Posted by disgusted
I have tried for a week to get through to someone who could speak (and understand) English. After only ten and a half months my NV76R notebook computer is falling apart and no one at Gateway (or their offshore reps) is interested in repairing it despite the warranty. I am sending off a letter to their CEO at their Irvine address but figure that will be circular filed as well. Like most American computer manufacturers these days, they are not at all interested in maintaining their product once they have sold it. Apparently they hope that the use of people who do not understand English (or computers) as phone technical reps will dissuade 99% of those seeking help. Unfortunately, they're right.