Esurance Customer Service Complaints - page 2

homesite is the homeowner's insurance division of esurance. i have been on the phone in "press this" hell for about half an hour. Now i'm on hold awaiting a customer service rep-a distinguished position i've arrived at only by fooling the auto-router. This is by far the WORST (or best, I guess?) system I've ever encountered for not letting you get to a human being. I'm still on hold. No idea how good the service is once you're talking to someone. This complaint- so far- is solely about the ability to get to a customer service rep. unreal.

worst service ever. every time i call the recording hangs up on me. classy.

I was rear ended by one of Esurance's policy holders, let me tell you they attempt to make you feel as if it was your fault. Brooke Jugo is a manipulator with a lack of communication skills. She attempts to diagnose you over the phone what your injuries are and down plays your symptoms. She should not be allowed to speak to humans, she lacks compassion and should look for work elsewhere! She is in the wrong field.

Not good about assisting there customers with road side assistance issues, I had high expectations of this company too bad it turned out to be a flop. OOh well back to Geico where I dont mind paying for good service

lack of respect for innocent bystanders. as being one of those who was rear ended by one of your clients on 6/4/10.damage was done to the rear end of my blazer. a new bumper is needed, but your adjuster decides out in the field that it can be repaired instead of being replaced. to most consumers that is poor customer service. repairing something that could possibly be the difference in helping save some ones life our their loved ones in the case it may happen again. you as a company that sells a product or service are responsible for doing the right thing.

i loooove how every month they are real quick to take the money out of my account but have yet to send me an insurance card or any written document of my account. account was canceled and they STILL took a payment out, overdrawing my account 3 times because this crap came out!!! gotta love it!!

Dont waste your time with these scammers everything is fine until it comes time for them to back up your policy that you have been paying for for years,

then they make work for your claim by calling you a liar on everything, and replacing your parts with crap. to make a story short you get what you pay for.

I called at 1:16pm on a Friday (non holiday) and got a recording that the office was closed and to get a quote go to the website....which WOULDN'T LOAD!!! I guess customer service is a priority to them. I found another company!