Banana Republic Customer Service Complaints - page 2

When shopping at the shoppes in chino hills bannana republic "Jane" the store manager was extremely racist and offensive when i aske her about a shirt - calling it " Too urban" that i should switch to something more american"- ITS DISGUSTING TO ME SHE WAS EVEN THE STORE MANAGER- I told her "you know what im leaving now how dare you? My nephew is african american . Im sorry that i dress too urban for anyone - NEVER COMING BACK AGAIN.

BR got a hold of my e-mail, now they are polluting my inbox with messages. I tried to unsubscribe several times only to get the message - "Thank you for subscribing..."
This is harassment!!! Do they really think after this kind of treatment people will want to shop at their stores?
The clerk at the store talked me into opening the credit card with them. Another mistake. First they promised 10% off on the purchases within first 60 days. That never happened.
After making the first purchase BR blocked my credit card due to a "suspicious" activity.
Really, making one credit card purchase is suspicious?
After calling the customer service and asking about promotional discount that was promised, I was put on hold forever. After waiting for a while it was apparent that no one is going to address this issue. Called back and cancelled my card. Hopefully this is not going to be an issue, just like hopelessly trying to unsubscribe from their annoying e-mails. Customer service seems unprofessional, over all experience gives you an uneasy felling.

I Just purchased over $100.00, my Husband purschased over $250,00 on 4/9/15 I noticed that they were running a sale today, went in to see about a prive adjustment on my 12-day purchase that still has tags on... I was told that the price adjustment could only happen within 7 days?????
Whats to stop a customer from returning everything & re-purchasing at the sale price?
OR
Whats to stop a GOOD customer form returning everything and never buying again??
SHAME ON YOU BANANA REPUBLIC

I will tell all my friends how your price adjustments work. I guarntee you that they will not shop at Banana Republic again...So keep up with all your return policies you are only loosing business...

I had the displeasure of seeing first hand a new store manager at the Downtown Calgary location treat other customers and staff like they were dirt. This person, and I use the term only out of politeness, was rude and acted like she was better than anyone else. I have shopped here for years. Whoever brought this person in and put them in charge of the store is insane. I will never go back while they are in charge of this store. The person knew nothing, was rude to myself and another shopper, and I also saw her berate a staff member while I stood in line at the register. Whatever is going on here cant be good for staff or sales. My advice to Banana Republic is to put this type of information in the hands of someone high enough up to see what is going on here. I wont be back until they fix this.

When shopping recently with my wife at the Niagara Factory Outlet stores, salespeople immediately spoke to me, rather than my wife who is obviously the customer. She is a beautifully groomed, well-dressed professional who uses a guide dog for mobility. She is blind, not deaf.



Naturally, my response to �¢â?¬�?What is she looking for?�¢â?¬�? was �¢â?¬�?Ask her.�¢â?¬�?



It is rude and demeaning not to directly address an adult customer. Obviously, this important customer service concept is not being conveyed in the salesperson�¢â?¬â?¢s training or reinforced by store managers.



Please inform me about what action you will take to resolve this problem. Since we live in Niagara Falls, New York, we look forward to a better experience the next time we shop at the Factory Outlet.



Thank you.



Don Fleischman

I too have been a BR shopper for 20 years. They still have the same black blazer (suit) since I have bought it about 5 times over but tired of it. Lately, the last two orders I have not received the full order and received odd items that I DID NOT ORDER. The website repeatedly rejects my promo codes, like TODAY for example. What's the point in having the BR LUXE card if there's no benefit and crazy interest rates. Finally, I am just dissapointed in their line and website runaround. It's like they just don't care about the client anymore.

No fax number to contact and lack of communication between the depts make this a tough one.

I am a big Banana Republic shopper. I always go on the website and in stores to buy new collection every time. So far I have had no issues with any Banana republic stores until today. My boyfriend, who is also a very loyal client of yours and owns a Banana Republic card, bought me Belted Crepe dress in navy a few weeks ago and I wore it to work today and noticed that there was a tiny hole towards the bottom of the dress. So, I went to Banana Republic store in Cambridge side Galleria. The mall closes at 9pm and I got there to the store at 8:45 and I saw that the doors were locked. An associate came up to the door to let a customer out and I stopped him to ask a question. He abruptly interupped me and told me they were closed. So, I told him about my dress and how it was defective and i just wanted to swap it out. But the sales associate told me since my boyfriend did not have his Banana card of him he cannot retreve our receipt and denied denied denied to swap out my dress. I really like this dress and I just wanted to swap it out for a new pair that was not defective. I am truly disappointed by his behavior and felt humilitaed by the tone of his voice. I don't think I will ever shop at Banana EVER AGAIN and as for the dress I will just throw it out.

I rec'd my birthday coupon and when I purchased two items it was divided between them. I had to return one item and was then told I lost the coupon discount. I was never told that could happen. Then I was told it says that on the purchase receipt. It does not appear anywhere on that receipt. It does not seem fair to take the birthday coupon discount gift back if an item needed to be returned. I feel it should have been applied to a subsequent purchase. This has culminated in my desire to close my very active account.

My husband and I met shopping at Banna Republic 9 years ago at their store Long beach location. Married 6 years and a 1 year later. Going back to that location this week as part of our celebration.

I have started shopping at banana republic because I heard how wonderful there clothes are. I have to say that I do LOVE the styles But where ever you are buying your material is not good!! EVERY and I mean EVERY shirt I have bought has developed holes in the front area this has happened after one wash.. Very disappointed especially with the money I've spent on the clothes!!

I Am So Tried Of This Store Not Doing What They Say. I Drove 1 1/2 Hours To Pick Up A Skirt They Had On Hold To Find Out They Had Returned It To Stock Even Though I Got There Early In The Day That Day. Again Today 2 Hours After Being In One Store Went To Another Store T Get An Item They Said They Had (computer Showed 3 And It Wasn;t There) They Put Me On Hold Forever And Have Wasted My Gas My Time. They Are The Worst!!! And They Don't Seem To Care

I have been a loyal customer to Banana Republic and the Gap for years and years. I chose to never get one of their credit cards simply because I like to have few of them and I keep a tight reign on my finances. Finally a couple of months ago I was in Banana Republic making a large purchase so I decided to get a card to save a little. The first time I used it I paid it off in full within twelve days. The second time I paid it in full within sixteen days. I made a mistake though. Some time before I had made the second payment I forgot I had already prescheduled it with Banana Republic. Yesterday Banana Republic pulled an additional payment out of my bank account. My balance due was 0 because I had already made a payment but because I made the mistake of forgetting that I prescheduled it the full amount came out again. This overdrew my bank account. Both my bank account and Banana Republic's status were still "Pending" but Banana Republic would not stop the removal of the money from my bank account. Now I have a $509.84 credit on my Banana Republic account. They say they cannot write me a check without proof of funds ... but they have overdrawn my account. WTF!!! Its Christmas. I don't have any desire to get all of my presents at Banana Republic or Gap. I just want my money back NOW - RIGHT NOW.

ACtually I'm so disappointed with this store, I would like to personally send all these damaged items to Corporate Office so they can repair it and realize, these third world countries is making crap.

I'm very disappointed in Banana Republic clothing these days. I've been shopping at this store since 1997 when the clothes were made in Italy with fine wool. I have $500 of clothing thats just torn,ripped,split seams for no reason. These cheap made clothes have been causing me stress.This has been my favorite store but I'm ashamed to have cleaners repairing Banana Republic clothing. Since outsourcing manufacturing to Sri Lanka,China,Bangladesh,India,Turkey these third world countries is making crap and Banana is selling it to consumers like me for full price, every now and then 30%.Word of mouth and complaints can lose alot of business when everyone knows your favorite store was BR.FYI

I was in Banana Republic in Willow Grove, PA, found a pair of shorts I wanted to try on, nobody in the dressing room, nobody at the cash register, could not find anybody anywhere to help me, and I was ready to spend money. The entire store was 30% off with the sale ending in two days, when I called Banana Republic customer service to complain I asked if the sale could be extended till I had time to get to another Banana Republic, since I tried to spend money, I was told NO, NO extensions, they did offer me a $15 gift card which would have been less then the 30% savings. No way am I going to pay full price when there was nobody to take my money during the sale, they lost a good customer.

A manager at banana republic located in the cerritos shopping center would not give me the pair of pants at the marked price of $35. She said the computer read it as $44 and she would not over ride it. This has happened before at other stores and the managers have been very helpful and have given me the items at the marked price. I am very displeased with how she smirked at me and said she could not do anything about it. At this point I am not returning to banana republic again.

Sales Associates for Banana Republic in Little Rock, AR need customer service training. I felt harassed by the time I left the store. Continuosly asked if you need help...do you need clothes placed in dressing room, etc. If I need help I will ask....also If I am shopping I might just need the piece I have to match with something else. Will spend my hard earned money elsewhere in the future.