Hotwire Customer Service Complaints - page 2

Do not use!!!! Rented a car with unlimited milage but when I go and get the car they say it was limited to 100 miles, they wouldn't change, cancel or accommodate our needs. Waste of money and horrible experience. Do not use them!!!!

Cancelled a trip on 3/13/2020 when its purpose was canceled due to the pandemic. I notified Hotwire that same day that I was canceling a two-night hotel reservation, and also spoke to the hotel directly the same day. The hotel clerk told me they were waiving all cancelation fees, which I included in my notice to Hotwire. The hotel also directly notified Hotwire that it was waiving cancellation fees, and I have emailed copies of the hotel manager's email waiving fees NUMEROUS times. Hotwire just keeps denying notice. RIPOFF CENTRAL! No other booking company was so slimy when I canceled.

Had a car rental to pick up and drop off at an airport. My flight was cancelled due to covid so they issued me voucher but I obviously couldn't get the car in LAX as I live in Boston if I didn't have a flight. Had me wait 2 months to then tell me they will not refund or credit me. WORST company EVER

I learned my lesson well. I will never use Hotwire again for booking any reservation, air flight, hotel or other.Learn from others and don't make the same mistake.Hotwire is not the answer for me.Sorry hotwire, you can do better. I dont' know how you continue to jerk people around and get away with it.

I am very disappointed in my service with my hotel booking.
This experience was horrible. I had to relocate "3" times, to get a decent room. The rooms had issues: faulty lighting, unclean bathrooms, uncleaned/dirty a/c with mildew, musty smell, and unclean bed linen. One room had explicit activity next door and the exercise equipment was rusty, broken parts, mildew spots on equipment, area very dirty and not in safe or workable use.
This is the worst experience I have received....not what I expected!

On Sept.17th, we picked up our rental car at PIE Airport as scheduled. We were traveling to Treasure Island to assess any damages incurred to our condominium as a result of hurricane Irma. We were scheduled to return our power one week later on September 24, 2017. We were dismayed to find our residence had suffered water and mold damage and power searchs to our refrigerator and air conditioning rendering both unusable. Because of this devastation, we changed our departure from Florida from the 24 th to the 21st. Our airline graciously changed or flights with no cost because of our reason for early departure. We contacted your office as well as the car company you had booked for us in an attempt to collect reimbursement for the days we did not use the vehicle. Both parties kept " passing the buck" to each other.....however not to us! We would really appreciate any consideration you could extend to us as far as compensation for the unused, but paid for, days of rental.

I will be posting my experience with HOTWIRE on every social media that I can I do not and will not recommend HOTWIRE to anyone this company thrives on taken people money I regret even knowing this company I will start handling my own reservation my self I will never allow another company like hotwire take advantage of me again I will be filing a police report for them taken my money and I will be suing them in court ASAP I'm trying to get in touch with there shareholders now to inform them of what kind of company they are representing

Hello allow me to introduce myself, I am Gary...known as the Hotwire King of Houston. I use hotwire all the time. thousands and thousands of dollars have flowed from my wallet to hotwire and I have convinced many a friend to do the same.

That is why I am appalled and devastated by the fact that Hotwire booked me for a hotel that I paid for in advance and made arrangements for travel but when I arrived the hotel did not have a room. Of course I contacted the customer service considering I was left out on the streets. This was an ordeal of epic proportions.

Not only did I spend 2 hours on the phone using all my phone battery, but they were unsuccessful in placing me in another hotel after they verified with the hotel I booked for Memorial Day weekend was overbooked by hotwire. I was told to wait online multiple times with the end result of no place to stay at 11pm at night. I couldn't even get them to place me in a nearby city to Austin like San Antonio. Instead, I spent the night in my car at a park!!!!!!!!!!! what a wonderful memorial day weekend that was. I missed my event and stunk to high heaven with no place to freshen up. Thank you hotwire.... I consider myself scorched!!

Here's the kicker. The customer service rep stated that Hotwire would compensate me for my inconvenience with the max compensation--a whopping $25.00 in hotdollars. yes you read that right twentyfive dollars!. Don't consider the face that I spent hundreds of dollars on gas and food and prepaid event that all went for naught. That doesn't even cover 1/3 of the gas and no good for any other lodging which wasn't available. I am still worked up and aghast over this. I called customer service again on 6/8 and spent 30 minutes on hold at work to get a supervisor then left my email and phone number because I had to actually work. guess what, no follow up. This sucks.

Hotwire can you please please please come correct? I have loved your services over the years but how can I have any confidence booking in the future? you are about to lose an extremely loyal customer--the hotwire king of Houston to be exact. I would have expected at least a free hotel stay of my choice plus coverage of my lost expenses. Nope nothing like that . can you fix this please

When we got to the hotel Hotwire booked for us we did not have a reservation (the motel did not have the name we booked under). However, the motel did honor the Hotwire rate. When we contacted Hotwire, the persons we talked with (had an accent) seemed to have been using prepared statements for responding to complaints. Once when I called, the person put me on hold while he supposed to have talked with the motel. However, I was connected with someone who asked for personal information, which I reluctantly gave since I place the call. After the Hotwire person did not come back on the line I wonder if I was connected with someone, other than a Hotwire person, to give them my personal information. When I asked to talked to a supervisor, he said that was not allowed. When I attempted to send a complaint to Hotwire Headquarters, the letter returned, without being opened, with a statement on the letter saying the letter could not be delivered as addressed. The letter was sent Market St. in San Francisco, the address given on the internet.

reserved car rental thorough hotwire... for unlimited mileage ... went to change reservation time affiliate agency name is Advantage Car rental no problem to change reservation time, but was given news from Advantage that since i lived within 65 miles of RDU locally i could only put 150 miles on the rental car a day. this is a breech of contract from HOtwire..Contacted customer service stayed on phone for over 1 1/2hours to speak with Supervisor, he transferred call to original phone que,, I do not believe it is fair that i elected to obtain a service for unlimited mileage Advantage was willing to cancel reservation since it had not occurred and their was a conflict with what hotwire sold vs what Advantage local policy states for unlimited mileage. Hotwire has very questionable business practices plus operates through unfair practices to obtain business and to keep clients money. And anyone who does business with them BEWARE they should be investigated and fined for their dishonesty .

I have successfully used hotwire for bookings for years but the experience with a hotel stay last week did not measure up and was down right dangerous. I book a room @ America Best Hotels against my better judgement last Week on February 22nd @ 16410 North Freeway in Houston Texas. I was unable to remain in the room and was force to leave because of a gas smell which caused headache, nausea and painful throat. I spoke with the night manager who was not fluent in English. I was force to leave and return the following morning for my luggage. The day manager did confirm problem does exist with room 101.

I would like a refund for the room since it was impossible to use the room for evening.

If you could response to : Ken

I notice no way to contact customer service at Hotwire by phone

I booked 3 nights over the phone for a needed break from remodel in my home. November 2016. The amenities rate & convience was perfect I thought! Unfortunately I packed & drove to the venue...Nit one thing Hotwire told me was true about amenities!..NOTHING! The suite was small with a bricked area( close. To bed) that had a metal handicap seat glued to the real& a hose dropped over seat! Np pool no tub no inyernetetc. That's the good part..the worst The front desk guy gave me a key to see "What you already know" . Total time inside less than 10 minutes . I had an allergic reaction that cause me to gag and work for air to breath!! Gave the key back & ran out of there! After approx 35 minutes reaction was over& some time later back to normal! All very scary. REFUND was told In November 2016 I would get one. Feb.15 2017. Zero$$

I Booked And Book A Room With Hotwire.com.when I Got To The Hotel I Asked The Young Lady To Please Give Me A Room On The First Floor Because Me And My Husband Have Trouble With Our Knee's.she Said I Don't Have Anything.i Got To The Room And All I Smelled Was Smoke.i Could Not Breathe.so, I Called Her She Still Saying To Rooms.called Hot Wire And They Give Me Another Room I Got To That Room And Next Door Some Men Was Looking At The Football Game They Was Very Loud.i Called And Complain To See What I Can Do Because I Was Going To Book Another Room I Told To Supervisor Jessica How Can I Not Get That Hotel And She Was Rude And She Said That I Was Going To Have To Pay The Full Price.i Said Are You Serious!! She Give Me No Help At All. And She Is The Supervisor!!so I Will Not Book With Hot Wire Again!!!

I just got off the telephone with Ian, one of your customer support representatives. We discussed a charge of $111.38 charged to my US Bank MasterCard Account. Under both my business account email as well as through my personal E-mail he could find no correleation as to how this charge got onto my

credit card statement. He advised me to write to you about this charge. There is a reference number stated next to a Transaction date which is: 09/30/2016; the ref. Number is 9865. Please either explain how this charge has appeared on my statement or remove it and credit my account for the $111.38. thank you for a prompt response!

Please note that I have an itinerary number for a mid-size Hertz car rental in Tulsa, OK for the dates of Nov 17-Nov2, 2016. I have just been diagnosed with Stage 4 adenocarcinoma of the liver and have been forced to cancel my trip.

I would respectfully request that a review of this situation be considered for a refund for the cost of this reservation. I am prepared to submit any supporting documentation necessary to validate this medical condition.

Very truly yours,

Matthew L McKerley

A terrible Company!!!!! poor customer service skills, false pretense, as well as false advertisement. This company lead you to believe that you are getting such a good deal, along with the selections that you have made. However, after making all of the necessary selections, entering your credit information, and booking, you find out that it is something completely different than what you had chosen. The only excuse that they give you is, you should have read the fine print. I will NEVER use this company again, and will also inform my family and friends not to use them.

I tried booking rental car through hotwire app. On my end, the booking never went through while all along the money was being taken off my card. I contacted them directly where they ran my card a couple more times because they also said it did not go through. The card began declining. Hotwire informed me it was an issue on my end to find out the money had been taken out of my account. Now I have a rep from hotwire with my bank online. The bank explains the charges have went through. Hotwire says it nothing they can do. The charges should just drop off. 5hrs I spent out of my day trying to correct this issue. I was not able to rent a car having to pretty much cancel my trip because funds were exhausted due to them taking my money and other places requiring a major credit card.
I will never recommend this site to anyone. I have contacted the better business burea on them. I was hung on repeatedly when I beleive the representative was I a positing of not having an answer. I was told that there was no supervisor available or they did not have cooperate number.

hello my name is ibett hernandez . a .resident in florida ..i reserved with hotwire at a hotel and the next day cancel 24 HOURS BEFORE,,,, and they said no problem then I will give back your money,, I warn them that I was canceling and yet they took my money from my account that was,, April 20, 2016 and July 25 and still today I do not get my money back and they asked me for medical certificate in return,,, I have called several times with no arrangement ... they are thieves within this company and the balance is $ 399.00 .THE SALARY OF MY WORK WEEK ... as you call it ... and see for it true the claim number is ... I do not put the rest for protection.

Made a reservation for a car rental thru Hotwire for Thrifty in Panama City Beach at the airport. There was not a care available that o had contracted for. They said I would have to wait 2 hours for a car. I suggested they give me whatever they had at my contract price but they were only willing to make me pay for a more expensive behicle

Customer service is horrendous . I booked a hotel received my confirmation. After 3 and a half hrs driving when we arrived at the hotel we found out that hotwire had not actually booked a room for us . We talked to 5 different people in hotwires customer service department spent over 2 hrs on hold . They finally agreed to refund our money but so far that hasn't actually happened . I can not begin to say how unhappy and disappointed I am with the way they dealt with the situation.

On or about 15 days ago I contact customer support via email. Got the normal response send such and such and should take 7 to 10 days to adjust the double billing. Well three time I tried to contact a customer service manager and twice got the same from the rep that answered I need to confirm the problem. Well was put on hold for five minutes or more and the rep came back it's still in the process. Now it's been 15 business days and no results.

Absolute worst customer service experience I have ever had in my life. I strongly recommend not using Hotwire. They gave me a low ball price and as soon as I booked the trip I all the sudden started getting all these hidden fees. Of course when you book its final so after paying the hidden fees it raised the price almost 50%. When I called customer support (which is overseas)they gave me a hard time on the phone and eventually agreed to refund me the fees when I insisted on speaking with a manager. After never getting a refund, I called back and they said that they never had a record of me calling and that they would not refund anything for me. So basically I was lied to, so I immediately had my account deactivated. I strongly recommend that you stay away from this company because they are very dishonest and will do anything to get your money, and once they have it I promise you will not get it back.

I am unable to get a confirmation email. I called 6 times and have been disconnected. I booked it with a hot wire representive over the phone

My number She booked a one king Room instead of standard 2 beds it I for one adult and 2 kids

Trying to contact Hotwire is absolutely "Ridiculous"
After trying to speak with customer service to correct a reservation they had screwed up I was put on hold then asked many questions that had nothing to do with what i had called about.
then i was cut-off.
So IO am cancelling this reservation and going with some other company.

Hotwire customer service is HORRIBLE. I just called to ask a simple question. A lady from the Philippines answered my call. After my question she screamed into the phone then set it down and walked away. I could hear all of the converstations in the room lots of laughing and languages I could not understand. I was on the phone a good 5 minutes trying to get her back on the phone but no success. Won't be using Hotwire again after this.