Dollar Tree Positive Customer Service Ratings - page 3

User Reviews, Ratings and Comments

Dollar Tree customer service is ranked #238 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 43.91 out of a possible 200 based upon 613 ratings. This score rates Dollar Tree customer service and customer support as Disappointing.

NEGATIVE Comments

540 Negative Comments out of 613 Total Comments is 88.09%.

POSITIVE Comments

73 Positive Comments out of 613 Total Comments is 11.91%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating

  • Dollar Tree

    Customer Service Scoreboard

    • 43.91 Overall Rating
      (out of 200 possible)
    • 540 negative comments (88.09%)
    • 73 positive comments (11.91%)
    • 22 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.9 Issue Resolution
    • 3.4 Reachability
    • 3.3 Cancellation
    • 3.4 Friendliness
    • 4.0 Product Knowledge

Add your review! Return to the main Dollar Tree customer service scoreboard page

Posted by Anonymous


I shopped in the Jennings Louisiana store last week. The lines where so backed up. I asked the cashier if she had a helper. She was there alone! As busy as it was she kept a smile and had it cleaned out quick with respect and she is really fast. I seen her name tag she had been there since 07. Keep her around. Great worker. My only problem is they seem under staffed. But I have to give the gal a high five!

Posted by Erasmo


The Cashier TinaMariee Was Very Friendly And Very Helpful With The Biggest Smile Ever. When I Could Nor Find What I Needed She Stopped What She Was Doing Just To Help Me. I Hope To See Her Next Time

Posted by Jhoepful


I went to the New store in Indian-head, MD. The store is much more clean an organized than any of the others here in MD. All of the associates are friendly and hard working. The Manager Keith is outstanding. Very personable and a great team leader with his associates. This is my new favorite store. Thanks Dollar Tree

Posted by Anonymous


Was in store when this lady started yelling at the manager was very impressed at how calm she stayed even after been called some of the most profane names she just thanked the lady and said have a nice day I was very impressed her name was devinete

Posted by Anonymous


My name is Charleen I visited your Walkertown store on Tuesday Feb,16, and Lisa was amazing, she went out of her way to help me, and she was about the nicest and sweetest person I've met in any of your stores. This lady deserves a big raise. She will be the reason I continue to return to this store.

Posted by bettyboo


I would like to thank the you g lady who above and beyond to look for an item for me she told me she will find it an she did iwas very happy. I love shopping at the dollar tree store in commack ny her name is Sharon store 3093

Posted by Anonymous


There Is A Young Lady By Thr Name Of Lowindor Which Is On My Receipt To Whom Workd In The Fruitland Md. Stote But Everyone Calls Her Tracy.
She Is Tgr Perfect Example Of A Cashier Kind Always Friendly Very Helpful She Is So Good I Honestly Thought She Was A Manager. Her Smile And Disposition Is Remarkable. She Certainly Deserve A Raise And I Hope She Isn't Making Minimum Wage Pay Now. Lowindor Is The Best Cashier I've Seen In A Very Long Time At Your Fruitland Store.to Whoever Hired Her You've Done A Great Deed

Posted by abjk durhamEGMV


Store 265 guess rd durham excellent! Clean friendly cashiers Amanda and kenya! Overall a good experience

Posted by Tricia


The Dollar Store on Midland Drive in Midland Texas should be recognized for being so nice from the store being clean, picked up but most of all for the employee's. The manager Becca always has a sweet smile and is very helpful. She works so hard and is always willing to help customers. I wish I knew the cashier's names but they are nice as well. Great job Midland Drive Store! You are appreciated! 😊

Posted by Anonymous


#5535
The Assistant Manager Krystl is Very helpful ! Always looking for her when I come to shop !

Posted by Funkytown


I absolutely LOVE shopping at this location. The staff is UBER friendly and the store ALWAYS has what I need. However, the last time I was in there was a customer with grey hair yelling at the staff about the store being empty.. that guy was CRAZY!

Posted by Ester53


One of the management team staff name Ladonna was very kind with helping me and my family shopping experience very easy. She looked for product that I could not find and was open to all our questions.

I just wanted to say....thank dollar tree for such a great staff member like Ladonna in the Hamilton Mills location store

Posted by Anonymous


Cashier by the name of Maria was really nice and helpful and great customer service will go back soon

Posted by Matt


My cashier michelle was so kind and helpful there was a long line and the store manager i belive her name is pam was just texting on her phone and not paying any minde to the line miche kept a smile and kept the line moveing

Posted by Anonymous


I had great visit today at dollar tree in norco. My cashier mimi was very friendly.

Posted by marion


I just wanted to compliment ur two employees at ur Euclid Ohio store Robert is one of the kindest and nicest people i have ever met. He put all my bags inmy car. On a cold dec. Nite. Always so wonderful every visit to ur store. Ty .

Posted by Tohney16


I shop at the Lacey store in Forked River Ocean County Dave was the store manager. He is on sick leave, but whenever I go into the store the cashier Lucy exceeds customer service expectations, always with a smile, friendly and very good with the customers, She goes out of her way to help everyone,I love shopping when she is there. She makes me leave with a smile on my face!!

Posted by ??


Thanks for asking for donations for servicepeoples children. I was impressed when asked during my last visit to Dollar Tree. A great thing to do and I am happy to support the programs that you feel good about being involved with. And your stores are wonderful for helping me stretch my budget. Thank you!

Michael Babb

Posted by Anonymous


I love the dollar tree. The items are not cheap and the price is amazing for certain items. I get my snacks there when i have an outing with my friends, and i saved a LOT of money compared to if i got them at a grocery or somewhere else. All the things i get there last a long time and i never regret getting them. The employees are very friendly. Once when they were mopping, they made sure to let me and everyone else know that it is a wet floor and to be careful. There may not be a lot of brand sodas or chips, but it makes that up with cool balloons, excellent service, and lots of organization in shelving. THIS IS MY FAVORITE STORE!!!

Posted by Happy Sue


I was shopping at the Norman Drive Dollar Tree in Valdosta, Ga. A young man by the name of Marcus was extremely helpful to all my inquiries as well as with helping me solve problems for a shower I was going to be giving. He located stock for me, went to the stock area to retrieve items not found in the store, brought items to me -- just was so pleasant and helpful, I couldn't praise him enough. Thanks, Marcus.

Posted by runtcookie


this is for the dollar tree @ san jose blvd in Jacksonville Fl. I have a wonderful shopping experience at this store everytime I go there. because when I am down I can always go there and get a smile the people are so very nice and frendly and I don't mine spending my money,I am in there at least 2 times a week and spend 25.00 -56.00 each time because you always have what I need. I pass a $tree just to come to that one, please give the store mamger a feather in her cap along with the other staff. the store is always clean and everyone helps you.You always hear the bad will this is nothing but good. please let them know they are appciated thank you Gail Metz

Posted by friends


May 19,2013-Sunday
My wife and I were passing through Las Cruces, New Mexico on our way to Ruidoso, New Mexico and we stopped in at Dollar Tree on main. My wife wanted snacks and needed personel items There were two young ladies who were very helpful. We needed some toliet paper that was empty on the shelf and when we inquired about it. The assistant mgr went to the back and brought it out. She said it was all about us that makes her job paradise. We chuckled but she made us feel like a million dollars. When checking out the cashier was happy to see us too. It was a great atmospher and we are planning to stop by on our way back to Louisina

Thank you for taking care of tired travels

Posted by Anonymous


On Wednesday, February 13, 2013, I was checking out at your Eastpointe Marketplace, Dollar Tree Store #2973 a in Tucson, Arizona, phone # . I thought I gave Chelsea (the cashier) a twenty dollar bill and she replied, "I had given her a ten dollar bill" in a very professional manner (even though there was a double line of customers waiting to check out). She immediately called the supervisor and told him about my claim. He immediately took action to resolve this issue. In the meantime, I looked thru my money holder and discovered that indeed from my known count of twenty dollar bills that a ten dollar bill (I knew I had) was missing. Ofcourse, I apologized to Chelsea, she gave me my receipt indicating $4.27 change, explaining (to the effect) "no problem" and I exited the store to go to an appointment. At my appointment, I could not find my $4.27 change. When I arrived at my residence, I phoned the Dollar Tree store and spoke with Lucy (who knew nothing about the earlier incident) and from my description of the young woman, determined it was Chelsea (who was still there). Lucy went out of her way to connect me with Chelsea who said the money was still at the cash register and I could pick it up at my convenience. The next day upon arrival at the Dollar Tree, Bob, the assistant manager went to the safe and gave me the $4.27 cent change. Bob was also helping out with the double line of customers and was extremely professional amid this very busy time. In conclusion, I wish to thank Chelsea, Lucy and Bob for exceptional customer service and professionalism. I expressed to Bob (assistant manager) how lucky he was to have Chelsea and Lucy as his employees. I'm sure Chelsea and Lucy are very happy to have such a team player for a manager. Thank you, Dollar Tree These employees deserve, at the very least, an "ATTA BOY/GIRL"

Awards

We are proud to recognize the companies providing the best customer service each year within their industry.

Company Replies

Authorized representatives of Dollar Tree can sign up to reply to any of the comments found on this page.

Sign Up | Sign In

Contact Information
Customer Service
877-530-8733

Dollar Tree customer service phone number including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.
Corporate Office

Locate the Dollar Tree corporate office headquarters phone number, address and more at CorporateOfficeOwl.com.

Hours of Operation

Find Dollar Tree hours of operation for locations near you!. You can also find Dollar Tree location phone numbers, driving directions and maps.

Get Help Online

Get immediate support for your Dollar Tree questions from HelpOwl.com.

Reviews & Ratings

View thousands of Dollar Tree user reviews and customer ratings available at ReviewOwl.com.

Company News
We went shopping at Dollar Tree and Five Below to see which rapidly growing discount store offered a better ...
Dollar stores are having a moment. Dollar-store sales in the United States grew from $30.4 billion in 2010 to $45.3 billion in 2015. Dollar Tree currently has 14,000 locations, with plans to open hundreds more in 2018. Comparable sales were up 1.8% at ...
Dollar Tree coming to old Middletown A&P; grocery search continues
MIDDLETOWN - Empty for nearly three years, life is set to return to the old A&P store on Route 36. Workers will renovate the facade and divide the store, which is located on Route 36 at Valley Drive in the township's Navesink section, to create two spaces.
Dollar Tree Announces Pricing of $4000 Million in Senior Notes and Refinancing of Certain Existing Debt
J.P. Morgan Securities LLC, Merrill Lynch, Pierce, Fenner & Smith Incorporated, Wells Fargo Securities, LLC, RBC Capital Markets, LLC, Fifth Third Securities, Inc. and U.S. Bancorp Investments, LLC are serving as joint book-running managers for the ...