Customer Service Scoreboard
Great service....above and beyond what they could have done for me. The Service writer got on the phone with Goodrich tire warranty and had an extra discount while they were putting on the new tires. That was an unexpected surprise. During the free rotation they were fast courteous and saved me a trip to the dealership for an unneeded repair. I will always use them and highly recommend them to everyone I know. Thanks
I am NOT happy I just went to the location in Knightdale and got two new tires the salesman by the name of Chris was excellent in helping me I left the store after about an hour and pay $264 I stopped to get my car clean just afterwards unfortunately the guy that cleaned my car could hear air coming out the left rear tire Ameli went back to Discount Tire and received excellent assistance from a gentleman by the name of Randy it took about 45 minutes but they are able to fix the problem because apparently the air valve was pinched causing it to let the air leak out slowly the reason I'm upset is because not once did the manager ever say anything to me and he was well aware of the problem he did not address the situation and tell me he was sorry or even offer me a little bit of a discount but fortunately wendy was very helpful and kept me updated on what was going on
I went to an NTB (National Tire & Battery) with a coupon for an oil change and a tire rotation. They said they could do the oil change but not the tire rotation because my front two tires on my van were smaller than the rear tires and were showing bald spots on the edges. I took my van back to my Discount Tires in Cedar Hill, TX, where the front two tires were put on. The manager, Jaymie Gaddis, looked at my tires, checked his computer, saw that an employee had installed the wrong size tires FOUR YEARS EARLIER, and said it was their mistake and they would make it right. He then proceeded to check the Discount Tire inventory and had two new tires of proper size put on as rear tires and moved my old back tires to the front. The cost to me was ABSOLUTELY FREE! Discount Tires has always taken care of me and managers like Jaymie Gaddis of Cedar Hill, TX, are the reason why I will continue to be a loyal Discount Tire customer.
Have always had good experiences at Discount Tire, specifically the two located on Oracle Road in Tucson. Efficient and professional customer service. My only suggestion is that they have a separate line for people with appointments so they don't have to wait in line behind walk-ins.
On 3/21/15, I went in to Discount Tire on 25214 Market place Dr., Katy, Texas 77494, to have my '03 Toyota Camry's two front tires replaced at around 10:30am. I went in was immediately greeted and spoke to Rick Uriostegui Jr. about my issue and my previous visit at another Discount tire location. He took time answering my questions and proactively helped me fix my problem. He applied Tire Warrantied refunds, the credits applied to my bill( I saved over $15 on a tire that would have cost me $65-$80), all optional items were discussed before they were added to your bill, and all charges explained before any work was done. Work was done quickly, efficiently, and the crews were polite and eager to answer questions. There was an emphasis on taking care of the customer. Friendly environment. After he discussed with me the 35-40 min wait time, about 30 mins in, my car was being serviced and after 10 mins, everything was done. He even went ABOVE AND BEYOUND my expectations and helped me locate my spare tire, the jack, and wrench in my car should I ever need it and how to use it so I don't damage my car. Now my car runs much better, and I would definitely recommend this Discount Tire to anyone. Thanks Rick!
I am very happy with my business at discount tire. I purchased 4 brand new tires around Thanksgiving and a month later I blew one out. I also want to add in that I live in Utah but I was visiting family in Prescott Arizona at this time. I took my car in and they replaced it right away with a brand new tire, same as the ones I bought. The young man that helped us, Gabe, was very helpful with everything. I will be recommending discount tire to all my friends and family, and I will continue to shop there. Both stores in Bountiful Utah and Prescott Arizona have been wonderful
If you live in the Wake Forest NC area, I would go there ALL THE TIME EVERYTIME for tires. Ask for Moe to help you. This man literally went out of his way above and beyond to make sure we had the best customer service. He pretty much saved me from an accident waiting to happen. I will now never take my business anywhere else:) Wonderful customer service and very fast work! Awesome job!
I would like to commend the service personnel in 2 locations in Washington. I have a 5th wheel and put new Carlisle tires on it in 2010. While traveling in Washington I wanted to get the tires rotated and balanced plus I had one tire that looked like it was separating. Brian and Nick in Burlington, Wash were very professional and personable and jumped Our issues immediately. They didn't have a replacement for the separated tire but sent us down the road to Marysville where they replaced the bad tire. We have had nothing but great service experiences with Discount Tire and it continues. Please let the guys in Wash know how pleased we were. Thanks, Jerry King, Pinetop, AZ. "[email protected]"
Great customer service. Justin and Andy really go above and beyond here. I recently went in with an issue with my tire sensors, they spent a full hour trying to help me out.... and I didn't even buy the tires there. I have been a customer for 10years and will continue to be a customer.
We have been regular customers at Discount tire for years. I recently went to Discount Tire to have my tires rotated and balanced. They found a problem with one of my tires; it had a 2 inch gash all the way to the steel belt. Two others had worn badly on the inside of the tires where it was hidden from view. I told them that my husband and I are out of work and I could not afford to replace the tires. I asked them just to go ahead and rotate and balance them. They told me that it was not safe for me to drive with those tires, especially the one with the gash. So they offered to replace all four tires and only charge me $30.00 for now. They told me that whenever my husband gets a job, to come in and pay the remainder. There are no payments and no interest. They just wanted me to be safe. What an amazing thing for a company to do! May God bless them.
The store at 7520 Village Square Dr. Castle Rock,Co. Asst Manager Jeremy Collins did a fantastic job! Had a bad experience with the Manager at the Arapahoe store! Will not go to that location ever again!!!!! Thank goodness for Jeremy in Castle Rock!!! THANKS AGAIN Jeremy!!!!!! From Harry Zogg
The best experience ever. The Austell store location in Atlanta, GA really wowed me. From the moment I pulled up the guys rotating tires all said hello. Also, the manager and the other person asked me how I was doing and if I was having a great day. The entire staff was extremely peppy and positive. They told me it would be 30 minutes or less to balance and rotate my tires and they came through in 25 minutes. They really exceeded my expectations. A little side note, it looked like there was a guy who was filling out an application and it looked like he walked there. The manager offered the guy a bottle of water once he left. I thought that was nice. I am curious if the company is under new management? This place really exceeded my expectations! Great Job Discount Tire.
I just had my tires balanced at Discount Tire in Aurora, Colorado and saw a great example of above and beyond work. A guy came in asking if Discount did alignments. The clerk, named, Dusty, said "No!" but he went with the customer to look at the vehicle and to help out. Dusty did this all the time I was in that Discount Tire shop. Great job!
I just want to say how helpful & nice an employee (Adam) was today at the Phillips Hwy location in Jacksonville, FL. I feel like I have drove him crazy today asking him so questions about wheels for my car but he answered all my questions everytime. I have been a Discount Tire customer for about 15+ years started at the Orange Park, FL location. I would not go anywhere else for tires. Discount Tire thru the years has always been a wonderful place to deal with! I just recently sent friends who bought two sets of tires & a set of rims, they were very pleased with their visit. Thank you Discount Tire for many good years of service & hopefully more years to come.
I have been a customer for some 13 + years and have always had a good relationship with Discount Tire. Just today, had an issue with two Michelin tires being unbalanceable and they were exchanged for new ones and the store manager, Bryan Ducap (Palm Bay FL) made sure the vibration was gone by taking the time to ride with me under my driving conditions. His whole team continues to do an outstanding customer service job. I highly recommend the Palm Bay store as well as the Lewis Center, OH store that I purchased tires for our cars when we lived there. Great job!
I had occasion to buy new tires, and was only going to purchase them and have them installed elsewhere, because of your installation price ($15 p/tire) whereas at a tire shop they would have charged me $5 p/tire. I was served by Fabian, a remarkable employee, "a natural" one cannot teach this. I say "a natural" because I have had service jobs all my life, and I am not "a natural". I responded to customers by the way they respected me. If you want respect, then show respect, this is a very good mantra. Fabian made my whole experience a treat. He offered me coffee/water and even was able to convince me to have the tires installed there. Of course, money been what it is, he matched the $5 offer made me by a tire shop, as I think $15 a tire is a bit much.
All the employees were courteous within the scope of their work related limitations. The young man who did the actual manual labor was also very informative, and made me aware (showing me while the tire was spinning on the mount) of a slight vibration of the tire due to a dent in my rim. That began my day, and made my day. The only inconvenience was the wait. Everyone hates to wait. However it was not an unreasonable wait, I might suggest maybe a few national geographic magazines be added to the collection. He, Fabian also offered some lady's crying baby a lollipop, and not only him, but every one else in the lobby waiting room. VERY IMPRESSED! I will bring my business here, and recommend it highly. I was thoroughly pleased.
We are proud to recognize the companies providing the best customer service each year within their industry.
Locate the Discount Tire corporate office headquarters phone number, address and more at CorporateOfficeOwl.com.
Find Discount Tire hours of operation for locations near you!. You can also find Discount Tire location phone numbers, driving directions and maps.
Review the Discount Tire return and refund policy at ReturnsAndRefunds.com.
Get immediate support for your Discount Tire questions from HelpOwl.com.
View thousands of Discount Tire user reviews and customer ratings available at ReviewOwl.com.
