Home Goods Positive Customer Service Ratings - page 2

User Reviews, Ratings and Comments

Home Goods customer service is ranked #251 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 43.27 out of a possible 200 based upon 278 ratings. This score rates Home Goods customer service and customer support as Disappointing.

NEGATIVE Comments

245 Negative Comments out of 278 Total Comments is 88.13%.

POSITIVE Comments

33 Positive Comments out of 278 Total Comments is 11.87%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating

  • Home Goods

    Customer Service Scoreboard

    • 43.27 Overall Rating
      (out of 200 possible)
    • 245 negative comments (88.13%)
    • 33 positive comments (11.87%)
    • 3 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 2.5 Issue Resolution
    • 3.2 Reachability
    • 3.2 Cancellation
    • 3.2 Friendliness
    • 3.6 Product Knowledge

Add your review! Return to the main Home Goods customer service scoreboard page

Posted by Priscilla


homegoods I live in Fort Dodge in Iowa, I have to drive almost 2 hours. to go to the closest homegoods. very sad I love this shop but too far...

Posted by Shopping Grandma Joanne


I have been shopping at HomeGoods in Port Washington since the store opened. I love every visit there, the items are great and the staff is wonderful. Mike Avollone the manger is the best and the store always looks great. I have given so many gifts over the years and the best ones are from PW store. Even my Granddogs love the items for Christmas too. Thanks to all the staff for a great place to shop.. Happy New Year to all. Shopping Grandma Joanne

Posted by Happy Person


I have visited the Home Goods store in Knoxville several times. I have really enjoyed the products. The prices and quality are great! I have also visited the store in Huntsville, Alabama. It was a larger store, but it also had a wonderful selection to choose from. I have always been happy with my products and service at the stores I have visited. I am very happy that Home Goods chose to remain closed on Thanksgiving. People can wait to shop on Friday. Way to go!

Posted by Anonymous


I am a very old woman that love shopping at home goods in Monroe Ny. The managers are all very nice the store is clean and well organize. I admire miss Veda who is doing a wonderful job both on the register and on the sales floor she always greets customer with a smile and offer her help, she is always open to give me ideas if i need, I love to go take a look wherever she is working and give her my compliments she is such a loyal worker I hope home goods treat her with respect and adores her comparing to other associates she is the best.

Posted by Anonymous


Iam shopping last two years in Home goods Fairlakes fairfax virginia employes extremly polite, helpfull wonderful, I feel myself like guest every each person very good. One of manager is my favorite he is problem solver , easy friendly I see he finds solution very easy and right the way his name GUY GORDON . Every body loves him, he is every bodies guy, smiling face and running person. He is genius deserves to be store manager
be store manager. You can ask every each person. Thank you home goods for this person.
And also all employees very good, one of SAYYORA angel all the time happy smiling face, she knows her job very very well. She is works very fast. When I shop this people makes me happy. Others, JULIE, WILLI, JACKIE, DOMINIGUE, SILVIA they are all wonderfull people.
Million thanks to HOME GOODS

Posted by Anonymous


I am a frequent shopper in several Marshalls TJ Max's and Home Goods. I have to say that today at the Home Goods in Lyndhurst NJ two employees Hector and Cody were not only polite but, professional, and helpful too. Home Goods is very fortunate to have such wonderful employees and they should be commended for being such loyal, helpful and courteous employees making it a pleasure to shop in Lyndhurst Home Goods.
Sincerely
Charlene Richards

Posted by Anonymous


I was in the Home Goods in Schaumburg, Illinois yesterday, Thursday October 24th. My Mom was looking for some tables and we were trying to track someone down to see if they could check another store because we needed one more table. I go to this store very often. They were pretty busy and the checkouts were pretty busy. A young man named Nick V. (on his tag) saw us talking about the table. He asked us if we needed any help. We asked if he could possibly check the store about 15 minutes away at the Arboretum South Barrington, IL store. He went to a phone and tried to help us, but it turned out that they didn't have the table either. I was really impressed that he really was paying attention enough to realize that we really needed some help! Just wanted to let you know that he was a very polite person and even though he was busy, he took the time to help us! P.S. I love this store!

Posted by Home Goody


First of all, I look like one of the fixtures in Home Goods, I'm in there so often. We finally got the first store in Mandeville, LA! I am a huge fan of T.J Maxx and Marshalls as well. I could write positive comments for all three stores. However, I really need to spotlight Home Goods. Every single employee goes out of their way to help and are so, so personable. The store is constantly merchandised beautifully, which is not an easy task because it's frequently turning over! I could go on and on, and I am a tough critic too, as I used to own my own retail store. So, thank you to Home Goods and its staff. Jake is one of the managers there, and he, like all the others is the best! He goes above and beyond and is so passionate about his customers and the store.

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Contact Information
Customer Service
800-888-0776

Home Goods customer service phone number including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.
Corporate Office

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Hours of Operation

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Reviews & Ratings

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