BitDefender Customer Service Complaints - page 2

Do not use Bitdefender. They will charge you for auto renewal at full price without telling you and they will not refund you. They claimed that they sent me an email telling me that my account was set up for auto renewal but I did not read this email. Terrible customer service.

I have been using Bitdefender for at least 6 years and at first I was very pleased with their products and service. But it has become obvious over the last 2 years they are declining in every aspect of their business. The most frustrating is the language barrier. If a person pays for a service/product, I don't think it is unreasonable to expect decent customer service in return. They have become increasingly rude and inpatient as if I am the one with the accent. When I downloaded their total security last year it changed the resolution on my computer. They also set me up, unknown to me, with autorenewal. I could go on and on. It is too bad. But this lack of work scruples and ethics seems to be the norm these days. I will be going with another virus protection next year. Avoid Bitdefender!!!

I purchased two different life time subscriptions for Bitdefender Internet Security that I had installed and were working well. The 2016 version of the product required me to have bitdefender convert my license to a service called bitdefender central. When they did that they changed to license from a lifetime licesnse to a 5 year license with the clock set back to date of the original purchase. I have been in contact with customer service for over a month now. They make a promise that a supervisor will contact you in 24 hours, but they don't. I have waited 2 weeks for a call back and have not gotten a single call back.

They make personal promises that are never delivered. I have been told many times that my ticket is being escalated. I have been told many times it is being escalated to the highest level.

Front line support has not ability to make changes. They are in a bad place in the company. Their management hides behind the call takers.

Worst service I have ever experienced. Buy far!!!

Sadly I have encoutered many of the problems found in these reviews. I purchased Internet Security including Optimiser with 3 years license and when I updated to 2016 I found that they have removed One Click Optimizer in Internet Security. You can only get it with Total Security. I complained because I paid for it. Their answer was go back to 2015 version. They said I could get Total Security 2016 using 60 days off my registration. Being frustrated by their business ethics I agreed but will change provider once my currrent license runs out. It is a week and I am still waiting for Total Security. There have been numerous quiestionable issues with Bitdefender ethics since I began using them.

Useless customer support - still waiting four days later for help and this is the second time this has happened - It took three weeks the last time and they still did not sort the numerous issues that occured when I installed their product - pathetic!

Lousy customer service, Cannot access link in your letter to me. As I have stated several times, I DO NOT WANT BitDefender. It has been removed from my computers. I was forced to take it three years ago. I will not pay for it again. There will be letters sent to every officer of the company I can find. Very, very, dissatisfied. Had to have both of my computers worked on to resolve virus issues. My name is Nancy Chisholm, e-mail address Please let me hear from you only that I will not be billed involuntarily for the software and that I will not receive any further e-mails from this company. Thank you,



Nancy Chisholm

Had Bitdefender for two years and the day before it was to auto renew I cancelled the auto renew function. It then proceeded to offer me a discounted price which I took. I was emailed key but it said it had been used already. Since then I have tried to contact them about 8 times I think 3 times I have had a reply but when they can't fix I get told it will go to the next level. Well after wasting hours on writing I can see they have ripped me off Stolen my money just like they have done to most here. Perhaps it's ok to take peoples money and give nothing in return. I wonder what the penalty is for stealing? or is it ok? wonder if it would be acceptable to them?

After nearly 30 emails and 'offers' Bitdefender would not install or run even basic system protection.

Each query I made was answered, and I use the word loosely, by a different person, the English was impeccable but avoided all the questions and problems I had but offered me some different price.

I have asked repeatedly for refund and no answer .. so I guess I can kiss $85 AUD good bye .

This company definitely has issues with honesty and customer service .. avoid it all costs.

Unfortunately I didn't pay through PayPal so this is obviously some sort of scam they're running!!

Checked again this morning and still no more information than .. Please accept our apologies etc., etc., this time from Mohamed Mahmood.

At least I'm getting a list of their employees

Horrendous customer service experience, the worst I've ever experienced...and all for the dumbest-simplest thing you can imagine! I noticed my new BD anti-virus program didn't include Firewall..Duh. Okay, I'll call for and get an upgrade. Sure, no problem, the lady said. That was 30 days ago. Since then I've engaged in chat 3 or 4 times, emailed over a dozen times and called their Romanian service center 3 or 4 times. Each time they said "We're working on it," We'll get back to you," "I will make to escalate this," etc. Are YOU KIDDING ME? Just give me an auth code for INTERNET SECURITY 2016 and charge/credit the difference...or after 30-days just give me the auth code and say "Sorry we weren't able to..." I'm scratching my head. I could have dumped my Antivirus 2016 and plopped down another $50 or so for IS 2016, but why would I want to give this company any more of my business! I have now asked for a REFUND, guess what...very loud crickets! BitDefender ain't worth it if they can't support it!

Response times are terrible, be prepared for an extremely long wait if you have an issue, boring but fairly timeline below:

+ 4th Dec - renewed subscription - product key would not work
+ 11th Dec - opened a ticket after realising it was not just a delay
+ 13th Dec - generic auto response from support
+ 20th Dec - email 'within the next 24-48 hrs your subscription will be updated'
+ 23th Dec - still not fixed - another generic auto response from support
+ 31st Dec - Messaged them stating my trial subscription I used in the interim was due to expire, demand they solve the problem before this happens
+ 4th Jan - still not fixed computer unprotected - demanded refund and installed Avira!

I don't know how they get away with it as such a popular product

Absolutely the WORST customer service I have ever dealt with. Worse than even MagicJack and that is saying something. The software is problematic and customer service is about as close to useless as they come. I just removed it from my computers and purchased a different brand. Had Norton for years. Excellent! Do not buy Bitdefender!

I fully agree with how bad their service is .. I have been without any virus protection for 14 days now.. They cannot help

I have been a bitdefender user for several years now. If you can check on my purchase history. I've been buying bitdefender products and manages the keys with mybitdefender portal.

Last year I purchased a 5pc 1 year license and a 3pc 1 year license...and I added my all my computers without a problem. This year I purchase a 5pc 1 year license and another 5pc 1 year license because I have 10 computers. Instead of letting me add computer #6 it added the second 5pc 1 year license to the 5 computers I had already installed.

After a week I still have no response to my problem. At present time I have 5 unprotected computers because of Bitdefender.

Bitdefender automatically renews itself and charges your credit card. Does not make refunds without weeks of persistently requesting. Very, very poor customer service. Do not give them a credit card number, ever.

Decided to try BitDefender after reading the reviews. Purchased the software on November 14th 2015 and could not get it to activate. Contacted the company numerous times and finally ask them to cancel my subscription and close my account. Still no response and cannot get in touch with the company directly. Beware, the newest scam may actually be from the companies you think you can trust to protect you.

After your rep hung up on me, Itried calling back. First I got a busy signal and then the number didn't even righ. Overwhelmed by angry customers perhaps? People who weren't pleased that your upgrade offer removed the existing version of bitdefender and didn't install anything in its place?

I got an offer of a free upgrade which I clicked on. The function removed the existing version and didn't install a new one. This sure looks like bait and switch to me. I called customer assistance. After holding for about 15 minutes to get a person Alex hung up onme after a few sentences and no resolution. Your action left me with no firewall or anti-virus protection. What is wrong with your company?!?

Dear Bit Defender Support,

We have been a bitdefender user for a couple of years now. If you can check on my purchase history. I've been buying bitdefender products and manages the keys with mybitdefender portal.

Lately as we buy and add licenses we are redirected with Central Bitdefender instead. Some of Our subscription is already due. And we need additional licenses. So I decided to buy more.

What pissed me of. Is there is no key anymore, which we can not manage to which computer gets installed as easily as before.

Upon payment of two license purchases. It was added on top of each other. It should be installed on different computers not to be added to extend the licenses.

We can not use the said liceses which impacted our operations. And upon complaining. In order to do our request. You had the nerve to deduct 90 days on our licenses. Which we should have been using already.

What kind of customer support is this! We have been wasting payment on licenses which we cant use and u had the gall to deduct days for us to be able to process our complaint. To use those licenses on our other computers.

All the needed data is on our account. You should have easily done the processing.

This is pure Bullsh*t from Bitdefender!

Please escalate this matter. Your customer support is very slow!

We have been complaining for weeks already!

We never encountered this problem with Kaspersky and Mybitdefender before.

You should make available our multiple purchases with the corresponding number of computers. Each purchase entitles. NOW!

You may lose a current customer on this one...I do not like my support to renew I need to talk to a person who is able to udnerstand my issue.

I have used Bitdefender for many years. I have also become increasingly more upset by this products inability to identify and remove pop up advertising. I have contacted your customer support several times to no avail. I find it difficult to trust someone who can not speak fluent American.

I just purchased a three year subscription to Bitdefender Total. I am wishing that I did not, now that I see that you have allowed your product to fall to seventh place.

I am very unhappy.

wayhopper

This company has no customer service. Have written them twice asking for help and no answer. To say the least, you are on your own. This is a true example of "Let the buyer beware."

BitDefender has NO ONE in the USA to deal with. They are ALL in Romania. Don't ask to speak to a supervisor because they all are supervisors. The protection lasts 365 days not a calendar year. I will find protection from elsewhere else and customer service in the USA. NO MORE BitDefender for me.

please do not use this system as there is no customer service email or phone

I bought The Bitdefender Antivrus program for my Mac a year ago. Unknowingly they have autorenewal active when you buy the program. I have left the program off since I bought it because it really slowed my computer down. I had no interest in renewal. Now they have charged me $39.00 on my credit card and will not give me a refund. BEWARE buying anything from this company! Their business practices are SLIMY!!!!!!

I recently upgrade my PC. It's mostly a new build with only the graphics card taken from the old build. Before dismantling the old PC I uninstalled bitdefender to free up the license. When I installed my new PC the old license was still in use. This leaves me with no protection when installing and upgrading software. So I called support. A women with a thick Indian accent who called herself "Helen" said she could help me. She took my information, accessed my account, and then said that she opened a ticket with tech support. These tickets are handled in 24 to 48 hours she said! Really? That is support.

Well, it's been 48 hours and NOTHING. I called them back and they told me that they are backlogged and will get to my ticket in the order it was received. I asked for an ETA, she said she couldn't give me one. Great job there guys! I have since just abandoned them for Kaspersky and I'll never look back. Have fun without your outsourcing there bitdefender. They can buy all the reviews they want (Like the whores at PC magazine) but eventually people are going to get to know the real you...