Hearst Magazines Customer Service Complaints - page 2

User Reviews, Ratings and Comments

Hearst Magazines customer service is ranked #356 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 37.19 out of a possible 200 based upon 380 ratings. This score rates Hearst Magazines customer service and customer support as Disappointing.

NEGATIVE Comments

358 Negative Comments out of 380 Total Comments is 94.21%.

POSITIVE Comments

22 Positive Comments out of 380 Total Comments is 5.79%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating

  • Hearst Magazines

    Customer Service Scoreboard

    • 37.19 Overall Rating
      (out of 200 possible)
    • 358 negative comments (94.21%)
    • 22 positive comments (5.79%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 2.9 Issue Resolution
    • 2.6 Reachability
    • 2.1 Cancellation
    • 4.1 Friendliness
    • 4.0 Product Knowledge

Add your review! Return to the main Hearst Magazines customer service scoreboard page

Posted by Anonymous


My name is Barbara Przysiecki, I received a notice that I am going to be getting your magazine. I don�t want it I didn�t subscribe to it I don�t know how that happened when you send it to me it will be sent back don�t send me anything I don�t want anything from you I don�t know how much clearer I can make that. My address is 2841 NW. 54th Ave.,

Posted by Anonymous


I had ordered In Style Magazine about 4 months ago from the Hilton Rewards Program. I received this week the magazine "Seventeen". I really don't have any use for this because I am quite a bit older than Seventeen. How can we change the subscription to the magazine that I had ordered? On "Seventeen" above my name the following SUPP and above this is:
Please assist. I did email Hilton an email and have not received a response to this error.



Thank you,

Lorraine Tweeddale

Posted by Anonymous


I recently took advantage of your offer for 2 magazines for $12 - HGTV and House Beautiful. I sent in money for 2 years of that offer. I have only recieved the HGTV magazine and not the House beautiful one. Would you please check on my order. Thank you

Cathy Jarrett

5360 Hwy 358

Paragould, AR

Posted by Anonymous


My checks were cashed and to date no magazines. Redbook website states subscription "suspended." No customer service contact phone number or email address! Is Hearst a scam?

Posted by Lulu


I received a copy of Veranda Magazine which I did not order. I called you about it and learned I need to send you $12.00 & something for a check that bounced. I did not write a check; I told you that & that I don't want Veranda, but I still get the magazine. I suggest you check you records and find out who ordered the magazine for me and stop sending me dunning letters...I know the name of the person who ordered Veranda for me, but I don't intend to state it here. If you want to know, contact me.

Posted by Good Housekeeping


my name: Sonja Collier



I received an email saying you will renew my Good Housekeeping automatically if I do not decline. I CHOOSE TO DECLINE RENEWAL. I there is any balance due I will decline that also. I did not authorize any renewal. This continuous service clause is the reason I will not be renewing any magazines in the future.

Posted by Anonymous


I am trying to cancel any magazine subscriptions..he did NOT subscribe to ANY!!

He is 85 and legally blind! Hasn't

@igned up for any, doesn't or can't read and hasn't driven for 6 years.

I will not pay $55 to have him unsubscribed when it can be done for free!

Thank you,

jlg

Posted by vnimmo


My name is Vicki Nimmo. Several times when I have entered a sweepstakes, Hearst Magazines has signed me up to receive magazines. I've told you before, I do not want any magazines. Do not charge me for any magazines as I do not want them and will not pay for them. My email address is: [email protected] if you have any questions. Hearst has acknowledged my request to not subscribe to any magazines, but you continue to charge me for magazines. Please acknowledge this request.

Posted by c


I subscribed to Woman's Day Magazine and now I am bombarded with junk mail for every magazine you publish. I send them back saying not interested and still they come. This is why I will NEVER subscribe to a magazine again. I did not ask for your constant harassment by sending me junk mail every single week.

Posted by Anonymous


Hello....



I Just Received....a Copy Of Veranda....did Not Subscribe.....have Sent Back To You My Cancellation Notice ???



And I Really Really Do Not Want This Magazine...!!!!!! I Want To Return To You My First Copy...and Am

Requesting That You Will Honor My Request.....?????? Thanks In Advance



Thanks In Advance....marsha In Denver

Posted by Anonymous


I sent at check for $10.00 for a year of Woman's Day and one year of Good Housekeeping the 1st of February and have of yet to receive any magazines.

What is the hold up and how long does it take to get magazines. You have my money and I have no magazines.

Posted by Anonymous


I did not order anything and will waste no more time trying to figure out how to contact you people.

Chuck Neuenschwander

Posted by Anonymous


Hello I did not order any magazine from your company when I enter a sweepstakes it's none of your business what sweepstakes I enter so stay out of my business as some third party intruder and assume I want a magazine from you which I don't ...please unsubscribe me from your mailing list as I don't read magazines ever I don't like magazines in my home so stop sending them to my home what kind of scam company are you anyway ....no one wants your magazines so you have to sneak your magazines into people's homes telling them they owe money for something they didn't even order or want shame on you ....I will never pay for a magazine I never ordered so you keep all your junk ..I don't want it...got that you scammers

Posted by Sue1971


The flash sale really is not a deal at all. I got billed for much for than $1.00 per magazine I hope my cancellations will be acknowledged and I do not want them auto renewed which is something I was not aware of at all and was not mentioned anywhere in the ad.Since I get Country Living from Hearst I thought they where legit and were rewarding a good customer.NOT THE CASE.so absolutely disappointed.

Posted by rod


your flash sale says one year subscription for one dollar. Not until I pressed submit did it tell me that it is only for 6 months. This is false advertising and a definite "bait and switch". Cancel my subscriptions. for all (7) SEVEN MAGAZINES. AND SEND ME A RETURN CONFIRMATION NUMBER TO MY EMAIL. ...

Posted by anon


Hearst Magazines just pulled a bait and switch on their "Flash Sale"It states 1 year subscription for a $1 (a great deal to be sure.) After I paid, my confirmation states it is a 6 month subscription. Called customer service and they said it could not be resolved. BE AWARE

Posted by what does this mean


I am tryng to renew a subscription but your web site does not like the idea that this is a gift and when the gift circle is tagged the page looses all details. I have tried this 6 times always the same. I then called the number given which is pay line which keeps you on holding without connecting you to an advisor. You need to sort things out.

Posted by none


Lousy company trying to charge me for a magazine I didn't order. I don't know who ordered it but I didn't and got a email saying I ordered country living which I didn't, going o call bank make sure they don't take money that I didn't order!

Posted by Anonymous


Hi, I ordered the Good Housekeeping magazine and the Womens Day magazine for an additional 5.00 $ a while back. I still have not received any of those 2 publications. When I phone the 1 800 number I cannot leave my correct info as they ask for zip code but I live in canada so it's a postal code. CAN you tell me when I will receive my magazines or if you received my order. Thanks

Posted by phillip hansen


plese bancel all magazines for phillip hansen these magazines were subscribed through publishers clearing house there not what they ust to be, not satisfyed ,damadged deliveries,thank you

Posted by Anonymous


If you people keep sending me scam invoices for magazines I have never ordered and to which I have not agreed to subscribe, then I will be very happy to cancel any and all subscriptions I do have. Is business really so bad that you have to resort to this kind of crap? SHAME ON YOU

Posted by Anonymous


I paid my subscription online payment cleared my bank in june. I keep getting notices of owing money.

Posted by allegra


I had to cancel my subscription to Town and Country magazine because
of poor delivery. In the month that they were selling the 170th anniversary
issue of their magazine you would think that subscribers would get their
magazine..but no such luck. Let's get better okay?

Posted by Anonymous


I keep getting invoices for magazines I never signed up for and have never received...

Posted by Anonymous


I received an offer for magazines online from Hearst Publishing. I wrote back explaining that I'm a Senior living on Social Security and asked if they had lower yearly rates for us and received a very nice reduction. So I ordered 7 new magazines. They billed me online and I paid for my magazines before ever receiving them. When they started to arrive I was billed again for 2 of them. I called customer service and the nice fellow took care of the problem. This week I have not just received another bill from a magazine I've already paid for, but they want payment on a magazine I did not order, nor one I'd never would want. So I guess on Monday I'll be calling their customer service line once again. I feel pestered by them for billing me though I have already paid. I can only suspect that they get some Senior Citizens to pay numerous times. I won't be renewing any of the magazines when they come up for renewal. I have already canceled one of the magazines that I prepaid on because it was just filled with advertisements.

Awards

We are proud to recognize the companies providing the best customer service each year within their industry.

Comparisons

Check out these popular comparisons of Hearst Magazines customer service versus other companies:

Hearst Magazines vs. Kindle
Company Replies

Authorized representatives of Hearst Magazines can sign up to reply to any of the comments found on this page.

Sign Up | Sign In

Contact Information
Customer Service
800-348-5711

Hearst Magazines customer service phone number including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.
Corporate Office

Locate the Hearst Magazines corporate office headquarters phone number, address and more at CorporateOfficeOwl.com.

Get Help Online

Get immediate support for your Hearst Magazines questions from HelpOwl.com.

Reviews & Ratings

View thousands of Hearst Magazines user reviews and customer ratings available at ReviewOwl.com.

Company News
Hearst Magazines Names Exec Creative Director for 'Blend Line'
Hearst Magazines has named Maury Postal executive creative director for The Blend Line, the branded content studio for Car and Driver and Road & Track. Postal comes to Hearst from Social@Ogilvy, where he most served as group creative director. He had ...
Hearst Magazines Forms Hearst Autos, Names Nick Matarazzo as President
The new group, which offers content solutions to advertisers, includes Hearst's Car and Driver and Road & Track, among others. By Alexandra Steigrad on May 12, 2016. Share This Article; Reddit · LinkedIn; WhatsApp; Email; Print; Talk. Hearst Tower New ...
Michael Hainey Joins Hearst Magazines
Hearst Magazines has named Michael Hainey executive director of editorial for Esquire and editor at large for Town & Country. Hainey was most recently editor at large for GQ. He served as the magazine's deputy editor from 2003 to 2015. Hainey's work ...