BJs Customer Service Complaints - page 2

Your company took money out of my account without prior authorization 30 days before the Bjs account exspirations and using a debit card that was deactivated. The explanation given by your customer service was that we hit some key in the self service lane 10 months ago that allowed your company to take the money using a debit card that was no longer in service. We were told it would take up to 10 days to give us our money back. This unexpected transaction has caused an overdraft on my checking account that we will now have pay a $35.00 fee for. We want our money back by Monday 6/6/2016 morning or we will be forced to cancel our account we have had with you for more than seven years..

I ordered prescription eyeglasses at bjs levittown new York for my husband 7 weeks ago and to this day there's no resolution. Very poor customer service. Will not shop their or renew my membership

Do not purchase any glasses from BJ's optical if you are in a hurry. It's going on 3 weeks and I still don't have my glasses. I can barely see and do you think that they will compensate me for time. By the time I get my glasses I'm going to need to go back to the doctor and will need a stronger prescription.

There is something going on with BJ's Comenity Master Card Program that eludes to the possibility of fraud. I always pay My BJ's MasterCard statement well before the due dates plus over pay the account each month to cover any future charges that I anticipate. My January statement indicated an ending credit balance of $70.60 and my beginning balance if February also indicated the same credit balance of $70.60. I made purchases during the month and ended up with a balance that is due on March 27, 2016. My statement indicated two finance charges posted on March 1 totaling $4.71. Sounds like the credit card company is trying to commit fraud by charging customers finance charges when they should not be charged. When I mentioned fraud to the Credit Card Company after they agreed to take the charges off of the account they quickly hung up and did not want to discuss further.

This comment is regarding the poor customer service and poor quality of the prescription sunglasses I purchased from the BJ"S club in College Point, Queens, NY
The glasses were purchased in August of 2014 for a total price of $154.00 and just
last Thursday, the stem on the glasses snapped off. The glasses were treated gently and always put back in their case, so I don't understand what happened.
When I appeared at the store I was told that there was nothing they could do because the warranty had expired. I was also told that the frames had been discontinued. (Gee, I wonder why)

I am quite upset about this situation and did a live chat with a wormannamed
Elizabeth who took down my complaint and forwarded it to the correct person.
I received a call from Mike but was not at home. When I called him back I got
his voice mail. I left a message and haven't heard back from him yet.

We are having a great amount of difficulty with scheduling Deliveries to your Wappingers Falls NY location. The woman who claims to be the recieving manager (Nichole) is virbaly abusive to my clerical staff that are trying to get your shippments appointed as well as the drivers that bring the freight on a regular basis. This has been going on for far to long she needs to be taught how to deal with her customers in a non condesending and positive manor. The local management has not been able to assist us in this matter either.



Thanks



Kenneth Young

Hello,
I took a friend to dinner at BJ's friday night 10/9/15 the waitress Ms. Chelsea Cooke was Outstanding and very knowledgeable and a real delight. The best service I ever had at BJ's. Chelsea was very helpful with us deciding on our meal an made subjection. well done Ms, Chelsea I will be back. Please let her know we took out the time to acknowledge her.
LaJunna and Libby.

Hi, I just had Bjs for dinner with my friends.
Just felt so unwelcome from the host not asking how we were. Our first waitress was very sweet but once her shift was over the other waitress was very very rude kept rolling her eyes and showed very poor customer service. Even spitting the checks.I don't remember her name but I am very very sad this happened to us.

Husband and I visited Sat 12, service was very slow, when finally received order the chili was cold. Brought to their attention. After that we ordered pizookie and it was not cooked all the way. Very disappointing night.

A comment from a frequent, long-time mostly satisfied customer'¦ I see changes that smell like cost-cutting that makes this customer dissatisfied. For example no more porkchops no more string beans, eliminated the tasty little corn bread balls, made the pazookie smaller and got rid of the tropical iced tea.
Keep this up and you will lose me.

I just bought 4 Michelin tires on Sunday. But they have to order them, that I would receive them by Tuesday because they have to order them on Monday. 24 hour or less BJ's 3-Point Tire Promise, this is F���ing BS. Nobody called me on Tuesday like they said they would. I called on Wednesday to find out what�s going on. Kept calling, Couldn�t get through until 8:05pm. I briefly talk to the manager Tim of the Salem, NH store. He quickly passed the buck and had me talk to a sales associate in the tire department. The sales associate didn�t know anything just hypotheticals, like it could be the weather or the receive-in guys were working too slow and didnt process the tires yet, I just sell tires, I dont received them in. That I would have to call back in the morning and talk to the receive-in guys, theres nothing he could do. He asked if I wanted to talk to the manager again, and I said yes. He then put me on hold, and that was it. I was on hold for twenty minutes and the manager never came to the phone. Your employees cant resolve anything. Why have a manager if he doesnt want to talk to the customer with concerns and try to address them. Why have a BJs 3-Point Tire Promise when you cat back it up. Ive been a long time rewards member and do most of my shopping here. To be given the run around and treated like this is BS. ll make sure my immediate and distant family will never shop at BJs again.

Middleburgh Heights location, Ohio. Very poor customer service. Manager unwilling to assist customers, deceiving. Do not buy electronics, appliances or any big ticket items from this place. Go to Costco.

the BJ's in Clermont Florida hwy 27 bunch of racist I will never shop there again I had the worst experience with customer service and management I bet I can have it predominantly white they would have signs everywhere stating that they would and the gm manager Paul horrible overnight Jason and ian horrible don't work nor shop there

I had a return today at the Framingham, MA store. There was a good 1/2 wait, due to lack of staffing at the customer service desk. The employee was helping membership sign-ups and tried to call for more support without any satisfaction from store manager/assistant manager. Two customers waited, but finally left the store. There was little concern about this problem, indifference by the assistant manager who was on the floor near the customer service. Another employee finally arrived at 10:20 when it was her shift, very pleasant and certainly not her issue. The store needs to address this customer service situation. Certainly waiting is sometimes expected, but an attitude is not acceptable!!!! BJ's needs more training for managers and assistant managers!!!! very disappointing!

The other day my friend and I visited one of your establishment. Wait person must have had an off day. Ordered coffee but no spoon to stir it with. No napkins and utensils. Appetizer ordered but never received. We are not going back. Lack of customer service.

I went to Bj's by my house today(store 199) and bought several items. When I went to the cash register to pay I forgot about a refund check for $30 to be deducted from my bill. I told the clerk she sent me to customer service to remedy the problem. I waited on line for a while then was helped by Megan who didn't help at all. Megan's only concern was to see that the checker who did this outrageous thing was to be reprimanded! Finally after doing this she told me she would have to void the total order hold that amount against my credit card and re ring my order and charge me again. This is outrageous, Megan should be reprimanded for not wanting to do her job! Because her customer service sucks!

To Whom It May Concern, We purchased a Oliva tv from BJ's and have had nothing but problems with it from the start. We called customer service and they were not very helpful only telling us that the company went out of business three years ago and they gave us a toll free number that does not exist anymore. Pretty much they told us we just out of luck. Well we wont ever step foot in BJS again and we would like to know if anyone else has had the same problem with this TV? So long BJS
your not the kind of company we would ever patronize again, that's why you give free shopping passes but everyone still goes to Costco's they please their customers!!!

I purchased 2 new tires for my vehicle on Monday, March 25th. I requested that the front tires be replaced with the new tires and the front tires being removed are to replace the two rear tires.
There is a large sign at the tire center in Bowie, which states "over 1300 tires ready to install in 24 hours or less. Unfortuneately, the tires I wanted to purchase would take six (6) days to come in. I did not want to wait, I wanted tires. So now I needed to get the most expensive tire that was available for my car. That was fine, because I did not want to wait.
The next day, I noticed the PSI for the drivers rear tire had lost some pressure. I figured it was settling. I did not check it the following day. On Thursday, I decided to check the PSI from my dashboard and the tire had lost a considerable amount of air. I did bring my car back and explained that the tire was losing air, and it was fine before replacing on rear of car. The gentleman came out and stated the workman had checked the tire and found nothing wrong. They stated they sealed around the rim and this should be fine. I thought this was great. I drove home which is only 3 miles away and parked my car in the garage. I would not be needing to drive anywhere since I would be cleaning house and getting ready for Easter.
This morning, Monday, April 1st I got into my car to go to work. My dash was beeping indicating that my tire pressure was now "20". I was now furious. I went to work and immediately after I go off, I drove to BJ's Tire Department.
I was not too happy with the party behind the counter. Making excuses to the effect that I did something wrong. After a considerable length of time, the person came out to tell me there was a small screw in the tire that they will repair. My question is why is the customer made to look like they did something wrong, when the problem was brought to their attention several days prior. The guy stated I must have gotten the nail while driving away. How could that be when I brought it in for a problem. If I do something wrong I am to blame and will admit it, but for your company to try and make it sound that it was my fault is totally unacceptable. How many people have been made to feel like this. I previously have been very pleased with service and have recommended many people to get their tires at BJ's, but I do not know that I will in the future.
I do hope I will received a reply to this email.

VERY bad experience in the West Hartford, CT location. I happens to be in the area on a business trip and needed a TV and some cables. I went in picked up the item and headed to the checkouts, only to find out a mob and hit the club. there were folks every where with only 5 opened checkout and 4 self checkout. I stood in line for 20 minutes or so just to pay for two items. I did not see any sense of urgency from the team members and supervisors/managers they were just there as lost as every. NOT A GOOD CUSTOMER SERVICE EXPERIENCE.

please refer to ticket:


While my comments may have been forwarded to the propper department by Alicia B,

I have yet to hear back from anyone,Is anybody there? does anybody care?

I tried to return a Lanesboro (BJ's own brand label I believe)solid blue dress shirt that was given to me as a gift ie. I don't have the receipt. It was the wrong size and all I wanted was to exchange it for the correct size. There were stacks of similar Lanesboro dress shirts there, but the Nashua store GM would not exchange it for the correct size without a receipt because his computer said it is worth $1 - implying that is the price it may have sold for. I have never seen a dress shirt for just $1 anywhere and the implication that I was purchasing this shirt to EXCHANGE IT for another similar cotton dress shirt that is just a smaller size, but somehow worth more is ludicrous.

This would have never happened at Costco.

My family are long time shoppers at BJ's. In October at the Clermont location, I purchased a 47inch screen Vizio. I have purchased a total of four Vizio's and like them. However, the TV went on sale for Black Friday and I showed up in Clermont. I also use the Allentown, PA store and love it. I can always count on the Clermont, FL store to be a problem. They would not give me any type of credit. However, I had a bracelet on which the clasp would not hold. Allentown returned it and Clermont would not. I can predict getting no customer service at Clermont. As far as the TV is concerned if you go to Sam's you have a year to return. Guess I will have to look at Sam's Club instead. I also find the staff at Clermont inflexible. Thank you. Pat Zavilla

The Batavia, NY store is staffed by disinterested, bored, clueless employees who do not know the first thing about Customer Service. They will not open registers for customers but will just stand by while customers have to check themselves out through the Self Service Aisle. Training? They need more than training. Maybe a few weeks in the unemployment line will instill some interest in doing their jobs?

SHOPPING THIS WEEK AT BJ]S ASKING A MEAT DEPT ASSOC. A QUESTION AT THE BJS IN MILLSBORO DE NAMED DUSTY VERY RUDE AND HAD TATOOES ON HIS ARM, AND VERY NOTICABLE ON HIS NECK.I HAD A VERY BAD EXPERINCE WITH A BIKER WHO ROBED ME HE HAD TATOOES ALL OVER HIS ARMS .THIS IS NOT VERY PROFESSIONAL.

I purchased an E-reader from BJ's. It NEVER worked! BJ's customer (non)service was USELESS. Their return procedure was impossible to use.

I eventually threw away the piece of junk they palmed off on me. They kept sending me procdures for return which were IMPOSSIBLE to comply with. Well worth the 50 or 60 bucks I paid just to be rid of it.

I threw away my BJ's card. They do not read any message they get. Each time I try to get them to stop notices that it's too late to return the junk they sold me, they send me another message telling me it's too late to return it.