Ford Positive Customer Service Ratings - page 2

I purchased a used Ford Taurus with 12,000 miles on it with a Ford warranty up to 75,000 miles and sure enough after the warranty expired at 76,300 a spring broke in the engine. I took it to my independent mechanic and they gave me an estimate of $2,600 to repair it and advised me not to drive it. In desperation I called the closest Ford house which was Bob Tomes in McKinney, TX and they said they would have to look at it before giving me an estimate. I had to hire a wrecker to haul it there and they confirmed the problem and had a similar quote but offered to call Ford and see what they would do anything. They called me back and offered to fix it for $500 and Ford covered the remainder of the cost.

I leased a Ford Fusion through our credit union and took delivery last week. I would like to compliment the Griffin Dealership in Waukesha, Wisconsin. A special thanks to Brian Mauer Who delivered the car to the credit union and stayed to make sure I was familiar with the vehicle. This type of customer service is a delighful suprise. The Fusion SEL is beautiful and the ride is great. This type of service and great car will keep me from returning to the Camry. Mary Schaer

I have always received good service from the Ford folks. Last winter it got really cold here and my 2008 F150 would not start. I called their roadside assistance number and they sent out a towtruck, the service manager stayed late just so that they could get it in that evening and they called me the next morning to come get it. Cost - 00.00.

Wilson Ford in Oregon is an A+ dealer IMHO. The staff was friendly and straightforward in spite of the fact the agreed upon price did not give them a large margin to work with. The customer service for the SYNC system took me one call and less than 2 minutes to get in touch with a live person who answered all of my questions. The 2010 Fusion SEL is an excellent vehicle - Keep it up Ford!!!

Called to get a sales brochure on the 2010 Mustang. By far some of the ABOSLUTE best service I have ever received in my 62 years on this planet!