Denon Customer Service Complaints - page 3

Denon customer service sucks. Consumer be warned!!!!!!

I bought one Denon AVR 1912 Receiver from Bestbuy brand new on clearance, when I opened the box and found that the remote control is missing from the package and I cannot set it up without it. I called Bestbuy and was advised to call Denon. Called and talked with John from the customer service. He talked with his supervisor and wouldn't supply a remote control , because it was on clearance. It is on clearance, but it's brand new , factory sealed. It's on clearance, because it's discontinued and promotionally priced. As we all know, the products on sale or clearance don't mean that they are treated differently regarding product and customer service. I am very disappointed with Denon's customer service and will return the receiver to bestbuy and won't buy any Denon products again. As an active AVS forum contributor, I also advise other A/v users to avoid Denon as much as possible. They are so many makers out there, why choose a manufacturers who doesn't stand behind their products. This is why I saw a lot of negative review about Denon's. It's my bad to gamble anyway.

The customer service guy , John told me that Denon pack everything in the box. and never make mistakes. ( excuse) and it's not their fault, maybe Bestbuy's. But during the phone talk , he mentioned that a lot of customer call them and complain about missing accessories. So all the consumers are making false complain. Does it also indicate that denon have problems with their products.

I am really disappointed and speechless. Good Job- Denon !!! Keep doing the good job and you will be rewarded sooner or later.

I will not stop here and this is only the beginning. tell your friends and file complain to consumer affairs.

I ordered a Denon receiver and Denon has taken the money from my account, they have sent me an email that it has shipped, but they cannot tell me when, or give me a tracking number. I have called them 7 times and I get the same story, that they will contact me with an email or a call...havent received either one and that is why I am canceling my order, so I think. Customer Service cannot seem to find a tracking number or status of order??? CS said they will cancel and i should receive a call or email to confirm, once again they say that but it never happens. Frustrating!!!

I have a avr590 tha is 16 months old and has no sound output. Been trying to get help for a week . was told that would have to sent for repairs even after i told service rep what the problem was. Headphone switch is bad and was told it was not serviceable. Have left phone number but no call from denon. Purchsed a Yamaha recevier today. denon in box on shelf in carport.

I have never been so frustrated! I am typing this because I have the time. At this point I have been on hold on a call that is not toll free for 24 minutes. The recording mentions a FAQ site. The problem is that all Denon sites are under maintenance, including product registration. This is not the time of year to make themselves less available in that most purchases are done at this time.
I waited, now 30 minutes. Time to box it up and get a Pioneer!

Dont buy a Denon. We took our receiver in a week ago, it is our second receiver because the first one had too many issues to they replaced it. They said 4 hours to repair. We went back 2 days later, and they said by the end of the week. We are now told 4 weeks! And no loaner. Corporate said they cannot make the service offices work any fast. So, DONT BUY A DENON. PERIOD.