Callaway Customer Service

I used to think Callaway had excellent customer service. Not anymore.
Extremely slow response time. Extremely slow shipping for "in stock" items. Extremely slow at issuing credit for returned items. Need I go on. Once I (hopefully) receive the items I'm waiting on. I'm done with Callaway.

I have been trading-in clubs for years with Callaway preowned but they seem to have problems now. I traded a driver in over 45 days ago and they never gave me credit. I contacted them by email and he told me my driver was dented and the trade-in manager will call me. My driver was like brand new when I sent it with no scratches or dents. I responded by email " I am sorry but there was no dent in my driver when I shipped it. I have spent a lot of money over the years with Callaway and have traded in quite a few clubs and have " never" been accused of sending in a dented club. Look at my trade in history. "I know the rules on club trade". My honesty now has come into question which I don't appreciate. To take 45 days to evaluate a trade and then call my trade in a damaged club is extremely upsetting to me. I am a 8 handicap and have traded in many clubs over the years with Callaway and have "never" been accused of sending in a dented club". They never responded back to this email and the trade-in manager NEVER called. STAY AWAY FROM TRADING WITH THEM FOR NOW. They seem to be having problems other than their claims of high trade volume.

bought a callaway polo shirt. washed one time and logo peeled off.

My Callaway shoes feel apart after 6 usages. Callaway customer service was horrible to work with as initially they seemed to want to get this resolved and did everything to make sure that it was impossible to resolve this with countless requests for information I all read provided. Wish I could post the picture.

Rogue crown weld broken on 3 year old driver.

Not satisfied with only option to replace it with a '22 model at discounted price.

Customer Service at both Callaway preowned and new is horrible to non existent. Nine months ago I purchased three clubs from Callaway preowned 5 days ago my 5 wood shaft broke in the driving range. I called about the warranty and how to ship it back (need a box for the return). I was told it would take 2 weeks to replace the club, I play 2-3 times a week (Fri-Sun). I decided to buy a new club to get it by the weekend. They agreed to refund me for the club once they receive it. Since I need a box I'm waiting for the new club to arrive this week. I immediately orders the club (website said I would get two day shipping for any purchase over $200) . Well it's five days later and I haven't received a club, in fact, my order status moved to Backordered which is infuriated since the exact same club is available at several local stores in the area. I've called and left messages and sent order feedback, zero response. They did charge my credit card for the club 5 days ago. I DO NOT RECOMMEND either Callaway golf website...it's sad, I think I will be moving to another brand going forward and will tell my story to everyone I golf with. A little customer service would go a long way.

Hello, my name is Salvatore Pellegrino. I am the owner of, The Silent Caddy. The Silent Caddy is a light weight golf club carrier, that hold Eight golf clubs and three golf balls. Perfect for par 3, executive course or at the driving range. I had the, The Silent Caddy manufactured in China. I am not doing any more business in China. Can you suggest any options for manufacturing?

Thank you,

concerning broken shaft and reshafting club head , customer service was no help in directing where to go for the service. Callowa does not provide service. I have a FT-5 driver and was told it could not be reshafted properly. That does not sound right to me .for a company such as Calloway to have this kind of response is awful. I will think twice before buy ing CALLOWAY products in the future

This is review 2 for Terry and it only gets worse. I called Callaway on 6/3 and was told the irons had arrived and they would be assembled and be shipped by Monday. But there never was an update on the order number. So I called on Monday 6/6 to find out the shipping status of my irons. The person looked at the ordered # and paused and said wait and the line went dead. She came back about 5 minutes later telling me there was an additional delay and they did not expect to receive the iron heads for at least two more weeks. I was so disappointed and displeased. If they had just told me this when I originally filled out the order form I never would have had this problem. After doing this to me, they should have sent me a set of CR 16's to use until they could get the Combo set to me.
So now I am getting ready to order a set of TM PSI's that a friend just got and loved them.
Additionally a Golfsmith store person ordered a Callaway Combo set at the same time as I ordered my set and they got their set a week ago. So I guess Callaway is prioritizing customers, so I will prioritized all my additional orders to other Companies.
Terry

At this point I wish I had not looked at the Callaway site. When I ordered the the Combo Apex irons on May 9, the site said the order would be here in 7-14 days. A week later I get a note from Callaway telling me the irons are on backorder until 6/3. But immediately charged to the credit card...dugh. After three emails and no replay, on May26, I called and waited 20 minutes to talk to some one. The person I talked to was nice enough. Then I found the heads are expected 6/6 and how much more will that slip. So now the best it can be is 5 weeks from order date and based on track record I have no confidence in Callaway. If they had put on the site these irons were on backorder, I would not have ordered and gotten TM M2. Another interesting fact is that when talking to Callaway, the person was reading all my notes, so they had them but nobody replied. Classy outfit...dugh.

Terrible customer service. I am hard of hearing and have a difficult time on the phone. As a result I try to communicate as much as possible by text or emails. No matter what I put in my emails to Callaway I get the same generic email replay (That is if they reply at all.) that says, "We're sorry you're having problems with your... If you would like to discuss this further please call..."

Why does Callaway customer service not reply to emails

My U pro device was returned 4 months ago to the USA and a replacement promised when the new device was available. I have asked for updates several times without but their technical department does not reply. There are obviously problems but why dont they just refund my money. I had to part with cash before I got the device. So much for the 2 year guarantee.

I bought a new Upro Mx and it doesn't work. Sent in in for warranty service over a month ago and no response and no support. This product needs to be recalled from everything I have experienced and read. Can't imagine Callaway surviving this.

I realized that I had a cracked face on my callaway xhot hybrid. Took it to golf galaxy, they called CALLAWAY and they replaced in with an xr hybrid no questions asked. Awesome that they stand behind their products. One of the reason that only callaway clubs are in my bag.

I've had to work with Callaway a couple of time for some of the members at my club. They are super easy to work with and quick with shipping out replacement clubs! Great company, and better customer service.

The primary reason I am a 100% Callaway customer is because of their customer service. Over the years if I encountered an equipment problem the CS team have been courteous, polite, responsive, and consistent. Hats off to Callaway...CG4L