Honeywell Customer Service Complaints - page 3

I never leave poor reviews but after the experience I have had with this place over $14 mind you, I felt the need to warn other people. I ordered a replacement filter that never made to my home. Never in my life have I had issues with delivery. The first time I contacted Honeywell they were very short with me and basically said I need to contact Fedex and the post office myself. Fedex said they delivered to the post office, however post office said they never rec'd the package to deliver to me. After I contacted both places myself I went back to Honeywell. Most place will always either refund or replace, not Honeywell mind you. Since they show it delivered they will not refund me. It's upsetting because I work in customer service and for $14 we would just eat that dollar amount and refund the customer. I will never order from them again.

$1,000 whole home dehumidifier has failed 4 times in 5-1/2 years. Unit has a 5 year warranty. After 3 1/2 years Honeywell determined the original unit was not feasible to repair. They would not honor the warranty unless I paid them $75. I paid this made up fee and got a replacement dehumidifier. Now 2 years later the replacement has failed. They say it is out of warranty even though I had to pay for the replacement unit (albeit at a reduced price). I have wasted a lot of time on the phone & corresponding with Honeywell by email. Appears that small claims court is my only recourse.

When a customer calls outside of your customer service hours, please play some sort of "customer service is closed" recording instead of having customers choose numbers on your selection menu. I was on hold for 38 minutes, only to find out that customer service closes on 4:00 PM on Saturdays, instead of 5:00 PM, which I read of a different website.

Pls call me. I've left several voicemails.

I have called 4 diff numbers for Honeywell issue with a WiFi Thermostat that is still under warranty. What a nightmare. I can't even find a way to lodge a complaint with Customer Relations....I keep getting the run-a-round. Honeywell customer service is a disgrace!!

The WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. I have wasted two months.... and several hours on hold... and STILL do not have a solution for the problem with my WI-FI thermostat. One month ago, I was told that my case has been "escalated". What a joke. Not a single response since then. I will now pay to have my Honeywell thermostat removed and replaced with a different brand, and I will make sure that every homeowner in our 600-unit rental group knows about this experience.

I am leaving this review in regards to Honeywell's Avionics customer support.

As an Avionics company, we depend on Honeywell when it comes to having units repaired. I've been in my position for nearly a year now, and have had nothing but problems (excluding Bendix/King).

Most of our units are out for well over 30 days, and a few are nearing nearly 200 days being gone with absolutely no update, and no way of contacting Honeywell. When I do manage to get information, it's always "see Aerospace Portal for further details", or the information I get is already on the Portal.

Telling me absolutely nothing about a unit, except for an ETA date that KEEPS on changing, is NOT helpful. In any single way, shape or form.

We've had an AOG situation now for over two months (AOG = Aircraft On Ground = REALLY BAD), and we've been ignored or told one thing and then it doesn't happen.

I have to say, our of the numerous companies I have to deal with on a day to day basis, Honeywell is the ABSOLUTE worst. If I could find a way to just NOT send any of our customer's units to them, I would. Unfortunately, being an OEM, Honeywell knows we don't really have a choice. :/

Must be nice to be a company that makes millions and millions of dollars off of severaly unhappy customers.

The most rude and least helpful customer service personnel that I have ever had the misfortune to deal with over the phone. I needed assistance in setting up my new Wi-Fi thermostats. I am in the phone technical support field. The two people that I spoke with would have been fired from my company in an instant. AWFULL!
This is the first time that I have ever gone out of my way to rate a company's customer service.

The Honeywell Customer Support organization is the worst. If you buy soehting form Honeywell and try to get status, you call a CSR. Then you get someone in India or Puereto Rico and they can't even acknowledge your product purchase. They outsourced the entire CSR/CSO organization to a company in India (Infosys) and the D&S President, Mike Madsen, and Aerospace CEO Mahoney all say it is good, but they have no clue wehat the customers go throguh and they don't care. Recently they hired a new gal name Lori Murphy that does no have a clue about Customer Service. Recently Honeywell D&S is send our product reapirs back to us unfinished. They claim they are waiting on quotes too long, but actually they want to make it cost more to raise the rrevenue since op income is over 25%

Their warranty and customer service SUCK. I bought one of their whole house humidifiers for my Mom's house, and it failed inside the warranty period, dumping thousands of gallons of water down the drain and sending her water bill through the roof. I figured out what was wrong with it, and I was more than willing to fix it myself if someone would have just sent me a new water valve, but NO ... their customer service people (and I use that term loosely) are telling me that the warranty is void unless it was installed by a "professional" and they have refused to send me the part or honor the warranty in any way. What an insult. Now I have to throw this piece of Honeywell junk in the trash and go buy my Mom a new humidifier because there's NO WAY Honeywell is getting another dime of my money for the part to fix it. Needless to say, I will NEVER buy another Honeywell product and I'm going to tell this story on every message board and review site I can find. I hope the crooks at Honeywell enjoyed the money they made off this sale because it will be the last one they ever make to me or my family.

We purchased a replacement thermostat for our home and began to go through the process of replacing the old one with our new one. We were successful at doing so until we reached the point in the process of re-wiring by labels/alphabets. After we tried to figure it our on our own and by using the step-by-step instructions with no success, we contacted Customer Care to assist us in troubleshooting where we could have possibly made the error. Our first call connected us with a very nice and respectful representative who was able to gladly help us through that part. After we ran into another issue, at 6:41pm (central) we contacted you again - this time the call was not very pleasant.

After a brief few minutes on hold, we were connected with one of your phone techs/representatives, Carla (do not know her last name but based upon her dialect, she could possibly be African American), maybe this will help identify her. In the start of the process she was very helpful but about 5 minutes into the conversation, she became very rude and impatient, she was rudely talking over us, put us on hold in the middle of us speaking, and after she seemed to grow weary of speaking with us, she loudly and bluntly stated "if you cannot understand simple instructions, then you need to call a contractor." I calmly replied, "Ms. Carla, we called you because we believe you can help us. We do understand you but we don't think you clearly understand what we are trying to explain". Surprisingly, before I could even finish that statement, she hung up the phone. The call was ended at 6:56pm.

As a customer, I feel very disrespected and was made to feel as if I was a complete idiot by this young lady's response to our concerns. She could have been a bit more patient by taking the time to carefully hear my concern to effectively meet our needs. Because she was nasty in her customer service to us, I intend to see this matter to the very end until she and/or your management is made full aware of the caliber of phone representation you have at some of your call centers. No customer should have to speak with a representative who does not value them.

In the end, I'm going to find this young lady and hopefully be able to let her know that her nastiness may be a reflection on her character as well as the integrity of the company.

Bought a set of Honeywell wireless door chimes a year ago. They have gradually failed having to move the chimes closer and closer to the door. The only way they will work now is 5 feet from the door. Made 4 calls to customer service (India, I think), have written customer service 4 times, and even after they agreed that something was wrong, now 4 months later I have yet to receive a replacement. UPS found that Honeywwell put the wrong address on the package and it was mailed to wrong address. UPS informed Honeywell of this, and essentially they have said too bad. Tried to contact them again and they just keep referring back to the UPS delivery to the wrong address. DO not ever buy Honeywell anything!!!

True Steam humidifier is introducing an unknown odor into the house. Repeated contact with the company has been worthless. They are completely uninterested, they have been totally irresponsible.

I recently had the dis-pleasure of dealing with their customer care/support dept. As I had a $200+ WiFi Thermostat that did not stay in schedule. They said it was not the thermostat, they even went as far as asking me if anyone else is changing the temperature. Then they said I need my furnace serviced. Anything but, I sorry, let me replace it, or fix it. Support was totally incompetent, and IMHO rude. I will never buy a Honeywell product again, nor recommend them to anyone but my enemies.

Submitted to Honeywell about customer service experience. After 4 days, no response.

"On Saturday, I purchased a 6580WF from Home Depot. After following the instructions the unit wouldn't work properly. I brought in my HVAC contractor and we eventually found out that the main problem was that all of the paper work packaged with the unit was for the RTH6500WF. That information is totally incorrect for the 6580.

We attempted to call your 855 support number and after 20 minutes on hold someone answered and immediately hung up on us. We eventually called back and after another 20 minutes got someone who told us we had the wrong documentation. That person promised to email the correct documentation, but never did.

Honeywell, I'm astonished that a major corporation could be this inept. My $100 thermostat purchase ended up costing several hours of frustration and a $100 HVAC service call all because you couldn't package the proper documentation."

We have tried contacting Honeywell about my husbands employment status, so he could receive full benefits from the VA. No one responds,calls back or they have no clue what they are talking about. The VA has also tried to contact them with no results. I wish we could speak to someone that could help us.

Hard to understand all 3 of the support people because of heavy accent.
The one guy told me to take of furnace cover too tell him what color wires went where because my new thermostat would not shut off furnace.
The next lady told me to touch red and green wires together to see if furnace would start.
Well it did not because safety switch was on.
She then told me to call Carrier because the problem was the furnace. I finally figured it all out myself no thanks to them!

There thermostats are junk. I installed one of their units and it caused issues for my system so it cost me money to fix it. Their service was no help and told me to buy another unit even though the one I purchased was advertised to work with my system. Additionally the customer service was useless, rude and defensive. Obviously they get complaints they do not resolve. I will never recommend any Honeywell products, but another brand and save yourself the headache.

Honeywell help line is a joke. When you call you get a recording to call back they are busy, call back again and again get same message. you go online to get help and they say call your tech. No help at all. I wasted 1/2 day trying to get their new RTH7500D programmable thermostat to work on my unit, finally put the old one back on. Never again honeywell made in mexico.

We placed an order in July with a 12 week lead time. It hasn't arrived and I cannot get an estimated delivery date. I have emailed, called, left voice messages but all I get is that 'the order is in process'. Customer Service is non existant in this company and I will avoid sending any orders to them in the future!!

Everyone was polite and helpful, but having been in the military and captain of private vessals out at sea there is a need to know about the "elements" of the thing and not just how it works. Example: the "sending unit" part of the high and low settings on the R8182H are enacted as a direct result of the pickup coil or bellows of the sensor.. yes? thus it is possible to use it to turn things on and off which inits present configuration the lower range setting is designed to open the circuit to the pump and turn on the furnace to get more heat to maintain the temp for the hot water for showers. Makes sense, be sure princess does not scream as the water gets cold in her shower.
But, no longer using the unit a a hot water heater one only needs to have heat for the radiators. IN the same manner that AC units fan will stay on for a few minutes to draw outthe residual cold on the coils I too want to keep the pump on until the residual heat is drawn out of the boiler adn then when drops below preset temp it turns off. In colder areas they just keep the pump on all the time to keep pipes from freezing. So what it is the problem? there mist be a simple reversing of wires or resistors or something that will cause the switch to be closed when above a certain temp. and off when below a certain temp. Instead of going out and mounting a new separate thermostat in the furnace to do what I suggest it must be easier to simply use the lower range setting switch and change a wire or two to cause it to be used in reverse (on when hot and off when cold instead of what it is now, on when too cold and off once reaches desired temp.No drawings or schematic shows enough detail about the on off of this switch or how the bellows or electromagnetic pick up are and work so I can tap easily into the circuitry and reverse its workings and accomplish what I want to accomplish.
So now I must restudy and find electronics people who can maybe look at the schematic and tell me to cut, splice, remove, switch in order to work the way I want... gotta go ..Colin yeates

They take no responsibility for their problems. Extremely long to answer the phone.

Regarding the Thermostat for Heat Pumps, the 5 minute time delay for this is unusually long, since the condenser has a maximum 3 minute delay. I am an HVAC contractor and although the flashing Heat On/Cool On is helpful to the customer to know WHY their unit is not turning on right away, I would like to know why you have programmed this thermostat for a 5 minute delay on a cold start (unit not on at all)? I can understand switching between cool and heat, but not when the unit has not been on at all.

TH4110D007 wires melted and smelled burning plastic. Thermostat very hot to touch. Probably a defective resistor.

I had my honeywell thermostat burn up the other day. melted the wires and charred my wall and had a horrible burning smell, this also blew up my 2 AA batteries enough to where the acid was dripping on my carpet and has now stained this permanently. model number th4110d1007 this was installed in 2011 by my contractor.