BJs Customer Service

Over half the pumps were not operational..and most of the issues is the person operating the gas station is not properly trained to run the gas station....

Complait**By my clock yesterday(Saturday Oct 14th 2023 Arriving A Bj' Gas station at 8:55pm I was there In Time before the close to purchase Gas. It was Not At All officially 9pm close. The man Attendant saw me enter At the Entrance cause he was standing there waiting to place cones Across the entrance.he could Have easily stop me.but it was not 9pm at that time I parked to pump #5 got out to pay for $6 Gas at both, after he saw walk up to the window with money. He yelled out from the entrance his reaction was He was Closed & it was 9pm.I was waiting in front of the cash booth to pay for $6.00 of gas with A $20.00. BILL He complained As though I it was A bother to cash a $20.00 bill for $6 of gas. And Tried to push $20 of gas on me.but the person that sent me only wanted $6 so I could return their change. I Dont appreciate that Attiude coming from him & He Act as thou I was A phycic to know what kind of money change he was carring. Then he told me can you get gas some where else. So I left And I told him before I left I will report it. He didnt call it was 9 o clock til he saw me standing at the pay booth cause that was & inconvenience to him.I been coming to BJ gas stations with no problems up unless last night. Very Uncalled for to Act that way.

The worst customer service experience. The people that work there do not care and have no customer service etiquette. Its almost like they do not care if they lose their customers.

Bj's located at Marlins road is the worse fuel station of bj's. Fuel pumps are not working properly since months ago, fueling too slow and the security stop fueling doesn't work. BJ's Workers is doing nothing, at least reporting to management those malfunctioning.
Also, when it rains, the roof and gutters are broken.
BJ's should make corrections immediately for safety.

Anyone else irritated by BJ's overhead message repeating every three minutes about how they care about us and want us to social distance by six feet? Earth to BJ's, back to normal! No one wants a reminder or 2020 and we are not stupid. You don't care about our health. You are a corporation in business to earn a profit so fire your touchy-feely public relations Millennial advisor and just play music, no messages. Can you say Bud Light?

I have been a member for quite some time and I was/am an automatic payment but I got a new card and I have tried diligently to get the new card added to NO avail.
I have given up and decided to go back to another venue. Very disappointed

try calling their 866 customer service number if you would like to waste an entire morning on hold

I am really disappointed in the lack of commitment this corporation shows its customers. Other than store brand merchandise, i see little difference between BJs pricing and Harris Teeter, Lowes Foods or Food Lion unless coupons are offered. I've been a member of the BJs in Raleigh Brier Creek for a little over a year. I joined and got a BJs card mostly to get better gas pricing, but I have found that Starbucks Cafe Verona is almost always $4 off with a coupon. This week I got two reminder emails to shop at BJs. One about store wide sale, the other that my coffee coupon was about to expire. Today when I went to get coffee, the coupon on my credit card and an additional on I had in my wallet were expired. I spent a while at the customer service desk looking for the right coupon. No one helped me. After a while I left the store without purchasing anything. I also have a Costco membership. Costco automatically credits me the coupon with having to look through catalogues. I have had enough of BJs hospitality. Please made sure my membership does not auto renew in the future.

It would be much appreciated if you would build a bj's in Athens Georgia 30605.
We only have a sams which doesn't compare.

My daughter and I were shopping in the Canton location located in Maryland. Well lite, bright and found all we were seeking. Problem came when we went to self checkout. White female abruptly came up to us with a scanner grabbing the items out of the cart. Then a white couple came up and nothing, next a Black couple came and she almost ran over, did as she did to my daughter and me. Totally unprofessional. She act as if we would not scan our items and stayed until we actually paid

I was at the BJ's in Millsboro De and I was going to buy the baked Brie however it did not have pricing available and when I asked the women who handled the Cheese she remarked that someone moved her tags and she did not have a gun to scan and she showed no sign of helping me and was rude. She said it would scan at checkout however I wanted to know before I got there..

Ths BJ'S I use is mostly in Rotterdam NY. You have driving carts for customer use, yet there are wheel chairs, floor mopping machines, kiddie carts all blocking the carts we handicapped people use. Why pretend you care about us? It seems to be all for show. It is tight in there without all the junk parked in front. I told management thete he apologized and said he would clean it up. He did nothing. I had told him I will give you my complaint once and then I contact corporate. I am hoping corporate will take care of this. I really like some things your stote has, but not sure the inconvenence is worth it. The carts in front are used because you can't get to the others. The store foe5s not rotate them so they frequently die. I had one die in the store. Manager had another brought to me and it died in parking lot.

Which telephone number doi have to call to activate my gift card, as iam not able to get the the balance(notused) of my gift card. The number i used 10x unsuccessfully

I had a couple of comments about your watchung,nj store..I was sent a e-mail about the fact that someone would get back to me in 48 hours.well as I expected noone bothered to call me.this is what I expect from your company ,in the old days when I first belonged it was a pleasure going to your store but now not so.

Your Clermont, FL store has gone to the way of WalMart if you are lucky, most likely worse. I was harassed by a male and female customer so went to see store manager named Matthew. What a joke. He called me high school even though I am retirement age and said he doesn't listen to "he said she said" stories. He informed me that the police would do nothing if I contacted them and I thanked Matthew for his information even though I went to law school. That's why Matthew works at BJs. If an environment is uncomfortable or perceived threatening I do not shop there. If BJs had a legitimate working corporate office I would have contacted it. But the number on their website of course doesn't work. Even the harrasser's casher got her nose into what was going on instead of doing what BJs hired her to do. OMG. BJs has no respect or concern for its customers and Matthew the Manager of world class knowledge told me not to contact the corporate office as it would be a problem for him. So sorry Matthew but I am trying to contact the Management at BJs but like hundreds of other badly treated customer, I simply cant locate the corporate office. Now what a surprise that is.

On November 12, 2016 at 6:35 PM, I experience one of the worst encounter with a female employee manning your Langhorne, PA Gas Station. I have been a member for over tens years and I have never encounter a more disrespectful employee. The transaction started as followed, I pull up to fill my MDX gas tank and while the gas was pumping I decided to wash my outside windows. Your employee came out of the booth and informed me that I need to watch the pump and stand on the other side instead of cleaning my windows. I told the attendant that I know how gas my vechile takes to fill up. The most disturbing part of the dialogue is everyone know the pumps automatically click off once filled. She did not have this conversation with any other customers. The attendant was racially motivated to tell me what to do. I think you need to find a better suited employee for this Station.

Kind Regards,

David Samuels III

I was in bjs at parkland florida to buy cartoon of newport cigarette for resale.The sales person refused to pick the cigarette from the cage where customer not allowed to enter.when requested again she Susan
Rogh and loudly and very unprofessanly refused to help.Then I got the attention of another sales person by the name mohammed took care it.I live in the neighborhood . I having shopping for many years.I want the corporate will find this person whose name is SUSAN and take appropriate action
Thanks
Nasreen choudhury

Good evening. just want to express my gratitude for the exceptional customer service that I received from Kathy C and member services at the Clermont Florida office I found myself in a predicament and she was very compassionate very understanding very helpful although I was embarrassed she made me feel like this was something normal I so appreciate what she did I so appreciate the level of concern and compassion that she showed me and I just want her to be acknowledged for the exceptional customer service that she gave me today thank you

Your store in cumming Georgia lacks management training in certain areas. Family member is employed there and we are considering a harassment suit due to this problem. He has spoke with store manager who is right on point but lower management under minds and continues to harass not sure there is any other way

After having to file multiple complaints in the past regarding the LOW QUALITY SERVICE offered by BJS to its customers in the Deli section (STORE NO 179 - WEST KENDALL, MIAMI), I now believe there is reason behind this. It seems to be a perfectly orchestrated tactic used by BJS management to force its customers to buy their brand (Wellsley Farm), which is totally unethical and unprofessional. Most of the times I visit the store, there is only one person attending the deli, regardless of the number of customers waiting.
THE REASON FOR THIS: They have cut/ready to go items for those who do not want to wait and know that customers will most likely end up buying from this section as the expected waiting time is usually ridiculous.
THE CATCH: They only have items from their brand (Wellsley Farm) cut and ready to go.
In other words, customers have the following choices:
1) Wait a long time
2) Buy their brand (Wellsley Farm)
3) Go home without your groceries
4) Go shop somewhere else (Publix, Sedano, etc..), which is what I have had to do in the past.
I see it as a way of them penalizing customers who are not willing to consume their brand.
SHAME ON BJS MANAGEMENT FOR THIS!!!!!!

I called and let bj know that I moved two months ago and I have not received my coupon book my name is Victoria ALLEN addressential

I paid for a Perks card and I am receiving the rewards. The person who took the money and told me that I now was a perks member obviously made a mistake, when I call BJ's to find out whats going on and what could be done, the representative was not helpful, I asked to speak to a supervisor and she disconnected the call once she figured out that she was not able to help me.
I have not been able to reach anyone else

BJ's should check the backround of it companies that are allow to solicit in your stores!! I had an estimate of a roof done July 18th by Power Home Improvements and to our dismay, not only did the representative want to give us a full presentation (which we did not want to hear, and did not hear to his disappointment) it took him 40 minutes to give an estimate... The estimate...$37,500.00 yes thats right....what a rip off !!! I feel sorry for those that think they are getting a bargain because this affiliate is selling home improvements.. Shame on BJs ...check the reviews on yelp and see what people are saying....They should not be soliciting to your members

THIS WOMEN AT UR EXIT DOOR AT THE Store at 2044 red lion road phila pa 19115 her name is Deb is not a nice lady she caught something in my cart that was not scaned by a cashier and she acted lii was stealing it. Please teach her some manners please.

Reference to BJ's Store located at 14123 Noblewood Plaza Woodbridge VA. Gen. Mgr. Rick Coulson.

This store has stopped carrying a product that I would like to be restocked.

Brach's Fruit Slices - Cherry, Orange, Lemon, Lime & Grape -

William R Love -

Riverhead gas station is great Esp young man who directs traffic.
One standout is older African American male who is always unhappy and confrontational.
Not nice. Unprofessional.
More than once I have had serious issues with him.
I never complain but he is a disaster.

Steve, the Merchandise Manager, in the Waldorf, MD store is one of the absolute best!!! He is the epitome of what every person who renders service to customers should be: attentive, pleasant, knowledgeable, helpful with alacrity, willing to go above and beyond the basic call of duty, humble. He is truly a manager's manager!

Hats off to Steve (sorry I don't know his last name)!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I want to express my appreciation to Tom C. from BJ's Fair Oaks store in Fairfax, VA. It was a great experience meeting a staff who demonstrated a special talent to service BJ"s customers. Three days ago, I needed to clarify my membership status (having expired a month before) and get a good deal for future membership. Tom C. helped me with a positive and professional attitude. Congratulations to BJ's for having her.

My family and I went to BJ's in Chula Vista and had a wonderful experience. Our waitress Danielle was training Angel and I wanted to compliment them on their excellent customer service. They weee very friendly and helpful and kept us in the loop on the status of our meal. My grandmothers burger was going to come out a little later and they were apologetic and took it off our bill. They went over and above to make sure we were taken care of and happy

My husband and I went to Bjs last night and the greatest experience ever . Our waitress Lindsey was amazing!! She was nice and helpful.I really enjoyed having her wait on us and seeing that she take pride in her job .

Hello

I would like to share that BjS in gateway Brooklyn is wonderful and caring for your needs.

just want to say thank you

I have never had such fast and friendly help as I did with BJ's Member Support. They were able to assist me with very little questioning as to why I called and gave me the exact answer I needed. Seems other companies need to learn from the people that answer the phones for them. They know how to do the job right.

Thank You for all your help.