Embarq Customer Service Complaints - page 2

I canceled my service on Sept. 15 and was told I was to receive a $10.00 refund. Well I finally receive my final bill on Oct. 13 and I owe a small amount plus $5.00 PAST DUE. That's the thanks I get for being a loyal customer for the last 14 years. I will never refer this company to anyone!!!!

they SUCK! My phone has been out for 2 days and I have not even been able to chat with a real person!

Trying to cancel? Good luck.

My 1st try:
After waiting about a minute the hold music stopped, I could hear someone pick up the phone, I said hello and then the background noise stopped so I'm assuming they put the phone on mute.

My 2nd try:
A lady picked up, 1 minute into our conversation I told her I wanted to cancel, and then she immediately hung up. (Are you serious?)

My 3rd try:
Demanded a supervisor as soon as someone picked up. The rep (Katrina) assured me I didn't need to speak to a supervisor. She canceled my account... finally.

Three times the charm I guess.

After not receiving a bill for months but paying what we estimated as due and not getting a requested bill we closed our two Embarq accounts. They immediately sent it to their in-house collection company. When the bill was received we paid it that day--after two weeks of 8 calls a day from Triangle. Finally they stopped--until today. I called Embarq and they said it was NEVER sent to collection. I simply am at my wits end.

On Jan 8th 2009 I made several attempts to speak with a representative of Embarq. The recording placed me on hold. After several minutes the phone rang and I could a pick-up and someone working in the background but no one picked up and spoke to me. I hung up and repeatedly tried reaching someone. This went on for approximately 1/2 hr.

Finally I just gave up.