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Hotwire

Customer Service Ratings and Comments

Hotwire is ranked #47 out of the 233 companies that have a CustomerServiceScoreboard.com rating with an overall score of 63.40 out of a possible 200. This score rates Hotwire customer service and customer support as Disappointing.

NEGATIVE Comments

9 Negative Comments out of 12 Total Comments is 75.00%.

POSITIVE Comments

3 Positive Comments out of 12 Total Comments is 25.00%.

Issue Resolution

Reachability

Cancellation

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Product Knowledge

Disappointing Overall Customer Service Rating
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  • I called to change my flight on Continental. They explained all the change charges and I said fine. They then said someone from the "change" department would have to call me back. Someone did two days later and I could not get to the phone in time. They left no return number and said they would call back in 36 to 72 hours.

    48 hours later - no call. I finally called Continental directly and rebooked with them.

    It cost me $35 more but was worth not waiting for a callback.

    Does Hotwire think its customers have nothing to do but wait around for a telephone call.

    sharon goldstein 3/10/10 9:13PM

  • Hotwire policies are ridiculous! I was unable to pick up my car rental the day of the reservation due to illness, and wanted to have my 29 year old son added on as a driver so he could pick it up, since I could not fly in till the following day. Hotwire makes NO exceptions - I'm out $126.00, and still need a car -- WOW, I sure would like to know how much money they rake in ripping people off! I will NEVER book through Hotwire again, or AVIS for that matter... Furthermore, I will look for other places to post just how bad Hotwire treats their customers. If my husband and two sons, ALL of whom are business owners treated their customers like that, they wouldn't be in business.

    GorgeGateWay 2/23/10 8:36PM

  • i'm pissed off with hot wire rules don't apply in a proper manner i booked rental car with national car rental a choice of credit r debit through hot wire page once i reach the location to retrieve rental car no debit card accepted then presented my credit card exp date 12/09 told me it was expired but i called my credit card comp they stated 12/31/09 my card would exp no can do so i left national at jfk airport came home spoke with rep from hot wire not 2 lose my reservation he told me it was nothing they can do but i told the rep that hot wire asked me credit r debit on making my reservation so how u r affilated with companys & u don't know there preseizers & wheather they accept credit r debit bad business with hot wire don;t know rules & regulations for any company that u r establings business with very sad

    blkgirl66 12/18/09 7:39PM

  • I called with a problem. Helpfulness may be too much to ask, but sympathy doesn't cost them anything, and politeness is the least one should expect. I got none of these.

    Peter-T 11/4/09 1:03PM

  • This experience was terrible. We booked two rooms only to find out that they were smoking rooms. We could not even pay more to have this taken care of. With an asthmatic and two small children this situation stinks and so does Hotwire!

    Anonymous 9/25/09 4:32AM

  • I keep getting emails from Hotwire Travel Ticker. Each time there is a real deal advertised in their subject line. Each time i click on the deal, a new page opens and low and behold, no deal. This went on for 2 weeks, new email every day. I called and was told by some supervisor that she did not have an email address that i could forward it to. She also said that Hotwire no longer was doing business with Travel Ticker. I suggested that if that was the case, they needed to sue the hell out of them for using Hotwires, logo, email server, and URL.
    She said that i could email support@hot-wire.com and they would get back to me in 24 to 48 hours latter. Gee, that never happened.

    Hotwire is a scam!

    rocky 9/1/09 8:37PM

  • hot wire tell you that they reserve you a room at hotel then send you to a old motel. a hotel has a lobby and bring your luggage thru to your room. a motel is a room where you car is just outside your door and everyone else car. hot wire has really gone done hill and only looking take money.

    meroxjohn 8/23/09 7:25PM

  • me too...will not use again. Can't refund me for shortcummings in there system...won't give you option for two beds, just 2 people. If you aren't sleeping toghether, find other booking site.

    hotwireblows 7/27/09 6:46AM

  • Sirs:
    You have lost a customer.Hotwire's rules
    are so severe...they boggle the mind. I needed to make a two day change is an attractive package
    SIX months in advance...but could not do it. The hotel agreed to the change..but it needed to be done by Hotwire...Hotwire would not change. The airline tacked on a $150 additional fee(total $300)..
    to a fare that coast less than that. The Better Business
    Bureau will be contacted about these practices.
    I understand protective rules....but this chage was asked for SIX months in advance. Shame on you.

    Anonymous 5/18/09 7:38AM

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  • I recently had an issue and customer service could not have been nicer and handled my problem while I was on hold. The service person with Hotwire was polite and very effecient. Very satistified with their customer service.

    Anonymous 2/7/10 3:04PM

  • Got right through by pressing # three times. Very friendly and helpful.

    Dave R 2/5/10 5:27PM

  • Very helpful on the phone. You need to understand thy policies, they will only repeat them. If you don't like them, book directly with out getting a discount.

    Falls Church 8/5/09 12:55PM



  Contact Information  
Customer Care
866-468-9473
Complete Hotwire customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.

Complete Hotwire customer service phone numbers and contact information at ContactHelp.com
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