Fido Customer Service Complaints - page 2

Patrick and kale were the only reason I stayed with Fido

Would leave a 0 star review of I could. Stay away from FIDO. Terrible customer service and this company runs a scam. Billing $185 for zero usage of their service. Talked to 4 different people at customer service. Could not come to any reasonable resolution. Can't just charge people for service they did not use. Not cool.

What is the use of the phone if I cannot call I had paid my bill recently but I find it too hard to activate I had call many times from my land phone to Fido Mobile and nothing was happened for my trying hard so if I cannot call and use this mobile phone for a month or more I have decided to cancel my application and authorization to use it easily for safety Okay bye

Express pickup still not sending notification for pickup, this after two days. Went to the designated store with the appropriate government issued ID that included a Citizenship Card with photo. They refused to accept the card as it did not have an expiry date. Now can't cancel the fully paid order because no valid ID. What gives? Am going to VISA for a chargeback.

Worst custom service and a LOT of hidden fees!!!!!
Sellers say false information, they write something else in the contract, they constantly change their minds. We set the phone settings ourselves, and they sent us an invoice for this service!!!! If they worked honestly, then it's not a pity to pay, but lying and then sending an invoice for a non-existent service is a NIGHTMARE!

I opened a fido account in September 2022.
As we travel quite extensively we started in Jamaica in November.
The bill for that episode wa over $500!!!
On questioning this (and after many problems trying to contact customer service....or joklngly 'the office of the president') I was told that the only way around these costs is to leave the phone in 'airplane mode' or get a different 'sim' card??? Which means We are unable to use our phones.
Similarly in the UK for Christmas I took the 'Data roaming' plan which picked up every signal in the UK at $15/day.
Consequently my bill was over $600!!!!
'Customer service' is not the correct term at Fido....it should read 'customer Disservice'!!!when eventually getting through to speak to someone it is impossible to make them understand (or understand them) with the problem.
Prior to a trip to the US in March and April I cancelled Data roaming but was astonished to find the bill just as expensive....(over $500 per bill)
After over 15 years of good service with a business account with Rogers I am disgusted with the Fido service and suggest everyone cancel and put them away.

WORST CUSTOMER SERVICE EVER!!!!!! On hold to speak with manager for over an hour- would not help me out whatsoever!!! RUN FROM FIDO!!!

A company with no sense of customer servicing. They would call back people who get away from their plans and provide them with better offers than their competitors. Which I really believe is there business trick. As soon as we get that plan get back with them after a they would jack the price up without any notification making us stupid who fell for their dirty tricks.

With regards,
George

There is no customer service it goes to ask jack which is useless run from fido and go to a company with customer service

This company doesn't even deserve a single rating. All they do is rip off the money from their customers. Their services are pathatic, you have to wait from 30-40 minutes just to talk to their customer service and in most of the cases they end up saying that we will connect you to a different department since we don't give you the solution to your problem and again you have to wait for another 20 minutes. As for the Assistant who is talking to you, he is more focused on making notes than on finding solutions.

I was charged $100 just to change my husband's Fido account on my name. I know it doesn't cost them a dime. I was wondering why the hell they charge such a high fee to their customers for this intra account change and doing that will cost nothing to the company. I wanted to sue this company. When the outage happened and suddenly all fido customers didn't able to use their service, fido didn't even give any credit to their customers. This company said that they will give some credits to their customer. Their management is also useless, wont help their customers at all irrespective of their customers' loyalty. It is imperative that the Canadian government does anything to prevent such behavior on the part of these giant telecom companies. At the end the common man has to suffer because he/she doesn't have the enough money to file a lawsuit. This company who steal our hard-earned money from our pocket have the whole chain of lawyers to fight. So unfair.

Worst customer service ever

Fido is the worse phone company. Your customers service are so rude. I can barely understand what they are saying. They always hang up, or transfer me to someone else or they don't let me talk or explain. I've been struggling with you guys for 5 days now.I've been a customer with fido for over 4 years. Since I got to Canada. I've updated my phone 3 times. And ive always payed extra for protection damages. I've been paying for protection damages for all this time. Not once have I asked to get my phone fixed, not once have I damaged my phone until recently last week. Last week, my phone got damaged and you guys have been so difficult to work with. Why should I pay to get my screen and the back of the phone fixed when I'm already paying 15 dollars a month for protection damages??? Which I've payed for several years?? I've always updated my phone directly with fido. All the new updatet phones has been order directly from fido. So I'm paying the incurrance directly to fido. I was so frustrated today because this the fifth day today that I'm spending and wasting time speaking with rude customers services that doesn't do anything to help me. So I went directly to fido store in York Dale mall and dropped the phone at the store. If you guys don't fix the phone, then I want to be refunded for the phone. Or I will take legal actions. It doesn't make any sense to pay for incurrance that doesn't cover the damages. You guys just ripping people off. I've recorded all the conversations I've had with the customers service and the conversations with the incurrance company. You either refund me for the phone or you get it fixed because I've been paying for the protection damages for several yars. If not, I will file in a lawsuit. This is regarding phone nr 437 299 8101 I just want my phone fixed, that's all. I can't believe the treatment I've been getting from fido. This is the worse phone company in Canada. I will never recommend you to any of my friends, family, Co workers or anyone I know.

Went to fido for a prepaid card the guy sold me a card and it didnt work in the phone and now refuses to give me one that works call costomer service and nothing there either

I was stuck on the side of the highway in -22 weather I had to called customer service to resolve an ongoing issue I had with my internet. I was on hold first for 18 minutes, the lady on the phone told me she couldn't hear me, which can be understandable, but was then was INCREDIBLY rude to me telling me that she just needed to help the next person and hung up me. After being hold for that long she didn't even call back or anything. I had to call back where I was on hold for another half an hour when I told the other employee about what happened he blantenly ignored me about the experience. Didn't even acknowledge what happened. After getting what I needed done, I asked him to stay on the line just for one second so I could confirm the issue was resolved. He didn't care and ended the call after I said that. I'm glad they record these calls so the evidence is there. I pay way to much to be treated this poorly. Very disappointed in the customer service.

I am currently on the phone with Fido customer service and I am so disappointed. To whoever visits this website, please literally go anywhere else for your services. For some context, I had called this afternoon to place a move order to move my internet to my new address. Long story short, the rep entered in the wrong information which in turn disabled my internet completely at my current residence. I requested the internet to be moved two weeks from today. I have been transferred now 8 times, no one can help me. I work from home and i am now in a coffee shop still on hold. This customer service is embarrassing and it's taking every ounce of strength to not lose my mind. To whoever trains these people, you need to be let go immediately. To the customer service reps who clearly do not care and just pass off the job to other departments who also do not help, I feel bad for you. This is abysmal and i will never ever use this company again. This was a complete waste of my time because of Fido's incompetence. These people do not care in the slightest.

I am prepaid customer with Fido over 8 years, Fido website removed simcard update for no reasons, what a terrible website. I called Fido agent to update my new simcard, he told me to go to the store for updating the simcard with new phone, other providers make it easy for their customer except Stupid Fido, when my prepaid service is done, i am switching to another provider. I hate their Fido website, missing too much features for prepaid customer...All they care are $$$ from their customers. They want quantity over quality...That's why i'm switching when the time is up...

Don't go with fido they are the worst. The worst customer service. They don't port their service at there end we called and waited for hours to talk to them and then got worst customer service rep who didn't want to work Sunday and that's why didn't help. They charged me twice bill and could waive it because as per her she couldn't do it. She was stubborn. It's Fido's Walt for charging double the bill and she didn't want to accept the error and reason she said why didn't I called her last week.I even said I will cancel my other account and she always happy with that and said yes you can have a good day and hung the call.

Fido will not honor their deal. Wait 3h00+ on the line and no resolution.

I purchased two lines during their black Friday promotions. Only one phone was delivered. When I called back, they told me there was no issue and they would honor it. I've been speaking with around 7 persons for the last 3h00 but a resolution is yet to be reached. They are telling me that since they tried to call me once on a certain day and I did not pick up, they simply canceled my phone... Never told me about it, I never seen the call. Very shady.

They can choose to cancel a line by pretending they called once but if I want to get them to respect the deal, I need to call several time and wait hours and hours...

"Do what I say not what I do"

Finally not able to give us a working cellular phone plan in Logan Lake (BC) so we had to cancel our contract within 2 days. Even do willing to pay for these 2 days none service but Fido refuses to fix the invoice and keeps sending monthly invoices following by a debt collector agency. Worst phone company ever dealt with.

I was really disappointed on their customer service first it took a very long time to answer my call and 2nd i just wanted to know how much the international rate in the middle east and it take more than 30 mins to give me the exact answer. And her reason because she's new omg then why she didn't get a proper training first before she gets started.

Do not go with this company. They're beyond inept.

If your choosing Fido, your making the worst decision ever in your life! Terrible phone line always static in the middle of conversation to the point that you or the other party will call back in the middle of a very important conversation. One last thing customer service is hard to reach and if your lucky and patients enough to wait the customer service will just drop your call purposely. Never get this network!!!

NO REPLY, over 2-3 hours on the line to recieve a agent to talk and then it disappears... start again... It's a shame. Fido doesn't value the customers and doesn't reply rather than a new purchase and then nothing

Never had any problems with fido but today was the worst experience went to return the fido home internet box on Eglinton square as I was told to go there they were so rude and they said they can't they just sitting there doing nothing that store is the worst

On 28 November 2022 I contacted fido after having trouble with their web page which I found very hard to navigate, very slow and almost impossible to use. Called fido customer service. Where I was on hold for 2 hrs 35 min. At which time I got an agent who was in 2 min was unable to assist. I was then placed on hold again. At the 2 hrs 57 min mark I finally got an agent who was some what helpful. During this time I attended to use their online service but was not able to get into the que as it was full. On 3 Dec I received a call from Shelly a manager who just kept apologizing telling me they were busy. I would this 2 hrs 57 min on hold is unacceptable customer service.