Cablevision Customer Service Complaints - page 2

Your Customer Service really stinks, unprofessional! First of all without any exaggeration, I'm I called at 11:20am with a sYrvice wire issue,it's now 12:41pm and I'm STILL waiting for a customer rep to assist me!
Doesn't anyone know anything about performing their entitled job. As busy as you may get, a WHOLE hour waiting is DEFINITElY NOT ACCEPTABLE.You're wasting my valuable time, how can anyone get repairs/services/anything if you answer your customers. WTH are you guys goofing off there. You should get fired; I'm sure there are plenty of people needing a job that could replace slackers!
You guys could even make the Pope get an angry mood !

Spoke to some very nice customer service people tonight. HOWEVER I stayed up until 2:00 to watch one of my favorite movies. The "emergency broadcast system warning" came on 4 times in the first 1/2 hour of the show. All I could get from them is "it's mandatory". OK one is mandatory not 4. They kept saying yes IT IS mandatory. Couldn't even get them to see how stupid that sounded. Why would customers sign up for a movie channel when it MAY be interrupted 4 times in an hour?

My modem disconnects for no reason, taking down my internet and two phone lines. Sometimes, it reconnects on its own. Sometimes I must reset it by disconnecting and reconnecting both the power and cable. When the modem goes down, the power and downstream lights remain steady while the upstream light flashes. All other lights go out. The modem was a Motorolla SurfBoard model that was several years old. On 03-Dec-2012, I went through the troubleshooting process and was sent over to the Service Dept. I made an appointment for 04-Dec. The tech replaced the first splitter, which has its high output leg going to the modem. Afterward, he said all the modem's readings were nomial. Fifteen minutes after the tech left(at 11:10 AM)the modem disconnected. A different tech came on 05-Dec. He said the modem's readings were way off and replaced the modem with an Arris TM822. Afterward, he said all the modem's readings were nominal. On 06-Dec, the new modem disconnected at 11:15 AM. On 07-Dec, a third tech came out. He said everything was fine and that he would refer the matter to the Field Dept. I asked if I would be conntacted. The tech said no. I asked how I would know if the problem had been found. The tech said the modem would I would know if the modem does not disconnect again. I asked if there was someone I could call. The tech said no. On 10-Dec, the modem diconnected again at 1:40 PM. This time the service rep put me through to Steve in Tech Support. Steve was the first person I have spoken with who seemed to know what he was doing. He said he could see a transmit problem from his end. He set up a fourth appointment for 11-Dec between 8:00 and 11:00 AM with (hopefully) more experienced tech personnel who will be able to address the transmit problem. We ended our call before Steve could receive a confirmation for the 11-Dec call from lead personnel, but he had high confidence. We will see...

CABLEVISION RUINED THANKSGIVING!!!
On 11/19, our cable vision went out; including TV, phone, and internet. The earliest someone could come out would be Wednesday!

On Tuesday evening, the service returned, but I decided not to cancel the appointment (I wanted to see what the problem was). The service was operating when I left for work on Wednesday at 11AM (Cablevision did not show up for the appointment).

When I got home, the service was out again. I called and was told the earliest they could send someone was Friday (8AM to 11AM). I begged and pleaded for something earlier. I had to send a report to my boss, but they said 'nothing else we could do'. Needless to say, my boss was pissed.

So on Thanksgiving, we had no TV, no internet and no phones. On Friday the technician came, opened the box and so the problem; on Wednesday, someone came out and disconnected my service by accident. They were supposed to disconnect my neighbor because he moved to FIOS. It took him 5 minutes to solve the problem.

It gets better; he asked why I didn't ask for an earlier appointment and I told him my story. His response, "That's strange, I was on Thanksgiving and I didn't get any phone call of any problem. I was in the area, I could have solved this."

I called Customer Service and was very annoyed. They apologized, but I requested a little more than an apology and a credit for service lost. After 5 minutes, Monique, a supervisor, told my that my request is impossible, she finally yielded and gave me a $25.00 credit. Remember, Cablevision screwed up by disconnecting the wrong house, then wouldn't fix in on a timely basis forcing me not to have service on Thanksgiving with a house full of family.

To Cablevision, their responsibility was worth $25.00. We now know Cablevision has applied a value of $25.00 for Thanksgiving. I wonder what they think New Year's day is worth? or Christmas.

Hello Fios?

I have been calling them for weeks because since the storm the cable lines are blocking my driveway. Because I have service they don't give a crap. They have sent someone twice but because they are not in a bucket truck they can't fix it. They just give you the run around when you call. I am going to switch to Verizon.

Easily the most incompetent, inept, irresponsible, insensitive, irreverent company I have ever had the displeasure of interfacing with wtih. It is remarkable they can stay in business.

What a joke cablevision is. Nearly impossible to get someone on the phone. The storm was over 2 weeks ago and still no service. I was lucky enough to have a technician to my house to reconnect my cable to the main line & was told by him there was no service in the main line. Prior to his visit I was told in the phone that there was service. Clearly somebody is wrong

No cable for 16 days and counting. Get a different answer every time I call -- if you can get through. Took 9 days for them to even open a ticket. Utilities got power back in a week. At current rates, Cablevision will be over a month. Other cable companies restoring post-Sandy much faster. This is the worst customer experience I have had from any company. Unacceptable and they should have their franchise revoked and replaced by a responsible company.

LIPA service running just fine; but Cablevision out since approx. 4AM this morning; none of their phone numbers answering, recordings of "...busy due to high volume, leave call-back number, additional charge may be made..." - BUT I DON'T HAVE A CALL BACK NUMBER!!!MY TELEPHONE IS THROUGH CABLEVISION!!!

Called Optimum every day since Wed 7th that power was restored but no cable, internet or phone. I have called every day since the 7th only to reach customer service after 15 minutes of holding to be told No ETA for our area. This company is so sad. I told them that two older gentlemen across the street have part of a pole with the cable lines across their driveway. These two older men don't have cell phones and if they require emergency care they will have to figure it out since no one has been here yet. If my neighbors get Verizon Fios back I will switch once Vrizon fixes the cable lines. Optimum is horrible and should be ashamed.

its been weeks since the sandy .. and still half or more of my channels dont work.. either theres no sound or no picture.. storms over whats the problem??? yonkers

No cable/internet/phone over 3 days. Customer service is unreachable (busy tone), chat room waiting list is over 200, no reply to email. I hope this company go out of business soon.

Cable went out again! Trying to get through to customer service is ridiculous!! CABLEVISION NEEDS TO GET THEIR STUFF TOGETHER!

Horrible customer service. No cable for our whole block. Neighbor with Verizon Fios got service back last week. Cablevision should be embarrassed. You can't even get thru to customer service.

My entire street is still out. We have all caled numerous times to alert cablevision that the cables are hanging in the road obstructing school bus traffic. The inane customer service people keep sending service people to individual houses and quickly see that the problem is not in the home itself. Even when showing the moron technician that the lines are down cablevision cant seem to understand that the lines are down and send someone to repair the line. To add the the stupidity the moron at customer service actually asked for our telephone number - forgetting that we actually use their phone connection we is down. one would think that they at least could think this far. They just keep scheduling more service technicians to waste their time coming out to not be able to do anything. It is absolutely clear that this company is inept and has zero ability to communicate with itself or anyone else. Im using a mifi to provide internet to all my computers . My only hope is that this technology develops and beomes efective enough to wipe this incapable company off the map. Can't wait for the day.!!!

called cablevision as soon as we got power. Two days later called again and was given appointment for next day no one showed. called and was told tech said we had no power. I guess they think a street light out is no power or oh they lied. I am told I have an appointment and no show for 4 days now. Been out for 12. When asked to speak to supervisor put on hold and what do you no was hung up on. I have no problem being without tv not a priority but the way cablevision is handling this is horrible. I asked if I am just on a list and when they get here they get here, but no you have an appointment scheduled. Just tell customers sorry we will get to you when we can. verizon gave me appointment for phone and internet and came next day, they were great. Brookhaven should wake up and let fios tv in out area. Not having freedom of choice is unfair.

UNABLE TO ASCERTAIN IF HAVE CABLE SERVICE AT MY BUSINESS...NO ANSWERS/COMMUNICATION OR ONLINE TOOL TO ENTER ZIP CODE EVEN TO FIND OUT ABOUT PARTICULAR AREAS. POOR COMMUNICATION! COULD HOOK UP GENERATOR FOR ELECTRIC IF KNEW WHEN DOING SO WOULD ENABLE A RESTORED CABLEVISION SERVICE SO THAT WOULD BE ABLE TO AT LEAST ACCESS INTERNET AND PHONES TO RUN MY BUSINESS WHICH IS MY LIVLIEHOOD AND THE LIVLIEHOOD OF MY EMPLOYEES....ON A BROADER SCALE....DEVASTATING TO L.I. ECONOMY!!

We have had power service but not cable internet or phone from the beginning of this storm . Cannot reach anyone to discuss when it will be repaired. Horrible service...I will be switching to Verizon.

Lost power 10/30 for a few minutes; lost Cablevision still out; no longer acceptable; I missed all of the election coverage; unacceptable.

Now I am a FIOS customer so is my neighbor who had the same problem. Another neighbor had both electricity and FIOS working.

Cablevision will lose big time in this storm.

our power was restored after 6 days of outage. phone and internet out. 3 of 5 tvs were operable. phoned cablevision to avise of service status. They came to my home while i was a work and disconnected the working 3 tvs. now no services of any kind. if not repaired for election night tonight i will discontinue and switch to FIOS.

I have the same issue as many other cablevision customers. We have had power restored to our office in an industrial park since Tuesday, but NO cable service! Their employees cannot give any repair estimates, and quick frankly, we don't see any Cablevision vehicles or personnel in the industrial park! It gives the impression they are not working on a resolution, do NOT put commercial customers a priority, and are incompetent. Very poor service; we will look into an alternative after normal work resumes.

I haven't had Cablevision service since Tuesday even though I have power. I get a different answer each time I call. No one can give an ETA on service restoration even though some of my neighbors have service. Cablevision is consistent in their disappointing customer service. As soon as this is all over, I'm switching to FIOS. Also, I think it is shameful that their parent company chooses to require a customer sign in to access the News12 website during the aftermath of Hurricane Sandy. They profess to service the people of Long Island. Where is their social responsibility now???

cablevision has been out since monday all the neighbors who have fios got it back asap..what is the problem we have called many times only to be told that they are working on it...plan to have a whole lot of customers cancelling real soon.. this is not the first time every time power goes out we loose cable..what are we paying for!!!!!

Have to reboot 2 cable boxes about once/week. Cablevision, after long, long hold times first blames me, then tells me how to reboot.

New Samsung DVRs are really bad! Am I the only one downgraded at optimun? I moved to a new house and the Optimum installer REFUSED to install back the same Scientific Atlanta boxes we had.
Now, with the new installed Samsung boxes you are not able to rewind live tv. You are to press record for every channel you switch on to in case you need to rewind. Not just that but all commands to stop, play, etc.. take 1-2 seconds to be acknowledged by these Samsung boxes! So keep adding time and annoyance...
So the installer says Cablevision is working on a fix for that. Months later... no fix. I called a couple of times to ask when we expect this fix and twice I've been told that there is no fix because "there is no problem". WTF? Am I the only one with this problem???