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D-Link

Customer Service Ratings and Comments

D-Link is ranked #92 out of the 301 companies that have a CustomerServiceScoreboard.com rating with an overall score of 49.80 out of a possible 200. This score rates D-Link customer service and customer support as Disappointing.

NEGATIVE Comments

35 Negative Comments out of 43 Total Comments is 81.40%.

POSITIVE Comments

8 Positive Comments out of 43 Total Comments is 18.60%.

Issue Resolution

Reachability

Cancellation

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Product Knowledge

Disappointing Overall Customer Service Rating
  • Submit your comment >>
  • Customer service is terrible. 2/10.

    -excessive "phone trees"
    -Several different numbers without automatic transfers between tech support/RMA/etc
    -Requires return shipping to be paid on RMA items (it's the company's fault, why do I pay shipping?)
    -Tech support blames issues on other hardware (before realizing that it's D-Link brand as well


    I'm 16 and the household tech support. We have 3 products from D-Link: a DWA130, DWA140, and a DIR655. I used to be very impressed with the company but now I plan to avoid it. Our next wireless system will probably consist of Apple devices (Airport Extreme/Express).

    Anonymous 8/26/10 10:23AM

  • I am able to connect my PC and a laptop using my dlink wireless router. I purchase a netbook and am unable to connect the netbook to the internet using the router. Customer service insisted that it was my computer and that I call the computer manufacturer. I know it is not my computer as I have been able to connect other places with wifi. He insisted that it was my computer and that he could do nothing to help me. The call was a waste of my time.

    jcole 7/20/10 5:34PM

  • called multiple times...each time someone tried to transfer me to someone else who could help...each time i was transferred i got cut off...now going on two hours on the phone with them...about 40 minutes spent on hold calling back after being cut off...service is horrible...not to mention that their software that is mac utility does not work...

    Anonymous 6/14/10 8:18PM

  • 7 phone calls to tech support to try to get a new dns-323 to work...HUNG UP or DROPPED call 7 times during different transfers.

    Will never purchase another D-LINK product again.

    Outsource to a country with phone lines!!!

    po'd 6/12/10 11:27AM

  • I just spoke to the very unhelpful Dlink support staff. They spent the entire time attempting to convince me that it was a problem with my modem and not their router. The modem was running fine.

    Also, it took me through a lengthy phone tree that was extremely difficult to navigate.

    Anonymous 5/29/10 2:37PM

  • My d-link was working fine with my laptop, but I added a desktop PC. Now, the PC has internet but the laptop doesn't. I was on the phone with d-link customer service and after telling me to do a few things that were unsuccessful, the tech said he needed to get my number to have someone call me back. That was Monday. This is Wednesday. How long should I wait?

    isthatservice? 5/5/10 7:00PM

  • I hate the Dlink support people I called for the scourer spot thing that comes up and they told me to inable then dissable it 4 times I did that then they said click ok again (I said I did that) then they said do it again I know much more then D-link for doing the same thing twice in the tech would in same order almost never works That fixed it I think it was fixed from first time doing that. I then here the girl talking about how this will happen again and I should downgrade the version on the router I should just write this down not do it. Why not fix the problem for ever!

    Anonymous 5/1/10 6:03PM

  • Any Company who sells D-Link products should think twice before telling customers about rebates..Do us all a favior and Boycott D-Link. Buy another brand till D-Link gets the hint about false Advertising.

    PC 4/10/10 5:43PM

  • Your tech support really sucked - could not understand broken english they spoke in technical directions. I was told they finally could not help me and I located the problem myself - an easy solve - security code was not put in properly - I did not see restrictions of code (too small print)- check this installation problem yourself if you give a damn --case # ALR194-8038 and ALR194-8116. You should have people like me in customer support as they were no-minds and I have directed you to a flaw in your training. - Take care of your customers - Chris

    Anonymous 3/30/10 8:53PM

  • I have spent over 3 hours on the phone over 3 days with tech support trying to connect my d-link wireless card for my pc to my dlink router. So far the tech support has been worthless. They are so incompetent that no my laptop won't connect to the router... it was working flawlessly until the tech people had me change some settings. So, three days and three hours of phone time later dlink tech manged to not help me fix my pc's connectivity issues, destroyed the connection I had with my laptop, dropped several calls and didn't call back, put me on hold for a "product specialist" and they never answered.

    I went with dlink because linksys is a joke, at this point in time I would say there isn't much of a difference.

    Anonymous 3/23/10 7:31AM

  • I called there tech support line twice, after the 2nd time they said i was gonna have to pay them just to tell me what my passcode is forget that i have chuncked this router cause its old anyways and upgrading but least now i know i will not ever buy another Dlink. 0-10

    Anonymous 3/18/10 1:17PM

  • All of these reviews that are saying dlink was helpful must have needed help pluging their router in, because that is about the only thing that these morons are trained to help with....I have been trying to even talk to level 3 tech for about a week. They do not answer the phone, they iqnore emails...This is a joke of a company...

    Anonymous 3/12/10 6:55AM

  • At first, they were friendly, but after a while, started to get rude..

    I'm really not in the mood to type about it, as it would take too long. What I will do is go out and buy a NON DLink router tomorrow.

    Anonymous 3/2/10 8:58PM

  • Totally unhelpful. Refused to accept the problem was their's blaming Microsoft, Motherboard, you name it. Changed their story everytime they were contacted. Finally got through to supervisor who was just plain rude. To top it all they have an absolute NO REFUND policy.
    So after 2 weeks of chasing them and following all sorts of lame ideas to fix it now am stuck with a product that does not work and they refuse to take it back.

    Anonymous 1/31/10 10:11PM

  • I can only chime in. The person was extremely rude, and inpatient. When I asked for his name, he hung up on me!

    I will NEVER buy another Dlink product for the rest of my life. I will also spend the rest of my like sharing my experience.

    Frustrated in Seattle 1/5/10 8:04PM

  • I phoned your customer service in Canada because I forgot my password and after a wait of about ten minutes I was connected to a service representative and spent about ten minutes on the phone with a representative who could not communicate with me, he finally terminated the call by hanging up. I found this highly offensive. What can I do to correct this?

    Halbun 12/30/09 10:01AM

  • never EVER buy from this company
    THE MOST unhelpful customer service pricks I have ever attempted to speak to.

    die-d-link 12/26/09 9:34AM

  • D-Link is no help. My D Link is no longer made and they read me a note saying that they can not help me.
    Their supervisor advised me that they do not have technicians on staff. They were in Ontario.
    0 out of 10 in my books. DO NOT CALL THEM!!!!!!!!

    Sheldon 12/26/09 6:35AM

  • There is no way that the positive comments are from actual customers! Read them, they are vague BS! I'm guessing that management had employees post them.

    I have had one out of 8 phones go bad in our office. Not really a big deal, just send me a new one and I'll send the old one back. Under warenty, why should this be at my expense? So I tried to speak with somebody about this. Place #1 gave me the case number, said they could not expedite the RMA and transfered me to a place #2, after about 20 minutes of waiting, they said they couldn't take care of it, transfered me to place #3 (they gave me phone numbers for each). Place #3 said they could not take care of my concerns and tried to send me back to place #2. I explained why this was not an option and asked for a manager. After 6-7 minutes of waiting for a manager, I got 5 seconds before he hung up on me!

    No wonder other countrys think Americans are jerks, they treat us like garbage with their crap products and even worse customer service. By the time you get to speak with sombody (well over an hour in this case) you are already very, very upset.

    I'm done D-Link, last time I will purchase your junk. 7 out of 8 phones were decent, but your customer service will make sure you don't have a return customer.

    D-Link = Total Garbage 12/18/09 3:13PM

  • After much time on the phone given a return number. The order was to be shipped in a cross shipment manner. They did not send the replacement when they were suppose to and now everything is a mess. Told over and over it would be shipped. Still has not shipped. After many attemps and time to find out why, still no answer. Just put on hold and they never return then the call is disconnected. Would never buy from again.

    faye 12/4/09 12:58PM

  • I bought two Dlink DWA-542 network interface cards at Best Buy just a few months ago. One works sort of, but the other was never fully functional. It had intermittent connection to the router and finally quit. I tried to install the newer drivers, but the operation repeatedly terminated. Called tech support twice and was hung up on both times.

    disgusted with them 12/1/09 4:07PM

  • Having trouble with my computer maintaining an internet connection and having a disgustingly slow internet when it is connected, i contacted D-Link tech support to get help to find the problem. I have a DI 604 Router running 3 computers and the other two computers are fine. All 3 computers have Dlink network cards so dlink has seen enough of my money to spare a few minutes to walk me through the diagnosis. Sadly i was told that because my product no longer has warranty she can't help me. I asked her if this was a tech support line or a warranty claims line? she just repeated that I was out of luck. I've dealt with numerous companies for computer support on out of warranty products and they go above and beyond to help me. This company wouldnt even give me the time of day. enjoy my money Dlink, it'll be the last you see of it. I 2nd other posters that recommmended Lynksis and others over this company. Lynksis is one of the aforementioned companies that helped me even though my product was way out of warranty.

    Anon 11/20/09 7:13PM

  • D-Link Customer Service and Support is a waste of time.
    I have spent hours on the phone and computer communicating with their various levels of "expertise", (connecting, disconnecting, changing ip addresses,etc.)I would then be passed on to another expert or just hung up on.
    The next "time waster", was blaming the ISP provider. A call to them quickly established , by elimination, that the D-Link was not working, but D-Link would not believe that, so more disconnecting, reconnecting etc. at each level. At last, after weeks of this, I was given a "case" number to give priority and elevate my case to the "very highest" level of knowledge!! Contacting him was another lengthly process of interrogation, and the same steps of verifying ip addresses etc began again.
    In the meantime, with no resolve from D-Link, my husband just disconnected the faulty router and connected one computer directly to the ISP. At this point, about 6 weeks later, I have internet service on one computer, but not on both.
    So,I now know I need a new router. You can bet your bottom dollar that it will NOT be a D-Link!)

    Why and how could it take 6 weeks to establish such a simple conclusion?

    BECAUSE D-LINK HAS VERY POOR SUPPORT AND NO CUSTOMER SERVICE!





    Anonymous 11/16/09 12:53PM

  • D-link's customer support is almost as bad as their products. Do not buy them, go with Linksys routers. I bought a DIR-615 router and it is terrible. I have spent close to 2 HOURS on the phone (3 different calls) and one email trying to sort out an Entry Level (or BASIC, as it reads on their box) router. Terrible support, long waiting, they told me to call back once because a qualified technician wasn't available at the time... their support says 24/7 and this was on a Sunday Afternoon.

    D-LINK tech support is the worst I have ever dealt with, this is not an exageration. I came on this page just to comment on my experience.

    Anonymous 11/12/09 11:40AM

  • I simply wanted to buy a replacement power supply for my D-Link router noting too technically difficult.

    After 4 phone calls to a premium rate number I'm eventually told to fill in an on-line RMA request.

    4 tries at this and I give up - site does not accept the serial number of the router which is clearly printed on the back of the product.

    Anyway Google to the rescue:
    I found a UK company offering a wide range of D-Link replacement power supplies.

    Link:
    http://www.digidave.co.uk/jshop/

    I hope this helps other D-Link customers of which I won't be ever again.

    D-Link your customer service is appalling.

    iHateD-Link 11/9/09 10:31AM

  • Hello,
    Location - Malaysia
    It is difficult to get them most of the time. They would tell you this is the front desk and they would ask someone to call you back within 24hrs. It is not always the case. One day they called me back at 10:40 p.m.
    Out of 7 calls , I received 3 calls back. Issues were not solved and the technical people did not have good knowledge of the product. They gave me the wrong information.

    There support is supposed to be 24/7 .

    In our company we have been using Dlink exclusively. As the decision maker, I have to find more reliable support.
    Dlink was well-known for its life time warranty which is almost no longer applicable.

    Too bad.

    Lyes 10/24/09 7:01PM

  • Terrible customer service is the only rating I would give D-Link. I am having an issue returning my router for an RMA because D-Link requires proof of purchase. And since I bought this router December of last year, I lost the receipt. I asked nicely to speak to a manager when I called in to see if there was any way to resolve this issue. The representative was very stubborn and rude, not willing to give me the chance to escalate the call to a manager. Eventually, I hung up.

    I am usually a very nice and calm customer when calling support lines. I have dozens of friends who work for call centers and I hear the stories about angry customers day after day. I don’t want to disrupt someone’s day by being difficult. In this case, I felt like I was the harassed representative. Quite an odd experience.

    If a customer wants to talk to a manager, you let them. If I was at a restaurant and wanted to speak to the manager, by God that manager would come a runnin. Should be no different in this case, or any for that matter.

    IRTY 10/20/09 1:49PM

  • Do not buy D-Link products! Dependability and technical support for their product is the poorest that I have ever experienced. Setup for my D-Link router took about eight hours with tech support. I was so frustrated with the hassle that when the router just stopped working that I just unplugged it. Now that I have tried to resolve the problem, I find that it is no longer covered and my charge would be more than the purchase price! Never again!!!!!

    weaseldawg 9/12/09 11:00AM

  • Yes, please do not buy a D-Link product. There is no excuse for the inability to communicate that the "tech service" gives. I've tried for 3 days to get help with setting up my wireless camera and it's like talking to someone that does not have kindergarten level communication. I was yelled at and hung up on several times. They would never answer my questions. I even got AT&T customer service on the line to help (AT&T service is great by the way) and they were not able to get a response from the person on the other line. They just ignored his questions completely.

    attbiz 9/11/09 6:47AM

  • After 6 hrs of frustration trying to get the router to work, last night I contacted DLINK support when the newly purchased wireless router would not recognize our brand new laptop. I have never been made to feel like such an idiot as after talking to one of their tech representatives. Who employs people this poorly versed in Client Service. His was rude, impatient, he spoke poor english, and he never apologized once for his poor behavior. He had to nerve to hang up on me when afer forty-five minutes of being insulted, I asked to speak with his supervisor. Worse, he called me back and acted as if nothing had happened and he acted as if he was doing me a favor calling me back to further waste my time. Tonight, I will take back the router to Staples.

    Not_A_Happy_Customer 8/13/09 9:16AM

  • If you are an owner of a D-link product with hardware/firmware problems that are still unresolved despite all your efforts to have them resolve them or if you have recently upgraded your firmware only to have your router become useless or not perform as advertised. Immediately follow the instructions below and wait for more details on a website that is being developed now to assist you with these problems.

    In the meantime...you need to do the following immediately.

    1). File a complaint with the Better Business Bureau at www.bbb.org (this will get an immediate response from Dlink and replacement of your router - at least for now)

    2). File a complaint with the California Department of Consumer Affairs at http://www.dca.ca.gov/online_services/complaints/consumer_complaint.shtml

    3). File a complaint with YOUR state's consumer affairs.

    4.) File a complaint with the Federal Trade Commission at https://www.ftccomplaintassistant.gov/FTC_Wizard.aspx?Lang=en

    5.) File a complaint with Rippoffreport.com at http://www.ripoffreport.com/login.asp

    You may use the complaint text for each one (that way it saves you loads of time). Also save your paperwork and all emails, conversations, phone records...everything! Do NOT dispose of, sell, trade or otherwise let the hardware go as this may become valuable evidence for authorities.

    Your warranty status does NOT matter. Facts are if the firmware update that D-Link provided caused the damage they are liable to fix and/or repair the damage in a reasonable period of time. Almost 3 months is not reasonable.

    More on the self help website will be announced shortly. In the meantime you need to immediately file the complaints above and SAVE EVERYTHING!

    You can also find additional help at www.ispgeeks.com

    Osirus 7/15/09 7:48PM

  • the dlink customer service number sucks cause all u get is a stupid recording and no matter what number you push you dont get to talk to a real person...dlink really needs to get some people to take the calls of the people that buy there systems and need help to open ports.and i wondered why everyone told me to dont buy a dlink router...

    jarhead 2/13/09 11:48AM

  • D-Link "support" of any kind is a misnomer. Just spent over 90 minutes on the phone (yes, I must be nuts), concerning a failed switch. After being disconnected once, and passed to 3 "supervisors", I got 2 RMA authorizations. Neither one was valid, and I was, again, asked to return to telephone wonderland. We use a lot of D-Link products in our company, and I used to think this was a pretty good outfit. No more. I was a happy camper; now I'm a hostile camper. Caveat emptor.

    Buzz 2/10/09 3:51PM

  • 1. I contacted your 1300 278 788 this morning for assistance in fixing a problem with my lap-top not talking to my D-Dlnk wireless router. I was to receive 2 files this afternoon and nothing has turned up.

    2. I am by no means impressed with your staff's attitude towards customer service, in particular 'Ben' who spoke to me this morning. I was irritable this morning with the lack of customer service and I'm still irritable now.

    Thank you in anticipation.

    Phillip Cresswell

    Anonymous 12/23/08 1:43AM

  • D-Link phone support is terrible. They're doing everything in their power to avoid talking to me.

    http://www.flickr.com/photos/jproteus/3113303199/

    Has anyone else had a problem with this?

    D-Link Ponzi Scheme 12/16/08 12:45PM

  • Submit your comment >>
  • The support people are great! They are courteous, pleasant and above all, HELPFUL. Another great D-Link experience

    rbh4124 5/19/10 12:58PM

  • call them several times. never charges me anything and always patience, easy to reach with. communication is much better than linksys. clear phoneline. sometimes even i got drop calls, they called back. highly recommend. really succesful on the technician part.

    ailunchiu 1/28/10 1:01AM

  • Great service - very competent - very nice

    Anonymous 12/28/09 9:09PM

  • Thank you customer support.
    We have called you twice and both times you were extremely helpful, fast, polite and resolved my problem. He was clear with the instructions, no accent to speak of and very willing to talk it all through, he knew his stuff.
    Congratulations on a job well done, I'm happy.
    Allan

    Anonymous 10/13/09 7:17PM

  • While it wasn't the fastest fix I've ever experienced, I just talked to D-Link twice over the past couple of days. My problem was fixed to my satisfaction and no one was rude or yelled or hung up on my ask others have posted. I called the 1-877-45-DLINK number and followed the prompts.

    Anonymous 10/10/09 8:42AM

  • Having trouble with the DIR 450. Reps are very patient and helpful. Kudos.

    Anonymous 10/8/09 11:59AM

  • I just called them and i was on the phone for 3 min before i talked with someone. He was very helpful; however I had some trouble understands his english. Very good otherwise.

    REDRAGE 8/7/09 11:32AM

  • I had the best experience with the D-link support in Nordics. (Finland)
    Phones were answered with in few rings. Technical knowledge of the staff was very good. They pinpointed the problem efficiently to the service provider. And released a beta-firmware to my router so I could access internet with it while awaiting for the official firmware.

    They have responded to every email with in few hours.

    SpaceCowb 8/5/09 2:39PM



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