Creative Labs Customer Service Complaints - page 2

If anyone needs technical support from creative labs, I will save you a heap of time. All you need do is read the below statements. This is all you will get if you are "lucky" enough to speak to a human.

1. Thank you for being on hold.
2. What problem are you facing?
3. Please may I put you on hold for only 2 minutes while I check my resources?
4. Thank you for your patience while being on hold.
5. Go back to step 3 at least 4 or 5 times.

After a substantial amount of time wasted talking to your technical person, you will be given a tollfree 800 number so you can reach the TOP tier of customer support. When you call them they WILL identify your problem and promise to fix it and even give a demonstration of how they fixed it!! THEN!!! They advise you that there is a one time $169.00 charge for their free service!!!!!!!!!!!!! GIVE ME A BREAK. I could not hang up the phone quick enough.

For me it is very difficult to accept that there is a company out there that is intelligent enough to produce a quality product, but DUMB enough not to realize that reasonaable customer support is NOT an option! It is a basic requirement. And to be deceptive with the $169. dollar charge was beyone belief. The beginning of the end for creative??? You betcha!

no technical support phone number listed anywhere on the Creative website (I actually found it here)
apparently their hours are 9pm - 1am Eastern time - I can only imagine the type of call center handling calls late night in the United States....

Creative Labs has reduced their phone support hours of operation to 20 hours a week. If you call 'Customer Support Services' 405-742-6622 (I got this number off documentation that used to come in the package with your product purchase). The hours of operation claim to be
Sunday - Thursday 8:00 PM - 12:00 AM. central standard time (also know as TV PRIME TIME and the least likely time Americans will actually call). Maybe they should add a laugh track from as sitcom as the music they play while you are on hold as well!

I am in the middle of a huge problem with this company. You CANNOT get ahold of anyone. If you're lucky, you may get an e-mail that doesn't give you any information. They keep asking for useless information. I give it to them and still nothing is happening. Their web site says someone will get back to me within two days. That is absolutely not true. Please do not buy anything from this company. You will be sorry, I promise you.

Customer service SUCKS! I wanted to purchase a new power cord for my headset because the old one got damaged. I wasted 2 hours trying to purchase a power cord to use my product.

I will never buy another product from Creative Labs and recommend that you don't do business with this company!!! Absolutely terrible!!

None of us can say that their customer service sucks since it is impossible to judge something that doesn't exist!

I placed a warranty repair RMA request back on 12-8-2011 and 2 months later it still shows as "pending approval". Really?

I have no problem with the T40 speakers I have bought, but want to buy a X30 Docking accessory for my I-phone. No dealers selling the speakers hold this accessory and try contacting them by phone - impossible. As per another comment - why bother if you won't provide basic customer service by phone
Creative - your service SUCKS.

Your customer service sucks just like your product I've had time to unhook and repack your junk while sitting on hold listening to the crapiest music.Enjoy selling your your crap to some other sucker.

will never buy a nother product from this company , less than 1 yeay old no support , no e-mail support no support at all' paid 100$ + for card , will not buy any other product from them

The 1-800-998-1000 toll free number Doesn't work.

I can say that I am also a victim of very poor and unacceptable customer service. From a support team I expect a respond within 24 or 48 hours but not days later. Why is that? I am also very negativly surprised that Creative is not refunding shipping costs for faulty items that have to be sent back to them.

I have tried get advice and support for my Creative Labs Zen MX. It is not possible to talk to anyone. Spent an hour on line trying. Worst possible support ... talk to your PC!!!!!!!!! I will never buy another Creative product and would not recommend.

I submitted a service request to Creative for my broken headset. After 2 emails and a month of waiting they finally responded.

They approved my request and gave me an RMA number and an address, that was it. They expected me to do the rest.

I got an estimate at UPS and they told me it would cost $90.00 minimum to send it, cost of shipping and customs. Pretty much the cost of buying a new one.

The last RMA I sent was to Logitech and they covered all the costs and responded almost immediately. That was for a $150 gaming keyboard yet.

I'll never buy Creative again.

I agree with all the comments. I have tried to call after work, and they only work from 9-5 like the rest of us!! You would think they would have better times for people to call after they're off work. They're are plenty of people out here who need jobs that they could employ, so customer service shouldn't be THIS BAD!!! I'll try to call again tomorrow, if not, I'm gonna go to a best buy, or somewhere to see if I can get some help!

i have creative 5.1 speaker, i purchased it 6 months before, there is cracker bursting noise while playing any songs. we have made complaint with local creative authorized service center they are not properly checking, we submitted for service thrice but they returned it with out any service, i have highly dissatisfied with their adamant attitude.
Senthilkumar.V
4,Harvey Rd, Near Mehala Tower,
Tiruppur-641602
+91-99945-55545

ther is zero way to reach them. losers.....i wouldn't buy a sound card or anything from them. i would go so far- if they are attached to a mother board will not buy it. they suck.
shame on them for horrific customer care.

Well, I bought a Creative Zen M300 from amazon. My previous one, the Vplus, still works, but it is only 4Gs and I wanted to add more music, since I have about 10Gs of music, so I bought the 16G one. After a month, around 35 to 40 days, It decided not to work when I plugged it into the computer, via USB. It would turn on to charge, but then turn off. which means, it wouldn't charge, nor was my MP3 player found, so i could not sync songs or do anything.

The Instruction book says it has a 1 year warranty, so i sent it into them. I though it would take a couple of weeks to get it back, but I was wrong.

1st off, After a couple of days, their RMA page went down. I contacted them (mainly spamming every contact us link) and they said the RMA lab is moving, so I waited. I kept pestering them.

Then they said they never got my package, so i have to send them my label number, ect. Then The RMA site comes back up, however, it is different. For the old one, all you needed to do was enter your RMA number + Phone number, this one you have to enter your RMA number + e-mail address, which i never gave them, so (I couldn't login) i spammed their contacts again. and called them this time.

They are in India. I asked if this was the correct place, but the guy couldn't hear me, so he hung up. I called 4 times afterwords with the same results. So calling them doesn't work.

They sent me an E-mail, they said its been shipped out. I thought, well, about time. I check it, because they gave me the tracking number, and its going to the WRONG place. A state away, and it's, its final destination, not to be shipped off again.

So i tried to contact them again, however, EVERY SINGLE CONTACT US IS DOWN! There is only one that works, which deals with, what product is right for me. So i sent them an e-mail through that, however, it takes 2-3 business days for them to respond, plus nobody works on the weekends, which makes no sense. However, My product (from the tracking), will be delivered to the wrong place by Monday, and today is Thursday, so that means, by the time they read my e-mail, they cannot do anything (like change the destination) because it will already be delivered.

If i EVER get my MP3 Player, I'll sell it for what i paid for, or keep it, but the final result is, thats the last time i buy from these guys.

Customer service is very poor. Telephone numbers either don't work or there is a silly recording directing customers to the web.... The website errors out and simple solutions to wireless speaker technology can't be found.... Bravo Creative.... Your technology may be good but if you're unable to provide simple support.. why bother.

Just tried calling this number and got a recorded message on repeat telling me to go to their website.

Their website is terrible.

It's too bad really because I wanted to support this company in the beginning. It turns out that they are pretty much worthless when it comes to standing behind their product.

I've been trying to reach the technical support phone number all day. As soon as I select my product I get the message that says hold for representative it then rings once then goes fast busy. Has anyone else had this problem.

The site does not list how to contact support. Only circle/broken links. Worst product support company. Will not buy from it again.

WOW! There is nothing else to say, but WOW! Finally got through to a live human, and they were from India! I am not prejudiced by any means but it was rather difficult to understand this individual. I informed them their website was down, and that I could not DL the software my new headphones required to work properly. He was aware of the problem but could not tell me an estimated time the site would be back up. After reading all of these comments and finding out that their website has gone down many other time in the past, coupled with their horrible customer support, I think I will return these headphones and procure a new pair from another company.

I have to agree with your comments guys. I bought a Zen Style 300 in May 2011. Am from the UK and the UK website displays the same unhelpful characteristics as the USA. This adds bucketloads of stress for the most basic of enquiries. These guys are devious liars, who tell lies on their website:
1. The website boasts 'comprehensive customer support'
2. But, there is no telephone number anywhere AND
3. The page you use to submit a request for help refuses to 'send' your request. Instead, it always gives a false message about missing data (when, after triple checking, no data is missing at all!)
4. After carefully selecting your product online, the 'software download' buttons lead you right back to... yep... the page where you select your product. IN A CYCLE OF DOOM THAT NEVER ENDS......
This company is not to be trusted. They take you money and then treat you like dirt. I think they are from Singapore. I HATE THEM.

Creative got back in touch about my ziio 7" ,
told me it would cost 238 euro for a simple screen repair ( more than the device is worth )
I am planning on making a youtube video stating the resons why you SHOULD NOT BUY FROM CREATIVE, they have absolutely no consideration for customers and even less intelligence. Save yourself the trouble, DO NOT BUY FROM THEM.

I ordered a VADO pocket video cam from Amazon. When I got it I the latch for removing the battery cover was locked solid. Wouldn't budge. Finally found a way to pry the cover off, installed the battery, charged the unit for 7 hours, disconnected it, wouldn't power on.

Sent a request to the Creative Tech support team, and received this reply:

"With regards to your enquiry, please push battery latch to remove cover of your Vado HD 2nd Gen."

Really?? You mean if I push the latch the cover will come off? Marvelous! Are you kidding me? That's your reply? "Push the latch"?? What a joke. I sent another reply making it absolutely clear there was something wrong with the unit and requesting a warranty replacement. Received no reply.

Bought a replacement and sent the other back. When the replacement arrived it had the exact same frozen latch. Creative Labs makes junk, and their support is the worst. Don't even bother.