Chevrolet Positive Customer Service Ratings - page 2

User Reviews, Ratings and Comments

Chevrolet customer service is ranked #481 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 32.63 out of a possible 200 based upon 566 ratings. This score rates Chevrolet customer service and customer support as Disappointing.

NEGATIVE Comments

533 Negative Comments out of 566 Total Comments is 94.17%.

POSITIVE Comments

33 Positive Comments out of 566 Total Comments is 5.83%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating

  • Chevrolet

    Customer Service Scoreboard

    • 32.63 Overall Rating
      (out of 200 possible)
    • 533 negative comments (94.17%)
    • 33 positive comments (5.83%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.7 Issue Resolution
    • 3.1 Reachability
    • 2.2 Cancellation
    • 3.6 Friendliness
    • 2.8 Product Knowledge

Add your review! Return to the main Chevrolet customer service scoreboard page

Posted by Mike Denton


My name is Mike Denton and it was my extreme pleasure from buying my new Colorado from Mr. Jay Vaswani and your Fairfield Ca. dealership. I can't remember the ladie's name who helped us with all the financial papers but she was absolutely pleasent to deal with as well. I would recommend your Fairfield Chevy dealership to anyone. Very, Very impressive.

Regards
Mike Denton

Posted by Anonymous


In Madison, WI we received cards this week giving us a year of free oil changes with a Chevrolet dealership in our area. This was necessitated by your closing of Thorstad Chevrolet which has been our dealership of choice for decades. There is no other dealership that is reasonably convenient for those of us living and working in the core of the city. Their integrity and customer care have been unequaled in this city. Yet, with no consideration for any of us, you closed them down as a Chevrolet dealer. This total lack of regard for your owners necessitates our decision to end our loyalty to GM products. No free oil change can compensate for your total lack of regard for our needs.

Posted by JEVAN


GOOD SERVICE

Posted by pra


Well here I have to come back and give an apology because Jupiter Chev. did take care of the loaner car and they are repairing my truck.I've been doing buisness with Jupiter chev since 2001 and had not had any trouble and I guess I just jumped the gun. Well at least I'm man enough to admit I was wrong. Now if they try to charge me for repairs we'll lock horns !!!!

Posted by alex papaian


i have a chevy silverado 2500 hd diesel at 100840 miles the engine blew up head gasgets two cylinders no comp.warranty expired at 100.000 so i thought i was out of luck i was wrong they are replacing my engine under warranty thank u g/m for being there for me when i needed ur help i will always be a chevy owner and will buy another silverado when time permits general motors you are the best thank you. alex papaian

Posted by Anonymous


I purchased a 1991 Chevy Lumina back in 1996. It had 70,000 miles on it when I bought it. I am the second owner. This car has given me such wonderful service over the last 14 yrs. It still has the original motor and transmission and radiator. the only thing I have replaced is a fuel pump, just recently,and normal maintainance. This car has been a one of a kind. I have always felt very safe in this car. It still doesnt use a drop of oil in between oil changes and will give you everything it says on the speedometer, lickity split, and have gas pedal left over.I have 262,560 miles on this car. the only thing it needs right now is a new paint job. Thank You GM for a such a good product.

Posted by Anonymous


I had a service experience this week at my locsl dealership,(Jeff Gordon), I had a minor emergency that would not directly create profit for the dealership, but would cause some time and trouble. I was handled professionally, expediantly, and like I were the only customer that mattered. Sales,Service,and parts were involved and should be recognized for a job very well done at a time when everyone was ready to go home for the day. I would like to thank John Tilghman, Russ Miller,and Wayne Woody for their help. This kind of service is what makes me drive chevys. Thanks again

Posted by Maxx


Glad I found this number here. GM websites are sales oriented only. I still had to go through a few automated responses but at least I got my question answered. Service center seems to be in India.

Awards

We are proud to recognize the companies providing the best customer service each year within their industry.

Company Replies

Authorized representatives of Chevrolet can sign up to reply to any of the comments found on this page.

Sign Up | Sign In

Contact Information
Customer Service
800-222-1020

Chevrolet customer service phone number including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.
Corporate Office

Locate the Chevrolet corporate office headquarters phone number, address and more at CorporateOfficeOwl.com.

Get Help Online

Get immediate support for your Chevrolet questions from HelpOwl.com.

Reviews & Ratings

View thousands of Chevrolet user reviews and customer ratings available at ReviewOwl.com.

Chevrolet Manuals
Company News
Chevrolet Updates the 2019 Malibu with CVT
Carlisle Chevrolet Buick GMC Cadillac has been selling quality cars to the Ennis, Midlothian, and Waxahachie area since 1926 and their commitment to quality and customer service is more than just a business approach, it's the family way. Stop by the ...
Mid-Engined Chevrolet Corvette Could Be Called 'Zora'
Chevrolet's not-so-secret mid-engined version of the popular Corvette supercar could most likely take on the name 'Zora'. While the name might look casual to most, it is actually a very very important name in Chevy's history. Zora Arkus-Duntov was the ...
2018 Chevrolet Impala V-6
That was near the end of the “See the U.S.A. in Your Chevrolet” era, and to understate automotive evolution, there have been a few changes over the ensuing half-century. Just a few. Nevertheless, for those old enough to remember, the 2018 Impala can be ...