Autodesk Customer Service Complaints - page 2

I have not had good luck with AutoCAD customer service. They are difficult and impossible to contact. Bad on you guys as it will eventually catch up to you.

At least they have nice hold music. That's a nice little plus, considering you'll be hearing it for quite a while.

One of the things that drive me nuts for over 15 years is: Hatching. It is the worse developed tool in AutoCAD. Not only that it is sure to give you grief at some point, it is also one of the most annoying tool. I wish Autodesk would make Hatch tool so that if a user once change the layer and hatch type, even if the hatch doesn't work (that happens allot) the tool would remember that setting until the next time a user changes it. Right now, if the hatch settings was not successfully executed, autocad will turn back to the previous settings and that is totally idiotic and counter productive. However, it would be also nice if the hatch would just work after over 20 years of development. After all AutoCAD is not at all that inexpensive to be giving us a hatch tool.

Leased a license for AutoCAD LT 2016 and after 4 days I still cannot use the product. Have tried numerous requests through the website and been on hold for a live person for up to 2 hours several times as well. The latest seems to be that, as the purchaser, I can not add myself as the user on the account, so I've been transferred to "Customer Care" and after 45 minutes there, nothing but cheesy on hold music. I guess when you have a lock on the market you don't have to give a crud about your customers. Yeah for Autodesk profits!

Been trying for 4 weeks to reach a human technical support to help me with an issue that there is no solution for online at any webpage or blog. Never get an answer when the operator connects me to technical support. Leave voicemails, still nothing. IS ANYONE EVEN THERE?! I received one callback within the 4 weeks of constant calling, which he told me he'd send me an email to resolve the issue.... never got an email. This run-around game is really unprofessional. Trying to stay calm but its hard when nobody responds or calls you back.

It is impossible to make contact with a human-being to help you. Contact and help links lead you around in circles to the same places never getting you closer to a solution or someone human to help you. I repeated myself soo many times through desperate attemps and keep getting autoresponse that I can't reply to or talk to someone. I have tried all options suggested and no result. I am installing Combustion on a new machine as I URGENTLY need to open old projects. The activation code sent to me last time does not work! I tried registering online to request activation code and it mailed me the same old one that does not work. I have received plenty autoresponse emails telling me the same things I have done over and over again and none helping me. Your help/ contact on your website is shocking. I can't get hold of one human-being to resolve this for me. I need one person to help me from beginning to end until it is resolved and not pass me onto someone else where I have to repeat myself and tell them again that I have tried whatever they are going to suggest nor do I want them to send me links to places I have already been. I have been very patient up to now but am extremely frustrated and angry now. I need to do work NOW URGENTLY and can't wait anymore. Very unprofessional!

Autodesk ONLY cares about the stockholders and buying out other companies so that if anyone does not agree that they are a monopoly today, they sure will be tomorrow. Once they buy out another company (by the way MOST of their products were hostile takeovers), let's say Revit for example, they do nothing at all with it. The worst part is that these programs were brilliant and on the road to greatness but got to about 75 - 80 percent complete when, BLAMO! Autodesk buys them out. So unfortunately, it's not a fully vetted piece of software and would be considered as totally unacceptable for almost any other company out there to make a release. But they do it anyway. So why is it okay for them to drop the ball and no one else? (see first sentence). I assume this is because they fire all of the employees and developers after purchasing a company/new product and then promptly end any development after the buyout. Instead, they have their in-house yahoos just create useless add-ons like Raster Design that nobody asked for (try it!). Most users don't have a clue as to what most of these add-ons are supposed to do anyway because Autodesk gives no information on them at time of a suite purchase. They should be fixing really, really simple issues like the fact that you have to re-select the "Break at Point" tool every time (if you need to do 100 points in a row that's retarded - give it a try!) or the Materials browser in any of their products SUCKS. They're subscription system and navigation in general is horrid. They provide NO tutorial service, well they say they do but really they're just demo videos that leave out all of the crucial information. They are indeed the PT Barnum of GS. It's all just a money making scheme with Hollywood backdrops and unfinished back ends so that when you're down to the wire you're f**ked. Yes, indeed they make me an angry person in general and on a DAILY basis I have to trouble shoot an issue or find a convoluted work around to get what I need. IN THE END I TYPICALLY SPEND AT LEAST THE SAME AMOUNT OF TIME TROUBLE SHOOTING AUTODESK'S SOFTWARE AS I ACTUALLY DO USING IT. I have much, much more to say but I just wasted all my time writing this review on Autodesk.

Absolutely horrible service. I purchased a digital download of Sketchbook Pro, received an email regarding the purchase and the charge to my credit card and it stated there would be a fulfillment email within 24 hours with the product key and serial number. 2 days went by and nothing. I found a number and called, and spent 1/2 hour being transferred to several different people before being hung up on,I called again and rinse and repeat the whole process again, so I posted on the Installation and Licensing forums and still no reply, its now 5 days later, and no reply to my online support ticket I submitted either. So in essence I have paid out money for nothing and feel like I don't have any recourse.

I have worked with Autodesk, before Windows95. Autodesk is expensive and do not justify their cost through their supposed upgrades. Autodesk has been buying smaller drawing programs, e.g., 3DMax, Maya, Revit. They can afford to buy up the market because they have been overcharging customers. Now they are forcing all to work online which have many disadvantanges:
1.) Intellectual privacy is compromised.
2.) Autodesk now is customizing more programs by spying and copying other peoples procedures. in the early 2000s one could customize AutoCAD, now Autodesk has taken possession of that.
3.) When Autodesk's server or cloud crashes, you are out of luck.
4.) When the customer's server goes down, you are out of luck.
5.) When the transmission lines go down, you are out of luck.
6.) With a stand alone on a non-internet cpu, you used to be able to run AutoCAD with risk of constant upgrading, virus and malware.
5.) There are a lot of classified jobs, that while working online even though supposedly Autodesk's Cloud might be safe, that does not mean your cpu or the routers or transmission lines are safe.
6.) With China stealing America's innovations, this leads to more theft.
7.) Monetarily it pays to upgrade full AutoCAD every 6 to 8 years and get AutoCADLt in between every other year. It was much cheaper and more efficient.
8.) I still have an AutoCAD 2004 that works fine. its off line and I don't ever need to upgrade.
9.) Old AutoCAD files, 1999 and before will no longer work in today's version.
Many buildings do not upgrade their facilities every year or even every decade. When these firms find out that their old archive AutoCAD files no longer work, they will be surprised and frustrated.
10.) Autodesk is for themselves, not for the customer.

DataCAD has been around longer than AutoCAD and they don't have these issues mentioned. I have downloaded DataCAD and will probably change over. I heard about DataCAD in the 90's. It's a British firm; but many engineers vouched for the program.

Had a user lose all of his refs for MEP2014. I called customer support because there IS no tech support number listed. the service agent told me that because I buy my products from an authorized autodesk thrid party vendor he was not authorized to give me the tech support number. My user is now configuring all of his pipe refs, which over the course of 2 years, will most likely take a while

Recently started renting Autocad light 2015 for my mac. I was promised phone assistance. NO PHONE NUMBER and when I call back the same number, they send me to the autodesk online area. This area isn't helping with my issues. Pdf issues. opening recovered files won't open in the same program that generated it. cannot get through the basis portal...it won't accept my password---i reset it and it won't accept the new password.

i love auto cad but sometimes you need PHONE ASSISTANCE to keep the program going smoothly. This is really very bad service. I might have to cancel the subscription because i cannot afford to work with a program that is totally not offering what it was advertised to offer. Why would Autodesk put this out if it doesn't work.

Autodesk has the worst customer service ever. It is impossible to talk or email a real person who can help you. What a P.O.S.

Terrible support - After 6 emails still had only 1 reply after 2 1/2 weeks

absolutely no way to speak to a real person.
Even to purchase!!! it doesn't make any sense.

dear sir ,

it has been 2 to 3 years being purchased software from your reseller, Designsoft Indore/Bhopal (INDIA). we purchased Autocad P&ID, Plant 3D, Revit structure with ASD, with issurance of proper training. your reseller making fake insurance from day one and there is no solution of training of mentioned product. now my job is on stake in absence of training , so i am here. please give us proper feedback and solution, that is i expect from such a esteemed company , that is AUTODESK.



regards

thanking you

vijay vishwakarma

After holding for 45 minutes their system hung up on me. I have been trying to get through to an agent for a few weeks. Absolutely ridiculous. I wish there were an alternative to this program that was used in our industry. I guess being a monopoly software gives them the impression they don't need to worry about good service - they will always have customers. Terrible.

The worst customer service ever!! They give a # and directions on this site on how to get to a person and all you get is a message and then you get hung up on. I have work to do and these f*ckers are not letting me do anything. Provide a g*d da*ned service that is reliable and provide a website that has the correct number and instructions to reach customer service... I wasted 4 hours last week on this BS and I still am wasting time today.

I bought autodesk autocad lt 2013.
I went to install program a I got the following message .
What does it mean.
no autodesk-base product key in register please use the cad manage control utility on a computer
containing the autodesk based product you wish to modify.

This poor customer support doesn't just apply to students. I'm in a company that has a few dozen yearly subscriptions of inventor professional... I'm guessing around 30 k a year in profit for autodesk... I haven't once received support from that company. They are the worst.

What Does It Take To Talk To Or Email A Real Person!!!!! I Don't Want Your "vitual Agents" Give Me A Break! My Question Is Specific, Why Can't I Talk To Anyone!?!?!?!?!?!?!

Yes, support is CRAP! after using autodesk for many years its time to find somthing else.

I don't think anyone actually works at Autodesk, but they sure know how to get a hold of you when they want your money!

I agree with every comment. Companies have SO abused phone technology! If there is a way around having a "real person" talk to you, they will employ "it" not the person. Save that almighty dollar and frustrate all your potential customers…yesireeeee….that's the way to grow your business. Businesses can come down just like they go up! Just wait and see Autodesk!

There's no way to get a person from Autodesk to help you with anything. I just wanted to know how I upgrade my Autodesk 2008 the most economical way.

I'm having probems using their free trial of Autocad LT.
There isn't any way to call them to get around the issue. Even the email option says it takes 2 days for them to respond.
They've just lost a potential customer. I heard Draftsight is a decent 2D software that is free. Maybe I'll try that one.