Search for a Company by Name

Gateway Computers

Customer Service Ratings and Comments

Gateway Computers is ranked #212 out of the 301 companies that have a CustomerServiceScoreboard.com rating with an overall score of 28.14 out of a possible 200. This score rates Gateway Computers customer service and customer support as Terrible.

NEGATIVE Comments

156 Negative Comments out of 168 Total Comments is 92.86%.

POSITIVE Comments

12 Positive Comments out of 168 Total Comments is 7.14%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Terrible Overall Customer Service Rating
  • Submit your comment >>
  • I purchased a gateway computer on 4/19/2010. Just recently the hard drive went down and would not boot. I took it back to best buy to see what they could do. They sent it off to be repaired and told me I would have to call gateway and get a recovery disk, as they could not do that, to get the computer back to the way I bought it. Ok, fine, no problem, but when I called they told me the software warranty was only for 90 days and I would have to purchase the disk from them even though the hardware is warranted for 1 year, and that is what caused the problem to begin with. It was the rudest customer service department that I have ever dealt with, tech support just told me to go to the website and hung up on me. I looked up the terms of the warranty and under the hardware section it states, and I quote exactly, "The scope of technical support consists of helping You diagnose and resolve problems with defects in Products covered by this Agreement, and, for PC Produc
    ts, REINSTALLING THE FACTORY-INSTALLED OPERATING SYSTEM AND (SOFTWARE) to restore it to the original factory configuration". I kept mailing them back stating this and they kept responding with there is nothing they can do. It was a hardware problem that occured and they don't care, just sayin that it's past 90 days and I'm brushed off by them everytime. I highly recommend whoever reads this that they look elsewhere for a computer. DO NOT USE GATEWAY!!! Worst customer service ever! Will not stand by a warranty that it states in their terms of the warranty that they warrant. Absolute joke for a customer service department

    Neil 9/2/10 11:46AM

  • I have not been able to download drivers for my laptop, the web interface is slow and will not complete the down loads the files complete with 0 kb and are useless have ask for help and all they want is to charge to e-mail the drivers to me I don't think so. I feel shame for you.

    samv 8/31/10 7:26PM

  • The Gateway laptop computer has not worked, as it did when I originally purchased it on 11/29/2006, since August of 2007. The computer has been returned to the Best Buy store three different times for service, each time lasting 3-4 weeks. It was then returned to me in the same condition, PCMCIA card slot will not supply power to the Sprint Mobile Broadband card, the same Sprint Mobile Broadband card that powers up and has been working for years in my Toshiba notebook computer. This failure has been verified by the technical staff at the Best Buy store in Skokie, IL.

    The Gateway notebook computer has been sent to the Gateway Service Center in LaVergne, Tn seven different times for service. Each time the computer is returned to me as NO TROUBLE FOUND/NO FIALURE CLAIM DESCRIPTION PROVIDED.

    The suggestion by Janet Ellis to troubleshoot the computer once more with a Level II Technician and/or bring it in for service one last time is unacceptable in light of their past history in servicing the laptop computer. Any further attempts by Gateway to repair the computer will only serve to deny me use of a product that I purchased new on 11/29/2006, and have been unable to use for the last ten months.

    This catastrophic failure of the computer occurred during which time the product was under warranty from either Gateway or Best Buy, both of which now deny any culpability. The only acceptable solution to this conundrum is to replace the defective/lemon computer with a new, not refurbished, computer.

    thecustomer1 8/26/10 8:05PM

  • Do not buy a Gateway!!! Bought one for my parents one year ago. Best Buy could not create the backup disks, some problem with the Gateway software. I called Gateway and they did not have any recovery disks for this computer, said to call back in a week. Called back a week later, then 1 month later, then 3 months later; still no disks. Called today, one year later, and now it is out of warrenty. They say I have to call back during the week, then I can talk to someone in the US. Unbelievble the amount of time I wasted on the phone. When I went to best buy last week to buy myself a computer, told them NO WAY would I consider a Gateway.

    Anonymous 8/22/10 4:48PM

  • The only thing worse than the computer is the customer service. I have owned mine less than 10 months and have had to return it 3 times for repairs. It is impossible to speak to any one in tech support or customer service. DO NOT buy a gateway, no matter what line if crap the Best Buy salesman delivers.

    Anonymous 8/21/10 6:17PM

  • My 88 year old mother has an unusable Gateway computer. Every click takes about 2 to 5 minutes (and longer!) to result in an action. Does not matter if it is the internet or a word document on her desktop.

    For several years, her computer has been operating mind bogglingly slow. I have done EVERYTHING to try and repair it: she has AVG Anti-virus installed and I have scanned often; I have run anti-spyware programs, registry repair programs, etc. There is plenty of unused space on the hard drive. All updates to Windows and other software are updated. I suspect that the Operating System is corrupted. I chatted with Gateway Customer Service and they agree this is probably the issue to repair. However, the computer did not come with a Recovery disc, and the Gateways "training" classes my mother took never told her to make one. Long story short: Gateway will NOT supply a recovery disc or an XP disc. They would rather toss this old lady aside. In fact, the agent cut me off and closed the chat in the middle of my last question. I was polite, and the worst thing I said in the chat was this: "I am very disappointed in Gateway Customer Service. I have to say that if you want to make a good name for Gateway, it would be kind and most appropriate to simply send this old lady a Recovery disc -- or offer an online download. I would attempt to do the work for her if she has the correct disc. Can you ask a supervisor?" The answer was "no. Sorry." And I was cut off and the chat closed moments thereafter. Rather than send her a free download or disc, they want her to purchase a new XP disc. My mother cannot afford to purchase a new disc. It is disgraceful of Gateway not to simply supply us with an XP download or a disc that can be used to reinstall the Operating System. This is a company that does not care about their customers. Or about their product.

    susan 8/18/10 3:50PM

  • I purchased a Gateway SX2802-01 in March 2010. Shortly after I started using it - it began blue-screening. Chat support said "Do a system partition recovery" which I did. I then had to re-load all my software (this is used at a business) and then let all the windows and software updates load. Again after a short time, blue screens. I just dealt with them for a time because it is such an inconvenience to do a system restore. I finally contacted them in June and they told me to do a full system recover. I paid the $20.00 for the discs, did a system recovery and it seemed to work okay for about a month - then, blue screens.

    When I contacted chat again - Suja from India told me to do a system recovery. !!! WTF - that was so helpful the 2 times before. I finally asked for a supervisor, was given a phone# and of course they want me to pay shipping to send it to them so they can repair it.

    This computer is hooked up to a payroll timeclock and other business software which I can not be without. I'll have to purchase a new computer, re-load all my software on it (It won't be a gateway) then erase my data from the Gateway and send it in. If it comes back repaired (doubtful after reading the responses here) I'll use it somewhere else in our business.

    What a joke. We have 15 computers here and I will not replace any of them with a Gateway!

    Jules 8/18/10 12:00PM

  • I bought a NV7802 and after only 3 months the hard drive is shot I got it replaced outside of Gateway but now need the recovery discs, I ordered them yesterday from the website and paid an extra 20.00 for overnight shipping I get and email with my "order number" but when I put it in the order tracking area it says it is unable to locate my order. They had no problem locating the freakin payment! It also says that orders are suppose to show up after 4hrs. I tried to call 3 different 800 numbers, the phone number on the order tracking site you can only talk to someone if you have an extension to enter... The others are the automated system and if you press 2 it gives you website info then hangs up on you if you press 3 you can select any option enter in all you information then it says unable to process your call at this time and hangs up. I tried to use the email option and when I did it says there is an error and what the error is once you correct anything that is wrong it says there is an error unable to process your request at this time I then re-entered everything very very carefully and it still says there is an error not able to process your request at this time. WTH seriously I have never been more upset!!!

    GointotheBBB 8/17/10 6:19AM

  • I bought a Gateway laptop for years now and have experienced with tons of problems and headaches! Culd never get help from their technical and customer support department.
    They just have a website with some answer and instruction to fool you around but no real help to solve your problems. At last they will send you to a website that pretend to be Gateway and charge you money for technical questions. And many time you end up losing more money with no help at all!
    Do not buy Gateway Products if you are not looking for frustrations and headaches to your life!!

    vnalink@msn.com 8/16/10 11:02AM

  • Gateway has the worst customer service, they don't stand behind their products. I bought 2 computers in the last year and they both took a dump. Gateway won't do anything about it. Don't buy Gateway products, poor service, junk products, save your money and buy from someone else.

    josh 8/5/10 5:17PM

  • No way to talk to a human.

    Thunderbow 7/30/10 6:11PM

  • PARTS # 254-298-4681

    Technical Support could not even look up part numbers for me. They were terrible to work with.

    Anonymous 7/29/10 11:40AM

  • Yeah a 1-800 number would be nice to just order a computer. I called technical support because they had a 1-800 number listed. However, the machine kept hanging up on me because I didn't select the proper option. Horribly annoying!

    Anonymous 7/13/10 11:56AM

  • I tried to find out about a docking bay for removable USB hard drive support and all I got was a part number 8016273r and no other information was to be found that was no help and a lot of wasted time

    docking bay 7/13/10 8:03AM

  • Gateway service is real bad they dont care about you or your problems...Do not buy GATEWAY...............!!!!!!

    Anonymous 7/8/10 7:47AM

  • NEVER BUY A GATEWAY COMPUTER!!!! I was stupid enough to buy an FX Laptop from Best Buy - what a big mistake!!! Now I'm stuck with this machine and no support. Even when I was under warranty I GOT NO SUPPORT. The people who work in customer support are an absolute joke. They have no product knowledge at all... its just pitiful trying to work with these people... And on top of any lack of product knowledge, they have an "attitude" too!!!

    disappointed in texas 7/6/10 1:52PM

  • This did not work. They want $129 to answer my simple question because my monitor is out of warranty. I was unable to reach a technical support person either through email or through the number provided here, and was only allowed to get through to a helpful person by paying them $129, even though the Web site said I could email my question. I see no reason to ever buy another Gateway product!

    Anonymous 7/6/10 9:00AM

  • I wish I had read customer comments BEFORE buying not one, but two computers from Gateway. It took hours just to connect with a human but eventually I did reach a rep and was told that my concerns would be taken care of. The problems are too complicated to outline and I can only hope that she will follow through with a positive outcome. GATEWAY.....wake up!!!! You spend millions on marketing and then lose the customers that you get. We shouldn't have to search for hours to find a number that will connect us to a human representative to help fix problems that we shouldn't be having in the first place.

    lulu 6/30/10 9:23PM

  • This company is the worst ever. No wonder they offer deals on this piece of crap they call computers. I have had my computer for 18months. I have been dealing with the customer service chat about a battery issue. Nothing was resolved and I finally spoke with Corporate Customer Service. I really thought that I had hit the jackpot, only to be told that battery life is not predictable in any way and he had the audacity to offer to sell be a battery and mine was only 18 months old with sometimes going weeks without using it. Please never ever buy a gateway computer, you will regret it and their is no true customer service.

    Anonymous 6/28/10 9:57AM

  • this is the worst company ever they have no updated downloads on drivers and their products drivers are just unavailable.damn the management of gateway.all of you out there dont buy this product africa is displeased with your products.

    mutambaruka 6/28/10 2:53AM

  • My first computer ever was from Gateway. My latest also from Gateway. All I can say is the computer is absolute crap and the customer service has been horrible from the get go. I WILL NEVER BUY from Gateway again and will encourage everyone I possibly can to stay as far away from Gateway as possible. It is sad when a company doesn't stand behind its product.

    Anonymous 6/25/10 4:10PM

  • very poor customer service!!! I want to speak to someone who speaks English!!!
    Lifetime warranty being ignored!!!
    want to sue!!!

    Anonymous 6/24/10 7:22PM

  • THE WORST EVER!!! STAY AWAY FROM THIS COMPANY. HORRIBLE!!

    Anonymous 6/22/10 5:44PM

  • I purchased a gateway DX4300 desktop and the motherboard failed after 9 months. I contacted their customer service and went through 30 minutes of turning on and off my computer until they realized that YES it does has something with the motherboard! When the CSR was about to give me shipping information, she stopped and told me the serial number does not register with their system. Then she told me to call back on Monday (it was Saturday) to speak with her supervisor and not to worry because all the issues have been recorded and I don't have to go through the screening anymore. I thought, OK, this sounds valid and I really didn't expect much from basic customer service in general.

    I call back on Tuesday and reached another CSR. This man I spoke to made me realize that I will NEVER EVER buy from gateway again! I gave him the SNID of the desktop and waited for him to pull up my information. He kept apologizing and saying that his computer is slow and blah blah blah. After 30 minutes of waiting and not getting ANY information about my desktop's issue I just got fed up and demanded that he tell me whats going on. He gave me his 'oh sorry about the inconvenience i caused for you', something which he repeated EVERY minute for the whole time we were on the phone. After he said sorry for this last time, I was put on hold and hung up on.

    30 minutes of NOTHING! It was so ridiculous! Another thing that annoyed me to death was that he sounded like a robot and had NOTHING else to say other than sorry blah blah blah this will only be a few more minutes. He had NO product knowledge, I could not understand him, and at times he completely ignored what I was saying!

    DO NOT buy from gateway! Their customer service is just TERRIBLE!

    Michelle 6/22/10 2:22PM

  • THIS COMPANY IS THE WORST COMPANY I HAVE EVER HAD TO DEAL WITH!
    I PURCHASED MY COMPUTER FROM GATEWAY AND IT CAME WITH LIFETIME TECH SUPPORT AND I HAVE BEEN TRYING FOR 3 DAYS TO GET SOMEONE TO TALK TO BECAUSE WHEN IN PUT IN MY S/N # IT TELLS ME MY COMPUTER IS OUT OF WARRANTY AND HANGS UP ON ME. THAT IS TRUE I DO NOT HAVE A WARRANTY BUT DO HAVE TECH SUPPORT THERE IS A BIG DIFFERENCE THERE. I HAVE TRIED THE LIVE CHAT AND EMAIL TO THEM AND I AM GETTING NO WHERE. THEY ARE TELLING ME I HAVE TO USE PAY FOR SUPPORT AND PAY FOR SUPPORT TELLS ME I NEED TO TALK TO TECH SUPPORT BUT NO ONE CAN GIVE ME A # TO GET TO TALK TO SOMEONE LIVE WITHOUT GETTING HUNG UP ON. I HATE GATEWAY!!!

    JAC 6/22/10 5:46AM

  • i just spent 100 bucks to send my monitor to texas... turns out the issue is in the desktop. but they now want me to dish out 100 more bucks to ship over my desktop. screw gateway

    Anonymous 6/18/10 5:37PM

  • the service sucks- i am a computer tech-and i had the system board go in a brand new net book,lt31- they dont know the status any time i got into the dragged out tech support info-help email crap!! gateway,and acer both suck bad- i will not buy another product from this co. at all- dont care if its almost free!! the support sucks,and shipping back is another problem too! dont know why i can ship it from one side of the US to texas in a few days and it takes them weeks to ship it back after the repair!!

    mike 6/16/10 2:29PM

  • gateway support sucks!I have a M6866 laptop that I was given broken,I fixed it,and wanted to order recovery disks,due to a new HDD,and an unreadable coa.About a week ago, I actually got to speak to a human,but he couldnt help me because my unit is out of warranty.I got ahold of his supervisor,and he helped me out,and gave me an order number to use at a later date.Today,I tried to call and order the disk,and could not get a live person.The automated system kept hanging up on me.I will Never reccomend gateway to anyone,and once I'm done with this one,it's sold,and out of here!I did manage to order the disk online,but I don't know what I ordered,all it said was "recovery media" Ron

    skru_luse 6/16/10 12:03PM

  • NEVER BUY A GATEWAY...

    My gateway notebook NV78 is 7 months old now, and is still covered under gateway's warranty. In the last 2 months it has been in their repair center 2 times for a total of 32 days. The first time, they replaced the motherboard, re-formatted my hard drive (for no apparent reason) then sent it back to me. I took it out of the box, and it ran for 90 seconds, then it fried the replacement mother board. The second time in for repairs it took over 2 weeks to get it back. It came back working, for 2 or 3 days then software problems came up, and I had to do ANOTHER system restore (of course they won't send you the disks for free). Today, 3 days later, another mother borad is dead. Gateway refuses to replace the machine, and wants to take it in for repairs AGAIN... they dont offer a loaner replacement in the meantime, i'm just supposed to run my business for another month without my computer.. I AM FED UP WITH GATEWAY, ACER, AND THEIR SO-CALLED 'TECH SUPPORT' SAND DIGGERS. IF YOU DONT WANT TO DEAL WITH THIS SAME FRUSTRATIN- NEVER EVER BUY A GATEWAY, ACER, OR E-MACHINES COMPUTER... EVER!!

    Anonymous 6/16/10 11:03AM

  • I bought the extended warranty from Gateway. They sold the warranty service to a company that went bankrupt so I have no warranty.

    Gateway/Acer has the worst customer service in the business. I don't know how they received even one positive comment.

    Robert 6/14/10 1:48PM

  • Gateway IS THE WORST, I will never buy a gateway again.
    Two years I have had this and had insurance and 10 days past the expiration date it breakds down. Forget the 800 # you cannot get a live person. I agree with everyone else GATEWAY S___ KS! I will not recommend a Gateway to anyone.

    Anonymous 6/11/10 12:31PM

  • I bought a FX6801; the hard drive failed repeatedly for about a month, and every time I used boot disks to restore--boot disks that didn't come with the computer, but I had to beg customer service for. I spent hours with their online chat, and after several conversations I DEMANDED that they take the computer back and fix it because there was a hardware issue. I was surprised when they complied and I sent it to them. It returned a few weeks later (in ridiculously unsafe packaging) and all they did was USE THE BOOT DISKS. EVEN THOUGH THEY KNEW THIS WASN'T THE PROBLEM. I sent it back to them again after several conversations convincing them that the hard drive didn't work and they finally did take it back and fix it.

    The computer I bought became usable about four months after I bought it. It has worked for about four months just fine now, but the hassle was completely unnecessary. And what if something breaks again?

    repulsed 6/7/10 6:12PM

  • Apparently Gateway will let anyone charge in someone elses name and charge you for it to ruin your credit the d..m site helps no one and there is NO phone so DO NOT BUY ONE!!!!!!!! FEDERAL TRADE COMMISSION...HELP!!

    sad boy 5/30/10 2:24PM

  • Today I wanted to ask Gateway a very simple question. Recording voice said "use your SNID number, and if you don't have that, use your serial number. I punched in the SNID and was told, " " sorry, wrong serial number, goodbuy". THEY HUNG UP !!!. I was quite angry, and called back again to put the S/N in now, and was told, "sorry, you called before - Goodbuy. THEY DISCONNECTED ME AGAIN!. Honest to God, I thought I was on some kind of candid camera. There is no phone number to talk to a human being. I called Best Buys for Acers telephone number, and the only one they have is the one I used. I still can't talk about it without getting furious. I cannot wait to go into BestBuys on a busy day and tell everyone looking at a Gateway or an Acer this story. I pray that their salesman is there at the time. Horrible customer service.

    gerarush2 5/25/10 10:00PM

  • GATEWAY TO HELL.
    Why did I change from DELL to Gateway to hell.
    They are only good in selling bad products.
    Customer and technical support is the worse in the industry.
    I have used my laptop only a few times in the past 10 months, and all of a sudden it decided not to boot up.
    The technical support is very basic and very SLOW.
    Do yourself a favoir and by a Dell, Toshiba or any other brand but this.

    YGDZOOM 5/24/10 3:45PM

  • I will NEVER BUY A GATEWAY COMPUTER AGAIN!
    Customer service is OUTLANDISH! Took an hour to get in contact with company rep.

    Anonymous 5/24/10 9:52AM

  • I bought a Netbook computer from Verizon Wireless in Dec of 2009. After loading my documents and software, I started encountering errors in the hardware and screen freezes. I called Verizon Repair and they asked me to contact Gateway, since they do not cover the Netbook themselves. I called Gateway Repair and they suggested I recover the computer to set it back to its original state. After doing so, I still encountered errors and freeze ups. I continued to try and use it, calling Gateway repair when I had enough time to sit and work with them. After many calls and hours of Tech Support, they ask that I send the Netbook to their repair center in Texas. I did this and when I got it back, it had the same error messages as before. They Indicated the changed the Main board and the Hard Drive but from my point of view, it was still broken. Again I contacted Gateway Repair on several occasions and again there were hours of changing of settings and recovering the computer back to its original state. The error messages did not go away so they had me send it to Texas again. Then I get it back again and 5 minutes after turning it on, I get the same error messages and freezes as before. Again I call Repair and spend an additional hour, changing settings and "turning off" the ability off the Notebook’s ability to warn me of USB errors. The technicians are polite and seem to want to help, but it seems the Netbook is just too much for them.
    It is now May 14, 2010 and I have paid over $240 to Verizon for Air Time, Lost over $900 due to lost appointments out of Outlook Calendar, Several Patients upset they were not able to be seen for an appointment, 10 Hours of my time (I am a doctor@ $150/Hr) and assorted other costs to ship the Netbook to Texas. I bought this device as a convenience and to save me time and money. I am still waiting to use it and have it work reliably. I use a 5 year old Sony laptop between the Netbook melt downs. This is definitely not saving me a dime and the frustration is ridiculous. I wanted a tool which would help me in my business and the Gateway Netbook is definitely not what I needed.

    ttalbers 5/15/10 12:07AM

  • bottom line here is gateway dosent provide phone sales anylonger and that sucks. i always had a gateway but now im forced to buy dell. they offer phone sales with REAL LIVE people. GATERWAY YOUUUUU SUCKKKKK!!

    alan 5/11/10 11:42AM

  • This has got to be the most useless site I have ever tried to use. I will never, ever buy gateway, and I tell everyone I know not to buy gateway. My laptop is only 6 months old and I have had to spend over $200.00 on getting it fixed.

    Anonymous 5/8/10 5:00PM

  • I agree with everyone here, the customer service is, at best, horrendous. Regarding the Recovery Disk, I received the following email from Gateway:
    "To order replacement recovery discs/media, please refer to Gateway's online order form located at: https://secure.tx.acer.com/RCDB/Main.aspx?brand=gateway. If your system is not
    registered, you will be prompted to complete registration prior to ordering
    backup media. This registration process may take up to 24 hours. Recovery CD
    costs around $20.(Shipping & Tax extra)." Also, I called the number listed above and spoke to someone who told me Acer bought Gateway and changed their customer service to all "chat" methods. The number for Acer in Temple, TX is 254-298-4000, fax, 254-298-4233. Hound them...I plan to!!

    dikemper 5/6/10 1:10PM

  • terrible without the s/n number you cannot talk to a live person and I email 7 days ago and not a bleeping thing out it it except a automatic email that someone would get in touch with me. Service sucks

    Anonymous 5/6/10 12:37PM

  • WORST. SERVICE. EVER.

    Anonymous 5/6/10 11:59AM

  • Hello,
    I would like to say how disappointment a had talking hours and hours with these people from Gateway. In October 2009 I purchased a laptop NV 5214U. After 2 weeks a had my first issue. I send it back to them to be fixed, and I paid the shipment. Now is April 2010, and with regret i can say that since October till now I had sent this laptop for service 4 times and every time they sent it back, I had different issues. They didn't even check the laptop to see if is working. I am so tired to call them. This laptop is BS. I would never buy a Gateway again. I spent time and money for nothing.

    arizo 4/30/10 4:02PM

  • 6 days 4-6 hours a day I still haven't spoke to a human!!!!

    Anonymous 4/29/10 3:11PM

  • 'SN ID' -Holy telephone HELL!!! you are not getting anywhere without one of these. It would help if the dumbasses used plastic coated, or even laminated stickers for such VITAL information. If they didn't print it on a paper sticker the ink may not have smudged completely away in a matter of weeks. I have taken my computer in for service and they took it apart looking for a serial # on this Gayway POS, never found one!
    At the end of the day, I have a NEW gateway laptop that will be a dinosaur in a couple years because it lost it's fu@%ing Serial Number!
    ***WITHOUT YOUR "SN ID" GATEWAY CUSTOMER SERVICE IS NON EXISTENT!!!***

    Extomkat 4/29/10 11:59AM

  • Has anyone tried to find the 1-800 number on gateway.com? its absoloutly impossible! they hid is so damn good. gateways arent bad computers, its the tech support that is bad. i cant believe they make you pay for simple questions. what has the world come to??

    tombomb33 4/28/10 12:15AM

  • Gateway sucks! what ever happened to real customer service! they shouldn't make people pay for answers to simple questions! I feel it diminishes the company and the product and will just make people not wanna buy anything from them.

    Anonymous 4/26/10 12:58PM

  • HORRIBLE COMPUTERS!!!!! I feel as if Gateway should not even be able to sell computers, there should be some sort of Lemon Law. The first one I had burnt out within two years, but best buy replaced it because it was within the two year warrenty and I brough it in more than four times to have it fixed. They gave me the second for free but I still had to pay for the two year warrenty. I have no brought it in twice for the same problem but my warrenty is up in two weeks, so I will be unable to replace this horrible, stupid computer. It is probably for the best though cause it is just a terrible computer. There is somewhere I could report it to other than gateway, its like they get away with murder. I sware they put something in the computers that makes them burn out with-in 2 years so you have to buy a new one.

    abby19833 4/21/10 11:48AM

  • I just got a new laptop and the touchpad stopped functioning in less than 2 months.

    I went online to chat with 3 tech support technicians and had a terrible experience with them.

    Now they are asking me to pay for shipping the product to them for repair.

    GM 4/20/10 11:03PM

  • I know that to order rhe recovery disks from gateway, you can go to support.gateway.com, & click on Recovery media purchase program to order recovery disks. But, you can only do this if your computer is 3 years old or newer. Any older, and Gateway (who is now owned by Acer) will NOT supply recovery disks.

    Bob F4 4/15/10 5:07AM

  • Awful!!! BEware do not buy gateway if you want peace of mind and a problem free experience. I tried just getting them to replace the power cord. After 4 email attempts and 3 phone calls 2of which where hang ups by them. I am now paying close to 80 dollars for a battery for my new gateway laptop. Not my idea of good customer service.
    Please don't buy gateway!!!!

    indianamomjune 4/14/10 7:13PM

  • Gateway sucks. The only way I can TALK to a live person is to PAY for customer service. This is crazy. I never heard of having to PAY for customer service after I have paid hundreds of dollars for one of their laptops. All I need is a recovery disk but have NO WAY to order one unless I pay to talk to someone. This is NUTS. I will NEVER purchase from Gateway again.

    melissakauffman 4/7/10 9:20AM

  • I got no response at all.

    Anonymous 4/3/10 5:26PM

  • My laptop was stolen 3 weeks ago, I have been trying to reach a live person at gateway to find out how to retrieve my cerial number (located on the laptop itself) for the police report, this seems to be the only way to prove its mine if my laptop is recovered at a pawn shop. I have the box it came in, the startup disc, the receipt, and even all of the little pamphlets that came with the computer. I've called every phone number I could possibly find, I reach a computer that will not direct my call without the cerial number. What was the point of registering my laptop? Why can't I speak to a live person? Why can't I reach anyone to help me? This is horrible service (I guess you could say I'm not getting ANY service).

    Jen 4/3/10 11:03AM

  • 4 calls to gateway, I needed to speak to a representative. Could not get past the STUPID COMPUTER PROMPTS TO ENTER THE SERIAL NUMBER WHICH I DID NOT HAVE BECAUSE MY SON IS IN THE ARMY IN AFGHANISTAN AND HAS THE LAPTOP WITH HIM. ALL I NEEDED WAS A HUMAN VOICE THAT COULD HELP ME WHEN I GAVE THEM THE MODEL NUMBER. I would be directed to the website again which was usless.
    MORAL OF STORY IS GO TO MUNDO CORP. They handle all parts and supplies for Gateway products, list prices and have friendly operators to help you.They overnight products and stand behind the products. I will never have another gateway product and plan on telling everyone I know.

    Anonymous 4/2/10 1:06PM

  • I purchased a Gateway LX6200 in November 2008 based on its relative low cost and respectable components (more than adequate RAM, large hard drive, etc.). I have been generally happy with the computer, but recently had a very frustrating experience with Gateway's customer service.

    Near the end of the one-year warranty period, my computer crashed (would not boot). I contacted customer service and they instructed me restore the computer to the initial factory condition by hitting key combinations at start up. This failed (after several attempts) and they told me to load the Windows recovery software; however, these disks were not included with my computer. I was instructed to order the recovery disks, which would take about a week to arrive (thus after the one-year warranty period). I called back and again tried the key commands at start up, but was not successful. I suggested that the hard drive had failed, but the customer service representative dismissed the idea. The recovery disks arrived, but did not solve the problem – no hard drive was present. I replaced the hard drive myself and the recovery worked. I have not been able to get into customer service now that the warranty period has expired.

    There are several issues here that need to be raised:

    1) The hard-drive failed while the computer was under warranty. However, I was basically given a run-around (ordering disks, agents dismissing the idea of a failed drive) resulting in the expiration of the warranty period. It is amazing to me that I, as a layperson, could diagnose the problem, whereas their customer service reps could not.

    2) This process would have been much easier had recovery disks been included with the computer. The agents told me that I should have created my own disks at the Gateway web site, but I was never instructed to do so. By the time recovery disks arrived I was blocked out of Gateway's customer service.

    3) Significant time was lost dealing with their contracted customer service. They didn’t have much to offer besides the key combinations at start up. When confronted with questions, they had overly simple answers or read from a script. For example, in response to my query about the hard drive, the agent stated that since the splash screen showed up the hard drive was fine.

    I will never buy another Gateway computer.

    cduross 3/31/10 6:06AM

  • As promised,I am writing to report my experience with Gateway repair in Temple, Texas. I sent my computer via priority mail on March 5 with a letter containing my contact phone and address and explained that THIS IS MY ONLY COMPUTER, so I couldn't be reached by E-mail.Sure enough they sent an E-mail on March 9 saying they had received it and another on March 18 saying it had been shipped back. It arrived March 22 with a note saying the mainboard and wireless card had been replaced and the O.S. reloaded.I have a sneaking suspicion that reconditioned parts were used in my brand new unit. I will investigate and report!P.S. the corporate customer care phone number provided above now refers you to 866-539-3901 aka INDIA unless you choose option 3.

    Willow 3/29/10 3:50PM

  • they will not help you ask them something or to get you to the united states they put you on hold and never come back..good luck gateway your going to the BBB....i have sent emails oh you didn't do it the right way or they say we will look in to this and if not taken care in 7 days get back to us ya right..i have 5 days left and they are putting it off so they don't have to help.
    you just don't want to help anyone from all your comments just want our money..

    Anonymous 3/26/10 2:55PM

  • Gateway has made it impossible to speak with a person. And someone needs to explain that you don't have a "chat" when your computer is DEAD!!!

    Their lack of customer service is evident by all the complaints here and on the "Consumer Affairs" website.

    Won't ever get another one, and will tell everyone I know how bad their products are and about the terrible service. What JUNK!!

    Anonymous 3/25/10 3:15PM

  • ordered recovery discs for $19.95+tax. arrived 11 days later. didnt work. called and my contact was being guided by another person(tier 2). final resolution was to 1-ship the tower to texas on my dime, and if unit had another fault i would be charged for it. 2- purchase the OS from retailer. no mention of replacement discs or a refund for the worthless ones. stupidly i considered shredding the darn thing to get even. instead i purchased the os from a vendor at home and am up and running. i would rather drink poison than purchase any product of gateways or any of their partners. for those satisfied i hope you never experience the maze of horrors i did.

    stonecuter 3/20/10 3:40PM

  • Never again would I buy a Gateway again.....anytime you call "tech support" (what a joke) Im told to call a fee-based U.S number. We really need to stop out sourcing jobs to INDIA because they have no clue!! My issue is that I needed help configuring my microphone settings. That should have been a 3 step walk threw. Should have Bought a Mac or Dell. So frustrating.

    Kia 3/16/10 5:43PM

  • This service I don't think could be any worse- there have no customer support..the chat service gives you an toll free number which is nothing more then automated check this check this..when you ask for a supervisor the calls are short..I have the dialog saved!!

    Inder 3/12/10 4:33PM

  • Purchased a gateway fx series desktop 9/2009 and the computer has been in for repairs 3 times since then and is still not working properly. They have authorized a replacement of my computer on 3/5/2010 it is now 3/10/2010 and i have no idea when or what computer i will be getting to replace the piece of junk i purchased. Every time i call they keep telling me that they don't have any replacement units available at this time and they will contact me when they have more. What kind of crap is that, they have units available to supply retailers but not me? i would like to file a complaint with the atterney general but i am not sure what state i should file the complaint with. If anyone has a way of getting things done with gateway please shoot me an email discountgroupllc@gmail.com thank you.

    Never ever will i buy another gateway and i currently own 2 laptops and a broken desktop (laptops work great so far). If you are unfortunate enough to purchase a gateway be sure to buy from a major store that offers there own service plan because gateway is trash.

    Gateway hater 3/10/10 8:04AM

  • I was trying to purchase a NV5932u notebook which Gateway clearly lists as one of it's offerings on their website.

    However when you try to purchase it you are informed that no National Retailer or Online seller has this computer. Since you cannot buy from Gateway direct how in the world are you then supposed to purchase this item?????

    I had a full conversation(via e-mail) with customer service over 2 days and every solution offered was a deadend. Finally they even suggested I enroll in their pay for help service ($59.99). What????

    If anyone (including Gateway) doubts this please check incident number 100305-001216. The full conversation is there.

    Gateway personnel do not have a clue as to their product offerings and/or where to purchase them. Imagine a customer who actually wants to throw money at them being rebuffed like this.

    If Gateway wants me back they will have to PAY ME for the benefit. My vote is for Dell.

    Bob 3/6/10 6:21PM

  • I have purchased and used several computers over the years; Dell, Sony and HP mostly. I can honestly say Gateway computers are a piece of crap. I wish someone had warned me about their quality, difficulty in getting customer service and trying to talk to a technician in India who does not give a damn about you. The technician blamed my difficulties on the software. I personally bought three different operating systems and the performance of the computer never changed. The computer randomly changes windows, out of the blue shuts down windows I am working in, while typing text in email the cursor wanders and your text goes somewhere totally unexpected. You can not have multiple windows open and expect to move freely back and forth between the windows. The system overheats and shuts down. I could go on. I am so frustrated with this piece of crap. Not only is it the worst computer I ever bought but it is the worst $800 I ever spent in my life. I have filed a complaint with the Better Business Bureau and Department of Consumer Protection of the Attorney Generals Office. Maybe these agencies will want to do something because Gateway sure does not want to respond to my problems. DO NOT BUY A GATEWAY COMPUTER!!!! YOU WILL BE SORRY.

    Anonymous 3/6/10 4:02PM

  • Another customer who is sorry he bought this computer from Gateway !!!! I want to BUY a math co-processor, or a program, for my computer. I could not reach anyone on the stupid phone number on this page. Another loet customer !!!!!!!!!!!!

    Anonymous 3/5/10 5:50PM

  • I would never buy a Gateway product again, and the only pleasure I have is every time I’m in Best Buy I wonder around the computers and tell perspective customers of my experience. Employees don’t appreciate it, but hey I’m an informed consumer.

    I bought a 610 Media Center PC paid over $2,200 for it, 8 months later the thing crashes. I send it in, and get it back with someone else’s operating system on it. It then did make it for about 12 months and crashed again. At this point I give up and just use my lap top, and made the mistake of not sending it in right away to get fixed. By the time I send it in and they fix it, again its 12 more months. And as you can imagine 4 months later it crashes again. And of course now they want to tell me sorry your 36 month warranty is up. Sure wish there was a lemon law for computers, however even if there was I’m sure Gateway would find a way out of it.

    Davis 3/5/10 9:41AM

  • GATEWAY: CAVEAT EMPTOR
    I thought I would share my experience with GATEWAY support with members here.
    In June of 2009 I purchased a Gateway Series T laptop. By October it had developed booting problems and by November it was just not booting beyond an error screen repeated ad infinitum , accompanied by shrill beeping sounds.

    I dutifully spent a day or two chatting with Gateway support. I came away from this so called support very dissatisfied and with a strange feeling that the guys on the other side knew less than an average Joe about laptops. Eventually they gave me their HIGHER level support number and asked me to call there for assistance.

    After a terrible 30 minute struggle with the robot that answers the phone there I finally got it to recognize my serial number and not drop the call telling me it did not understand what I said or punched in! I felt elated as if I had just passed a terribly hard entrance exam. Then a chap who spoke a strange dialect of English took the call and though dryly polite, did not convey much confidence or knowledge. His main task was to play a recording for me as to how to pack the laptop to send it in to the repair center. The FEDEX number I was given to send in the box was later rejected by FEDEX and in the interest of not loosing another 30 minutes, I paid the shipping out of my own pocket.

    a few weeks later the lap top came back, and right out of the box it had the very same symptoms for which I had sent it in! Obviously the boys at the repair center had nether repaired it nor did supervisor review and double check their accomplishment.

    Suppressing my anger, I figured the chat guys, at the very least, would have a sympathetic ear and help me get expedited assistance. Wrong! They could not care less and asked me to do the very same thing I had done the last time. In other words, to call the same number and get tortured and rejected for an hour by the very same incompetent robot and later the customer service rep. Which I dutifully did, all the while hiding my anger at the meager and mediocre post sales support GATEWAY offers us saps who fall for their products.

    As the repair guys celebrated, Christmas, Hanukah, New years etc, a whole month went by and I continued to not have my lap top. Finally sometime after Valentine's day I got my laptop back.

    excited at the thought of actually getting some postponed work done - it had been 3 months plus, since I first started to have troubles- I rushed to turn it on. The machine beeped for about a minute but eventually booted. It updated some windows files and then asked for a reboot. It never recovered from the reboot as it went back to displaying the very same symptoms for which I had sent it in! The repair guys had struck again. By now I figured Gateway did not have a very high standard for hiring service techs!

    Now 3months plus had gone by, two attempts had been made, so again suppressing my extreme frustration I went back to the chat, when it was suggested I do the same cycle again I gave up and wrote an email to support in hopes of getting someone who might actually help. As 15 emails later all they do is give me a canned answer which in generic terms reads as follows:

    Quote:
    "...Thank you for contacting Gateway. I apologize for the inconvenience that you have experienced.
    We have verified your product serial number LXWBS0X00591100D742401 and it shows that your product is in warranty, software is out of warranty and serial number is registered.
    I understand that your booting issue still persist even after getting the unit serviced.
    I'm really sorry to inform you that because we do not sell direct we are not able to submit a refund for your product. Please get the unit repaired from our Service Depot free of cost to resolve the issue.
    You can also contact our Voice Support at 866-539-3901 for further assistance in this regard.
    I sincerely hope that one of these options provides a resolution for this issue.
    Your Service Request Id is 1-63BK43............"

    The line that catches my attention is: Since we do not sell directly we can not give refunds [and by extension Exchanges - as I have asked them to at least exchange it]. Obviously I am not keen on sending this back again for another 40 day stint at their lab, only to get it back a third time as it went in: UN-REPAIRED!!

    I have asked them to exchange it since they are incapable of repairing it. yet they dodge the issue, and a few times they have promised a higher level support contact which they later negate! basically they are playing with me, neither able to repair my laptop in two tries spanning 3 months, nor letting me talk to anyone with any type of authority. Just chatting or corresponding with guys in a far away land, or battling it out with their robots!

    I feel I was swindled by GATEWAY and now I am being stonewalled by them with no recourse or access of any kind to anyone who can actually give me a satisfactory settlement for my $700 wasted dollars.

    Caveat Emptor!

    pirooz 2/25/10 11:39AM

  • I will be posting a comment on every website that allows customer ratings. I own two Gateways and have referred two others which tallies to 5 computers purchased from Gateway in the past 6 years due to my efforts. Two of the computers referred didn't last 2 years (1 did get resolution) without issues. One of mine has an issue, and the laptop has dust in the screen, but works fine. Never-the-less, I was still looking at purchasing two more from Gateway,with the referral to another person. I contacted customer service to find out about specifics on some of the hardware and got the run around. I expressed I wanted to BUY and someone should really take the time to research my question.. just read the email. Instead, I got responses that didn't even touch on my issue. Finally, I told I responded telling them they lost a BIG sale and loyal customer AND I would be contacting head quarters forwarding them the email responses I received. Believe it or not, I received a response stating, "Thanks for deciding to purchase our computers...". It's obvious that is their way of saying kiss-off.

    Needless to say, I will be forwarding the email.

    RUN from GATEWAY 2/25/10 9:36AM

  • enough is enough Gteway Laptops are very cheap.But the ugly truth is these computers are not very good for long time.I just bought a Gateway computer and now it is started to trouble me.The touchpad doesnt work some times it works and also the keybord has same problem.I call the customer service and then they try to solve this problem with my hand .is this a good customer care????????????.i never buy any gateway products in future.anyway i lose 600$ from my pocket.when i asked to resend this computer for service they are saying that i have to pay for shipping and insurance.is not fair for a customer

    abc canadian 2/24/10 8:42PM

  • Ive owned a Gateway computer for a year now and my experience has been terrible with them. Ive spent over 100 hours on the phone with those incompitent indian f*[ks! Not to mention the peices of equiptment that I purchased from them were, and still are junk. The moniter (lcd 22") sometimes will come on and have no picture, gateway has pretty much refused to fix it (still under warranty). The computer is a lx6810 and its awesome until u start to use it, then it just shuts off and anything you were doing ............ Yep. So I finally got a hold of a level 2 tech who set me up to send both of them in. The response time was great like 10 days (to fast.?.?). The letters that gateway sent back with both units pretty buch looked like a pic of hitler flipping me off. The moniter still has the same problem it left with and the tower looks like it got hit by a truck. I cant say how or who is responsible but it didnt leave my house it that condition. The tower is on its way back now but as for my experience so far....is not approprate to post. Next try might be a HP?? 23, Charlotte NC

    Anonymous 2/22/10 8:13PM

  • I'm only fourteen years old and I now know why for the rest of my life I'm never going to ever recommend or buy another GATEWAY ever. It is so frustrating to get support, First I have to do this, then that, now this. I can't even find a video card that will fit in the dang thing to upgrade it, so I can't play games whatsoever, I mean how crappy could this get? It is a 09 model and it has worse graphics than my old HP. So frustrating I will never ever purchase one of these ever again, my next computer is going to be a DELL for sure.

    -cj- 2/20/10 3:03PM

  • no issue resolved, the person was only interested in register me. And simple question where is the modem and where is the telephone plug was not answer. All he was interested is am I connected to the Internet.

    david perry 2/16/10 8:56PM

  • i've only had my gateway for 4 months and so far it has taken 4 calls to support, then a return to manufacturer, then 2 more calls to support, then another return to manufacturer, then 3 more calls to support all for the same problem, my computer screen shuts off in the middle if a task, the power to computer stays on. i'm trying to find out how to get a replacement, which now includes more calls to support. how many times do i have get the same directions and the same non-answers before i get a replacement, i can't even get that answered!! it's making me crazy, frustrated and angry, i'm starting to really, really hate this company

    pambies 2/13/10 10:49AM

  • I have never experienced such terrible service level, beginning with the fact the phone numbers are not so accessible, the answering system is terrible and is obviously meant to divert you from speaking to anyone. the emails received from the company read the following: "Please note that this is
    an Auto Generated email so please do not respond."
    I work with 25 people who constantly change laptops and i will be sure to recommend to everyone who i work with and in general NOT to but any gateway products. My last laptop was a Toshiba and it was wonderful I regret not getting another...oh, and did I forget to mention that i had to call because the computer just "died" after 6 months of buying it? :((

    Anonymous 2/11/10 9:11AM

  • Hello,

    I purchased a gateway computer in 2007 along with a 3 year $300 hardware maintenance contract. Gateway sold their hardware maintenance division to a company called MPC in 2008 which went out of business in 2008/9. When I called Gateway's automated number they said, after giving them my computer SN, that Gateway would not stand behind the maintenance plan and therefore i would have to find someone else to fix it.

    Nice customer support ha??? I would therefore suggest you not buy any Gateway products period because they don't stand behind their systems and or support their customers. Not even a suggestion on where I could take the computer, just (Gateway doesn't support your system) per a voice prompt.

    Thanks,
    Dave P
    Mass

    Anonymous 1/27/10 8:01AM

  • I purchased a Gateway Mini computer to have one for travel. It has already been back to the company once because it just stopped turning on. This morning I wanted to send a quick note before work. It won't turn on again.
    The next time your computers come on HSN I will call until I get someone to listen. This computer is trash. I have used tech support at least once a month because of some problem which pops up.
    I would also like to point out that whoever had the bright idea of not sending an instruction book with the computer be shot. How are you suppose to know how to get it to work if you have no directions. When I finally go to the set up directions they were so small I couldn't read them.
    This computer is a LEMON. I intend to file a LEMON LAW complaint against your company.
    I was advised after I had bought your product not to do so. That warning came a little late. You can be assured that I will never touch another product of your company. I will also send everyone on my facebook, teitter, dating sites etc the same information.
    Your product is junk.
    Shame on a company whose name has stood for quality since computer became a household word.

    peggylost 1/27/10 6:48AM

  • I am a rebuilder of computers. I am NOW at this moment going to advise ALL my customers to avoid Gateway Products completely in the future. Reason being, you manufacture & sell a product, then later to find you cannot get support Updates or even download simple drivers for those units..... Shame Shame on GATEWAY.
    I have been threatening to go with "Stickly DELL" .... Now you have helped to make up my mind.

    Anonymous 1/19/10 5:38PM

  • I purchased a Gateway desktop at Best Buy in July of 2009 and got my free upgrade to Windows 7 in December. Gateway sent me two disk and one did not work properly. After the install I started having problems with my computer. I emailed gateway and explained I think my problem stems from the fact that one of the upgrade disk did not work properly. I never heard back from Gateway. I tried there online chat with Tech Support and all the person on the other end did was tell me to wipe everything out of my computer and then reinstall Windows 7. I stated to him several times that the disk did not work. He kept telling me to reinstall. When I got hostile and asked are you even reading what I am writing the disk does not work, he then gave me a number to call.

    I explained my situation on the phone to the rep with a heavy accent for another country. After about 15 minutes he said I had to be transferred. I started over with the second phone rep with even a heavier accent and after 15 more minutes he said he had to transfer me. During the transfer the call was dropped. I spent over an hour on the chat and phone, and got know where.

    I wrote a letter a few weeks ago to their corporate headquarters and have not heard back. I am not happy with Gateway or Mircosoft

    Anonymous 1/19/10 10:38AM

  • In September my son purchased a Gateway DX4820 for me. The specifications included a 56kb V92 fax modem and the OS was Windows Vista Home Premium. When we assembled the computer we found the socket for the phone line just outside the PCI slots location. When we looked at the Device Manager there was no modem listed. I contacted the company and was told that to use a modem I had to have Windows Vista Business (this option was not explained when the computer was purchased). I did not upgrade my os because Windows 7 Home was due out shortly and it included a fax capability. My Windows 7 upgrade came from Gateway and after installation the Device Manager still did NOT list a fax modem. I contacted the e-mail support for Gateway and it took me 2 e-mails to get the support personel to acknowledge that "As per our records your desktop is in warranty and is registered." They then proceded to look at their canned answers book and instruct me to go through the Windows 7 fax installation package (I had informed them that I had already done that). After several e-mails on this issue they tried to switch me to their paid support service, and when I AGAIN explained that my computer was under warranty they suggested I go to a shipping company, have them package and send the computer (at MY expense) to the Gateway depot in Texas where it would be "fixed" in 7 to 10 days after it was received. I work from home and could NOT be without the service of a computer for such a long period of time, and suggested that because the fax modem is just a PCI card they could send me a new card and I would install it. This was a too obviously simple solution for the technical support personnel, who insisted that "As per our policy Fax modem is not an end user replacement part". A PCI card is not "user replaceable"????? Then I was supplied with the phone number of the Gateway "Voice Technical Support" where the support technician I contacted was even less knowledgable than the ones I had been dealing with over e-mail. She first insisted that my computer was NOT equipped with a fax modem card. When I pointed out that the specs for this model list such a card and that there was a socket on the outside of the section where the PCI slots are located, she said that the card on that slot might not be a fax modem card. When I asked her what other kind of card had a socket that fits a phone line jack she said it could be an ethernet card (on a PCI slot with a socket that would not fit an ethernet jack?????). At this point she kept mumbling and going around in circles about what my computer model could have so I realized I was wasting my time with the whole support crew and I hung up. I bought a new fax modem PCI card for $40, removed the original one, put in the new one, and lo and behold! the computer recognized it and I now have a working fax modem. I looked at the original card I removed and it was indeed a fax modem card model HPI56L6(P40) manufactured 2009/06/02. If Gateway personel have such poor knowledge that they could not solve this simple problem, I hate to think what would happen to buyers who face more complicated problems while still under warranty. (PS I have a copy of all the e-mail traffic with Gateway).

    Anonymous 1/17/10 3:28PM

  • This company obviously have no personnell on staf that possess markting or customer retention skills.
    They have a new PC advertised on their web site,DX4831-03, but no online seller has them, no retailer has them and when I call thier 800 numbers I am refered to the web site.
    There is no online customer assistance for sales. One nuber I called was generic in nature only announcing they were closed call when open, not projecting the company name or the hours of operation.
    Is it an overall effeort to remain third or fourth in sales???

    Anonymous 1/17/10 9:19AM

  • Bought the Gateway HD2201 22 inch monitor less than month ago and display no longer works. The menu buttons just light on and off repeatedly.
    Tested the monitor with 3 computers and different VGA cable.
    Here's my experience so far:

    - Agent abruptly ended first chat session while I was repeating myself for the third time in a response.
    - Agent took extended lengths of time to respond to question or ignored the questions completely and then asked if I can be placed on hold.
    - Agent asked for confirmation of my address which contained two cities in the address.
    Responded with full, correct address and got a response asking what city I lived in.
    - Agent flooded non-resizeable chat window with information about return process.
    - Agents stated I would receive the confirmation email with return process "shortly" and I had to submit a support question on their website the next day because I did not receive the email.
    - The opened support question on website was updated with a status of solved without a response or email with process instructions.
    - I updated the support question about not receiving a response and was given directions to send monitor to an address with no addressee and nonsense information about being a Canadian resident which I am not.
    - I updated the support question again looking for clarification and received an apology and a different address to send the monitor back for repair.
    - The shipping expense is placed on the consumer who was already inconvenienced by the product not functioning.

    Gateway is horrendous and it's no wonder why they run a failing company. This small experience with them reaffirms my choice of not using them previously.

    Anonymous 1/13/10 6:09AM

  • I have a 2 week old NV5334 laptop. Right out of the box, if it goes to sleep/hibernate the hard drive won't come on. If I hard boot it gets stuck on retart repair and freezes. I spent two hours on chat to be told to turn the power supply to never sleep. How does this help if the hard drives don't start at boot up. Total time 4 hours over 4 chat sessions. Total problems fixed 0. Ready to chuck it through nearest Best Buy window.

    Anonymous 1/12/10 7:12PM

  • Hard to reach. No toll free 24-hr telephone support. Does not cover for shipping fees even though computer is under warranty.

    dmc 1/10/10 4:03PM

  • I called Gateway tech support yesterday for a problem that my Windows7 updgrade caused. Note that the upgrade was sent to me less than 30 days ago, yet the idiot tech support guy from India informed me Gateway warrants software for 90 days from the date of purchase. According to him the Windows7 upgrade was "complimentry" that since I didn't actually purchase it from Gateway it was not under warranty!
    This was the POOREST technical support I have EVER recieved! His badge number was GWSI010. On top of the fact that the idiot didn't want to fix the problem, he had NO idea on what he was doing!
    He refussed to transfer me to a level 2 technican or to someone in the United States. I was on the phone with them for 71 minutes, 26 seconds.
    Because the Windows7 was NOT warranted on a computer that I bought In September he wanted me to either PAY to ship the computer to a service center, or purchase a backup CD from them for $19.95 in order to go back to Windows Vista!
    This was a terrible experience! I WILL NEVER purchase another Gateway product!

    Lesfromtulsa 1/7/10 10:08AM

  • My brand new computer had a Windows installation error out of the box. First rep sent me recovery CDs and I was told to call back when the CDs arrived at my house. I called back and 2nd rep had no clue how to use the CDs to recover my system. I figured it out myself while he put me on hold for the fourth time. He had no clue.

    Anonymous 1/6/10 10:50PM

  • Called and got pat answers: Had the Enter-Key pop off a C-140X notebook tablet. Needed a keyboard replacement. Had same situation happen before 2 years ago. Have 3-year no-fault warranty, they sent me a keyboard, I replaced, and sent old keyboard back, piece of cake. This was 2-months before China bought them out.

    Now, Aman of CS says he "wasn't around with the old policy, and that's not their policy anymore", So, I have to send my laptop in for up to two weeks for a 5 minute repair and they send back.

    The thorn is when I told him the ENTER key got stuck in the down position and when trying to wiggle it back up it popped off with a torn plastic ligament that kept it from being reattached. His response: "I'm sorry to hear that but we've never had problems where keys simply pop off [yea riiight], so let me ask you again, did you drop the computer or damage it in any way to have the enter key pop off" What!? I answered: "Let me repeat myself for a second and final time...." and told the reason again.

    He was cordial and nice throughout, but really obstinant when spouting policy and trying to weasel an excuse to show I'm at fault. However as I bought a no-fault warrantee I have no worries as to such accidents. Again, nice guy, but he was just being obstinant regarding policy.

    When asked what assurances they have on their end once in repair, for any further damages, he states "we've never had any problems on our end and so that will never happen so there is no need for assurances on our end. How would ne know what happens on the technical side when he's sitting in a cubicle in Bangladore? Go figure.

    Anonymous 1/6/10 1:59PM

  • i sent my computer to texas for warranty repair, it cost me $117.00 to ship it. received an email this morning advising that it was being returned without any indication that it was fixed or not. i used chat to answer that question. other than telling me it passed all tests i still do not know if it is coming back the same. i sent a letter along with my computer advising how you can make this occur along with a video showing it turn off 4 times over a 10 minute period. since chat could not tell me anything useful i called you 800# and got more of the same from the live person. i hope that my feelings are wrong and it returns without trouble but if my gut feelings are right and this has all been a waste of time you will have an extremely agitated customer to deal with. i have been a gateway customer for a very long time. this is my 3rd gateway computer the first being purchased around 11 years ago. your customer support has deteriorated gradually through the years, the worst being the inability to speak to someone who could give you real answers. i imagine this saves gateway a lot of money but i would think loosing customers due to inadequate and frustrating support issues would also take its toll.
    now i must wait and see rather than know what will be the outcome. if i am wrong i will be the 1st to admit it but it really is not good not to be able to speak to someone and get answers before the trouble is compounded. is there a reason that the service center could not make a call to advise specifics after the work was done and before the computer was shipped back?
    or maybe your concern is not really aimed at customer care ...
    i hope for the best but after trying to get answers i do not feel encouraged at all ....

    now i wait feeling really bad ... is this any way to treat a customer?

    Stephen_C 1/5/10 8:37PM

  • Once upon a time, a customer E-mailed Gateway for support because the Gateway "Driver Update" program wouldn't start the update after connecting to the Gateway server. First response: "Please send the correct serial number." The customer referred the tech to the Gateway website page explaining their serial numbering system. The second response explained fee-based support options with NO offer of any "fee-less" support.

    This company is in the private sector and can run its company pretty much any way it wishes, reacting to customer criticism. However, consider: the customer's first computer was a Windows 3.1 purchased in 1992; upgraded to a Gateway XP in 2002.

    Just how likely is it that this customer will upgrade again with a Gateway? Even more importantly, how do you think he will respond to potential customers' requests for advice about the Gateway products?

    Well, I am that customer, and you can bet the farm that my advice will be that Gateway now sucks.

    Anonymous 1/4/10 1:32PM

  • Terrible outsourced support from India. What a complete waste of time. If they can't find your serial number in their system, then they do nothing. My issue was with a LCD monitor that had a horizontal line of burned out pixels across the screen and was under warranty. I tried the chat support and the person kept referring me to my computer's BIOS settings which have nothing to do with a LCD monitor. Then the support representative just disconnected the support chat session.

    Anonymous 1/4/10 10:41AM

  • Purchased a flat screen Gateway ZX4800 02, called tech support because the casing for the harddrive would pop off whenever I tried to pull up/out the back stand. The tech actually asked why I wanted to pull up/out the backstand. Because I can't work on it laying flat on the desk - you morons!

    Marie 1/1/10 6:49AM

  • for the basic stuff you have to go threw major BS. Not a good customer service team. I been trying to connect with a real person for 2 hours

    GARY 12/31/09 1:23PM

  • Well dealing with gateway via the website is useless unless you have a warranty. The phone number listed here for corporate support works very well and they resolved my issue within minutes. They issued a cancellation order and told me to refuse the package when it arrives and they will refund my purchase price plus shipping. This is the type of support I am used to receiving. Though their outsourced support is useless and is like talking to a computer. They copy and paste responses if they read your message at all. I received no support from their website and by chance came across this one which solved my issue.

    amazon3d 12/31/09 10:43AM

  • un-freekin-believable!! words cannto describe the dismal failure that is gateway tech support....I am done, I am eating the cost of this 4 month old laptop and buying something else - after I research the customer support of the competition. Later Gateway!

    ps - I wwill exact my revenge by instructing the hundreds and hundreds of online students I counsel routinely to avoid Gateway and I will do so emphatically!

    Anonymous 12/28/09 3:50PM

  • Online support with gateway is just terrible they use scripts for everything with really understanding what you are trying to tell them. In the end they told me to take my PC to a local shop for repairs. And its still under warranty!
    Gateway sets the standard for the extremely worst customer service.

    trini_tech 12/19/09 7:23AM

  • I was told by gateway support that it was my fault that my laptop crashed. that i was holding up other customer time to have their computers worked on by techs. they have a lot of problems. they blamed facebook. i don't usually post comments. don't buy a gateway. i am looking for a corporate email to send a nasty letter. oh and by the way all the negative comments were made by paid support who can really help you for 140 dollars a year. dude told me he owns a dell.

    JesterLafz 12/14/09 8:36AM

  • I have sent my Gateway P-78 Series Notebook in 2 times now for my video card NOT WORKING AND CAUSING CRASHES...now. When I bought it out of the store I was promised a gaming PC. I purchased a few games (over 200$ worth) of FPSs and WoW.... I cant even play casual games without crashes. I've paid both times to ship it to Texas, where their Repar Center is located, (50$+) each time. They refuse to send me a box to ship my laptop to The repair center. I can NEVER get a hold of anyone who speaks English as their native language (Nothing against the people I've talked to) I just hate having to repeat the own spelling of my name and address 6 times. Not only that but I seem to be a little more knowledgeable about computers than the people I'm speaking with, which in my opinion is sickening because I feel like all the money I spent on extended warranties and what not were in vain and just another way to give me the run around. And from reading the other comments, they seem to be pretty proficient at (because it seems that's the only thing they're proficient at.) Also, the woman I spoke to about it the time before this spoke to me as if I were a child "Are you SURE you didn't drop or spill anything onto your computer." I just now spent 47min on the phone with them...and guess what, They would like me to ship it back. Joy.

    Decived 12/7/09 3:40AM

  • I freakin hate gateway!!!!!!!!!!!!! i bought a laptop to test at our college to see if we were going to buy 45 laptops a semester for our students.needless to say i had a problem right out of the box.i tried to call pretty much every number i could find,on the laptop and on this and every website.after about 2 hours of speaking my serial number and getting hung up on because the software they use cant even recognize human speech even though i tried the serial number probably 2 dozen times...
    ok i finally got through on 18002376483,believe it or not i went right through,i almost felt bad for rippin this poor guy a new one..but i did get a mailing address for anyone who wants to write to them,believe me their going to hear from us.anyways the address is: gateway inc,7565 irvine center dr,irvine california, 92618. too bad they lost out on 45 or so laptops a semester,not to mention my school wanted me to look for new servers,my budget is 50k and guess what gateways getting none of it. F-em i hope they go under. I am a 15 yr tech with a ccna,mcse,A+,network+,rfid+,and nortel pbx certifications, i thought i had seen the worst from company's,but gateway has set the bar even lower than i could imagine.F-em BOYCOTT GATEWAY!!!!

    gatewayhatter 12/4/09 8:21PM

  • I absolutely DESPISE/HATE Gateway Computers. I would never get another, even if I were paid to do so. I purchased a laptop in the summer of 2008. Within less than a year, the hard drive no longer worked, which they had to replace as it was under warranty. Just after the warranty expired, the DVD drive stops working. Now I am already pissed off about the extermely poor quality computer, so I go to Best Buy, where I bought the computer, and they told me that they don't sell the internal drives for the laptop and that I have to contact Gateway to buy a replacement. I called their customer "service" number, and no matter what I did, I could not get through to a single human being; I spent over an hour! Now, by then I had been screaming with a rabid anger; I couldn't even get through to sales; My blood pressure by then must have been over 200, and my stomach was in knots! Does this company really hate business? Do they purposely try to enrage their customers? Does the corporate management not want to make money? This is ridiculous and absolutely outrageous.

    Do you want to know three words that have never and will never be heard: Gateway repeat customer!

    So please everybody, boycott Gateway Computers, no matter how cheap they are, do not buy them, they are of an inferior quality, and customer service is non-existant!

    N/A 12/1/09 12:35PM

  • This company's customer service is the WORST! My computer is 3 years old, doesn't work at all, and the answer from Gateway Corporate to my this-product-should-last-longer-than-3-years issue was "you should have purchased the 3-year warranty." I asked for the name and address of a person to whom I could write a letter, and I was told that Gateway doesn't furnish names and that a letter would be discarded. THANKS FOR NOTHING, GATEWAY!

    Anonymous 11/30/09 1:40PM

  • I bought a Gateway laptop from Best buy in '09. The following October, the hard drive needed replaced. I had bought the warranty from Bestbuy so it was replaced with extra costs. The following June, the hard drive needed replaced again. Again, I took it to Best buy to have it replaced. Three months later, this past September, it crashed again! Another hard drive was installed for free under my warranty. Today, November 29th, it has crashed again. I was tired of dealing with Bestbuy and tried to contact someone from Gateway. As soon as I typed in my serial number, they said you are out of warranty we can't help you! But wait, if you want to pay more money to us, you can call us at Answers by Gateway.
    This is the worst customer service I have ever had to deal with. There are about 5 different numbers I have tried and you can't get a real person to talk to. I chatted with someone online, but they are not help! Never, ever, ever, buy a Gateway!

    TAS1975 11/29/09 5:22PM

  • I don't what to say anymore about gateway.This year,me and my wife decide to. Buy a desktop gateway pc..and just a yr old is has already cause me a lot to what a big mistake That I had made...support help is out there to get more bucs out of you... And it sad...( no help until you pay up)"...No More!!

    Dphan001 11/25/09 4:47AM

  • Decent computer. Customer service is abysmal. Seriously, it's like they are trying to make you mad. The level of frustration reached in trying to talk to an actual person is astounding. Rude, infuriating and just down right wrong!

    XXXXX 11/12/09 1:51PM

  • Had trouble with my Gateway during the first year, after the first repair they talked me into buying an Extended Warranty, during a livelog. They billed my credit card and sold me a policy that expires in 2010. Of course I am having the same problems again with the laptop, they won't do anything. They keep saying it's out of warranty. I have the log that shows the warranty number of the policy and the transaction number of the credit card billing. They never sent me anything else. They say "no warranty, goodbye."
    Thank you for the numbers, I will try it, hopefully it will save me a trip to small claims court.

    Anonymous 11/7/09 11:50AM

  • As,I wanted to buy a new Computer from either
    Gateway or HP or even Dell,however I found out real fast while Dell Pre-Sale Staff is
    lousy,that Gateway is even worse if that is
    possible,so I will never buy one from either
    Gateway or Dell and both of these mental midgets staff killed the deal for me. So,it
    looks like HP will get my CASH Order instead
    and that leads me to ask what the Hell is
    wrong with you clowns at Gateway and Dell?

    loneeagle1938 11/5/09 11:58AM

  • Bought this Gateway notebook 1/25/09. The sony installed dvd/cd drive did not work. At that time Best Buy accepted it for repair warranty work.Turns out Windows Visa wasn't "talking to" the dvd/cd drive. Two minute repair w/zip drive.In September, the a/c adapter went out. Took the notebook back to Best Buy & they wouldn't accept Gateway warranty work anymore.Same problem as everyone else no human voice to answer the Gateway cust.svc.phones. I went the e-mailing their cust.svc.route on Oct 8th. Because I refused to send a non-responsive company's employee my credit card information I had to pay out of pocket $8 to sent the defective a/c adapter via UPS to them .On 10/23 I finally got the a/c adapter from them.
    This notebook constantly "freezes up" on me.I truely expect this piece of junk to die on me anyday.
    Since I bought this Gateway w/my credit card, I am waiting until the 1 yr.(useless) Gateway warranty is up, then I can use the add'l year warranty given me by my credit card to get any needed warranty repairs or a replacement computer.

    Pat in Laurel 10/30/09 5:44PM

  • Horrible tech support and customer service. This is the last time I'm touching a Gateway system. Their price might be inexpense but you end up paying for it at the back end with terrible and costly customer service and tech support.
    This might actually kill a customer for extreme aggravation.

    Anonymous 10/30/09 11:44AM

  • I bought a Gateway 22 inch monitor and speaker bar for my son's computer last December. My son tossed the paperwork that came with it so when the speakers stopped working I .. looked online for manual and was unable to find it. I tried the online chat .. what a joke. I took a a picture of the back of the monitor and speakerbar and typed the serial numbers in .. all they would tell me is that they were not valid serial numbers. over and over they told me this. I can put the product number on google and buy 100's more but their own product support can't find them ... Gateway is toast you can't trat people like that and survive.

    kdiver666 10/27/09 4:33PM

  • The customer service at gateway has changed since the CORP changed into gateway/acer, along with the CEo list of goodbyes , The customer no longer takes phone calls and in return they only do email or chat. You will have to go threw computer emails and chats that never get the correct answer, I think this company should go on and hit the floor, It has fell from GRACE.

    LULU1234 10/16/09 7:31PM

  • Hopefully the numbers listed here help me. I am currently trying to get Gateway to own up and replace my laptop which came out of the box with a corrupted DVD drive, had to be sent in 2x for repairs under warranty, and now just a few months off of warranty is dead due to a motherboard issue. I do not want to pay nor should I have to pay Gateway $200 + shipping + tax to repair/replace this defective unit. Yes, I am aware I am out off of warranty, but they should be aware that I bought a lemon.

    So far I have email chatted with someone who told me about answers by gateway, sent a letter to their hq in irvine ca (with a copy sent to the ca attorney general so they can help me with getting gateway to contact me) and just today talked to a rude person over at answers for gateway (luckily they didn't charge me) who told me to go to some website to look for a motherboard and have it repaired locally or talk to the warranty department (not that he connected me or anything... so I'll be calling them tomorrow - I need a break from them right now.) I have yet to get back anything from their corporate office - who apparently can only be reached by writing.

    Sorry - I am ranting... this makes me agro though. My old gateway lasted for five years before I got my new one. I reinstalled windows on the old laptop and sold it and I think it's in it's sixth year now working pretty fast for an old machine. I didn't expect this when I bought my new gateway.

    Mimi710 10/15/09 4:17PM

  • the worst company I have ever delt with thier warranty is not worth the paper it is written on I have a one year old $1300 laptop and have already had the DVD/CD burner fail and now the hard drive has failed and have to replace both at my own cost. OH did I mention ther's a three yera warranty on my one year old computer, I'll never buy Gateway or Acer (they're the same company) again, do youself a favour stay away from these companies

    pat 10/13/09 5:57PM

  • I too have not had a positive experience with gateway customer/technical experience. I couldn't get through for help online so I googled the 800 number. There I was told my computer was out of warrenty (even though I have the sales slip proving it is in warrenty and offered to email it). I was told to fax the information and wait 24 hours for them to reactivate my warrenty. Waiting is hard when you need to use the computer today - I don't have a disk drive and programs that don't work. The service I got at other computer companies was much better. This is frustrating and disappointing.

    Bonnie 10/13/09 12:45PM

  • I AM VERY MUCH IN AGREEMENT WITH THE 10/12/09
    COMMENT. I HAVE BEEN TRYING TO GET A USEABLE RESPONSE FROM GATEWAY SINCE 10:00AM DST TODAY. I HAVED FOLLOWED THEIR HINTS, SUGGESTIONS,CUES AND CLUES. IT IS NOW 6:00PM
    DST...STILL NO RESPONSE OR COMMENT OF VALUE FOR ME. ALL I WANTED WAS INFORMATION ON WHERE I COULD PURCHASED THE WINDOWS VISTA RECOVERY DISK THAT DID NOT COME WITH THE COMPUTER WHEN I PURCHASED IT IN JANUARY 2008.(PS: DON'T CONTACT MICROSOFT THEY SAID I HAD TO CONTACT GATEWAY TO GET WHAT I NEEDED AND THEN GAVE ME A NONWORKING NUMBER FOR GATEWAY). ONLINE RESPONSE WAS I DID NOT HAVE A VALID SERIAL EVEN THOUGH IT IS THE ONE ON MY GATEWAY AND THE COMPUTER BOX. IF I HAVE TO REPLACE MY COMPUTER, I AM NOT SURE I WILL LOOK IN THE DIRECTION OF A GATEWAY. I DISAPPOINTED FOR I TRULY LIKED AND STOOD BEHIND MY PREVIOUS LAPTOP.

    Anonymous 10/12/09 3:20PM

  • Horrid Computers and Service!!!!!!!!!!!!!!
    If you call gate way. You will spend hours.. Crap-quality computers for an average gamer. Invest in a Dell or Asus for true customer support and quality .. GATEWAY SUCKS

    Anonymous 10/12/09 10:25AM

  • Gateway Technical Support sucks. WE sent them back the laptop - they returned it to us with new errors.

    THeir telephone system is awful.... its not user friendly - its designed to make you hang up or hang up on you. Which it did 5 times.

    DO yourself a favor and go buy a different brand.

    Anonymous 10/9/09 2:09PM

  • Gateway has the WORST customer service of any company!!! I have tried for one month to get a Recovery Disc and all I have accomplished is high blood pressure and NO disc.

    If you are even thinking about a Gateway..DON'T!

    They answer support questions with bots and auto responses. Even worst, if you do manage to get a human (there are NO telephone numbers anywhere on their site, you have to search for their number) but if you do get a human chances are it will be someone in India who doesn't understand what you are saying.

    STAY AWAY FROM GATEWAY!!!!!!!

    Carol 10/9/09 9:47AM

  • Gateway site identifies customer must request backup recovery disc. When I requested the disc I'm told that I am a "out of warranty customer" and need to follow a http site (ACER) for the requested CD. Upon reaching this site, I'm told my computer, based on serial number, is no longer covered. I currently own three Gateway computers, and watching for their new Tablet.

    Now when Gateway Joe visits Home Shopping Network, I intent to tell Joe where to go.

    I'll visit the local hack shop and buy Windows 7 and this will end my relationship with Gateway, and all related to them to including Acer. I beginning to believe they all are in bed together.

    rlm1949 10/9/09 8:21AM

  • Gateway Service is such that the left hand does not know what the right hand is doing. I purchased a computer for $1500 (their top of the line) and registered it online. Checked back to see if were registered after two weeks but it was not. Concerned about warranty, sent them an email, and was told that it had been registered. After two months the fan at the back started making a noise. I called for service on Oct. 7 but was told that the computer was not registered. Upon being asked for details, I was told that they will need me to fax proof of purchase!! About the repair, I was told that I will have to ship the computer (a heavy unit) at my expense to their repair facility and only by Purolator. I told the rep that when I bought the computer from Canada Computers, I was told (like HP, Dell and others)that all warrany repairs would be fully covered! The sales people do not tell you about the item being shipped at you expense to Gateway!! Can you imagine spending $50 to ship the computer for repairs? In short, I found that Gateway service substandard and rotten. Buyer beware.

    Moby 10/7/09 6:07PM

  • If you need tech support at Gateway, call
    1-866-539-3901...otherwise, all they want to do is correspond via email online. Frustrating.... An alternate number I was given, was 800-237-6483. Good luck!

    KJ24 10/7/09 8:58AM

  • My husband and I were just looking for a basic household laptop. Nothing fancy. We bought a Gateway M-6880 Notebook computer from our local Costco. One week after we bought it we had to exchange it for a new one because two buttons broke. 8 months later we kept getting a error message before the screen went black. When calling technical support (and sitting on the phone for hours) we were told to hold down alt, press F10 repeatedly and turn it off for 30 minutes. We called back at least 3 times in two days because THIS didnt work! Finally we got someone to tell us our harddrive was fried due to a manufactor error and that we would need to ship it to them (at the cost to us) and would be without our computer for 10-14 business days. They would send us a email with instructions on how to properly ship it back. We never recieved email, even after verifying email address twice. Horrible customer service, did NOT fix our problem, waiting time on the phone is rediculous (one time was 55 minutes just to TALK to someone even though we had a reference # for our last call). HORRIBLE.

    Anonymous 10/6/09 2:31PM

  • Suffered miserably by buying one of their monitors. All I can say is that if you need to reach a real person, call: 800-395-3817 (I did not get that number until I contacted the Better Business Bureau). At least a real person will answer and you can try to get them to do something (good luck).

    Anonymous 10/5/09 10:31AM

  • I could not get through that automation. She would repeat what I said incorrectly. I have an older computer (06)and my serial number is not 22 digits or whatever they were asking for. I did email as well and they told me my thing was out of warranty when I clearly have the warranty sitting in from of me and it is still good, so they closed my case via email and it is not settled VERY DIAPPOINTED! I AM APPALLED AT THE CUSTOMER SUPPORT AND TECH SUPPORT SITES!!!

    Anonymous 10/2/09 8:35AM

  • ABSOLUTELY THEE MOST FRUSTRATING COMPANY I HAVE EVER DELT WITH!!! worse than Sprint! Virtually impossible to have a HUMAN answer any phone, machine answers in the happiest "i love small dogs in sweaters" voice... GARBAGE!!

    If you can avoid Gateway and any affiliates, do it! Worst customer service of any company.

    Oz 9/30/09 12:43PM

  • NEVER EVER WILL I BUY ANOTHER GATEWAY COMPUTER!!!!
    Customer service was one of the reasons I got their computers in the past. Now it's a whole different thing. Nobody knows anything, you can't understand a word they are saying, because they all are in India or another third world place like that. They have no idea what to do and they just WASTE MY TIME WITHOUT actually resolving anything. Shame on Gateway. You sold us out for cheaper tech support, but you going to lose your customers because of it. The quality of the new computers is also rediculous. Parts literally fall off of them. Boycott GAteway!!!

    Anonymous 9/25/09 6:40PM

  • OMG!!! This is THE WORST phone service I have ever encountered! I have repeated several times for the same freakin thing! I love the laptop and all I needed was to figure out what to do about a battery charger, but noooooooo they made things 230973492857 times difficult! I hate this service!!!

    Anonymous 9/25/09 2:11PM

  • Gateway Support is worthless. Outsourced to east bumble, robots answer the phone reading scripts, with yes or no answers. They have NO CLUE how to think for themselves, no clue what they are doing, they pretty much call you a lier, its alwasy the same thing, ship it back to the idiots in TX who are about a competent as customer support. I have been told to send my desktop back 4 times for a problem that apparently has no fix according to all the blogs i read online. Im tired of spending $40 shipping fees for someting that is under warrenty. Im writing my $1500 off as stupidity on my part for buyting the thing and would never recommend one to anyone else.. Good Luck Folks...

    Bud 9/22/09 5:47PM

  • I am a business owner. They told me it would be 2 weeks to receive a replacement media disk. I was willing to pay for overnight shipping. I cannot afford to purchase computers from a company that cannot handle business needs. Furthermore, their agent was unwilling to escalate my call. I will not purchase another Gateway personally or for my business.

    never again 9/17/09 1:39PM

  • I am trying to buy a laptop off of the Home Shopping Network and have questions and purchasing an additional battery. I also have questions about the NV series being a 15.3” laptop but HSN is selling a 17.3” laptop with the pre-fit “NV” . I have tried to contact Gateway but can’t get pass the automated service. This is the most stupid ways to do business I have seen in a long time, it is back to the days when some companies believed you need them and they don’t need you. There too many other companies that is willing to sell me a laptop. I will purchase a Dell or Sony, and leave Gateway alone.

    Ty 9/8/09 8:57AM

  • TERRIBLE Customer Service. I will never buy a Gateway computer again. Couldn't get past the automated part. Too lazy to have "live - speaking"agents answer the phone??

    Anonymous 9/2/09 6:44AM

  • I HAVE EXPERIENCED TERRIBLE CUSTOMER SERVICE ON A 5 MONTH LAPTOP THAT I PURCHASED MYSELF.
    IT HAS BEEN IN FOR REPAIRS 3 TIMES ALREADY.
    THE LAST TIME IT WAS IN, I WAS CHARGED $141.38, BY BEST BUY, OF WHICH I WAS TOLD TO BRING IT TO.

    THEIR SYMPTOM WAS RECORDED AS FOLLOWS: UNIT STUCK IN WINGDING FONT. WHO THE H---! HAS EVER HEARD OF THIS. IF YOU KNOW, PLEASE FORWARD IT TO ME.
    I THEN CHECKED WITH GATEWAY, AND THEY SAID THEY COULD NOT HELPME.
    WHO WILL HELP ME GET RID OF THIS COMPUTER OR GIVE ME A REFUND.

    Anonymous 8/18/09 11:20AM

  • I have bought 3 gateway computers and I will never buy another because of you lousy customer service. I want to talk to someone on the phone. I'm sure you will delete this message as soon as you see it. However I will shout from the roof tops how lousy Gateway service is.

    Charles Murdaugh 8/18/09 6:52AM

  • Just purchased a gateway laptop for my son in June. The antivirus expired and when he tried to install the CA Internet antivirus, he started having problems he couldn't resolve on his own so we tried to contact customer support. They asked for the serial # on the back of the computer, but the numbers had already rubbed off. We could get no further. I did an Internet search to find that we are not the only ones that have had this problem. The serial # is located on a flimsy thin paper sticker on the back of the laptop. After reading all the comments here I feel like this will never get resolved. How can they do business like this??

    Anonymous 8/15/09 8:43PM

  • Issue 1-(unable to connect to internet) I was on the phone over an hour and a half with a representative-did not help--I later figured out the problem myself

    Issue 2-Another issue with my laptop--again I figured the problem out myself-I told him I should have his job--only took about 10-15 minutes on the phone this time--

    Anonymous 8/15/09 3:11PM

  • So I had my gateway for 6 months before it quit working. Gave it to a computer guru guy who said he was a certified gateway tech (I know...my bad). He said my problems were due to the battery recall which jacked up my laptop. He said he sent it in to gateway for repairs. The laptop's been gone for 3 months and can't get the tech to return phone calls or emails. So, I had to break down and call Gateway support. Hoped to find out if the guy was really a tech or if I'm just out a laptop. NO HELP without a serial number and they have no interest in the knowledge that there could be someone out there saying he's a gateway tech. The person on the phone just kept telling me that I needed to contact the tech who took the laptop....hmm, hadn't thought of that. She wouldn't even let me speak to a supervisor after I threated to file a complaint with the better business bureau. Which I did. BTW, there are where no BBB complaints filed against gateway in TX. It's easy to file a complaint and kinda entertaining when you're on the phone with one of Gateway's chair warmers, type bbb.org in your browser.

    Duped 8/13/09 12:55PM

  • the guy ended up getting pissed because he couldnt solve my problem and i said to him theres no reason to get upset and there was a 34 seconds of dead silence after then then he gave me microsofts number after he told me they could do anything wow they really should get new employes that arent from india and you can understand what there saying

    Anonymous 8/11/09 3:24PM

  • Glad I found this website. Haven't spoken to a person yet, but it is the first time I've even heard the music.

    Just spoke with her. Not willing to answer any questions unless a Gateway computer is under warranty.

    All I wanted to know was how the Windows 7 upgrade program worked! "We're not legally able to that."

    Well f**k that! hahaha If my first Gateway hadn't been such a great computer, I would have moved on already. Brand loyalty I guess. But it's slipping.

    JustWantedAnAnswer 8/8/09 3:14PM

  • do not call customer service for gateway, they are from India and when I gave the person my credit card number he sold it and the charges started accumilating but lucky for me Capitol One did not let one of them go through. I know for a fact that the representative did this. They had 7 charges on it the minute I gave it to him from all over the world. DO NOT TRUST GATEWAY

    Anonymous 8/7/09 2:06PM

  • THE WORST customer service on the planet. I am disabled, and needed a laptop. Now I have an $1100 paper weight, and no money to buy something that i can use.

    kml 8/6/09 8:02AM

  • The worst company I have ever dealt with. My computer suddenly stopped working one day and I called Gateway to get the problem fixed via on-site maintenence (Which I paid HEAVILY for when purchasing my computer). I was directed to a different company, it turns out that Gateeway had sold the rights to my warranty to a company in Idaho called MPC Computers.

    Guess who went bankrupt 6 months ago? You guessed it, MPC is no longer able to be reached at all. And how did Gateway help me resolve this obvious problem? By telling me to go f*** myself.

    Anonymous 8/6/09 7:03AM

  • Gateway has the worst computer support system and their customer support people are extremely rude. They cannot help in any way and on top of that they would say to call back on the next day between so and so hours. And when you will call up between so and so hours, they will tell you that they don't have the option to do this , that, etc. Its a hopeless company and the gateway computers are of pathetic quality with no proper technical support.

    Anonymous 7/31/09 7:35AM

  • Gateway has THE WORST CUSTOMER SERVICE I have ever encountered. Even worse than eBay which refuses to offer a way to speak to a person on the phone. I am simply trying to buy a laptop and was considering Gateway, but can receive NO assistance from anyone to answer my questions about the product. The information is NOT listed on the product page. When I asked customer support through the website they told me to look at the product page for the answer and that was the only answer they offered. So I called the phone number listed on their site AND the number listed on THIS site. Both numbers led me to a RECORDING which REFUSED to allow me to speak to a human being without already having purchased a product with serial number. The recording EVEN understood that by pressing zero I was trying to speak to someone and said "I understand you would like to speak to a representative, but first please help me rout your call." But when you DO go along with the recording to rout your call it routs you right to a dead end where they actually HANG UP ON YOU. Unbelievable! So I call back and try again and again probably seven times between two different phone numbers and it is impossible to speak to a person to get any questions answered. Well piss on them. There's a reason their company is failing. Cheap products and awful customer service.

    Anonymous 7/28/09 2:11PM

  • I just got off the phone with Gateway's Phone support and chat support, both were not helpful at all. A client of our brought a computer in with the blue screen of death, the hardrive was shot, so I ordered a drive and then contacted Gateway to get a recovery CD since the client did not have one. The disk arrived but the first disk was empty, nothing on it. So I tried to contact Gateway and had the same problems as everyone else. So called tech on the chat screen reading off of scripts, I told them the disk was bad and they keep sending me to this link showing me how to put the disk in the computer and boot from it, keep in mind we are a computer shop. So frustrating and a waste of time and money

    gman45 7/28/09 9:06AM

  • Trying to order recovery disc for out of warranty computer....what a nightmare...numerous emails with tech support always referring me to their website which didn't help, online chats with tech support giving me the same info out of warranty order online yeah i tried that finally got to a page where i thought i ordered it entered c card info and never got a confirmation... back to tech support yeah you ordered them here is a number... that doesn't exist go to website nothing...forget about phone support computer hangs up on you!!!
    emailed again today and called again after reading the info at top of this page...DIDN'T WORK... finally I started saying words like corporate office...nothing
    CUSTOMER COMPLAINT!!!!- GUESS WHAT?! THAT PHRASE WORKED computer lady transferred me, I was on hold for awhile, but finally a HUMAN BEING REAL LIVE HUMAN BEING....anyway my order never went through but they were able to transfer me to another human who placed the order for me while I was on the phone!!!
    I will never buy a gateway again as long as I live and will tell my 4 kids to steer clear of them as well!!
    Lousy customer support, out of warranty doesn't mean they should abandon the customer.

    Anonymous 7/8/09 8:21PM

  • Yesterday, I had to contact Dell regarding one of their computers that needed to be fixed. Their tech support person was amazing. She walked me through all the steps over the phone to troubleshoot the problem and is sending a box for a warranty-fix the very next day. She told me to call them even if the computer is no longer under warranty and they can still help.

    Today, I had to call Gateway for an even less serious problem on one of their computers. The automated system asked for my serial number, which I gave. It recognized it and said I was no longer under warranty, gave me a number to call for pay service, and hung up.

    I am not impressed by Gateway customer service or tech support.

    ABERNATHY 6/30/09 9:58AM

  • I too have been burned by GATEWAY---they do not care about their customers, nor do they care about fixing their crappy computers. I sent my desktop in to have a memory stick replaced---only to have them take out a brand new HD and DVD drive and replaced them with USED parts----then they shorted me 512mb on USED RAM they replaced. I am still trying to get it fixed! Corporate customer service does not help either. DO NOT BUY A GATEWAY! How can a company get away with taking out new parts and replacing them with old ones. But they can---it states that in their warranty (as I later found out). And it doesn't matter if they were brand new and working properly when you sent it in for other repairs. It's up to their technician's on what needs to be replaced when they have it in for service. And there is nothing you can do about it, unless your a lawyer or can afford one. LOL---just take my advice and STAY FAR FAR AWAY FROM GATEWAY COMPUTERS--Never again will I buy anything from GATEWAY nor will I recommend GATEWAY COMPUTERS to anyone!

    mstina 4/22/09 2:41PM

  • I recently bought a Gateway. It was wonderful while it worked. I spent one month (length of warranty...which only means you can return it at YOUR expense and maybe they will fix it) I got the worst customer service and many times rude service. I finally ended up fixing it myself but will never ever buy another Gateway. I am in the market for a laptop and I would take one from anywhere EXCEPT Gateway. I hope the word gets around and NO ONE will buy from them. The product works well when it works...but forget it if you have a problem. I had a $1000+ computer and in a couple of weeks, it quit working...and for a month, I got NO help and the standard answer to send it back!

    Anonymous 4/12/09 9:10AM

  • I bought a Gateway laptop via the University of Pittsburgh's education discount program. When I bought my gateway laptop, I bought a 4 year next business day warranty. Recently I had to call in on the warranty because the computer no longer functions.

    When I called a few months ago to have my computer serviced, I didn't even realize I was talking to MPC instead of gateway. When I never received my parts for the computer, I tried to call and call and call but the phone never connected with a person. Now it is just busy. It turns out the MPC corporation filed bankruptcy.

    I contacted Gateway, who refuses to do anything but keep giving me the same dysfunctioning numbers and website for MPC. Further, they won't let me speak to a manager. The only way I could reach them at all was via email (the phone service just hangs up on you- it remembers your phone number and tells you to call the broken number each time you call!)

    This seems beyond bad business, it seems like fraud. They sold to the company knowing it was in bad shape. What is to stop them (or any business) from selling all the warranties to a company that goes out of business a few months later?

    Gateway commits fraud? 4/7/09 10:10AM

  • I WAS (past tense) considering purchasing a Gateway top of the line desktop. As a posssible 1st time customer, I went to their website to find a phone number for the sales dept. Not an easy thing to do----you'd think it would be plastered all over the place! Not so---in fact I had to resort to a google search to find out how to contact them via phone. Not a good start. After acquiring the cutomer service number from this site, I made several attempts to get through to them. No luck---disconnected several times without ever reaching a real person! I didn't even get to 1st base. So-----that makes it REAL SIMPLE----I'll take my business elswhere!!!! Thanks, Gateway, for making it easy for me.

    PLW 4/1/09 4:00PM

  • They DO NOT have anyone there and require a serial number this is worse than HP support @ least they will TALK PERSON TO PERSON WITH YOU!!! gateway will not talk to you! It's there way of saying "You bought our s#!t now f**k off!" If I want to get treated like sh!t I will go to someplace where they will @ least talk to you!

    Anonymous 2/24/09 9:43PM

  • THIS DOES NOT WORK.....I tried and tried and tried to get to a live person!! You are in a continuous loop no matter what you say..NO, Operator,....this is very very frustrating...and then they hang up on you!!!

    Anonymous 2/24/09 12:31PM

  • I am very dissatisfied with the service I have received. My son who is an engineering student at the University of Michigian, has a top of the line laptop from Gateway. I paid $2,200 for this laptop. It has all the features that he needed for his engineering classes. It has a swivel screen that he can write notes, and it will type them out for him.

    We had to send the computer in for repairs as it had quit working. Gateway received the computer on 1-7-09. I am now being told that the part will not even be available until Feb 15th. My son's semester will be half over by then. I am being told by Gateway IT people that there is nothing that can be done because the part is literally on a slow boat from China. I can not believe that the part is not in stock somewhere.

    To top everything off, they origianlly said that it would be overnighted. Now, I am being told that that can't be guaranteed.

    Anonymous 1/27/09 1:09PM

  • Gateway Customer service is garbage, i've been trying to reach this imaginary level 2 which i think really does not exist. I will never buy gateway again.

    Gatewaysucks 1/12/09 7:57PM

  • Have been trying to get through for over "3" day's have been on hold for at least "8" hours total & hung up on "4" times by the automated system. I actually got through to order it after much work, but they took over a month to charge me for it, then "2" months total still do not have my recovery disc. If you could kill someone through the phone they should never answere the phone!!!!

    aceyjacob 1/6/09 3:19PM

  • This is one of the worst customer support systems I have encountered. The system hung up on me twice, wouldn't recognize my serial number, etc.
    I will NEVER buy another Gateway product.

    Anonymous 1/3/09 10:47AM

  • The instructions work somewhat, with some modification I was able to get through to a customer support person, who could not and would not help me. She gave me another number to call (not toll free) to a person, who was very apologetic, but could not help me. All i needed was a system restore backup disk for a 6 month old computer with a crashed hard drive. They gave me another number and told me to call level II support next week and maybe they would be able to help me. I think maybe my next phone call will be to DELL!

    memberunderground 12/20/08 7:37AM

  • This is unbelievable!!! I followed the steps listed on the Customer Service page exactly and I was hung up on all three times I called. Not only did the computer prompts not put me through to a representative, the prompts on the screen did not match the prompts given to me be the voice recognition answerer. My sound system has completely crashed, and I can't get answers or help for this. What do I have to do to get anywhere with this company? I bought their computer, and now they are no where to be found. Nice job, Gateway.

    nikilyn62 9/23/08 7:48AM

  • Submit your comment >>
  • I purchased a DX4300-22 and when I called the offices in Orange County on the 949 area code number I got to a customer service person immediately who answered my question.

    I guess I got lucky.

    Anonymous 8/9/10 10:28AM

  • Really great once I got a live person. This site rules

    Anonymous 7/10/10 2:48PM

  • I had a problem understanding if an order for a recovery dish had been made correctly on the interntet parts order line for Gateway.
    After trying several differnt numbers listed for support and service,I finely got through on the direct line to the company. The problem was cleared up in a very timely matter and very efficiently.
    May I suggest this number should be offered more readly by your support representives who do not understand the issues at hand, instead of saying sorry and hanging up, leaving unsolved issues and fustrated customers.

    light at the end of the tunnel 6/30/10 3:37PM

  • "Talk to tech" is the only way to go... It worked great.

    Anonymous 4/8/10 12:45PM

  • I just used the online "talk to a tech" and asked about recovery disks which don't come with the netbook (and I don't have a dvd external burner) and they are sending me the disks for free. Can't get better than that.

    Anonymous 3/27/10 11:21AM

  • I bought a Gateway netbook last week and called for information and got through immediately and talked to an English speaking man and he was very helpful and nice. I also have a GAteway laptop (for about 1 year) and have called about that one and again, have been very pleased.

    Anonymous 3/27/10 10:56AM

  • Thank you for posting this telephone number! I have been talking to a REAL person and not to someone outside of USA (if you know what I mean). I am in warrantee and their system says I'm out. That is bogus! This guy is really helping me out here.

    Thanks again! By the way - just found out that the last time I had this in for repair for a new hard drive 6 months ago, I went to Best Buy where geek squad has their setup and thought I was dealing with them per my warrantee - they never told me that I could have shipped the laptop to gateway and got the repairs for free. They're out to make a profit (Gateway told me). So beware. I'm having to ship my laptop back to Gateway (NEVER dealing with Geek Squad again) for repair, but it's better than paying Geek Squad as we - being the consumer - assuming they will repair on behalf of the warrantee(ripoffs).

    ABS 11/16/09 5:21PM

  • Very helpful once I was able to get a live person.

    Anonymous 11/13/09 7:19AM

  • Excellent help

    ww 10/16/09 4:05PM

  • Good customer service.All issues I had were resolved.I thought my HDD fried a few times but they do get some quick ways to resolve it.Don't talk to the lady agents.They just like to poack you up.Talk to the men.They mostly sit with you.Even if they don't they atleast provide the entire procedure clearly.NEVER ASK FOR A MANAGER..My cousin asked twice.Agents were better than the managers..

    Anonymous 10/8/09 7:39PM

  • They are the best support i've ever had, I have met a guy from technical support named Peter, he was good and he helped out with true heart and i am very much happy that i purchased the best product now....Thanks...

    JP

    Anonymous 9/29/09 9:00PM

  • I love my gateway. I'm on my second one and have never had any trouble with it. When I had my first one the customer service was always there for me. This was my first computer, I was a real newby. They were very patient and explain everything so I could understand. When that one went belly up I bought a Dell, bad choice. Went back to a Gateway and I am very happy I did

    juki 8/23/09 9:23AM

  • Submit your comment >>
  • Hello, my name is Cory, I am a part of the Level 2 technical support group for Gateway and eMachines. Unfortunately, I do not see a way to contact anyone here individually and offer assitance, so I would like to offer an email address to contact me so that I may be able to arrange for myself or someone in our Level 2 Technical Support Group, or our Corporate Customer Care Group can attempt to resolve your issue.

    I would like to offer anyone that would like further assistance a chance to contact us at CIC_Helpdesk@tx.acer.com (Please leave a phone number if possible). Please be aware that this is not a normal means of communication for our organization, and while I check this email daily, it was not originally meant for public email, I'll apologize in advance for any delay, or inability to return anyones message.

    Cory P 11/17/09 9:41AM



  Contact Information  
Corporate Customer Care
949-471-7000
Customer Service and Technical Support
800-846-2301
Complete Gateway Computers customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.

Complete Gateway Computers customer service phone numbers and contact information at ContactHelp.com
  Get Help Online  
Get immediate support for your Gateway Computers questions from HelpOwl.com.

Receive immediate support for Gateway Computers at HelpOwl.com
  Boycott Company  
View all boycotts of Gateway Computers and join a boycott today!. You can also organize your own Gateway Computers boycott with many tools for promoting and managing the boycott.

Boycott Gateway Computers today at BoycottOwl.com