Buick Customer Service Complaints - page 2

Another Buick Enclave just a few thousand miles out of warranty that needs a whole new transmission. Not good for American car companies. Please take care of customers better so we can buy American.

I have had nothing but problems with my 2008 Buick Enclave since I purchased it used. About a year ago, I had to replace the engine due to a bad timing chain, and now looks like the transmission has to be replace or rebuilt. Can you please help me with getting some assistance to get my wife's car fixed. I only had just over 100,000 miles when I had to replace the engine & now at 112,000 the transmission has given out. Please help us. Thanks.

I recently leased a Buick Enclave 2013 and I am so not happy with my purchase. For the enclave to be classified as a luxury vehicle it should behave as such. Since I have leased this vehicle, which I intended to buy, it has been it and out of the dealership's service department on several occasions for various reasons. The quality of the inside should match the outside of the vehicle. The vehicle should be a much smoother ride with makes me question the external components of the vehicle itself when it was orginally built. They doors on the vehicle I have close so hard it's like a gun shot going off when you close the doors. The service Tech at the dealership said I should just roll down the window and (THAT) should fix the problem. I have him on my camera phone making that statement. Why should I have to roll down my window? Why wasn't this issue addressed and fixed in the quality control phase of production? Did GM/Buick just want to make a car to sale to make a lot of money or did they want to make a car that consumers would enjoy and rave about to their friends and family and then come back to buy that car or a similar car from the same maker year after year?

I hope that someone from Buick calls me to address this issue personally since the staff at the dealership I leased the vehicle have nothing but excuses to make when I need a resolution to these problems.

I have had problems from the day I bought the 2013 Buick LaCrosse from Peterson Buick in Boise, Idaho. The car was scratched and water spotted badly the very first day I looked at it. I was assured that it would not be delivered this way by a top salesman and a salesman that is responsible for selling customers all the extra items. Well, they delivered the car with the water spotting mostly gone but scratched paint, now with a $700+ Zxilon treatment on it. The Service Department attempted to buff the scratches out but couldn't. I then buffed the paint to perfection and delivered it to them to apply the Zxilon treatment for the second time. They scratched the car all over once again with this application. For this they gave me $100 for my materials (which covered the materials the first time), refunded the cost of the Zxilon that the application of which the 2nd time scratched my paint once again and gave me a couple oil changes. While buffing the car out the 2nd time, I noticed they had now scratched the chrome grill and the chrome rear valance, I took the car by Peterson and the Service Managers agreed to replace them although they said they didn't cause the damage. This service is for replacement of those damaged parts. When I picked the car up and washed it the next day (touchless wash) while wiping it down, I noticed scratches on the top of the driver’s rear 1/4 panel now. I took it by Peterson and showed the above people who told me they once again did not cause this damage. I am at my wits end with this dealership and their treatment of the paint on the cars they have, not just mine. I would advise anyone buying a car here to take a good, good look at the paint in the sun before signing anything, unless you want to go through what I have for over three months now. Also take a look at the cars on their showroom floor, most of the ones I have seen have been loaded with scratches. I have asked that a booklet of maintenance coupons be bought back from me so I can severe my relationship with this dealer. I am presently dealing with Buick Customer Service on these problems as Peterson will do no more for me. I sincerely hope this review makes it public and nobody else has to go through this.

Our car, a 2012 Buick Verano, has been in the shop since Dec 4, 2013, they "can't find anything wrong" but they have not replaced the infotainment System. When it really cold outside the Infotainment System refuses to power on, after the car warms up for awhile the unit works, so far all they have done is to "tighten connections".

I bought my 05 Buick Rainier in 08. I had no problems until last year. Ooh yes. I did get one of the bolts in the engine replaced because it was broken (it made a tapping/puffing sound). My list starts and they are; My air suspension is leaking and my compressor is working overtime. My washer fluid is leaking. My fan blower went out.. and now my gas senor is caput so my gas gauge reads empty. I was happy to get a recall letter two weeks ago from Buick on the gas sensor but it was a thousand miles too late. My miles are at 129 and the expiration date is 120. I think as long as the car is still running on highways, Buick should honor all recalls. I found a few places but this single mom is on a budget. I pray Buick finds it in their heart to help me with my gas sensor.. i can figure the rest out.

I have a few issues with the convenience of my 2012 Enclave. you moved the compass and temp from the mirror to the dash not too convenient for the passenger. No handle above pass door. Not too convenient for the passenger. No 8 way power seat for the passenger. We travel a lot and my wife likes conveniences also. Also poor visibility for the driver to the right of the windshield in the mirror area.

My Buick LaCrosse that is only a year old stopped working. On Star told me to take it to the nearest dealer. I did. Upon arrival I was told it was a holiday weekend and no one would be able to get to my car until Tuesday. Which I was totally ok with. Then when I asked for a loner car they said they couldn't do that but referred me to a rental car place. This upset me. I should not have to rent a car. I told the floor manager this. He didn't seem to care told me to come back on Tuesday and maybe they would hook me up. So here I am without a car, my husband, who is military is not home. Looks like I will have to find money to rent a car. Does Buick treat everyone like this? I bought a $35,000 care and they can't loan me a car? Thank God I had a friend that was able to come and get me. Guess I will find out on Tuesday if I get a loaner. Until then I need to find a way for my kids to get to school. Thanks Buick.

Bought a 2009 Buick Enclave. The heated seats both went out and had them replaced. Two months after I bought it a warning came on shutting off the Park Assist, traction control, stabilitrac, then the transmission would not shift and the engine power was reduced. It was taken to Kirkland Buick and they could not find the problem even with over 40 codes from numerous areas in the computer. It happened 6 times in Arizona on vacation and Van Buick GMC in Scottsdale had it two days and couldn't figure the problem. It has happened 6 times since and we got case number 71-1183979582 from a Bailey in customer service. She was hard to get ahold of calling several times after it was taken to our local GMC service at Micheal Chevrolet with tech Jordan. They drove it but could not get it to duplicate over two days but it had 20 codes on 7 differenct systems to prove the problem exists. They called a Bob Basten and Greg Durling with tech assist and have case #71-1186027447. Jordan thinks it is the vehicle communications interface module but Bailey would not authorize further service and declined further assistance.
If the engine shuts power on the highway causing a very dangerous situation along with shutting down the transmission shifting it must be fixed on the drivetrain warranty. I bought American again hoping things had improved with GMC. I can't believe you wont stand behind your auto and make this right. A dangerous problem that will lead to serious litigation if not fixed. Please have a corporate officer call me and tell me why you wont stand behind your product. Brian King

I am very discouraged now with our Buick Enclave because within the last few months we have spent about $300 d/t poor workmanship on the quality of the valves to inflate the tires. The first one that broke off cost me about $160 to repair because the expensive sensor also needed replaced and the other was leaking so needed replaced also. The staff at the repair shop we had the vehicle serviced at said the valves were pretty cheaply made. Is there currently any recall on these valves. We had not only one but TWO break within a short time.

Purchased a 2000 Buick LeSabre in April 2000 and have had nothing but trouble with it since. The whole electronic system is bad, have had to replace the electric windows several times, the a/c compressor had a leak when I bought the car and Buick would do nothing about it, now the motor mounts are bad and need to be replaced, no heater, the gas gauge does not work and the entrire car needs to be completely rebuilt! I can't keep this car any longer, but I cna't afford to buy another car right now. I should hahve gottn a free car from Buick years ago with everything I've had to replace on this car! NEVER WILL HAVE ANOTHER BUICK!!!

Talked to Buick customer service and was a waste of time. Told me to make appt to see Buick service center. I have my 2000 Buick Lesaber service at my local service center becaue the times I have visited Buick, they check the car and give a big bill with no satisfactory. Had all four windows replaced in the last l0 years, transmission replaced, air intake and now having trouble starting car. Get in put foot on break to start,turn on key,get signal lights that usually mean to start and nothing. Have not been able to use my car for 2 weeks because will not start.The Battery checked fine, fuses fine, even the radio/clock light comes on when try to start. Can you give me a information spot to start. Again very dissapointed with customer service 800#.

February 20, 2012

Buick GMC
P. O. Box 33136
Detroit Michigan, 48232

In Re:
VIN: 1G4HD57227U1788857
07/BUICK/LUCERNE/4D

Dear Sir/Madam:

We bought the above referenced car from Marlow Werner , Punta Gorda, FL, together with a Silverado PU Truck which I am still driving. We have driven Buicks since at least 2000. We usually buy every few years. We have probably bought 3 or 4 Buicks and a truck from GM dealers since we started. Actually, a few months back we went to Palm to look into buying a new vehicle.

At the time we bought the above referenced vehicle we made a deal that, we would get free oil changes on the car (not the truck!) as long as we owned the car. The dealership sold out to Palm Chevrolet when GM was consolidating dealerships a few months (years?) back. Both dealers honored the commitment until the last oil change (maybe the one before) but now Palm is saying that the agreement has expired.

What appears to have happened is that Marlow Werner bought the service agreement from GM and paid for it with some of the profit they made on the sale. If Marlow Werner were still around I am sure they would honor their word. Palm is not willing to do it.

It does not seem fair to have GM renege on a deal made by one of its dealers.

Thank you so much for your courtesies in this matter.

Sincerely,


Rafael de Armas, Esq.
RDA:adi

cc. Palm Chevrolet Buick GMC, 1901 Tamiami Trail, Punta Gorda , FL 33950

Contacted Buick Customer Assistance Center. CRS contacted me for info regarding my inquiry about having to replace a radiator in my 2005 Rainier that has less than 19,000 miles on it. Called dealership when I realized radiator was leaking; they couldn't help me. Realizing I couldn't let this problem continue (could damage engine if left unrepaired), I had independent garage replace radiator at less than 1/2 the cost of dealership.
When Buick Customer Assistance contacted me, I thought they were going to help me but they turned my case over to the area specialist who not only didn't offer to help me but was extremely rude. I was very offended and will not purchase another Buick in the future.
Buick needs to concentrate on their customer service if they want to keep their loyal customers.

To Whom It May Concern

I purchased a Buick Enclave September 10, 2011 it is now October 29, 2011. Since that toime I have had to take the car back to the dealership 3 times. The first time it was because of the left break pad, I was told that this was more than likely because of normal wear-and-tear. At the time I took that explanation, prepared to pay. However at the same time there was another woman who came in the dealership who mentioned to those in the service department that she was just there 2 weeks ago. The second visit was because of the water pump, the car was continually on the verge of running hot. At that time my husband took the car in to the dealership and was told that he should not be driving the car like that. The third time was because of the 2nd sunroof glass leaking. Out of the three timesa that I has to take the car in only the water pump was covered. Even if all of these issues where due to wear-and-tear why was it not caught during the GM multi-point vehicle inspection that was proudly advertised the day I bought the Enclave. I can not say whether or not I will ever purchase another Buick because so far this experience has been less than desirable.

Chileta Johnson
Wadsworth, Il

Dear Buick,

I own a 2007 Buick Lucerne. I purchased the vehicle from Sullivan Automotive Group, located in Sullivan Indiana, in 2009. Every since I have owned the car there has been a leak around the drivers door. I have had it in the shop at least 4 times for this existing problem. However, in June 2011 my warranty ran out, but yet, the leak still exist. Today, I was told by the Sullivan Automotive Group that they could not help me with this problem since I no longer was under warranty. I take very good care of my car. And, I like it. However, this is obviously a manufactor's defect. Or, at least, the service department at Sullivan Automotive Group HAS NOT FIGURED IT OUT! I am curious to find out if Buick will help me out with this problem. Sullivan Automotive Group tells me that it has been 1 1/2 years since I have had it in their service department, for this specific problem. That is not true! I know for a fact that I had the car in their service department this year. I even took pictures of the leak. I would like a response to this problem. The car is in excellant condition. However, if I can not get this problem fixed, I will trade it off. But, I will never purchase another Buick.

I own a 2002 Buick Rendevous. This piece of junk car has been nothing but problems since we bought it new. We have put in 2 transmissions, new trasfer case,Evapaporater for AC, and so much more it is ridiculous.The rims leak and so you can'tkeep air in the tires which tires wear out faster. My advice, never buy a GM car. I know I never will again. Buyer beware!!!!!!!What a peice junk!!!

The cusomer service center is only good for taking information. There is 0 problem resolution from them. I have been having computer problems with my 2011 Buick Regal. The car loses all power and shuts down while driving. This is a serious safety issue. The car has been in the shop 3 times for the problem with no resolution. I want them to replace this car with another vehicle but I am getting no where with my request.

I was delighted to receive your Complimentary
Maintenance Card in the mail recently. As you
probably know, i've been a Buick customer for
over 40 years.For the past 30+ years, my Buicks
have been purchased and serviced by Douglas Motors in Summit,NJ which is 2 miles from my home.They recently lost their franchise but continue to service Buick's.
When I realized that the "offer" was only good at authorized dealers, I made an appointment at Norman Gale Buick in Cedar Knolls,NJ which is about 13 miles from my
home.
I was dismayed to learn after arriving at the dealership for service that the "offer" was
not valid for my 2003 Lesabre (something about a wrong VIN number).I told the dealer
I also owned a 1999 Regal. He said it might be for that car.
They provided the service in the same manner
and at a price probably the same as what I
would have expected at Douglas Motors.
Since I'm looking to replace one of the Buick's within the next year, this experience
was not helpful.

Thank You,

Paul Quinlan
86 May Dr
Chatham,NJ 07928

The front seat heater in my 2004 Le Sabre had stopped working and was replaced... and 13 months later it burned a hole in the low back of the leather seat,nickel size.My leather jacket has a dimpled burn where it was in contact.No doubt this prevented injury.Heater had been on about 20 minutes .Dealership replaced unit... at my expense,refused repair for burn in leather of front seat.Referred me to a "gypsy" who roams the parking lot for business of repairing this type of problem.
No apology for the expense and inconvenience.Attitude was one of indifference.

I have a 2010 Enclave CXL AWD and complained last July (one month old) about downshifts that occur when coasting down from 60 on level, no brakes applied. Off gas @ 60 drops to 1400 rpm, at 50 downshifts to 1800, at 40 downshifts to 2000 rpm. There is no way to reduce rpm at 40 mph. This is like driving a 3 speed stick in second all the time at 40. This is assinine since other vehicles do not do this. Buick engineers? made a mistake and need to admit and correct it.
Dealer drove it and says shouldn't and is irritating. Friend transmission rebuilder says shouldn't.I have E-mailed GM 8/10 times with no resolution. District spcialist called once and said he would research and call back. He has not. I have left messages with no returns. I understand the 2011s don't do this and I want mine re-programed!
Am also ready to return to dealer to get fuel sender replaced for the second time.

The customer Service department at GM (Buick) is in deed a joke. They take your information and nothing comes of it. I purchased a new Lucerne CXS and it has isssues with the fuel level indicator which it has been in thew shop at least 8 times.

The car has ride issues and 2 of the wheelhad to be replaced due to vibration issues along with the front hub and wheel kits.

unable to fix water leak problem 4th attempt
unable to get any where with customer service they will not give contact info for any one with any authority told the buck stops with them never buy another GM car