Customer Service Scoreboard
Ordered refurbished soundbar, because of confusing website, accidentally ordered two. Called at 9am the following morning and was unable to cancel the order on the second speaker. Now I have to wait until both speakers get here and then take one to UPS for return, BIG PAIN IN THE ASS!
Bose has some great products but not all is wonderful. For one example their app to control smart speakers and headphones is crap and using it on an iPad is always a terrible experience. The app does not orient itself to the screen when the iPad is horizontal. So unless you lay your head down to the left or right, you have to turn the long end of your iPad vertical.
This may seem like a minor complaint, but when using a keyboard with the iPad it becomes a major irritation.
Further, for over a year I have asked Bose over a hundred times to fix this problem - it would hardly take a rocket scientist to fix this - but never have I ever heard from Bose about this and the problem still persists. For the price that Bose charges for their products, one would expect the company to be responsive to customers, but either they don't have anyone at customer support - just try to find a contact for Bose CS - or they just simply "don't care".
I have two Bose products but because their customer support is so "rotten", I will never buy another Bose product again, "ever"!
I bought my bose ear fone in Japan , assistence in Brasil are almost not existent , the ear plug only works the rigth side ,the left doesnt work , and i found out my neigbour also had this problem with them , i will neve buy it again
Cleiton Brazil
[email protected]
I have a couple Bose products. A Cinemate 2 speaker system and a pair of Sound Link 2 headphones. Bose is all about technology addressing audio reproduction. It's not about the speakers but about adjusting the signal to the speakers. It produces a pleasing audio experience but probably not real accurate. Bose in my opinion sells decent products but yes their customer service is like many companies useless. If you have a problem early, your better off returning product for refund. If your out of warranty I would speak by not being a repeat buyer.
over 3 months waiting for the committed 1 month repair or replacement of a damaged speaker and I'm becoming irate. Super friendly CSR agents who say the right words and then piss-poor follow through from the company. Their computer system lost track of my speaker repair at one point and they had to physically find it on the floor and confirm serial numbers with me. Then the fun with billing being taken and returned over the few months like that will reset the month of wait that has taken now into month four to fail at delivering on. Never again. They've lost my business and lost any recommendation in my workplace of over 3000 people.
They sound great when they work but not worth the premium price when you get Target type service after the sale.
i have more than a half dozen Bose products: Wave Radio, CD Accessory, Sound Dock, two Headphones, and the Sound Link. I've been satisfied with all products except the Sound Link. It is probably a little over a year old. I rarely use it (maybe five times total). It will not hold a charge. It never has done well, but it has gotten progressively worse. I went to the Bose website, and it appears it's out of warranty, and all Bose wants to do is replace it with another unit for $75. All I need is a new battery. But that is not an option. I am sorely disappointed in Bose. They don't live up to their product reputation with good customer service. I'm done buy their products. Period.
Bose has some great products but the worst customer service ever!
After two years the battery in my sound link mini needed to be replaced. I contacted customer service but I got no help. Instead they tried to sell me a new one.
I have ordered a battery from another supplier and I will never buy anything from Bose again, ever.
Absolutely terrible customer service options. The email address provided after order confirmation is undeliverable. Online agents do not let you know if you are in a cue and after 30 min will drop you. The phone agent entered a wrong postal code for my orders and did not send express shipping after assuring me it would be taken care of. I regret purchasing from a company who has this substandard level of aftercare.
I have my Bose Lifestyle 48 for a number of years and prior to that their customer service was top notch.
Today their service has greatly diminished to absolutely horrible.
I moved recently last year & my system no longer would work in the new home.
I called customer service several times to get help and they either hung up on me or I could not understand them.
When I finally gave up they told me my system was basically obsolete and no longer supportive by their company.
Bose was not able to hep me and said exactly that.
Time has moved on and the GEEKE SQUAD got my system working again.
How can a company go from really good to terrible.
Currently their are a substantial amount of companies that offer much more than my Bose system does but for the amount of money I have already got into my initial investment I say no more BOSE.
- Bose doesn't have valid customer service phone number in India.
- Service center had been given on franchise to TVS company. They deploy representatives who are not even having minimum knowledge on the importance of he job sheet and answer customers questions.
- They have SLAs defined on Job Sheet such as, upon diagnose, customer would be informed in 48 hours, however, even after 7 days, when I call they don't have an answer. They cooked up an answer.
- They ordered the spare part for my HOME THEATER without providing the estimated charge and got approval from me. This seems their process which was not communicated any where.
TOTALLY UNACCEPTABLE CUSTOMER SERVICE FOR THE HIGH PRICED PRODUCT. I am now worried about the product I have given to them.
Purchased a QuietComfort 35 wireless headphones from Costco July/2021 and tried to register for warranty only to find that Bose would not honor a warranty for them. Bose claimed that they were manufactured in 2018 and could not be warrantied. The Bose customer rep seemed to have no interest in helping me (perhaps it wasn't even a real person given the responses). The rep closed the chat because "it" didn't get a response from me within an acceptable time period while I was looking for the order details. Given Costco's product volumes and quality customer service that I have received in the past, I'm returning the product to Costco and will be looking at a competing product. I've be a loyal Bose customer for 15 years and have owned 3 other Bose headsets and 5 Bluetooth speaker units in that time. It is sad to watch the product quality and customer service slowly erode over the years while trying to charge premium prices
I have been a loyal Bose customer with numerous Bose products over the years. I have own 5 of the noise cancellation headphones, including over the ears and ear buds. In the past if I was having problems with any headphone, I bring the defective product into the store and they give me the option of getting a replacement on the spot for $100 or $150 depending on the original price of the model. Now it's just terrible. Bose really doesn't want to fix the product but figure out they can make more money by tricking customers to pay. They offer me to pay $191 dollar (plus to take back my headphone) to get a replacement that is just $240 new!! And this what they call a plus, I get one year warranty. Crazy. First time I am considering trying another brand. Bose you are not what you used to be any more. Very sad.
Absolutely the worst customer service I have ever seen, and I'm 61. Tried to return a product, and the website is truly appalling, goes round in circles, 404 page not found, and the WhatsApp support is a joke, 1 reply per day for a week, just asking for more info. I actually wondered if I had got on a scam website by mistake! Never ever buying another bose product!
Bose had me log in with them on WhatsApp. Said there was a live agent. There was a pause after I authenticated myself of 70 minutes, then received a flood of instructions that I had already followed from their support forum. None of it worked. Spent a lot of money on the defective Bose Mini II SoundLink which is over $200 wasted. I will never buy Bose products again!
My ear buds just over two years old have completely failed.
The push buttons all fell apart and then the charging prongs fell into the bud itself on the right ear. It cannot be charged and they do not appear to come apart. I bought these expecting a long life.
I wont be buying this brand again.
Greg Drouillard
I have pics also
We purchased Refurbished Bose 700 noise canceling headphones on the Bose website. It stated that it was a special sale so we got a good deal and purchased two pair. Today we received an email stating that Bose cancelled our order because their website gave us too good of a deal. I made two separate phone calls and 5 hours later to Bose and their response was too bad we can cancel the order. We have purchased 2 surround sound systems, ear buds and family members have purchased another 2 surround sound systems and this is the way we are treated when the error was theirs. I am extremely disappointed with the customer service and will not make another purchase from them
Absolutely horrific service! Bought an expensive product, which turned out to be faulty. Replacement should have been delivered last week by UPS, I have been waiting for delivery for two days, every day saying "out for delivery", but still now show. Now UPS is saying that Bose provided incorrect address for me, and I cannot update it with them; only Bose customer service can. Unfortunately, getting hold of Bose customer service is impossible: I have been on hold for hours, with horrible hissing music playing non-stop and a voice saying repeatedly that my call is extremely important, but nobody is picking up the phone. There are no alternative contact options listed - option to contact WhatsApp support is listed on the website, but clicking on it results in error. So I am left now without any support whatsoever! Absolutely disgusting, I paid a lot of money - either give me my product, or give me my money back. Really really disgusted with them. The only option is to complain on the websites, as there is no other way to reach out to bose employees. Avoid at all cost!
Bose support repair couldn't fixed my soundtouch 30-III..its says (LoL) insect damage internal components..Due to the inability to repair, we'd like to replace your speaker with a brand new SoundTouch 30 III with 30% off the original retail price as a courtesy...say what??? Uh u want to sell me another problematic unit..NO WAY JOSE.
Bose: Your products are great but your support sucks. I have a question and I try to email and you provide phone numbers? Why? It's 2019 get an email complaint line. Not hard. I am a product manager and if I had your customer support I would have to quit. You suck and try harder or actually try.
On the 30th of November 2018 my sister placed an order for a pair of Bose QC35ii headphones for over £280 as a Christmas present. The product had not arrived by the 5th of December so she called Bose who told her to contact DPD. DPD said the parcel had been lost/stolen so they gave a lost order reference number to pass on to Bose. On the 6th of December she contacted Bose via whatsapp, who said they would contact the courier and reply within 24-48h. She messaged Bose on the 11th of December and the employee that she was connected with didn't reply to any messages. She then messaged again on the 12th and received no reply, and again on the 13th where she was told the office team had not yet responded, and that she would be notified of an update ASAP. Between then and Christmas she contacted Bose countless time over the phone who assured her the order was on "high priority" and would be resolved before Christmas. On the 23rd of December she purchased another pair of the headphones from a retailer to the collective sum of over £560. The headphones were for me so when I was told of the trouble she had I said I would take over chasing up the issue. I emailed Bose over Christmas and received no reply by January the 2nd where I sent them a message over whatsapp, and was told that Bose would contact their order and logistics team, and that I would receive a response in 24h. At this point I made it explicitly clear that my sister wanted a refund, as she had to make alternative purchase arrangements prior to Christmas, and was told that this information had been passed on. With no response 48h later I sent a follow up message that was replied to a day later to say that Bose had received no update, and again that they would contact me ASAP. On the 10th of January she received an email, which said the product had been sent out and would be delivered on the 11th of January. The product arrived on the 12th of January despite the fact that I clearly said that my sister wanted a refund. On the 12th of January I called Bose who said they would send a free returns label and that I would have to take the parcel to a UPS drop off myself. They also said that after they received the parcel that it would take 7-10 days to process a refund, meaning that my sister will have been £280 out of pocket for two months. Bose offered little apology for the issue and zero compensation. I am absolutely appalled at the level of customer service my sister and I have received while dealing with Bose. For an issue on an order placed in November not to have been resolved before Christmas, despite being identified on December 5th, and for a refund to be issued two months later is absolutely unacceptable. I certainly wouldn't recommend buying directly from Bose to anyone.
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