Bowflex Customer Service Complaints - page 2

My wife ordered a TC 200 bow flex 1227 2020 was delivered on 213 2021 this machine lasted until May 24 and tore up have been trying to get this machine fixed sense they first told us it was the rollers the rollers came the man came to put them in from go configure he said it was not the rotors it was the motor call to have him replace the motor did not show up called back the lady told me they were just now building the motor waited two days called back again and the lady told meThere was 640 of them in Columbus Ohio now have the motor supposedly to be put in the machine Monday, August 9 this is the biggest piece of junk I would not recommend Bow flex to anyone poor excuse for customer service also

Do not buy products by this company!!! I have had the worse experience with Nautilus when it comes to products. First the console of my equipment broke so I call for a replacement.. Get this I ordered early January and it is almost end of June and they haven't send me the console replacement. I was so patient waiting and waiting but nothing .. each month they dip into my account and hold the charge for the part I ordered and they never shipped it .. . Every month I called customer service, which by they way are rude and unhelpful ... there was a new excuse about they switching shipping companies or something or the other ....
If you want to save yourself from future frustration and hassle do not buy their product you will regret it ... I am now purchasing from their competitor... Decent product although pricy, terrible customer service, a poor company that probably won't last long treating customer the way they do ....

I hope this helps

Horrible customer service. Spent over 20 hours trying to get a brand new treadmill working as the track kept slipping over a 6 month period. They finally said we will replace it but that will be a 4 month wait. be prepared to have to spend hours and take the machine apart to try and fix it with support.

Treadmill BXT6 is garbage. I do not recommend using BowFlex as a result of their terrible customer service, lack of empathy and lack of options to help their customers. I went and purchased a peloton, thank god that thing is amazing and worth the extra money

I bought a C6 bike in January. After three weeks it broke . They intentionally make it impossible to return. First off , they do not accept return comments through emails . . They do not accept returns unless you get a return authorization number from their customer service which is impossible to get a hold of. Three phone calls 90 minutes later I get the authorization number. Then I find out I have to pay the shipping fee for the broken equipment, $400. Three months after I shopped the bike to them , and they revived it. No sign of my money. Absolute silence from them. I started contacting them on Twitter , they used pandemic as an excuse , they promised me someone will call me in 2-4 days. A week later , still no phone call and no money.

Save yourself the frustration and avoid this company. I purchased a $3000 treadmill that arrived with a bad motor and badly damaged. Its been a month and nothing is fixed. Their customer service is the absolute worst and their idea of fixing it is to pass you off to someone else. I was told by one agent that she works from home and there is nothing she can do. Corporate office basically said I could talk to a voicemail.

I'm frustrated from Bowflex service!
Just don't buy theirs products!
I bought a C6 stationary bike and after 2 months the pedal was broken. I sent request to company for a new pedal on January 26, today March 23, 2021, I'm still waiting for pedal ! 2 months and nothing from them! Don't buy any products from Bowflex!

I wish I would have known about all these complaints before I purchased my exercise bike, that was a out of box failure. I waited over 70 days for replacement parts and now waiting for someone to call to install them, still waiting.
I would never even thought that Bow flex was a substandard company but then again the hints were there, like someone telling me the part was shipped and it wasn't a supervisor will call you, he didn't, a girl on chat line said she didn't have address of the company. I found it for my complaint to the Attorney General, I believe this so called company should be seriously looked at.

I was over the phone about 2 hours in order to speak with a costumer service , I send pictures of the piece that wasn't working , it took 1 month in order to receive the part that was broken , guess what they send me the wrong replacement, the I called again to I was wainting for 1 :10 minutes for them to answer , them they hang out the phone , I try to call again , my phone call went straight to the voicemail

I have been waiting over two months now for my svc kit, m7 engine to come. every week they keep pushing the ship date out. it last ship date was 03/01/21 it is now 03/15/21.
i feel the customer service has no clue when things will ship. i am calling now . on hold for over a hour. they hope you will hang up. some one needs to be held accountable for this. Bowflex just doesn't care . by Rick Novia

SO-73629030 -- My 100334 BFX XTREME 2SE HOME GYM has been delivered and the huge packages have been sitting in my garage since 2/8/2021. Today is 2/16/2021 and I have yet to receive a call from "The Go Configure Assembly Team" to schedule an assembly and installation. I have called the 1.888.888.5424 number multiple times and received multiple assurances that I would have a date the next day. ALL LIES! The next day comes and no call is received. If I call Bowflex/Nautilus at 1.800.605.3369 I am put on hold for sometimes over an hour and then receive promises but no installation scheduling date is forthcoming. When I call the Bowflex Corporate Office at 1.360.859.2900 during "Normal Business Hours", I get told to call back during "Normal Business Hours" and after hearing this message twice, I get disconnected. Gee, after spending $2201.60 for the exercise equipment, mat, and installation, all I have is frustration and a garage full of Bowflex cartons. How sad, disappointing and frustrating!

I waited on line 45 minutes to purchase a protection plan on a $2K treadmill. Once I finally got someone he said he was going to look something up and put me back to the beginning of the line again. Terribly customer service and this is just day one with Bowflex. I feel I may have made a mistake! IF nothing else they do not want my money for a protection plan. Maybe I can return the treadmill.

I bought a c6 exercise bike it's broke after 3 1/2 months it's going too take you 6 months to repair it I would to know is this acceptable to the corporate office it was the last $1000 I had in this world Bowflex have no idea how hurt I am about this situation my phone #is 804-878-8023 if any at your corporate office want to correct this problem the best your customer service is doing is 6 months to address this issue

My name is not important, I am writing this comment about Bowflex because it has been a disappointing experience with this company. This was my first purchase and it will be my last. I would not recommend that anyone purchase anything from Bowflex, for a number of reasons:1. when something goes wrong with the equipment, there is no one to contact about the issue because when you call you are placed on hold until your phone has to be recharged and you haven't spoken to anyone; 2. if by some miracle, you do speak to someone concerning the problem with your equipment and you think the problem has been solved, only to discover the wrong replacement items have been sent; 3.Now you need to return the items, and of course reaching someone is impossible; 4. to return the item you need a RMA # or the item would be thrown away when they receive it, and you wouldn't get a refund; 5 how do you get this RMA number if you can't reach anyone on the phone. You are stuck with the faulty equipment thinking you may as well throw it away yourself. To this day, three weeks after receiving the wrong weights and staying on the corporate line for over an hour and speaking to no one, I have been trying to return them to get the correct weights. As I stated at the beginning, I would not recommend purchasing anything from Bowflex. I am truly disappointed in what I thought was a dependable company with an upstanding reputation. This not the case!

I Would Not Buy Your Junk Equipment If It Was Free.
I'll Be Sure To Tell My Friends As Well.

Awful customer service, I would recommend calling corporate if you have issues. Machine was not arriving until 4 days before first payment due date. I cancelled order, the machine never made it to my home. However I was charged shipping for a machine that never shipped. After several calls and a final call to Corporate I was helped in a timely manner and refunded for shipping. Will NEVER order from Bow Flex in the future.

I am writing to state I am VERY dissatisfied with the delivery and assembly of my unit

Very happy with the unit and the speed in which it was shipped BUT....

The group that was contracted for the assembly has not been responsive or accommodating
I have contacted them several times and I still have not received a update on a time for assembly for the unit which was delivered last Friday.
I thought the delivery people would set it up- not knowing there is a contracted company
The delivery company left the item in front of my house and I had to carry both heavy units up a flight of stairs
The cost of the assembly was not inexpensive and what I have gotten for this has been extremely disappointing-so far I would not recommend this to anybody

Hi Approximately a week ago, I called and spoke to a Customer Service Rep. I asked to send me a owner's manual for my TC10 model. I was told it would be in the mail. I have received nothing to date. Please respond by email. Also Please put manual into the mail to:

Thank you

One of your customers.

HORRIBLE SERVICE AFTER THE SALE. Purchased a bowflex max trainer and was broke down within 6-7 weeks. They would not send out a tech and tried to diagnose over the phone. Then lied to me, saying a part was on back order. Called again and they said they had the part. Called again and ask about the parts because they only had sent confirmation for one or two them. I was told that they probably were coming from different warehouses. ANOTHER LIE. Sent me 3 parts from the same warehouse and shipped them all separately and on different dates. Called to set appointment for tech to come and was told it could take 10 business days to send one out. Tech shows up today and guess what.........it still doesn't work. Now they tell me these are in such demand that the parts are on back order and estimated 30-45 day wait which is the same waiting period if you purchase one today. REALLY, its been over a month now. I asked them why do I have to wait the same as new purchase. They said that they have no control over orders. So I asked them to intercept one when it came in. Once again, they don't have control over that. Who in their right mind would believe that if they are shipping new orders on daily or weekly basis that someone could not get the part that is needed. ABSOLUTELY UNBELIEVABLE. If I decide to wait this out, then that machine will have been broken down for 2 1/2 months. Asked them why are they putting new orders in front of current customers who have not been able to use their own machines for a month. They said they weren't doing that. Then why will it take me the same length of time to get my part as it does if someone ordered a new machine today. DEAD SILENCE. Appears all that they care about is making a sale. So pathetic.............I will never buy anything from them again

the worst customer service I hAVE EVER SEEN 2 WEEKS MY ORDER STILL Has not shipped(just a vest) and their people like blaine evans in customer service are arrogant and dont care about the customer better off ordering from another site or going to sports authority or dicks and get the product horrible experience

I am a 52 year old woman who has been driving for my area school district for eighteen years. Over the years I have gain over seventy pounds due to inactively I use to enjoy working out but over the years of sitting and driving all day I have become too tired to go to a gym. I am at a place where I need to regain my health. I have high blood pressure ulcers and some form of arthritis. I have been attracted to the treadclimber for some time now. But it is too expensive for a bus driver wages. I am asking if there is a way that it could be more affordable to people who is a public service worker and don't have high wages to keep up with their health. Sometimes I be so sore from sitting in the driver position I just want to walk . Can you please help with a solution to my problem ?

I am dissatisfied with my TC5. The belts have been changed twice. The machine is still doing the same thing. The belts are being shredded to threads. The tech first informed me that there was a problem with tof my floor, which proved incorrect. I had an appointment today to have the belts changed again but because of a scheduling problem, the tech did not make it. He was courteous enough to call. Since he was familiar with the problem , he suggested a solution which include a new part which he needed to discuss with his office. This machine has not been fully beneficial to me since I purchased. My understanding that this is a common problem with this machine. After my warranty expires, I do not want to be stuck with a $1000.00 plus machine that is useless. Can someone assist me in either in replacing this machine or repairing. I purchased this machine from Bowflex in good faith not from Nordic Svc. Please make this purchase valid.
Thank you
Vera Brow

bought a bowflex 3000 machine which arrived quickly. we found we needed more guidlance for the exercises so ordered a DVD Jan.10 over #50.00 still havent received it. Phoned the 1-800 #, left on hold for many minutes without talking to anyone. Wrote an email early this morning and have not received a reply.

All this company cares about is getting you to sign off on payments. Beyond that, they don't give a sh*t about you. Two of the rods on my bowflex broke, and the "life time warranty" they advocate for is a joke. There are so many loop holes, they most likely will never refund you or replace broken parts. Besides that, they make it very difficult to get through to anyone.

Terrible customer service. Left me on hold and never came back...after 24 minutes

1/9/2013

I was on hold and got disconnected This was my second call to customer service!! What is most shocking is that the rep has not called me back after being on the phone for 34.43 minutes !!!!!!!!!!!!!!!!!!!!!!!!!!. I was waiting for an assembly team credit and fed-ex prepaid return stickers for a bow flex TC5 that has been sitting in my house since 2 weeks before Christmas. Are you people intentionally trying to have my 6 weeks run out on a lemon??????????? 2 missed appointments by the first assembly team the second team cant get this machine to work the machine turns out to be a lemon and after two trips out to my house the machine still doesn't work !!!!!! Now I have been disconnected on the phone with none of my credit information UGH I am currently on hold again for the third time BUYER BEWARE!!!!