Search for a Company by Name

Creative Labs

Customer Service Ratings and Comments

Creative Labs is ranked #124 out of the 301 companies that have a CustomerServiceScoreboard.com rating with an overall score of 41.84 out of a possible 200. This score rates Creative Labs customer service and customer support as Disappointing.

NEGATIVE Comments

38 Negative Comments out of 44 Total Comments is 86.36%.

POSITIVE Comments

6 Positive Comments out of 44 Total Comments is 13.64%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating
  • Submit your comment >>
  • sent 2.1 speaker system in for repair, its been 2months, they still are working on it. called customer service 5x, at first they said i didnt send in the receipt for purchase verification when I did because I purchased 2 other cl products in the past. 1 month goes by the say they are shipping, 2 weeks later they say the sent it. I call in again they say the still are working on it. Their products are affordable with acceptable quality, but I recommend you always get a warranty. Their customer service sucks. I try to buy their products through other companies for better customer service and accuracy.

    user1 8/25/10 9:04AM

  • Their customer service is non-existent!!! I have emailed them 2 times with no reply and now I just want to return my faulty player and get my money back. The problem is I DON"T KNOW HOW!!!! They suck. I'm never buying anything from them again. They make it SO easy to buy their products, but IMPOSSIBLE to return them or even get assistance on how to use them. I will never recommend their products to anyone ever again.

    cskye06 8/24/10 12:46PM

  • Poor quality products and the WORST customer service EVER!!!

    I challenge you to find a phone number for Creative Labs Customer Service.....it doesn't exist. The one listed on this site is pre-recoreded and hangs up on you.

    My Gigaworks T40's failed after only 6 months of easy use. I tried to fill out an RMA on Creative's web site but you need a serial number....which I can't find on the product, hince the effort to try contacting them by phone.....no joy!

    I will never purchase another product made by this company and will discourage all those I know and have contact with to do the same.

    Shame on you Creative. Your CUSTOMERS deserve better than this!!!

    Anonymous 8/18/10 3:31PM

  • I purchased a Vado pocket video cam. I received a repackaged camera with no USB extension cable and no silicone skin. It is impossible to even charge the camera to use (let alone download the videos) without the USB cable - therefore the unit is useless. I contacted Creative four times and they refused to send the missing component. Avoid this company at all cost!

    TrentSherwood 7/28/10 4:50AM

  • bought the SB Extreme Music. didnt work.called 405 number extremely poor audio and terrible english. kept sending me to my email for instructions and if it didnt work call again.after 3 or 4 tries I quit and sent the unit back top dealer. Never again Creative

    Anonymous 7/20/10 7:06AM

  • no help at all..extremely poor english by techs. audio breaks up. terrible creative labs a bad word. sent my SB extreme music back to dealer

    Anonymous 7/20/10 6:55AM

  • I WILL NEVER BUY ANOTHER CREATIVE LABS PRODUCT AGAIN, THOUGH I HAVE BOUGHT MANY OF THEIR PRODUCTS IN THE PAST.

    I HAVE JUST INSTALLED ONE OF THEIR SOUND CARDS.

    I GET ABSOLUTELY NO SOUND!

    I HAVE GONE THROUGH THEIR TROUBLESHOOTING REGIMAN. I HAVE GONE THRU WINDOWS TROUBLESHOOTING PROCEDURE.

    EVERYTHING CHECKS OUT -- BUT I GET NO SOUND!

    I THEN DOWNLOADED AND INSTALLED THE LATEST CREATIVE SOFTWARE. I STILL NO SOUND!

    I AM AN ADVANCED USER BUT I AM BAFFLED AFTER 12 HOURS DEALING WITH THIS PROBLEM.

    CREATIVE LABS OFFERS LITTLE HELP. THEY MAKE IT EXTREMELY DIFFICULT TO GET IN TOUCH WITH THEM. CAN'T GET THEM ON THE PHONE - VOICE MAIL REFERS YOU TO THE INTERNET.

    ON THE INTERNET THEY EVEN MAKE IT HARD, AND TRY TO DISCOURAGE YOU, TO SEND THEM AN EMAIL. I FINALLY DID SEND AN EMAIL. WONDER IF I'LL EVER GET A RESPONSE?

    I DON'T OFTEN REQUIRE HELP FROM A COMPANY, OTHER THAN SPECS AND DOWNLOADS FROM THEIR WEBSITES. BUT FROM NOW ON I'LL ONLY BUY PRODUCTS FROM COMPANIES WHICH PROVIDE PHONE SUPPORT!!!

    Anonymous 6/27/10 3:44PM

  • Don't believe "anonymous" about "he got through". Creative Labs does not want to be bothered with customer tech support. That is why I am going to return my Vado.
    It is not possible to "create a movie" to burn to DVD w/their product.
    For another $19.95 to them you can buy more of their software to create a movie for your computer viewing.

    efstone@aol.com 6/20/10 5:22PM

  • DON'T ORDER THESE "VADO POCKET VIDEO CAMS"!!
    WHEN I RECENTLY ORDERED "3" OF THESE FOR MY
    3 GRANDKIDS....WHEN I RECEIVED THE....ON THE
    "TOP-LID-OF THE BOX--LOCATED INSIDE THE BOX--"AFTER" THE BOX IS OPENED---IT IS PRINTED
    "W A R N I N G".......THIS PRODUCT HAS CHEMICALS THAT CAUSES "C A N C E R"!!!
    WASH HANDS AFTER HANDLING!!!
    OOOOH MY GOD!!! HOW CAN THEY SELL A
    PRODUCT THAT CAUSES "C A N C E R"!!!
    PLUS...KIDS "DON'T" WASH HANDS THAT OFTEN EITHER!!!
    THIS PRODUCT SHOULD "NEVER" BE SOLD ON THE MARKET...ESPECIALLY TO KIDS!!! NO WONDER THEY HAD THE "WARNING" INSIDE THE TOP LID..NOT LOCATED OUTSIDE FOR YOU TO READ!!!
    I HAVE CONTACTED "AMAZON"....LETS SEE IF THEY CONTINUE TO LIST THIS COMPANY ON THEIR SITE.!!! CREATIVE CO. SHOULD BE SUED!!!

    IN SHOCK!!! 6/14/10 11:14AM

  • 09 Jun 2010
    Creative's website appears to be down or %$@#%ed up for the last two days.
    When I call either number I get a recording. When I press "1" I go into "run silent, run deep" mode.

    Nothing happens.

    Everytime I try to add or change files on my Zen 32G I have trouble. I'll never buy a Creative product again.

    Anonymous 6/10/10 7:32AM

  • If I ran my company like Creative Zen, I would be out of business in a month. NO customer support AT ALL. The so called customer service must have been created by Satan. It will slowly, but surely drive you insane. DO NOT BUY FROM THIS COMPANY. This must be a college project to see how gullible people are..

    Anonymous 5/22/10 10:29PM

  • I couldn't get through to a live person on either of the technical support numbers (800 or 405) on Monday 17 May 2010 3:30 P.M. CST. Press "1" and the recording is repeated. Creative Labs boasts of "award winning customer support" but I've read of many customers' horrible customer support experiences with this company. I've decided not to buy the Cambridge Soundworks product I was considering.

    Anonymous 5/17/10 1:55PM

  • I have had my Zen for approximately 2 years. Almost immediately I had problems with it playing my music. I use Napster and Napster sometimes wouldn't read the Zen so I couldn't tell what was on it using Napster. Then, the Zen wouldn't let me make playlists and, of course, there was no tech support phone number to call. After my 3rd email, I got an answer that gave me a phone number to call which was, you guessed it, a recording saying my "phone tech support had expired so I should review the Creative website troubleshooting information." My problem is not on there. The Blue light stays on and won't take the Recovery Tool at all. I have tried 17 times to date in the last 3 days. I really like the Zen but I HATE the tech support. I will NEVER buy another Creative product in my lifetime. They totally suck in Customer Service department!!!

    kupkake1 5/4/10 8:56PM

  • I bought an expensive "SoundBlaster" audio card, model "X-Fi PCI Express Titanium Fatality Champion Series", which comes with and external module with additional connectors and controls.
    The product came in a sealed box but without the cable that connects the external module with the card, so, the external module will never work.
    I contacted Creative Labs's support team, and instead of sending me the missing cable, they suggested that I should buy the whole product again.
    I paid a lot of extra money to get the full product with the module and will never be able to use it.
    Of course I will not buy it again!

    Marcelo 4/17/10 4:19AM

  • I use to be a loyal customer; they have since pulled all phone numbers and leave only e-mail as a method of customer support. If you recently purchased the product they will give you "complimentary" support, this consists of a mad Filipino on the phone berating you and treating you like your 2. They're burnt out and angry at the world. I suggest purchasing your products from ANYONE else but Creative!

    Bullfrog 4/13/10 12:51PM

  • They are eager to sell their products, but when a technical problem requires contact, the only option they give is an online support form. I have contacted them 5 times for the same problem. I've only received a single response to the first support form. This contained generic suggestions and it seemed that whoever responded hadn't read my careful detailed description of my problem. I am thoroughly frustrated. The way their Tech support is set up, what is apparent is Creative wants my money but doesn't care about creating customer loyalty. I won't buy from them again.

    14Horis15 4/12/10 9:34PM

  • if you're gonna go with these guys DON'T buy their mp3 players or anything its crap and won't play at all. unless youre a lucky one who has a functioning 8gb zen. wish i did but mines BUSTED and there is NO HELP to be had with these poor excuses of humanity
    they don't even know how to treat their customers properly. why are they still in business?

    pissedoffbitch 3/28/10 10:33AM

  • This company absolutely SUCKS!!!!
    You cannot speak to a person to save your life. Either the # is disconnected, rings off the hook, or is totally automated, directing you back to their site.
    DO NOT BUY ANY OF THEIR PRODUCTS!!!

    ellenblack 3/26/10 7:30AM

  • This number does not work either anymore after connecting and pressing #1. This company simply sucks! I will never buy their garbage again!

    Anonymous 3/17/10 8:28AM

  • Creative is the ultimate evil company on this planet that doesn't give a crap if your product doesn't work despite getting their hands on your money.

    Recently my Zen 8gb mp3 player broke for the THIRD time in less than TWO years. Yep, a failure rate of 100% so far. Instead of trying to actually help me, they kept referring me to their stupid web site and the same procedures to try to fix the problem which they should know I would have done BEFORE contacting them considering how many times I have already had to send it back in. This time the uncaring customer service rep just said it would be better to buy a new one than to have it repaired since it's past its warranty period. Their warranty itself is highway robbery at just one year. Another thing is that it should be minimum 1 year PER replacement considering that their product can't even seem to last more than a few months without starting to freeze/lockup on virtually every startup.

    I hope people on this planet all get to know NEVER to deal with such a garbage company as Creative again

    tatsuky 2/14/10 6:25AM

  • im getting very frusterated.i just have a broken power switch on my zen mozaic and i cant find 1 logical answer for my problem i can ever get help without having to pay for it!!! its a saturday and i cant get help till monday. some costumer service.

    Anonymous 2/6/10 9:21PM

  • I posted an earlier comment, but wanted to add this: To file a complaint against Creative Labs with Better Business Bureau go to www.bbbsilicon.org and search Creative Labs, Inc. with zip code 95035. You have a limited time to fill out a long form, so get your facts lined up and know what you mean to say before you start the process. If you want to sue them, the registered agent for service of process is Russell Nicholas Swerdon at Creative Labs U.S. Headquarters, 1901 McCarthy Blvd. Milpitas, CA 95035.

    Anonymous 10/7/09 2:58PM

  • Terrible product; shady, dishonest company. I purchased a midi-keyboard which failed within 30 days. Contacted the company and got authorization to return it for replacement or repair. AFTER they got it back, they claimed they couldn't repair or replace it, but did agree to refund the money. They just never did! So they have my keyboard and money. Unless, of course, they just sold the defective keyboard to some other sucker.

    Anonymous 10/7/09 1:26PM

  • This is the worst company I have ever had to use in my entire 50+ years on this planet.

    You cannot reach a U.S. service tech unless you have paid upfront for a service contract.

    The online support is overseas and the "techs" English is literally non-existent. They cannot read English nor understand it and their only response to any query is to shoot out a series of links to the Creative manual.

    I literally sent an email with my problem 26 times with no variatiion in content and received 26 completely different and completely useless replies in atrocious mangled English.

    I sent one Zen to the repair facility with a $25.00 service fee and they - literally - sent it back in my original package unopened. They said it was simply too old to look at and refused to return my $25.00.

    Once i find a replacement MP3 that is compatible with Napster, I am going to stomp this Zen into pieces with a hammer.

    I cannot say enough about how dreadful this product and this company is.

    PaxV 10/1/09 9:13AM

  • your phone numbers do not work. Very fuzzy and can not be connected.
    It is impossible to get results.
    I have a keyboard that will not install or work properly. I have tried everything. Please advise, I have uninstalled and reinstalled the disc, I am now using my son's old keyboard as I can not get the other one going. How can you locate someone to talk to, if you can't type anything?

    Anonymous 9/3/09 1:48PM

  • The product was good, tech support was the worst.

    I purchased and registered the 60 gig player/radio but actually didn't use it for some time.

    When I did call for the first time to try and get support for software, etc., I was told that I was too general and had to be more specific.

    The actual tone of the support person was as if he didn't really want to bother explaining the product. After a short while he did open up a little bit and actually suggested a couple of things, but I was not impressed with this service and wouldn't but a creative product again.

    tomsacomplainer 8/20/09 9:33AM

  • While CREATIVE LABS’ customer service was still conveniently offered via telephone, I was told by a manager that my defective MP3 player would be replaced and sent back to me at no charge. As per the agreement, I then packaged the defective player and (at my own expense) sent it back. When I later called to make sure everything was proceeding as per what had been agreed, however, I was shocked to learn that the customer service phone line was no longer available, as dialling 1-800-998-1000 yielded a recording instructing the caller to handle all customer service-related issues by e-mail. At that point, I reluctantly decided to write an e-mail to CREATIVE LABS to receive an update on the defective MP3 player, only to receive the following message disturbing news two or three days later (August 7, 2009), which I at first thought to be some sort of cruel joke or snafu (only it wasn’t!) “…Dear Corey; I show that we did receive your ZEN Refurbished 4GB player back and we did a refund for $52.99 on 08-04-09. Unfortunately, at this time, we are not able to replace this order for you. However, if you still wish to receive the player you can visit our web site and re-order the player at your convenience. You would also be able to update the address information as you wish. Please retain all the previous correspondence when replying to this email. Best Regards , Carey Direct Sales Creative Labs Americas…” Given the fact that I had initially spent well over $100.00 on the item due to shipping and handling charges, and given the fact that I was told I would receive a replacement a few weeks earlier –still during the last week(s) when CREATIVE LABS’ 1-800-998-1000 customer service feature provided actual telephone assistance – the discontinued service and the troubling message seen above came as a complete shock and led me to call CREATIVE LABS’ technical support line (1-405-742-6655) about the message seen above and to determine the reason why there was apparently no longer a working customer service number. After a lengthy hold, I was in the end told that this [customer service] matter could only be solved via e-mail and that no managers could be contacted, as CREATIVE LABS’ customer service had just recently been off shored to Singapore. What CREATIVE did by duping me (saving themselves the shipping costs, plus holding me hostage by requiring me to send in a faulty player at my expense?! – seriously, COME ON!!!) was practically a scam, and if anybody has had a similar unfortunate experience with this company, feel free to send the sordid details to the following e-mail address: c.rutledge@mondotv.it , as I may ultimately pursue legal action, report them to the better business bureau and/or write an expose denouncing this company, to be submitted to any and all news publications interested in these kinds of crooked business practices.

    rutledge 8/8/09 3:42AM

  • I just hapened to read the quick start guide of my Wireless headphones SL3100 and saw the following;
    WARNING: plastics in this product can cause cancer or birth defects Please Wash Hands After Use!!!

    Should I be worried about this?

    Like many others here I tried to contact them but can not get through using the 1-800.
    I will try the other #.
    Cheers,
    Concern consumer (Canada)

    Flash 7/29/09 8:05AM

  • FRUSTRATING TO DEAL WITH THIS COMPANY. THEIR PHONE NUMBER IS NO WHERE ON THE WEBSITE. AFTER MUCH RESEARCH I FOUND IT.
    GETTING SERVICE VIA THE WEBSITE IS A TIME CONSUMING PROCESS - MANY EMAILS LATER SERVICE WAS SET UP. ALL IN ALL NOT A CUSTOMER FRIENDLY COMPANY. CALL 405-742-6655 FOR A LIVE PERSON - YOU MAY HAVE TO WAIT, BUT AT LEAST YOU WILL BE ABLE TO SPEAK TO SOMEONE.

    SPNDHISMONY 7/21/09 11:04AM

  • You all are absolutely right. Their customer service sucks bic time. You can barely understand what they are saying. They are not very knowledgeable and if I had known this before I shelled out $400 I would have stuck with the Gigabeat. The only thing they ever seems to say is reformat and updste your firmware when there is no update for the firmware. I will never recommend these .mp3 players to any of my friends. I can't wait until I buy another one from a more reliable company with understandable and longer customer service hours. These people do not seem to realize most of their have jobs in order to buy their products. Oh yeah their technical support outsourcing works like a charm! I guess you get what you pay (or in their case) don't want to pay for. Never again

    None 7/13/09 3:32PM

  • They have the worst support EVER! i have had it with Creative labs and there bullsh*t. I can't get anything outta them that will help me the slightest bit, and there web site is made for people that don't know anything about comptuers, not for people like me that build computers.

    S.O.B. class 1 4/21/09 4:39PM

  • well at least u people got thru alls I got from both numbers is a busy signal who ever heard of an 800 number being busy??? I wish I read this before I bought my product

    Anonymous 1/19/09 12:25PM

  • the idea of paying for tech support is pathetic. i spend 250 dollars on a product and when it has an issue i have to spend more for a resolution.i hope this company folds.

    ucandoit 12/26/08 12:19PM

  • Support is very poor. Having paid to send the item for repair, I have been waiting over a month for a working item. Multiple e-mails and phone calls (to their Indian call center) provide no help. I'm told they have no replacements in stock, and they can not estimate when a unit will be available. Based on my experience I would not recommend a purchase of any items from Emu or Creative.

    Anonymous 11/19/08 12:28PM

  • If you are looking for good customer service, DO NOT purchase a Creative product. Their products work fine until they break, at that point they will only try to sell you a new set. They will NOT repair/replace.

    Anonymous 10/9/08 10:01AM

  • Telephone support not an option after 60 days... Lame, but what did you *really* expect from this company?? Took them 3 years to release an update to their defective x-fi driver. You don't actually expect to get support for the premium you paid purchasing their product, do you? I suggest the Asus Xonar. Asus support is horrible too, but at least you can get jerked around with Asus phone support, Creative won't even do that.

    Anonymous 9/2/08 12:12PM

  • Broken Creative Zen 16gb. Poor customer support isn't close to enough. Person barely spoke English. Walked me through her script then told me to pay out of pocket to have it returned.

    Anonymous 8/22/08 4:17PM

  • Truly horrible support. You must PAY for phone support after 60 days even if the product is still under the one year warranty.

    Creative is truly a crap company.

    Checksix 7/22/08 7:52AM

  • Submit your comment >>
  • I just called the 405 number and I got through to a person. He did some diagnostics over the phone and determined that my product needed to be replaced indefinitely. They issued me a RMA# and my new speakers are on the way. I am very happy with CREATIVE LAB. and will continue to buy there products until the day I wither away and die.
    I must add, The tech guy had no problem waiting for me, while I put the phone down to take care of a customer.

    benji 7/8/10 5:09PM

  • I got through to tech support using this number. No problem. Very helpful.

    Anonymous 4/27/10 12:41PM

  • I am shocked that this company is still in business. Not only do they manufacture complete crap, but their customer service is not just bad, but nonexistent!

    Buyers beware- stay away from Creative!

    charlietuna 3/26/10 7:35AM

  • I had a problem with connection with my Creative ZEN Mozaic which was easy to resolve. In all reality, it was extremely easy to fix, and i didn't even really need to contact support, but they did jog my memory on troubleshooting ideas, kindly, promptly. very good!

    gda 3/7/10 5:43PM

  • I was able to reach tech support at the 405#. They were very helpful and assited me in getting a repair order completed for my MP3 players/recorders. There is hope for the future of Creative tech support. Thanks

    Brando99 2/25/10 3:11PM

  • the customer service number (800-) referred me to tech support - even told me how to get through all the menus quickly in order to speak to someone. very nice.

    Tech support would not send me a replacement part for one of my speakers. She said it would cost as much to send the speakers in under warranty and have them replaced as it would to buy another set, since my speaker stick broke through no fault of theirs. Fair enough.

    I don't understand why they cannot just sell a part, or sell on tweeter stick out of a set. They probably have a good collection of these in the refurb/refund department. Seems like a waste to send all those parts to the trash bin when you could sell them to people like me.

    no1uno 10/16/08 7:47AM



  Contact Information  
Customer Service
800-998-1000
Technical Support
405-742-6622
Complete Creative Labs customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.

Complete Creative Labs customer service phone numbers and contact information at ContactHelp.com
  Get Help Online  
Get immediate support for your Creative Labs questions from HelpOwl.com.

Receive immediate support for Creative Labs at HelpOwl.com
  Boycott Company  
View all boycotts of Creative Labs and join a boycott today!. You can also organize your own Creative Labs boycott with many tools for promoting and managing the boycott.

Boycott Creative Labs today at BoycottOwl.com
  Company News  
Small retailers get creative to draw shoppers amid slump
Fine women's boutique Coco on Harding Pike in Nashville said it has tried to provide more customer service this year. Business is down about 10 percent ...
Adobe Creative Suite 4 Master Collection
THE BAD: These costly, heavy-duty applications take long to install, are hard to learn and hog resources; personal tech support can exceed the price of some ...
In These Tough Times, Restaurateurs Get Creative About Bringing In ...
Jim Rabe, owner of Smokin' Jim's House of Bar-BQ, says he is improving customer service to entice return customers. The brisket sandwich and shredded pork ...