Atmos Energy Customer Service Complaints - page 2

Good evening I have a concern, I have a payment arrangement set for Friday, and when I go to use my stove the gas has been turned off. I don't understand how I will beheld responsible for late fees, reconnection, and without gas after an arrangement was set, and it wasn't my fault. I'm on short term disability and me and my family cannot go through the weekend without heat or hot water. Was told that it would take the next working day to reconnect. I need some answers or solutions. I can't understand for the life of me that when arrangements were made but nothing noted on the account.

I Was Looking In The Internet To File A Complaint.but Unfortunately Nothing Since It Is A Monopoly Business. They Really Need Some Competitors. Very Bad Customer Service. I Had An Appointment With A Technician To Turn On My Service. He Didn`t Call Or Ring The Bell. Instead Of That He Hanged A Piece Of Paper On My Door Knob To Call And Reschedule. I Even Called And Asked About The Technician 5 Min Before He Came. When I Called Them Back To Explain This Matter They Didn`t Even Care Instead Of Saying An Apology They Were Yelling Back And Put In The System Not To Give Any Appointments For 2 Days. It Is Very Rude And Bad Attitude. I Will Not Recommend Any Body To Atmos Energy Any More

Their computer system apparently updated itself and now doesn't talk to our bank anymore. The bank has bent over backwards to help us but Atmos is a bunch of jerks and non-responsive low paid tokens.

It's amazing how ignorant & rude they are. When trying to get information about my bill I had been hung up on 3 times, been on hold for a supervisor for up to 10 minutes, called another time & the dumb girl said we only do gas not electric you must have looked at the wrong bill. Don't freaking tell a customer they don't know who they have for service when they're looking at the bill. Anytime you ask for a supervisor be prepared for a wait or getting hung up on. They have no communication skills and obviously don't know what customer service means.

Atmos energy is the worst and should be fined by the government. They shut your gas off on a Friday and will not send a technician out to restore the service until the next business day...if the next business day falls on a Monday your are really in trouble if you are in need of your service over the weekend for whatever reason.

Worst company ever! I had an issue with my bill, i asked to talk to a manager. Never recieved a call back but, my next bill was 800 when i asked how they justifies it they simply stated "we have mis read your meter over the past few months" I had to pay it so my children could bathe in warm water

Knocked on my door I came out only to realize that the service guy had already cut off my gas,when the door hanger he left on my door said it would be disconnected after that day,totally pissed off .But what can you do since it's a monopoly and that is the reason they treat you.

About 6 months ago our gas was accidentally turned off by a service worker for the company while both my boyfriend & I were at work. We received no call, no email, nothing except the blank paper with a blank space where the worker should have placed his name. My neighbors had just happened to notice it hanging from our door & gave us a call. I had to leave my job to come home & wait over an hour for someone to show up to turn our gas back on. The only source of heat we had in the middle of winter. I immedietly made a call to customer service the next morning to request that we be compensated for the great inconvenience this caused not only me, but also my manager who was forced to take over my job for me to leave to get the problem fixed. I expected at least to be spoken to with apologetic concern which is what any customer service representative is payed to do. However, instead she immedietly spit back with a very rude "Well, uhm we are definitely not going to compensate you anything for a mistake." I find that odd considering should we happen to forget to pay our bill we would be paying them a fee for our mistake. I then asked for her credential information & to be transfered to her manager. In which she ignored my request for her information & stated that she in fact was a manager. It seemed she wanted to make an argument more than to help satisfy customers. Eventually after 3 more wasted hours of my time I was told that a request for my next bill to be paid in full was submitted. I then 2 days later received a call from the man in charge locally who made it his priority to get the situation investigated & make sure that it was resolved. He was supposed to call me back that following Friday & never did. After waiting a few extra days I then called the customer service office back to see if any changes had been made. The woman told me my bill had been taken care of. I had a concern about not receiving my auto bill pay emails. She instructed me that everything was set up properly on their end & that she had sent another email thing to me that I should receive in a few hours. I never did, but she had said everything was fine except that I wasn't receiving my information so I went on & forgot about it all. Last night I received an email stating that our account had been declined & that we had an outstanding balance of almost 400$ past due since April 15, an email I didn't even recieve until the 18th!!!! This was the first email I had received since January the 8th, an email stating our transaction had went through properly. Our bill has never been over 35$ a month. We have received not one call, not one email, not one letter in the gap between these emails. It makes no sense. Even if we hadn't played our bill in 3 months that it could be so high anyway. I am so upset with the level of service we have received that I hope o never have to deal with this company again. I can safely assess that this is a very cheaply ran & maintained company.

I have been with Atmos Energy for over 12 years, but only because they have a monopoly in the area. In the past if you forgot to make a payment you received a notice in the mail. Now, no notice, no email (I'm on paperless billing), nothing. Cut service on a Friday with no warning and didn't even leave a doorhanger to let me know when I came home from work (well after customer service was closed). They don't consider it an emergency and they don't send technicians out on the weekends so no stove or hot water until I can reach a person Monday morning to get reconnected. I have enough stress in my life...
When I called the emergency line to reach a person just to see if there is anything they can do, I escalated it to a supervisor who read from a script, had no sympathy or empathy, and hung up on me. They really need some competition.

Continued to be referred to the Texas call centere. First, I was told different amounts on my bill each time I called to attempt to make a payment. 5 calls later, finally able to pay my bill then told I could not have service restored bc it was past noon. Had to wait 4 days with 2 small children to have heat and hot water, even though it was the call centers inadequate associates that kept me from paying my bill the first time. Was not pleased with the rudeness of the first 2 associates that helped me. Tried to explain the situation, was told by one rep that I could be restored same day if I called back with a payment conformation, then 15 minutes later told by the another rep that same day reconnection was not even a policy, and then told by the third rep that I was 45 mins past the cut off and that it was not their responsibility to try and get that order through. VERY unhelpful and VERY several rude reps. If in fact it was possible to get city gas in our area through another company, I would have switched right then and there.

My husband and I have been customers of Atmos energy for over 20 years. I cannot stand them and wish there was another option for gas services. Very rarely have I asked for payment arrangements but today I asked to have one extra week to pay my bill. I was told I would have to pay at least half of the amount owed first. Most companies are willing to work with their customers...NOT ATMOS! Also the customer service rep, Joanna, was not very nice and was pretty confusing with her comments!

after 29 years that I have been with atmos Energy, they charged me a deposit the first time I forgot to pay the bill on time. There was also a $65 reconnection fee the deposit amount was $121. I am disgusted

I guess it sucks that they're the only gas company that I could find in my area! I bet if they actually had some competition, they'd (at least) start acting like they care. I've been freezing in my house for 5 days! I've been waking up 2 hours before work so that I could boil water from my electric stove to put in my tub so that I could wash! This is ridiculous! I know most companies don't do same day service...but to wait 5 days for some heat and hot water!? I'm not asking for a cable set up here, I NEED gas! Also when you ask what time your appointment will be for the connection..they don't know! What kind of business are they running here? I understand that you don't have an exact time, but how about a window? I was told sometime between 8am-5pm. I work full time! I have weekends off. I work the same time they do. How in the hell am I suppose to be home for them to set up my services? I could only find someone to come from 9am-1pm so that they can meet the tech..if he comes at that time! If he doesn't, I guess I'll have to reschedule and be cold and smelly for a couple more days! I'm just preparing myself to come home to a blue note on my door. I will not miss a day at work to take the chance for a technician who may not even show up. After reading all these reviews I am pissed. Customer service should be at a high for any company. Why wouldn't you want to make your customers happy? I'm so confused as to why someone wouldn't want to exceed someone elses expectations. What a world we live in. They don't care if we freeze!

"Being Sensitive to those in Need", - ATMOS
What a joke! They disconnected my service on the day the payment was due... IT WAS 20 DEGREES OUTSIDE! Then they wanted $65 reconnection fee and $145 Deposit(what about the deposit I paid 15 years ago when I first got this account?) What a cash grab! I called them at 9am on the morning the payment was due. I was put on a call back list. When I didn't hear from them by noon, I called back and my service had already been disconnected... they "couldn't" restore service until the following Tuesday... the coldest WEEKEND of the winter season! UNBELIEVABLE! If this is showing compassion for community our country is in REAL TROUBLE!

I I called almost 2 hours ago about a gas leak. I'm being told by Atmos to leave. But if I leave and the technician comes, he'll just turn off the gas without fixing it. I can't cook or use any appliances. So no dinner tonight and I can't leave to get any.

The pipe replacement project has been going on since BEFORE THANKSGIVING on Buena Vista in uptown Dallas, TX. The constant beeping of the tractors, going back and forth, pounding the asphalt, guys whistling to get a coworkers attention (ever heard of a radio?) and then they dump their trash and cig butts on the street - enough is enough !! It scares me to think these guys don't know what they are doing if it is taking THIS long (two months +++) to replace pipes in one block.

I live in Brownfield, Texas, a small town of approximately 9800 in population. I have a real estate office here and have been in business since 1984. A homeowner from Austin call me and wanted to list his home here. This home belonged to his Mother and she had recently passed; therefore all the utilities had been disconnected. He called the city for the untilties under them. No problem. The only needed someone to be there when they came to turn them on. They said they would call me as their contact since the homeowner lived in Austin. All is going really well. Then came dealing with Atmos Energy. Today was their 4 attempt to get the gas on. The first time they came was 12/31. They called the homeowner in Austin. I called and requested my cell be put in this particular file. They could call me and I could be there in less than 3 minutes. You could get from one end of Brownfield to the other in less than 5 minutes. No, their policy is to let the homeowner know they could be there between 8 and 12:00 pm or between 1:00 pm and 4:00 pm. I work full time and this was truly a hardship. So today the supervisor agreed to send someone over to turn in on, took my cell number again. So, after 4, I went over to the house and lo and behold, there was another blue "attempt" on the door. No one bothered to call. We are not in the Metroplex. As I stated before, less than 5 minutes anywhere in this town.
I am requesting you review your "policies" to accommodate the area. Please try to be a little more "user friendly". We are small town and everybody goes out of their way to be helpful. Please join in and give it a try. Thank you. Your security code to submit is unreadable!! Doubt you ever get this.

„X We have had multiple issues with ATMOS Energy company their customer service is terrible . Horrible Company.. Money hungry company, what's wrong with America these days. Terrible, Terrible, Terrible---Very difficult to deal with ,they have a monopoly and just charge without explanation, Atmos Energy customer service is an absolute joke. our bill has increased every month without explanation. The worst customer service we have ever received.

Atmos energy is a joke and their customer service is the worst I have ever seen! I overlooked my bill this month and my service was disconnected. First time ever since being an atmos customer for over 15 years. I immediately got online and paid my bill once I realized the error and paid the bill. I call today on Friday to make sure they are going by to turn it on and am told that I have to pay an additional $207 to have service restored for deposit and reconnect fee. WOW!!! I argued the fact with no results and was forced to pay it. So I did and called back to tell them to go turn it on and was told to call back in an hour cause it takes that long for it to post. Really? So I did and was then told it will not get turned back on until Monday. I told her that I have small children and need to use the heater at night and she said that's not her problem and I will have to wait until Monday. So that means no heater no hot water no stove etc. I said that the guy that is already in the neighborhood can't take 3 minutes to turn it on and she said no you will have to wait! I am not a nowhere near satisfied customer and Atmos energy has us by the you know what so they treat us like this! I will never say anything good about Atmos ever again. I will also start reporting them to whoever I have to and get this resolved!

Went online to request new service at a rent house. Unfortunately, temps were below freezing every day and the soonest appointment they had was 6 days out. I received a confirmation Email stating I was scheduled for connection on 11/19. I scheduled my other connections (water) for the same day knowing I would have to be there for both installations. I never heard a word, so on 11/18 I called Atmos to see what time the tech was coming out. The Customer Dis-Service person told me I was scheduled for 11/19, but I had an 8 hour window and they couldn't do that, so I would have to reschedule for 11/20 or 11/21. I said "so the tech that is coming tomorrow can't tell me if he's coming between 8-12 or 12-4? She replied by telling me no, they cannot scheduled a tech for tomorrow because it's an 8 hour window. I said "Can't the SAME tech that is scheduled tomorrow still come?" She said, no because we can't schedule an 8 hour window. I asked to speak to a supervisor. She put me on "hold" and I sat on hold for over 20 minutes. I finally hung up and called back. I told ANOTHER Customer Dis-Service person and she told me I could keep my 11/19 installation date, but she couldn't tell me when the teck was coming. I said "So, will he call before he comes"? She said, "No, we don't call ahead of time. We used to do that, but we don't anymore". If there was ANY competition, this company WOULD NOT BE IN BUSINESS!

GAS COMPANY TRYING TO FREEZE MY FAMILY

Atmos Energy refuses to turn on our gas at our apartment until the balance is paid for. Except that the balance isn't in my name. It's in the previous renters name. But because that previous renter has the same last name as me they are holding me accountable. This company is completely ridiculous! It is unethical to hold people accountable for someone else's debt! It is currently 35 degrees in Cleburne, Texas and it is currently 45 degrees in my living room! I have a 8 month old and if she gets sick because of this then I will never stop. I have done nothing wrong and I'm not afraid to tell my story every way possible. I will keep posting my story on every news station and newspaper site I can find, I will post and re-post my story everyday on Facebook, Twitter, ect... The word needs to get around and the issue needs to be resolved.

Out of 47 emails send to the list approved Atmos technicians you provided, 7 came back un-deliverable (i.e.: Bad emails or no longer in business), 39 did not even respond to the request for a bid on moving the meter closer to the curb and 1 responded with such an inflated price (over twice as much as what was approximated by Atmos Rep.) and they wanted to get paid before they would do the work.

Update- Atmos has no interest in being proactive in notifying customers that are using the un processed ( Not Suitable for Residential use) Natural Gas. In fact this is the documented direct quote statement provided by an Atmos In House Attorney in regards to thier reckless conduct. " Atmos Energy believes a general communication regarding the risk of Wet Gas use would create more questions and confusion." So there you have this Wet Gas is dangerous as it can result in incomplete combustion, which may produce excess levels of Carbon Monoxide, which can pose health risks, and if Atmos is supplying it to you THEY have the position that YOU are better off not knowing. Not to be trusted as a Public Utilty that has the health, safety and welfare interests of Texans at jeopardy.

Stay away! They are horrible. Called several times to disconnect service and they keep billing saying I never called. They basically keep telling me "Oh Well." For a lousy $70 they rather have a very dissatisfied customer who told them I will make sure to give a negative review online. Doesn't matter to them.

They cut off my service after a year and half of living here. I had never received a bill so I figured we didn't have any appliances that were using gas. Low and behold they show up and turn off our gas a year and half later, THEN back bill me for THEIR mess up. This company is bar the worst!! Customer service sucks. They should've eaten this cost since it was their mess up..nobody elses! I would never recommend their service to anyone.