONG.) I had three outages that lasted multiple days in one year of service and were fixed by, essentially, me waiting a half hour while someone told me he was "resetting" various technical sounding things. I half assume they were just lying. I'm actually on hold right now; I waited for almost 30 minutes, then the hold music stopped and I was disconnected so I'm calling back. I will be pasting this review on every website I can find with a space for it. Even by faceless, evil, greedy corporation standards, Atlantic is terrible. Oh and they're never calling you back with that "schedule a call back" nonsense. That was some sadistic middle manager's April Fools joke that became company policy.

non existing customer support-emailed-tried calling-on hold they hang up or if you leave a call back# they don't call-i filed a complaint on line with the fcc i suggest every one does!

I am very very dissatisfied with Atlantic broadband right now. I was on hold for 2 hours just for him to tell me there no problem in my area sorry I'm having a problem they can get anyone out here to me for 2 weeks. I heavily rely on my internet. We don't have cable or anything we watch all our shows through internet and I keep up with my work and school classes through my internet and when it's down I have to wait two weeks for it to be taken care of ? This is absurd. And I get no acknowledgement from them at all that they even care about my situation. The least they could do is offer me a credit for the two weeks I won't be able to use my internet

When I am at home on atlantic bb it take's an hour or so to delete 100 e-mail's, but when I am at work on Verizon internet service it only take's about 5 or 6 min. Why is atlantic bb so darn slow, or better yet why can't atlantic bb take a lesson from Verizon and give their customer's what they pay for. If only their was another internet provider in my area I would drop atlantic bb like a rock!