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HughesNet Customer Service

User Reviews, Ratings and Comments

HughesNet customer service is ranked #457 out of the 538 companies that have a CustomerServiceScoreboard.com rating with an overall score of 24.95 out of a possible 200 based upon 304 ratings. This score rates HughesNet customer service and customer support as Terrible.

NEGATIVE Comments

292 Negative Comments out of 304 Total Comments is 96.05%.

POSITIVE Comments

12 Positive Comments out of 304 Total Comments is 3.95%.

Issue Resolution

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Terrible Overall Customer Service Rating
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  • Customer service is in India, Hughsnet went down for my intire town, and I spent over four hours trying to explain to them it was not only my computer. Then even though I pay for the repair insurance they wanted to charge me to send a technician to help myself they could not understand it was the intire city. This is a horrable company. Many people and businesses have called custemer service for Hughsnet and nobody has been able to get any help.

    Len1962 5/10/12 3:25PM
  • Hughesnet technical help is a Kafka-like maze. In Chat, they spend 10 minutes apologizing, parroting prewritten polite statements, looking up information (hopefully,) 5 minutes repeating your name, operating system, question, etc. over and over and over and the rest of the time in chat it is silence until they exit with no explantion.

    On the phone, it is the same waste of time. I realize English is a difficult language compared to many others, and I will do my part to help my helper, repeating information, waiting patiently. But---after 30 minutes, when there seems to be no hope whatsoever for success, I give up and try again later, with someone else who is knowledgeable and able to speak English I can understand.

    I have been trying to ask 4-5 simple questions about their proprietary Download Manager--which a HELP component could easily answer. They don't know the program, evidently, and simply stall until the customer gives up.


    I used to be on TOAST.NET and their techs actually simply gave the answer and you were on your way in 3-4 minutes. ATT forbids Toast here in AR and I am stuck with Hughes, for now.

    Hughes has improved over the last few months. It is faster and download limits have increased 50 Mb, unused time can be banked to some degree, too. They have a serious problem with the tech support, though. I pay $100 for 350Mb daily limit download a month!

    Arkansas 5/10/12 11:03AM
  • I was a Hughesnet customer from 2005 to 2011. During that time the product went from fair to horrible. The customer service was in India and was a nightmare to go through. Most of the time the techs were unknowledgeable and were hard to understand. I am very fortunate now that I have cable internet and I have had no problems. This company needs to be shut down.

    Baldy 5/9/12 5:28PM
  • My whole family is disappointed, and Hughesnet has failed to live up to many of their advertised claims. Their speeds are much slower than promised, downtime is rampant, glitches are many, and virtually anything (like a bird in the sky flying by the satellite dish) can cause needless disruptions in their alleged "high speed" internet service. And calling India doesn't help. Their customer reps will only blame you or your system.

    Now I wish I never signed my family up with "Hugheslessnet". I wish I read this (and the other) rating sites first.

    Got any lawyers out there?

    Elda Smith 5/9/12 2:25PM
  • This is the worst service anyone can have. If you call to complain you get a person that speaks part English you can't understand. I have been a long time customer and can't get a decent discount and now because they get so many new customers my service has gone to nill.

    jangar 5/6/12 12:15PM
  • Hughes Net is requesting an early termination fee when we had to cancel due to lack of access to email and online banking for more than one week. They could not or would not fix this. Don't get them. High cost, low quality, slow and intermittent service.

    Anonymous 5/2/12 6:12PM
  • this is a joke the people don't know anything they tell you everthing you want to here and never fix the problem i was even told i was entering my wrong password how they knew it i dont know , i was entering the correct onethis company is full of it and it personal i would not recomend this to NO ONE

    dalecocabinets 4/26/12 10:49AM
  • ditto - ditto & ditto again. All the lies are the same regardless of your issue or where you live. I truly believe the two or three positive comments on this post were made by sucks.net employees. I am getting ready to attempt the difficult task of cancelling my service for the samereasons everyone else has. There should be a class action lawsuit brought against this company and they should also be prosecuted for fraud.

    Just another unhappy sucker that was reeled in.

    PS. I'm now on my fifth new TV because everytime thier commercial comes on I throw a brick at it. I truly do HATE hughesnet.

    frustratedinIndiana 4/25/12 4:43PM
  • HughesNet offered us a free 30 day trial last September 2011 and we tried it for two weeks before cancelling. I was misrepresented when I was told I could use a VOIP service and the speed was too slow. Not much better than a dial up. I returned the equipment they requested as soon as I received an Return Authorization. Next, they billed me for $ 175.52 for the FREE TRIAL????? I had at least 5 or 6 phone conversations in which I was told my account had no balance due but they still send these letters which state I am behind in my payments and they will disconnect my service which I never had.

    RES 4/23/12 7:40AM
  • Hughesnet tech support and customer service is virtually non existent. It took me 90 minutes on the phone to cancel my service...or should I say "lack of service". Hughesnet is the slowest and most expensive internet service I've ever experienced. I also was having technical problems with the Hughesnet service which their tech support could not resolve. I added an AT&T mobile hotspot to my cell phone service as soon as they became available. I had both Hughesnet and the hotspot for about a week to evaluate whether the hotspot was better than Hughesnet - it was definitely faster AND more reliable (not affected by weather!). To terminate my Hughesnet service I had to dismantle part of the dish and send it to them! They said if I couldn't do it to ask a neighbor or call for service and PAY them to do it. You got to be kidding me - I thought all I had to do was return the modem - but no...they insisted I had to send them part of the satellite dish. Freakin' ridiculous!!! Maybe if someone gets hurt trying to do this and they get sued - they might stop this ridiculous requirement! Just glad to be rid of worthless Hughesnet - love my hotspot alternative (it's all I have - no broadband internet service available here in the sticks)!

    lizzieinmd 4/22/12 9:17AM
  • I would never do business with this company. They lie during the sales call. Whatever they say, don't believe it. The customer service is the worst I've ever had.

    anteater 4/6/12 9:24AM
  • We have been stuck with this company for almost 2 years (can't wait for September 2012). We had no problems for the 30 day trial, but almost the second the time expired where we could cancel without facing a ridiculous charge we started having problems. I constantly have the "504 web acceleration/satellite outage" message on my screen. EVERY DAY, more than three quarters of the day I struggle to use the computer. We have called and called and called and got nowhere. We were told our problem was that the bill wasn't paid! It was not only paid, but not due again until the 16th of the following month! The customer service person had to look up what the error message meant....uh idiot...it says right on the screen satellite outage, that there is problems with their network. We read it to him word for word. Then he tells us to call back when it happens again so he can fix it because all the troubleshooting didn't work. It didn't work because there's no problem on our end! Do yourself a favor and NEVER EVER go with hughesnet! Dial up is a faster more reliable option, I promise you. The product sucks, the customer service sucks, they do NOT care what happens as long as they get your money. Not one person has taken responsibility on their end. I've had Directv for 14 years, my equipment is 14 years old from them, and NEVER do I have problems. If one satellite company can do it, why not hughesnet?!?!?

    Hatehughesnet 4/4/12 4:57PM
  • If you're very lucky you will never need to call Hughesnet for technical support. I've always accepted minor glitches and slowdowns as something that will occur with this type of a system. After having poor service for a few days I decided to contact the company and it nearly made me cry. Ninety minutes on the phone and two different tiers of support having me run tests that I had already done multiple times, explaining the Fair Access Policy and peak hour slowdowns. I've been using this system for a year and a half and think I have that stuff figured out. I was also not over my download limit so what difference does any of that crap make? At the end of this smokescreen process I was told this would have to be postponed because they had a message that bad weather was going to occur between the satellite and my dish. Five months left on my contract, uggh!

    Farmer John 3/31/12 6:46AM
  • The customer service is rude and sarcastic..not helpful at all....get hung up on when asking for a supervisor....the product itself isnt what they say it will be....its slower than whats said....was always getting link outages etc...was more of a pain and definetly not worth the price i was paying for it

    sassy2529 3/27/12 6:35PM
  • I had WildBlue installed yesterday. I went from 1.6 Mbps to 18.32 Mbps downstream. Upstream increased from .130 to 2.18 Mbps. Incredible! Called Hughesnet to cancel service. I was on the phone for 50 minutes trying. I spoke with three different people, who had three different dates and costs for my cancellation, was put on hold repeately and encountered bad attitudes and repeated threats of charging my credit card $300 for the equipment I wanted to return. I was told there is no refund possible for the remaining 3 weeks of the month I had already paid $91.37 for and told several times that I also had to pay for one more month before they could cancel. Get this, the reason was because Spring was approaching and the mail service would slow down with increased use. This would mean the box they were to send me to mail back their equipment would be delayed and so would the shipment of the box of equipment back to them! This was their story. Totally absurd! They gave me the run around on the date I could cancel too. The first person said they could not cancel until their equipment was back in their possession. The next one said I could cancel immediately and transferred me to Account Management where Alex told me I may not be able to set the date myself when I wanted to cancel. He also disagreed with the first representative and said they cannot mail out the box for the equipment to me until after the cancellation. Once he finally agreed to the date I wanted the service cancelled I had to ask him a couple of times for the confirmation number before he would give it to me. This company has no set operating procedures and attempts to steal money from customers' credit cards beyond termination of the service. They are sneaky and corrupt.

    amc583009 3/18/12 8:36AM
  • I have had HughesNet for 6 days now and it stinks. I had no service for 2 days and the other 4 days the speed is barely faster than dial up. I have tried repeatedly to call for technical support. Each time I have to talk to someone in India that I can't understand and who keeps putting me on hold, supposedly to check something. I have spent at least 3 hours on the phone in the past three days and nothing has changed. I am extremely frustrated and cannot talk with anyone who has helped. I just want the service person to come back and figure out why my high speed internet is SNAIL SPEED. I am sick of talking to people I cannot understand. I am sick of being on hold. It took 30 minutes to get someone to tell me my billing date and what had been taken from my debit card without my permission. He kept saying he was checking for the month of March. I called on March 1st and it was installed on March 8th. How many transactions did he have to go through when I called on March 13th. I just want to talk to someone I can understand who can fix the problem.

    shb 3/15/12 12:46AM
  • HughesNet is a terrible company to deal with.I had their service for 3 days extremly slow worst than dial up. When I canceled my service they wanted me to climb on the roof and take it down.After talking to several people and explaining I was not physically able to take it down they agreed to send someone out.The service person took the equitment but did not return it to HughesNet now they have charged my account for the equitment after telling me that my credit card information had been removed.I have been on the phone several times trying to resolve this problem but my calls are routed to India and these people are worthless.Difficult to understand and unable to do anything but launch an investigation.This company is running a scam and are a bunch of crooks.

    blondie 3/13/12 2:06AM
  • Worse internet service and customer service I have ever experienced! Trying to cancel service, I was transferred and put on hold about 5 times. First agent said I couldn't cancel, she needed my husband to call. I checked online and my name is listed as the Account Holder, so I called back. Second agent was quite friendly at first, but when I told him I wanted to cancel service, his tone became not so nice. He tried to offer me all kinds of things to stay, but I told him if they gave Hughesnet to me free for the rest of my life, I wouldn't want it. The internet speed is horrible, constant "web acceleration" and other errors. And the "Fair Access Policy" is extremely limiting.

    Anonymous 3/12/12 10:08AM
  • NEVER NEVER will i have them again.the service is slow and not one of the tech is american. I speak to immigrants all day for my job and do not appreciate this.I went to cancel my service and actually suspended it and still got charged a rental fee and 300 cancellation fee.this company is a joke for business.

    dwoods 3/11/12 7:45AM
  • I have just filed a complaint against this company with the Consumer Affairs department. We have been installed for one week and found out that their service will not allow me onto the website I need access to so that I can work from home. I just found out from the LOGMEIN service people that they have had mutiple issues with their customer and HughsNet. So since the product does not do what I need we called to cancel and got the royal run around for over two hours. They want us to eat the installation money and also ship their stuff back at our expense. When we signed up for the service we were told if we cancel within 31 days we only pay $50.00. WHAT LYING RUDE PEOPLE THEY ARE!!!!!!!!!!!!!!!!!!! DO NOT GET THIS SERVICE IT IS A RIPP OFF!!!

    Very Upset Customer! 3/9/12 7:16AM
  • Hughes net is a ripoff- totally unreliable, poor or no customer service. At best it only marginally better than a very bad dial up connetion. Internet access is very unreliable and slow, but email is much worse. Email service has been "cutoff" 3 ties in last 6 months due to exceeding spam being sent from my account. Customer service says they do not have authority to reset. They refer to corporate who are supposed to respond within 24 hrs. (from when is unknown0

    cwisdom 3/4/12 1:09PM
  • Hughes net sucks. It works 1/2 of the time, calls to support take 2-3 hours, they don't understand English, then they have you run a speed test that shows them it is not working. You are then sent to level 2 support that will take another 1-2 hours, on to a level 3 support waisting another 1-2 hours of my time. When they don't get it fixed it goes to a level 4 technician that will call you with in 48 hours. Technician called me while I was on vacation 60+ hours later wanting me to log in and run more speed tests. I explained that I would not be back until 2 weeks. I got home called in with my case number and case was closed noted everything working. I am currently starting the process over. On hold on 2 phones waiting to CANCEL my CRAP SERVICE.

    Rick Agnew

    Anonymous 3/3/12 1:46PM
  • I signed up with HughesNet on December 31st I had no other choice this is the only company I can get service with where I live! I WISH I WOULD NEVER HAD SIGNED UP WITH COMPANY!!! My service has never worked I have had so much time on the phone and they give me numbers everytime I call and I told them today I just want to cancel service because they took double out of my account then what it was suppose to be monthly and that we do not get good service here I have to call daily! They did tell me to try the other package when I called in Jan. with problems however it did not work any better and was much more expensive! Now there going to charge me 400.00 for cancelling my service agreement early WELL WORTH IT I will no longer have to call customer service daily and see why my service is so slow and ask what all the EXTRA charges are for montly on my bills!!! PLEASE don't use this service I wish I would have never got in agreement with HUGHES net I would rather have NO SERVICE then to pay for a SERVICE montlhy that provides NOTHING!!!

    jj 3/2/12 9:14AM
  • They have the worst customer service I have EVER seen with a company. To try and call them, you can literally be on hold for hours. If you can find another option, other than Hughes Net, I would strongly recommend it.

    Dissatified customer 3/1/12 10:49AM
  • This is the worst company I have ever worked with. The people I talk to on the phone I can hardly understand. They act like they have no clue of what they are doing. When I ask to talk to someelse He put me on hold. The call lasted over 30 mintues and all I wanted to do was find out why they didn't give me the discount they said they would. We are not in contract and we WILL be find better service. I would not recomend Hughes Net to any one!!!!!!!!!!!!!!!

    Anonymous 2/21/12 3:21PM
  • This has got to be the worst company I have ever dealt with. I canceled my service after 3 weeks. I called them and they hung up on me. I called back I was told I could not cancel until after 30 days. What company does that? I bought my equipement for 300 some odd dollars. They want me to ship it back instead of sending the installer to get it. They then offer me a 20 dollar credit out of 353 dollars!! I am working to get my money back through my bank, if that doesn't work, I am calling my lawyer! They should be fined for taking advantage of people and basically stealing our money!!

    choppa27530 2/21/12 6:40AM
  • The local company is finally offering dsl where I live, but now I can't get a human on the line at hughesnet to discontinue my service. I had to wait 3 months for my original order and when I had a problem (equipment installation issue) it took more than 13 calls and a month and a half to get someone to come work on the equipment which was still under warranty. I am currently trying to get to a human but the people in another country are placing me on multiple holds and not letting me! I can't even shut them off properly much less get help when I need it. PLEASE DO NOT GET HUGHES NET. THEY HAVE TERRIBLE SERVICE!

    alaskasinglemother 2/20/12 7:58PM
  • I have been with hughesnet for over six yrs and have had to call them on many occasions. I hate that I have been with them for this long because I can't stand to spend my families money and get customer support that usually isn't very good and can't understand them. Their modems will go out every yr to 1 1/2 yrs and they will expect you to pay for it. I so wish we had an American company with American support. Most companies are now doing this so I guess the good ol USA is just stuck with it. Pisses me off!

    bigdaddyondablock 2/20/12 11:43AM
  • I have had Hughes net less than the one month time frame that I am allowed to cancel. Good luck in getting someone to listen to you. I have 5 tickets now in less than one month and am 350.00 poorer. The extremely rude tech support person told me on Sunday that I should have gotten a better package than basic if I wanted more service. I am sorry I did not research this so called internet provider more closely before I installed and the installer cut a hole in my hardwood floor. All I get is some mumbo jumbo about tokens fair access and latency. It doesn't even work so don't see how I could go over fair access funny thing is when I go on line to my account to check overages nothing shows up.

    Blaine customer 2/14/12 1:43PM
  • Listen up! DO NOT SUPPORT THIS WORTHLESS COMPANY! HughesNet internet is the worst internet I've ever owned. It's slow, there is download limits???, and it works about 50% of the time. Once it screws up good luck getting it fixed because it's always your fault it broke. Customer service will tell you they will fix it and then charge you 200 dollars to send a tech out to fix their own company's problem. Oh, by the way, good luck finding an American in this company to talk to as well.I can't tell you the countless hours I've spent talking to these morons and hearing the same old BS like it's your router, it's the weather, etc. Listen, I'm pretty tech savy, and when the modem is blinking like a Christmas tree it's a internet problem not a wireless router problem. Also, I live in Tennessee. It's not like I get hurricanes and tornadoes every day. This company is plain out awful. The thing that gets me the most still is the download limits they have. You download 200 MB in one day and then your internet gets shutoff for 24 hours!!! 200 MB when your in college downloading tons of stuff for school is like telling our government to spend no more then 100 dollars a day! Worthless company!

    Anonymous 2/10/12 6:57AM
  • After I messaged the question, What is "latency"? I explained my begging and crying for help with case numbers piling higher and higher. And I still have no solutions, because my problem is "in the satellite". I get Andy who will help and explain my problem, if I pay him $38.00. What's he going to do???? crawl out to the satellite and fix it. I am athinkin 'latency' may mean fraud in Hughesnet service.

    Peggy Travis Crawford 2/8/12 10:46PM
  • Out source Im tired of it!! This is supposed to be fast, when there is not a cloud in the sky, service is so slow! When you call, does anyone speak english (without an accent)???, funny when I got my service this was not an issue!!!

    jolofarnsworth94@yahoo.com 2/8/12 8:50PM
  • If there is a worse company from which to purchase internet service, they must use wood and dirt to manufacture their infra-structure. Promises after promise: Skype with video? "No problem." High speeds? "Of course." The reality is the system is super slow, bandwidth limits are used very quickly (even with pro-plan), and hours of waiting for customer service. We are just about done with our two year contract, and we will go with dial-up before Hughes Net. Bad, Bad, Bad.

    Nermal 2/7/12 9:40PM
  • I attempted to cancel my Hughesnet service in Aug 2011. I was transferred from one department to another before I finally got someone to help. I accepted a 6 month service suspension instead of complete cancellation. I called in December 2011 prior to the suspension to completely cancel the service. Once cancelled, I received a bill from Hughesnet for $15.16. I previously had a negative balance. I had not used any service or made any payment since August, but I was suddenly charged $15.16. I am now attempting to resolve this issue over the phone. At present, I have been on the phone for 36 minutes with Hughesnet and still have not gotten any resolution.

    hughes hater 2/6/12 9:20AM
  • It sucks, been on hold for over an hour with the same stupid music playing the entire time. YOUR CUSTOMER SERVICE IS NOW EXISTANT!

    Cameron Lane
    Silverton, Or

    jandclane 2/4/12 11:15PM
  • Back around the 1st of August, we contacted HughesNet to cancel our satellite internet service because we had been very dissatisfied with not only the lack of a solid internet connection, but every time we contacted HughesNet for help, we got terrible customer service and the only solution you provided was for us to pay more money...which we did several times and never got better reception! We were told at that time that we needed to return our dish and equipment, and that they would be sending us out a box to ship everything back in.

    We waited for the box, and at the end of August when it didn’t arrive, we contacted them again. At that time, we were told that the box had been shipped via Fed Ex to our P.O. Box in Truckee, CA. However, in contacting FedEx, they indicated that they returned the box because it didn’t have our residential address on it. Their customer service department said they would send another box. We also suggested that the office send the box out to our home address where the equipment is located (via Fed Ex), but they stated it was against their policy. So, to this date, our very small post office says they never received such a box for us and nothing has been delivered to our house.

    After receiving now an invoice from their office in the amount of $323.63 for the unreturned dish and equipment, we called them again. We were told that they attempted to deliver a return box to us twice…but they have never arrived. Their only advice was to either pay the invoice or find our own box and ship it back to you and we would receive a $30 credit for shipping.

    We do not feel that it is our responsibility to incur costs or additional time and effort to get their equipment returned to them, especially since we were forced to cancel our account because their service was so terrible…at every interaction.

    At this point, I'm about ready to send HughesNet a bill for storage of the equipment and then we will plan of disposing of it if we don’t get a box soon.

    By the way…it’s a perfectly good dish and modem. If HughesNet were smarter about conducting their business and wanting to be more environmentally friendly, they would just have the local installer come and pick it up from us and then re-use it for the next person who orders service from them.

    I am also inclined to send a copy of this letter to the local Sacramento TV news station as they love to run stories about honest customers getting the shaft and run-around from big companies like yours!

    Corinne 2/3/12 3:06PM
  • After 13 mos. of Hughesnet & poor service internet & customer. We cancelled our service, everytime we called with complaint we were told to go to next tier, never speaking to anyone in the United States, & very hard to understand Indian accents. Paying cancellation fee we received box to mail equipment back, needed to get part from dish, we are in our 60's 2 story house & told if they come out to get part there will be a $100.00 charge,after 3 calls & again Indian speaking we will return without paying $100.00. They make their monies on advertised low prices that dont work.

    Anonymous 2/2/12 9:29PM
  • I returned the equipment early January Im still waiting for my $300 refund. When I called they said another 3 weeks! That's over 2 months to get my refund!! Terrible. They sure didnt take that long to take the money out of my account. Still waiting. My advice is get another supplier you are setting yourself up for disappointing customer service from a bunch of Indians. No one speaks English!!!!!

    Unhappy with service 2/2/12 5:53PM
  • Most people are in bed between 2-5 am unless you work a night shift job. All that money one pays out in a years time and they treat their customers like this limiting what they can download on the Internet. I don't know about everyone else,but besides your 840.00 a year, they want you to buy tokens daily or monthly so that you can continue to download at full Internet speed or be cut in half. What a scam and a rip off.

    Anonymous 1/30/12 12:08PM
  • My internet has been down for almost 4 weeks. 2 services calls failed to fix it. The third final call Tier 3 support could not even tell me when a technical would be assigned, let alone come to my house. The last technical took 8 days to be assigned.
    If you have a choice go with some other internet provide. I live in a rural area and have nothing else.

    Anonymous 1/27/12 8:30AM
  • Horrible customer service, I closed my account the end of July 2011 and still have not recieved a shipping box for the satellite and it is the end or January, despite at least eight phone calls where I requested a new box to be sent. The last representative I spoke with refused to send me a new box and hung up on me. I am still recieving statements in the mail saying that I owe them 348.00 for unreturned equipment.

    Anonymous 1/23/12 11:00AM
  • It is impossible to speak with anyone about your account. I have made 3 calls to cancel my service and always just get put on hold for a very long time.

    Rudydog 1/23/12 7:49AM
  • Hughes Net is the worst company I have ever dealt with!! The service is overpriced, horribly slow and a complete rip-off. They just started a new thing, instead of renewing our bandwidth allotment every 24 hrs to 100%, they now renew it to 60%. When I called them about this they said they are doing it for our benefit. I cannot even express what a horrible company this is! They also outsource so every time you need to talk to them, you get someone in India that you cannot understand and who cannot understand you. Run, don't walk from this company!! Terrible experience!!

    jack 1/21/12 1:07PM
  • Hughesnet is possibly the worst company I've had to deal with so far as cancellation. I informed them in writing that they no longer had the right to directly take any amounts out of my account and they went ahead and did it anyway. I don't like the fact that I can't contact anyone in the United States about this, it's all outsourced. They refuse to give me contact numbers or transfer me to anyone here. They are over priced and definitely not as fast speed as they claim to be. Guess I'm forced to filing my case with the US Attorney General.

    JV 1/21/12 3:54AM
  • This company as to be the worst that any customer can deal at a terrible lost of my time. I, telephonic several times and never received no valid direction. L cancelled on 12-8-11 and still have NOT received a prepaid mailing box to return the elements of the DIsh...

    rayjca 1/9/12 11:32AM
  • Absolutely the worst Internet service I've ever experienced. I've always had cable in the past until moving rural. I had no other choice but to contract Hughes.net. Its extremely slow speed is getting worse and I'm paying $91.00/mo.! It took me 2 hours to pay a bill online! Totally Redicious! Also, you can't get through to their CS dept. on their 800 number to lodge a complaint due to their "large call volume, please call back later" recording/excuse. I've been trying for 2 days, even in the middle of the night!! I am furious and so frustrated with Hughes.net! If I had another option available for Internet service, I most certainly would not use Hughes.net. Beware to anyone thinking about contracting Hughes.net. - use another Internet service if at all possible. You'll regret your decision to use Hughes.net, I promise!

    Mike/Janie 1/9/12 5:18AM
  • okay so i ordered hugesnet and made my date for it to be set up i canceled before that sec. date but they came and set it up early and now they are trying to charge me like 500.00 and im not going to pay that and the customer service is total crap. do i have to pay this by law? cz it states on there page that if you cancel before your instalation date you dont have to pay anything . so they came early thats not my fault so can i get out of this crud of do i really have to get a lawyer and sue the hell out of them cz the people that came and installed my stuff drilled into my computer desck and left wide open holes in my roof.

    Anonymous 1/6/12 9:45AM
  • My husband and I are getting ready to move to a new house. Called Hughes Net to find out what we need to do to move the system to our new place. They said there will be a charge for the moving of the equipement, when I asked what the price could be they could not give me a total or even round about total. The guy asked the Advanced Billing department how much it would be to move our system, the told him they have a promo for Moving the equipment, and it would be free, but didnt know how long the promo would last.

    annimous 1/2/12 4:26PM
  • Lack of customer service is predominent by far with HughesNet. Lack of service of any kind, actually. Not sure which is worse, their customer service or their internet service. Thinking about HughesNet? Please, don't go there. If fees were about $7.00 a month, maybe. $70.00 a month? No way!

    Anonymous 1/2/12 9:51AM
  • HughesNet customer service is an oxymoron. A two-hour telephone hold is abusive. The difficult to impossible to understand person was rude, lied, denied there was a problem, confirmed I was not getting the service I was paying for, and transferred my call to a for fee computer company who laughed and said the problem was clearly HughesNet. A second HughesNet person said he would call back and did not. Internet service is now worse than prior to my call.

    Anonymous 12/27/11 6:18PM
  • Hughes Net is by far the worst company for service I have ever dealt with. All of the CS representatives are foreign and thus do not understand English very well. You will be transfered or put on hold numerous times when calling about any issue and in the end nothing will be resolved. Hughes Net will charge your card with various fees that were not discussed and then give you the run around when you try to question then about it and get your money refunded. Do NOT do business with this company under ANY circumstances.

    Anonymous 12/27/11 7:15AM
  • HughesNet
    This company has a business model based on an inferior product, marketed with lies to a captive audience. I contacted Hughes Net for their most basic service plan on December 9, 2011. I chose to purchase the equipment because it was cheaper in the long run, basically pays for itself in a year. Due to rain, the equipment was not installed until 12/16/11 about 12 p.m. Though I was told by the sales person that the technician would make sure I was “connected”, but he just said the modem was working and left. The modem had the same IP address as the gateway computer on my network, 192.168.0.1, so it took about an hour to finally get on line. This was Friday afternoon.
    For the rest of Friday and almost all day Saturday we kept getting disconnected. I tried different things, like our existing wireless modem, then a new wireless modem, back to a network switch. Nothing worked. It would kick you off line every five minutes, and sometimes you could not get back on for 15 or 20. Of course, their usage information does not reflect this. Web pages would load like the old DOS system, just text and no images. You could have one of their web pages open and click a link and it would not load, then went you went back to the original page it would disconnect or freeze. Great fun. On the Saturday morning we went down to the office supply store to get the new wireless modem, we were gone for two hours, and their usage info states we were online for 66 minutes during that time and downloaded 21.64 megabytes of files. There were no updates downloaded on any of our computers during that time. On Friday evening I downloaded two program files to install on my wife’s new computer, and we exceeded our download allowance. Of course, we got kicked off, and two files had to be downloaded again, so we used/downloaded 223 megabytes. Their usage info says we downloaded more than 636 megabytes during that time. This exceeded our Fair Access Policy, but since we quit computering about the same time, did not notice any more slowness than normal. That’s another thing, the service is slower than an air card, or cellular broadband, and their speeds were much slower than advertised. I started researching complaints about HughesNet about 4 p.m. Saturday, and I pulled the plug on the modem at 5:30 p.m. I had decided to cut bait and get rid of it. Their usage plan still shows 00.01 megabytes being downloaded every hour with no modem hooked to the antenna/radio. I called to cancel service, and they informed me I had to send a fax in writing to cancel, and someone would call within 2-3 business days. No one called. I then followed up with an e-mail (you can’t e-mail them directly, only through their web site, which limits the amount of information you can document). They responded by e-mail that they had received the fax and someone would be calling me within 2-3 business days. Tried Chat, Chat person could not even officially close the account. Bottom line is if you purchase, you have to pay for the box, shipping, and you may or may not get your $200 back. Leasers get a better deal, they get a box, customized packing material and a paid shipping label. Even if you cancel within a day and a half, you have to pay for the installation and a full month of what they call service. I have heard they just keep billing and billing and billing. We shall see.
    This is a predatory company that should be in prison instead of the free market.

    hazmatreview 12/22/11 3:44PM
  • worse company. Having problems with speed for at least a year. Cannot get the company to fix it. do not use this company they are very bad with customer service.

    Anonymous 12/16/11 10:13AM
  • I have cancelled the way for hughes net to get money out of my acount I have asked to cancel my service was told i could not do that and if i wanted out of my contract i would end up haven to pay four hundred dollars on top of the money i already paid them this has got to be the worst service ever they mounted the stupid dish to my roff of my house, they wont let me cancel they wont give me a full refund they are slower then dial up I am pusuin this in the courts of south carolina if they do not give me my money back or come get there crap off my house

    daviserica9419 12/14/11 5:25PM
  • HORRIBLE,, first off they told me when I signed up that I would get a rebate and that never happened,, by the time I got my 2nd invoice that they said I needed in order to get the rebate I was then told that the rebate offer was expired and couldn't get it

    Don't waste your time with Hughes net,, we live in a dead spot where currently hughtes net was all we can get,, we don't do a whole lot on the internet check emails, once in while a video,, but rarely,, we have had to upgrade a few times because you have a time meter and when you use up so much time on the internet they pretty much cut you off,, so if I am on the internet doing research for work and my little time meter runs out then it is worse than dial up!! they don't shut your internet off but couldn't get much worse,, I pay almost $100/month for their service now just so I can have enough time on my status meter to where when I need to do a lot online I have the time to do it,, right?? Well wrong, because they say by upgrading your service you get more time,, but I can do the same thing that I did on the lower package and still run out of time,, I have to watch videos from time to time for work on here and get half way through a 20 min presentation and then the video freezes up because my time has run out!!My 2yr contract is almost up and you can bet I will be calling every internet provider I can find to see if I can't get some different service,, you would think that by paying as much as I do per month that they would give you unlimited ,, but they tell me that that is unfair to other customers,, because not every customer uses the internet the same so they want to make sure that everyone has equal time??? What the hell does that mean?? So they want to make sure I don't use all the internet let someone else have some??? Before I bought my place here I was paying $30/month for unlimited internet,, I could watch any movie on it-play any game-ect. and the meter is called downloaded allowance-everytime to go to a new page that counts as download the way they explain it to me,, and we used to have subscription to internet tv, but that does us no good now because you can't get past the opening of a show or movie with out your download allowance/time meter running out then it just sits there and buffers,, rip offs is what they are

    Megz 12/8/11 9:14AM
  • Well what I did was to pay my final bill which was auto paid, waited for it to clear the bank and then I called the bank first and Hughesnet second.

    I called the bank and told them my debit card was lost and needed replacing. The bank cancelled the card straight away and issued me with a new card with all new numbers and expiry date ;-)

    I then called Hughesnet to remind them that my sentence of two years was up and that I was cancelling the service. Just after they sent the boxes they tried to take $400 from my account using the cancelled card numbers.

    Next thing I know I have a collections agency calling me about this money I now owed. I asked the guy if the conversation was being recorded to which he replied that it was, I told him that was good and that I was also recording the call.

    I then went on to tell him that if I ever heard from him or his company again the next time he heard from me would be through my attorney.

    I also informed him that if there was so much as a coffee stain on my credit record/report he would be hearing from my attorney. I never heard anymore about it and my credit report remained unblemished.

    They got their crap back and cable internet finally reached our small community. It's like going from snails pace to lightning speed, a whole different ball game.

    So if you're contract is up just do what I did, no worries. My heart goes out to you folks who are still stuck with that rubbish.

    Blu 12/8/11 2:45AM
  • I wish I never signed up with hughesnet.They are terrible.

    And the people working for them are so hard to understand.

    Anonymous 12/7/11 2:39PM
  • Signed up for Hughesnet basic service. It was two weeks before an installer could install. When he came, he wanted an additional $125 cash(would not take a check) for a pole mount. After four days of slow service, it quit working entirely. I called for service. Another two weeks to schedule service!! The installer did not lock down the dish movement fully and it moved with the wind. Apparently, direction is more sensitive than with TV dish. Called and talked with asian accents during the evening and spanish accents during the day. Cancelled service after I concluded that the uptime was going to be less than the downtime. I'm getting approx. $250 out of $605 back. What a ripoff. This has to be criminal.

    Anonymous 12/6/11 3:58PM
  • worst service, when i signed up, i was told i will be able to see my dvr from home, i am unable to do that, and then i found out i am signed for 2 years, i am waiting for 2 years to be over so i can change services.

    chad1 12/4/11 4:36PM
  • Thank goodness my contract with this group is OVER..For the past several months, the quality of my service from Hughes Net has continued to grow worse..I have made several calls to their tech support people, but they have niot been able to fix my problem. On one call, I was told that the problem was my computer, so I went out and purchased a new computer. This didn't help at all as the problem persisted. On another call, after long discussion, I was told that the modem "might" be bad and they would sell me another one...needless to say, I didnt want to buy a new modem on the premise that my old one "might" be bad. I later took my old computer to another house, plugged it in to their ISP and it worked perfectly!. A neighbor recently brought his Verizon equipment to my house and plugged it into my computer and it , too, worked perfectly. It doesnt take a rocket scientist to figure out that the problem is somewhere in Hujghes equipment...I even had our local Hughes Net sales folks to send their tech out to check my problem...Afgter 2 hours, he left shaking his head and had no idea what the problem is...He suggested that I call Hughes Net and have them send a tech out. When I called, I was told that I would have to pay the tech...now, let's see...so far, Ive paid for internet service that is comparible to dial up for several months, purchased a new computer, wasted hours trying to get this problem fixed, and now they want ME to pay the tech to come out and repair THEIR equipment...I let them know that I will immediately begin searching for another ISP provider. The fact that they are lsoing a customer didnt seem to phase them at all...PLEASE....avoid these people at all costs

    Anonymous 11/30/11 4:15PM
  • Hughes Net is a complete rip off. They misrepresented the service the offered. They lied about charges and charged more then they said. THEY SUCK

    SUZIEQ 11/26/11 2:45PM
  • Just spent 2hr on the phone with this joke of c s .My email was hacked 4 the 2nd time in less then 6 monthsd.Was told by 1 person that it was my fault and it was my pc that was hacked not theres.My pc is on only when i am on line or working.Then i am told that i have to download a letter that i have to sign and fax back to them.Email is not option even if i could send it by email.The think thay kills me is the fact that they can see that your acct is spaming and stop it from sending .but they can not notify you that it was hacked.They continued to say it was my fault.Have been with them since they were directway.The worst costomer service since i had to deal with 1&1 for a web site.

    jgwood 11/26/11 10:04AM
  • I was initially a customer with Direcway satellite internet from 2002. It wasn't the best service, but it wasn't the worst. Unfortunately in 2006 it turned in to Hughesnet. Hughesnet proceeded to raise my monthly rates, reduce my speed, and cut my bandwidth allowance from 420Mb per day to 200Mb per day-- all without prior notice.
    When my satellite needed servicing (because it was wobbling whenever it was windy after a hurricane) they flat out refused to send out a technician. I had to wait until my transmitter died and then they finally agreed to send someone out to replace the satellite at my expense.
    Because of the latency issues and problems with modem software miscalculating said usage, 200Mb goes away very quickly so I got conned into "upgrading" to the ProPlus plan. While my virtual bucket increased, my speeds did not. Every time I contacted customer service about the fact that I get less than 300k down (and I am paying for 1.2Mb down) all they ever said was they do not guarantee speed.
    I mentioned before that the software miscalculates usage. While my router and computers were disconnected from my modem so nothing could load, it claimed I was downloading 5Mb an hour every hour the entire time. It also once said that I downloaded 1500Mb in an hour and Hughesnet techs admitted that was impossible and finally put me on to advanced tech support. (Btw, sometimes the lower level techs would tell me to do things that the higher level techs would tell me I should NEVER do). I ended up FAPped bc of miscalculation and the Indian techs not only refused to let me speak to a supervisor much less speak to advanced tech support. I was hopeful that the miscalculation thing might be taken care of when they realized 1500Mb was impossible. Unfortunately I got a call back from a very rude and snooty woman who told me that I must have a virus that was "uploading" that much data. My upload speed is usually slower than dialup. Furthermore, the usage page indicated it was a "download". I was quite irritated.
    Many times when I've had problems I had to drive 20 miles to find a wifi spot and use dslreports page to find a solution myself because their tech support was so useless.
    In terms of politeness, it has been hit or miss. I will say the majority of the techs have been polite. There have been some rude ones here and there. But almost all of them had trouble understanding simple concepts and plain English.
    After they made it so we could uncap ourselves I had a comically frustrating 2 hour call trying to explain to the tech that I couldn't uncap myself because while capped I could not load ANY webpages-- including the Hughesnet page which I would need to load to use the token. After 2 hours it finally seemed to sink in and I got the tech to use my uncap for me. Fortunately they did make it so we can uncap ourselves via the modem.
    Unfortunately the speeds of late have gotten progressively worse.
    Also, even if there is a problem on their end and they know it is on their end, they almost never admit it. They always try to blame it on the customer.
    One day when my internet wasn't working on a clear day with no wind they tried to tell me it was "sun spots". Four hours later I got them to admit that something had gone wrong with one of their satellites and they were trying to fix it.
    They read from a script every time and they have a hard time just getting to the point when I've told them that I have called multiple times, am familiar with the drill, and have already tried all of the troubleshooting methods. One tech asked me why I was bothering to call when I pointed out that the diagnostic message said to call if my problem persisted.
    Unfortunately even dialup is not viable where I live, but I might have an opportunity to leave soon.
    Also unfortunately, I made the mistake of stating my intention of going to another ISP on the dslforums and it seems Hughesnet is now throttling my speeds as a punitive measure. I'm typically only getting 10k down now.
    I'm really hoping Millenicom will work out for me.
    My advice to anyone thinking about getting Hughesnet is to find something else. It is not worth the aggravation.

    longtimehughesnetcustomer 11/24/11 4:46PM
  • In theory this could be much more profitable business. yet their customer service kills them. They read off scripts and don't know ho to diviate or either to scared to diviate. it's frustrating and sad.

    tiredofhughesnet 11/22/11 10:03AM
  • hughesnet is one big ripe off....their internet is slow and they can't deliever what they promise. i would never recommend them to anyone! why don't you people use the united states as your costumer service base of operation?

    farmgirlseven 11/18/11 3:19AM
  • well I must agree the quality of the service it self is a real joke! every time it rains or snows it stops working, and sometimes with the stupid turbo page junk it doesn't even have to be storming to quit working! and the fair access thing is a joke especially for the price paid for the service! and yes when you call technical support most of the time they have no clue as to what is going on and just try to send someone to your house at an extra cost! it is very sad! however it is the only choice i have where i live? either that or people pc dial up? and i cannot do the dial up thing anymore especially with my 100 year old phone lines up here i get a max of 2kb per second on dial up! please DSL or roadrunner fairy come and visit me soon!

    shawnster25 11/17/11 12:48PM
  • Do not get involved with Hughes net ! you will never get out without paying them a fee at the end. They are crooked and will get you for something. When I finally got to speak with someone in America, I was told that they are a global company and that is why we have to speak with India and the Phillipines .

    Anonymous 11/17/11 11:08AM
  • this service sucks when it rains it goes out the service has a restricted download time not unlimited very high price for a limited download ..person who has children that downloads music games etc cant do it cause the service it limited and if them downloads use it up you have to buy tokens to restart it its bull that its so high...they know noone is gonna download between the hrs of 2am to 6 am thats why its all free between them times some ppl work and cant stay up til dawn to download its such bull that this internet company doesnt have unlimited downloading ...

    Anonymous 11/16/11 12:26PM
  • The service is such a joke.they told us if you buy,you get a 200.00 rebate plus 200.00 for your equipment when you cancel.we haved tried to canceland they start making excuses why you can't get the money back..they took 400.00 out of our account the day it was installed for the equipment.we have only had the service about 2 weeks and it is a joke.need to call the lawmakers on this issue.enough people can get something done.already speaking with an attorney on our end......

    jasper 11/14/11 8:06PM
  • i been wit hughes net sence last febuary my bill was surpose to be 97 dollors month they always rippin me off overdraft my checkin account now i owe my bank alot of money i think that is so wroung they say they are the faster high speed out there that is lies its slow azz hell and wat im about to do is cole my checkin account so they cant get no money from me that fee of 350 dollors i think that is wroung to charge someone to cancel out im not payin that 350 im not so happy wit hughest net right now i hope everyone that is wit hughest net they beeter leave before this happens to you im never goin back wit then ever i can get att high speed for 20 dollors month way faster they took so much money from me its not even funny at all all they want is money from us thats all they want

    boofkings 11/14/11 4:00PM
  • We have suffered HughesNet for 17 months. We have never been furnished a copy of our "contract", the service does not work most of the time, and their customer support team is overseas. This is one of the most infuriating companies I have ever dealt with!

    Cindy 11/9/11 5:39PM
  • HUGHESNET LIES TO PROSPECTIVE VICTIMS (IE CUSTOMERS) ABOUT THEIR CONNECTION SPEED, AND JUST ABOUT EVERYTHING ELSE THEY CLAIM. AND THEY'LL NEVER, EVER LET YOU OUT OF YOUR CONTRACT WITH THEM WITHOUT A MILLION HOOPS TO JUMP THROUGH AND A LOT MORE MONEY OUT OF YOUR POCKET FOR THE PRIVILEGE

    COMPLETE SCAM COMPANY. THEIR WEB SURFING SPEEDS ARE BARELY BETTER THAN DIAL-UP. THEY SUCK AND I WISH I HAD LISTENED TO THE OTHER PAST CUSTOMERS THAT TRIED TO WARN ME, JUST LIKE I AM NOW TRYING TO WARN OTHER VICTIMS.

    DON'T STEP IN THEIR QUICKSAND AND SIGN UP WITH HUGHESNET. YOU'LL BE VERY, VERY SORRY.

    HOWIE JOHNSTON 11/4/11 9:42AM
  • I called using Skype. It was totally ineffective. They could not hear my request and then transferred me to a busy signal!

    Anonymous 11/2/11 10:55AM
  • Horrible Customer service with robots instead of people taking your call with accents so thick it takes several seconds to just digest what the heck they are trying to communicate.

    anti-hughes.net 11/2/11 9:27AM
  • I can't believe you put me into an agent that will answer my question for $42.
    This problem is yours. I have had my satelitte turned to another because u said we had to .. It is worst than it had been.
    now, i ask a question & u want $42 for it.
    what is going on with your company?

    sylvia 11/1/11 6:50PM
  • Constant problems with the modem not coming back on after a power black out, power blink etc. called multiple times for almost a year. Finally tech guy says that he will call me back, he never did, he promised a new modem. So I called support back, the guy lied, he put nothing in the notes, according to the guy I talked with today. They will not replace unit. I have to go thru this hard reset process, sometimes it works, now it takes forever to come back on.

    Never use hughes net !!

    disgusted 11/1/11 4:27PM
  • HughesNet is a fraudulent company masking as an internet service provider. I have suffered four years of extremely poor internet quality, poor ground service and bad customer service. My vacation home installed area WIFI in February 2011 and the need for the “RIP OFF” artists, HughesNet, was over. It was a happy day for all home owners.

    After paying for years for poor everything, it was my pleasure to call them and cancel my service. Of course my service contact was an Indian outsourcing company as expected. They’re good at opening trouble files but nothing else. I could not get the service agent to understand he could not send the equipment return box to my vacation address because I have no mail service. He could not understand the problem even though HughesNet had my regular home address.

    A couple months transpired and I got a charge for $319.80 for not returning the equipment. I explained the situation with my credit card company and they refused the charge. Later I received a threatening letter stating they will send me to a collection. I called HughesNet and they opened another trouble file for this problem. I was still waiting for my equipment box but I was notified this week by Joseph, Mann and Creed that my bill was in formal collection.

    The bottom line is, they don’t want the old equipment back and would rather charge you for the “deposit” amount. The old equipment is valueless and cost money to transport and destroy. They assume most people will pay versus fighting the bill. I am sending letters to the Better Business Bureau, the Attorney General of California and the Attorney General’s Office of the United States. Until we can get them or a lawyer’s willing to do a class action suit, HugesNet will continue to commit fraud without punishment. Please follow my advice and send letters to your representatives. STOP the CRIMINALS-

    ExtremelyUpset 10/29/11 10:48PM
  • The thing I get frustrated about is I always end up talking to someone who sounds like they are from India and its frustrating because you can barely understand what they are saying and can you say "attitude" when you try and get them to explain better(ie. clearer). How is it that the person who calls my home phone sounds "clear" and actually as if they are living in the US but as soon as you call customer service you feel as if you have to decifer what they are saying. Frustrating to say the least. Its only one reason why I am considering leaving Hughesnet. Hard decision to make because the only option left is dial up. Sigh!

    LadyTee 10/26/11 10:00AM
  • HughesNet is AWEFUL!
    We have had this service for 2 months now, it is SLOW and there are constant disruptions in service. If you call customer service, you get someone in India who is reading off of a script and has absolutely no idea what you are saying to them. I only got this service because we live in the sticks and our Verizon Wireless doesn't work here, there are also no other alternatives like DSL.

    I am sick and tired of not being able to work because of this crappy internet service and I am really, seriously thinking about cancelling!!!!!!!!!!!!!

    SICKOFHUGHES IN SC 10/25/11 10:43AM
  • Contacted Hughesnet to get pricing. The price seemed reasonable, so I agreed to the mandatory credit check. They informed me that I needed to provide social security and credit card numbers for the credit check. Upon credit approval, I was asked to listen to a recorded disclaimer. I did not like what I heard and informed the employee that I wanted to discuss this with my husband before making a decision. He became very high pressure about the sales pitch at this time and then put me on the line with his "manager" who assured me that no charges would be put on my account and I was free to cancel at any time before installation. After speaking with husband, whose brother is an IT guy that told him to have nothing to do with HughesNet, I called to cancel. At that time I was informed that there was a $99.00 hold on my card for 3 to 5 days. I never agreed to a hold or even the order that was formed at the time of the credit check. After speaking with 6 different HughesNet representatives and my bank, the conclusion is that the hold cannot come off of the account unless I close the card. This whole mess had wasted most of my day and I am very worried that such an unscrupulous company has access to my financial information. HAVE NOTHING TO DO WITH THESE PEOPLE!!!!! I just called for pricing and to see if I was eligible and now this company has access to my $99.00 for the next week and I do not!

    Outraged! 10/25/11 10:28AM
  • HUGHES CHARGED ME FIFTY DOLLARS FOR CHANGING MY WEB ADDRESS AND PASS WORD, WHICH THEY SHOULD HAVE DONE WHEN I SIGNED UP. THIS WAS A MISTAKE ON THEIR PART FOR NOT CHANGING IT IN THE OUTLOOK EXPRESS IN THE BEGINNING WHEN I ASKED THEM TO DO THE WEB MAIL.
    WHAT A SHAME FOR TAKING ADVANTAGE OF A NEW SUBSCRIBER.

    Anonymous 10/22/11 7:32AM
  • For three years we had great service, then we had to contact customer service - what a joke. Two hours on the phone two service calls and worse service. Will never recommend this service to anyone. Should be able to file a class action against them for false advertising and abismal service.

    No Choice 10/21/11 8:01PM
  • I had hughesnet for a very short time (2 weeks). It was slow, froze up, kept loosing signal. First, before my cancellation, I cancelled my debit card after reading all of your comments on them taking funds out of your account and never being reimbursed. I can't afford to have funds taken out of my budget and not replaced. Especially for this horrible internet service. Second, I asked them, "will I ever have to talk to India?" they said no, they are based out of Dallas. Guess what...I talked to India the second day with a technical issue. Third, they never told me about "limited" downloads. I have 3 teenagers and a college student. I would have never agreed to this type of service. I just cancelled today. I was told no early termination fee will be charged. We got disconnected during call...frustrating, plus they never called me back, they have my number...frustrating again. Anyway, we will see if I get the label to return equipment in like they promised.

    OutsourcedFrustrating! 10/21/11 9:09AM
  • The reviews are true. Just say no to them. I cancelled within 2 weeks and they still charged my card $400.

    brode77 10/19/11 8:05AM
  • All i have to say is that I have been trying to get this damn service installed and the installer, Sam Bradley will not call me back. They say he is scheduled to come out on the 18th of this month but I have my doubts. I have left him several messages for a week, text and voice. He still, to this minute has not called back. I have called the distributor and talked with a Jennifer Hoffman, she was no help at all. I asked her if he has contacted her about my order and he has not. she has assured me that he will be here on the 18th. What a mess this company is. I first tried to go with wildblue and that was a damn mess too trying to deal with those you know what. That is all i have to say about this company wish i did not have to go with them and could go with dsl through my phone company but it is not available where my cabin is. Good luck or should I say wish me luck in getting this installed.

    Hugheshater 10/14/11 6:21PM
  • HughesNet may not realize it right now, but their business is suffering the consequences of their poor customer service - this morning a neighbor who plans to get satillite service asked me how I liked my HughesNet service. I told her to get Wild Blue...HughesNet - especialy their customer service - sucks!

    Anonymous 10/9/11 11:51AM
  • Did this website misspell the company's in question's name?

    Shouldn't it be HUSELESSnet?

    Let's see. As a paying customer for YEARS, here's my experience with Hughesnet: Poor, poor connection speeds, the satellite connection goes down if so much as a pidgeon flies in front of your satellite dish, they lie about their speeds and reliability, they have all kinds of strings attached when you want to send their inferior equipment back, they punish you for cancelling, you get to talk to India if you call them (Helen Keller has better comprehension than their "customer service" reps), whenever there's a problem they always (and I mean always) blamE YOU or your computer, they will freeze your connection and SHUT IF COMPLETELY OFF and call it their "fair access policy" while still charging you money for a service you cannot receive, and did I mention they lie like a rug about their connection speeds and get away with it?

    That's my FIRST-HAND experience with HuselessNet. They completely, utterly, and unequivocally SUCK. Stringing two TIN CANS together is faster than their "high speed internet" service.

    They HIGHLY deserve a class-action lawsuit for falsely advertising their sub-standard services, and be forced to refund customers their monthly fees RETROACTIVELY for a year, AND pay punitive damages.

    Evan Pflug 10/8/11 6:56AM
  • Jsut like everyone else on this board I was tol they were sending me a box to return my modem in..... it never showed up. I called back it was sent... it never came. Then the took $327.00 out of my account for not sending the modem back.
    I finally got to speak to someone in Maryland who spoke english and told me where to send it gave me the RMA # and I sent it. Got conformation it was received but no $327.00 credited.
    This was over a mont h ago and no credit. I was on the phone 40 minutes today and finally was told "you did not send back ALL of the equipment, we need the radio transmitters and the power supply also". I am furious, I have already moved and am seriously considering legal action. I read all of these complaints and it is obvious they do not care at all, nor are they going to do anything to fix it. They are one of two shows in town so deal with it and send your check...... I think it is time to do someting more.
    David

    Anonymous 10/5/11 11:08AM
  • My husband passed away im May of this year. He had been a faithful customer of Hughesnet for several years for his internet service provider. He was always ontime paying his way over priced bill every month. Then when I cancelled his service they cancelled his email also. He had saved many drafts and letters that he had written to our 12 year old son in his hughesnet email folders. These mean so much to my son, especially now that he is gone. They won't forward the contents to me or let me access his email to download these important letters. I guess they are gone forever as my husband is. Thanks for being so heartless HUGHESNET !

    jostema 10/4/11 2:52PM
  • Been online since 1995, have never paid so much for so little (and I've lived in some remote places like in the bush in Alaska). I can't do anything without the limitations kicking in. For almost 100 a month I should have blazing speeds and be able to do whatever I want 24/7, instead I can't even check my email and do Farmville on Facebook without being slowed down to dial up speeds. I'm going to download Netzero and cancel this bs, after only a week of being a customer. Oh and warning, I was already at "my limit" per the FAP after being installed because the installer had to download some info to the modem....check that out for customer service issues. And yes, you can NEVER get an English-as-a-first-language person on the phone, I am not sure where their customer service is located, but it sure isn't here in the good ol USA.

    kelbethc 10/4/11 8:56AM
  • I signed up for hughesnet about a month ago because I couldn't get the ISP I wanted, Buy anyways to make long story short my internet expierience with hughesnet was their internet speed was slower than dial up speed so I called them up to upgrade to next level thinking if I did that I would get faster internet. Wrong, they just took my money and the speed was slow as before.

    So I called the customer service to cancel (no early termination fee charged if canceled within a month) after 2 weeks and guess what they billed my credit card $400 for early termination anyways. My feeling is they bill early termination fee to everyone regardless how soon you cancel and if they get a call from customer regarding this fee they pretend it was accident and return and whoever don't call hughesnet just earned extra $400. Thats how cheesy this company is.

    Now, I need to return the modem and they are telling me I need to go on top of my roof and return the radio. What a scam company this is.

    Everyone reading not just my comment but everyone elses comment. DO NOT DO BUSINESS WITH THESE SCAM ARTISTS YOU WILL REGRET IT..unfortunately I found out the hard way.

    Anonymous 9/29/11 1:11PM
  • This was the worst ever I am so tired of dealing with them. They should down. I finally cancelled them and and was willing to pay that 350.00 cancellation fee but now they are charging me another 215.00 because I did not send them back a part of the dish that I know longer have because it is at my last address and they did not tell me to take that part when I left. I sent them back the remote and the modem. then I called them and spoke to the management team and they said that I would not have to pay for that but they still charge me. Now I called them again to speak to the management team and they refused to put me threw. I will tell everyone I know NOT to go with hughesnet and I hope they tell people and it just goes on, because this is a terrible company to have to deal with people like this.

    UNHAPPY 9/28/11 4:26PM
  • I had a supposely easy upgrade because the satelite my antennae is pointing to is going away, the service tech came out to perform the upgrade flaw with bad protocol on Hughesnet end. First my upgrade order was cancel because of no line of site, the tech was told to repoint my old antennae to another satelite, which he could never get. He and I both call, after I felt my concern was not satisfied I ask for a manager, who proceeded to tell me he was escalating the call and it would take 24 to 48 hours for a response. After wasting my day, the tech showed up at 8 am (good) but did not leave until 4:30 (bad), I ended up with no internet, I will comment more after I get home to see if it is resolved. I would not recommend HughesNet to anyone at this point.

    Howard in Wagener 9/27/11 2:16PM
  • The very WORST Internet Service Provider I have ever had by a wide margin. All service and support are out of India and very poorly administered. The staff all follow a strict script and frequently have no knowledge of outages even 12 hours after they occur. There exists an intentional disconnect between the Indian support, service and billing and the US headquarters in Germantown Wisconsin. Customers are not able to speak with anyone other than the staff in India and this is by design. The only thing this company is any good at is debiting your account on a regular basis. Every aspect of the company is geared towards maximizing profits at the expense of the customer. Hughesnet is the worst - any other vendor is a better choice - FACT.

    Anonymous 9/26/11 9:28PM
  • There is absolutely nothing good about this company.All lies,terrible sevice,hidden fees,overcharges,doesnt even work most of the time and when it does its no better than dial up and costs waaaaaay more. Dont get it !!! You will regret it !!!!

    Anonymous 9/26/11 11:09AM
  • WHERE TO START----DO NOT, I REPEAT, DO NOT GET HUGHES NET. WE HAVE BEEN TRYING TO RETURN EQUIPMENT FOR OVER THREE MONTHS. THEY STATE FED EX CAN'T FIND US TO BRING BOXES. GO FIGURE. THEY PUT ME ON HOLD AND KEPT TELLING ME MY WAIT TIME WOULD BE LESS THAN 5 MINUTES, THIS MESSAGE ABOUT 10 TIMES OVER A 30 MINUTE TIME ON HOLD. ALSO, NOT ONCE BUT TWICE, DID THEY DEDUCT MONEY OUT OF OUR ACCOUNT. WE HAVE TO RETURN THE EQUIPMENT, AT OUR EXPENSE AND WAIT TO SEE IF WE GET OUR $321.00 BACK SHOULD THEY CHOOSE TO RETURN IT. PLEASE DO NOT GO THROUGH WHAT WE HAVE IF YOU HAVE ANY OTHER OPTION.

    MEDIC 9/26/11 10:32AM
  • Worst mistake you could ever make for internet service Very slow misled from the first phone call. They are trying to charge $800.00 for disconect fee for less than 30 days of not being able to use our computer for business

    williamfor 9/21/11 6:28PM
  • I can't say enough bad things about HughesNet. After years of terrible internet connections, and uncounted hours with customer service, I have now been fighting for over a month to get the service disconnected, while they continue to send bills. Aaargggghhh! Please count me in on any class action lawsuit. - From Rural WV

    Rural WV 9/20/11 3:44PM
  • As of this date 9/20/11,I am awaiting a phone call from a Level 4 Tech,to see if he can figure out why my installed system of 9/5/11 is still not working.
    I have just finished reading on line using my slow dial zIn 2010 HughesNet received over $50 million in government stimulus money form the 2009 Recovery Act Internet Program.With this Government subsidy Americans in the most rural locations can get high sweep internet access at a significant discount.
    I am only of the receiptants of that program but it has and is a nightmare.I certainly didn't think I would be having such a time getting something to work.Thought it would be setting it up and I would be ready to browse the internet.We have dish satellite for TV and it worked from day one.
    And I also had no idea there would be such an ugly hookup on the front of my sided home.
    You would think a company getting that kind of money from the government would be ever so greatful and really make their company a high rated company.
    Perhaps with them it is all about the money and not the customer from what I have read alittle too late.
    Thank you and have a good day.

    Nan WV 9/20/11 10:51AM
  • This was way worse than dial up! slowest internet service I have ever had. After 3 years we have just now signed back up with our local service that is offering broadband finally at $25 less a month than Hughes Net.
    BYE BYE finally! DO NOT FALL FOR THIS!

    ticked off in Iowa! 9/17/11 3:24PM
  • Impossible to get an American on the phone.

    judy 9/16/11 8:18PM
  • Just finished reading through some of the earlier post and came across this info.
    It is the HugesNetCorporate Office

    301-428-5500 press O for operator and ask for Executive Customer Care.

    Hopefully this number is still in use.
    Storm that phone number folks/Some one in that company needs a wake up call.

    I also was reading if you are having trouble with IP Address you can request a Static IP address,cost 10.00 a month I believe that is strictly your IP Address.Now I know for sure it is having the Dynamic IP Address that is probably my problem.Don't know that for sure.I also read where others realize what I now do they have a lot of employees who must lie.
    I also read where some have already contacted the Better Business Bureau and reported HughesNet

    Nan WV 9/15/11 5:43PM
  • Wow UI wish I would have come here before getting involved with HughesNet.But our neighbor has it and is likes it very much.
    Mine was installed on 9/5/11 and of this date 9/15/11 still doesn't work right.I was able to use it for 20 mins.then it's off.Right after the installers left I went to use it and couldn't it.Called their "Tech Support" and after this step and that step trouble shooting was done and told I had a bad modem,so they shipped another one and that didn't fix the problem.I have been on the phone with the Level 1 Tech's who some you can hardly understand then they get annoyed because you can't understand them.For hours day by day.Given over to Advanced Tech's.Still problem not resolved.
    Kept being told it was my computer,so I took it to computer shop and it is just fine.The topper came when on 9/13/11 I was told by an Advanced Tech,after he couldn't resolve problem and going through all my case #'s he was going to talk to his supervisor and then he tells me he is in the process of getting an order to have a Tech come to my home at NO Charge to me and the Tech would call in 24-48 hours to set date for appt.Well I had to call billing to see if I could get some kind of credit because of on going problem and the girl wanted to put me through some more of their steps and I told her no I am not I had done all that many times and it doesn't work and a Tech was coming to my home,she ask to place me on hold and came back and said there was no order issued for a Tech to come to my home.I said I was just told that last night,she said there is no order and transferred me to Advance Tech who is in Florida and gave him the case # I was given regarding the Tech coming,and he just left that pass and said I will get it fixed the bus stops with me,he also had me do some steps and of course didn't work,I told him we are getting ready for a storm and I didn't want to be on the phone with a storm and he said I can see it is cloudy there and I can't help you when it is cloudy,he said I will call you back and in the mean time I have all your information so when you call back you don't have to go over it all.He said I am going to get it fixed.
    So I don't know if the Tech will be calling for an appt. and whether the Advance Tech will be calling back.
    They have told me to put my IP address on automatic well when it goes searching always get a message Limited or no connectivity.Problem occured because the network did not assign a Network address to the Computer.Also have gotten the conflict message couple of times.As I am back to using my slow dial up.I am fully convinced it is a IP address problem.I was reading where HughesNet is a DHCP Dynamic Host Configuration Protcol.When HughesNet Systemis installed, terminal is assigned an IP address range by a DHCP server on a leased basis.Periodically these leases expire and another IP address has to be requested and assigned to VSAT Terminal.So therefore I would assume that is why they want IP address on Automatic.(But it isn't working for me)Somewhere I read on my computer regards HughesNet Lease obtained 9/13/11 and the time and then Lease Expires 9/13/11 at the same time as obtained.
    All this may mean something to you computer experts but I am far from computer savvy.
    Was wondering if anyone here has contacted the Better Business Bureau about their dealing with HughesNet.
    When I ask about just having the System removed was told it would cost $100.00 for the installer to come and remove it and we have to box it up ourselves and also pay the shipping.
    Guess lesson learned do your research before making a big decision.

    Nan W.V. 9/15/11 2:57PM
  • Recording states a wait time of 5 min. It is normally 2x that time or greater.

    canceling my account. spoke to billing, was told I needed to be transfered to the cancellation department, 25 min later still waiting.

    Anonymous 9/15/11 6:57AM
  • spend 95 minutes on the phone yesterday trying to get a service tech to the house to repair a damaged dish, still do not have it resolved. Hughesnet has the worst customer service that I have ever experienced in my lifetime. I would not recommed this DISservice to anyone.

    rbair 9/14/11 6:22AM
  • Paying my bill by money order is a joke I send it certified mail and it was due on the 5th of this month because of the holiday it was pick up on the 6th but as of yet not credited to my account they want a credit card but I don't trust them. With the installation I was charge a lot which was never right so I call my rep in mich which they went to bat for me. These people are rip offs

    sheltilady 9/9/11 3:53AM
  • I've been charged with $1000 in activation and rental fee when I clearly cancelled the service right after finding out how much it sucks(it didn't take me while trust me). Now I'm on the phone trying to dispute the charges, but it's going nowhere. I was also told that they will send a kit for me to send the equipment back, but now I've found out that they don't send the kit(unless prepaid) and I have to take down the equipment myself when it's bolted!!!!! amazing experience!

    blazinddul 9/8/11 4:41PM
  • Not only does the FAP blow but so does the rest of the service. 1/2 step above dial-up at BEST!

    HATEsatellite 9/8/11 3:15PM
  • I am a unhappy customer just like everyone else, but like everyone else still under contract. But as soon as it is up I will be too. Such a rip off compared to other internet services. What they charge for what you get is unacceptable. You will lose another customer, and lets not forget customers make you service without us you have nothing quit being so greedy

    patty 9/7/11 6:17PM
  • Two months after I canceled my service with Hughes net, all of a sudden a large charge appeared in my bank account. When I called and asked for a refund, I was told my account was still active, even though I had been given an apparently useless cancelation confirmation number when I canceled two months earlier. I spent more than an hour on the phone with their reps who kept going back to "would I like to cancel my service" even though I already had a cancellation confirmation from two months previous. Painful, maddening..and I still haven't been refunded, but I was given another number!
    I wouldn't recommend Hughes Net to anyone, even as a last resort..live with dialup...your service will be better and less maddening.

    Anonymous 9/7/11 6:34AM
  • Unfortunately like others I am a VERY UNSATISFIED hughes net customer (or sucker i should say)! After finally deciding to pay the extra money to attempt to get better service than dial up I had the misfortunate experience of deciding on hughes net! The evening after it was installed it did not work correctly. Like everyone else, I have lost track of how many calls and time spent dealing with the reps over seas! I agree 100% with everyone else's assessment of their lack of customer service. I too was informed that I would get 30 days money back if not satisfied, NOT! After reading other posts I will be happy to escape with only $100 loss! but then again I just cancelled tonight and will await my box to send back the equipment! This type of service makes me want to scream!!!!

    hughesnethater 9/6/11 4:45PM
  • I have been a customer since 09 and i not please with your service it is very slow and with in the six mo I have lost count on have many tokens i have had to buy which make my bill even higher I do not down load any thing, I have my upload set at 2am -7am on sept 1st I was gone from 7am until 5p.m so when i got home and turn it it said i had exceded my withband HOW ???????????????????

    mina 9/3/11 5:10PM
  • I wish I was made aware of the daily allowance before I signed up for this service! This has been this biggest joke and mistake I've made. You can never get straight answers or much less speak to someone with intelligence. I do not recommend Hughes Net to anyone! Looking to cancel ASAP!

    Anonymous 9/1/11 8:30AM
  • Be warned; do not sign up for this service! I signed up for the Hughesnet service approximately 3 years ago.The service is expensive and one of the advertised baud rates (1 Mbs) is consistantly lower about half the time. So low in fact that I couldn't play simple UTube video nor could I bring up my email. Customer support is a joke (All billing and customer support is located in India and the Phillipines). When I tried to cancel service, it took three attempts. Two aborted attempts took an hour each (who has that kind of time to waste). To cancel I called the US-based 1-800 number. They transfered me to India billing. The transfered me to the "cancelation management team" by putting me on hold. I stayed on hold for an hour for two calls until I hung up in frustration. I called the US 1-800 number again to complain and ask for a corporate customer service rep. The person I spoke with had no such number and had no ideas on how to resolve my problem. It was clear to me that no one was responsible. On the third call the same procedure led to 45 minutes on hold before finally connecting to the "mgt. team" that could handle cancelations. They then tried to sell me more service! I would call this the worst customer service experience that I ever had! Sign up with Hughesnet at your own peril.

    Anonymous 8/30/11 1:35PM
  • I hate HUGHES NET with a PASSION ! I live in the country in ALABAMA an have had it since it was with my Direct TV never had many problems until the last year an now all the sudden I go over my mbytes all the time for the day I have up'd it too the 435 a day even. 79.99 a month plus what ever tokens I buy which is a LOT ! I would not tell anyone to ever use this for a internet provider it has gotten worse an worse each year now. As soon as I find something else i am DROPPING IT an telling everyone I know what a RIP OFF they are. SIMPLE SICK of HUGHES NET !

    Rhonda 8/30/11 6:34AM
  • My husband is in the Coast Guard and we got stationed in San Diego last year. We ended up renting a place in Alpine CA where you could not even get dial up, so Hughs net was our only option. We got transferred to Maine this year, my husband was instructed to go up on the roof and take the dish down and to bring it with us. Once we got to Maine we called to setup our install, my husband could not understand the woman in the Philipines and she set us setup in Eastport CA instead of Eastport ME. We finally got that issue resolved only to have a tech come out and charge us 175.00 to install our dish, and then leave before it was running right. I attempted to call in and get it fixed and they would not talk to me saying I was not authorized---which we added me when we set up the service since I am the one who pays all the bills. My husband called in got lucky and got an American who fixed both issues and said she was going to give us a discount of 30.00 dollars per month for 6 months. I said great. We saw the discount one month and have not seen it since. We where told in June of this year our disconnect fee would be 200.00 dollars. Our system is so slow we have decided it is time to switch. I go to school online and it is difficult when the system can not keep up. So today I called and spent approximately 2.5 hours on the phone going from person to person trying to locate someone to fix the discount and attempt to disconnect because I am fed up. They said if I would stay they would give me the discount. They also said that my disconnect fee is 205.00 dollars. The guy told me the disconnect fee starts at 400.00 for a 24 month term and that 15.00 dollars comes off for each month you have service. My service started in May of 2010 so the way I figure it thats 18 months and leaves 9 months, which leaves 130 not 205. And then to make matters worse they diconnect on their schedule not mine. Just another way to take my money---the bottom line is Hugh's net is Un-Patriotic by outsourcing jobs that our country needs, they are money gougers and horrible. DO NOT USE THIS SERVICE, if we stand together and refuse them maybe they will get the point or go out of business.

    junesday18@yahoo.com 8/18/11 1:51PM
  • we had a very poor experience with hughesnet customer service, and their service has never been what they promised. they act like they're above the law and can rip anyone they want off. some people dont have other options for internet service because of where they live, and hughesnet takes advantage of this.

    i would cancel them in a heartbeat if i could.

    Kelly Scherber 8/16/11 3:21PM
  • 3 years I had their "service". The best I can say is whatever you read on the complaint boards, it's all true. Most of those things happened to me. So glad they are out of my life. A class action suit for the stress they cause does not seem out of the question folks.

    bobarama 8/13/11 12:58PM
  • I would like to say how awful the service is from Sure Site Satellite which is the repair/service center for Hughes Network.

    The girls that answer the phone are rude & will put you on hold & never come back.. I am having a problem connecting to the internet for 2 weeks now. This is what I was told, I had an appointment on a Tuesday, when no-one showed up, I called SURE SITE SATELLITE and was told the tech that installed the equipment had my satellite pointed toward a tree & no tech would come to fix the problem. The orginial tech would have to come out, needless to say, a no show.

    Please do not ever deal with Sure Site Satellite, they will put you on hold for 4-5 minutes & never come back to the phone.

    TERRIBLE, TERRIBLE SERVICE.

    Internet Explorer 8/10/11 6:16AM
  • HughesNet is the biggest rip-off going; after two weeks of service the internet came to slow crawwl. We called their customer service and was told we have already exceed our limit "What limit?"; we were never told that we would be limited in the number bits or bites each month. We cancel the service got hit with a 400.00 cancellation fee and then they want you to hire somebody to take down that piece of junk all your roof.Stay away from Hughes Net, their business attitude is totally unsat.

    Anonymous 8/6/11 7:52PM
  • I don't know how to begin to write about just how disgusted I am with Hughesnet and their so-called service. They are an operation centered only on getting money, no matter how, from their customers.

    How I can tell that is that Hughesnet uses India as a 'customer support' call center, with non-English speaking employees that purport to support Hughensnet customers. They don't, they only serve to aggravate, obsfuscate, and otherwise force the Hughesnet customer to become an unwilling revenue tool for Hughesnet.

    Naturally, the problems with the Hughesnet service are not the fault of Hughesnet, they are the fault of the customer. Yet, during one very heated exchange with a Hughesnet representative, it was divulged that Hughesnet indeed was having a problem.

    But in the whole, it is the fault of the Hughesnet customer who is having problems with the Hughesnet service. I was told that I was experiencing service disruptions due to weather, yet as I looked outside upon a picture perfect day with nary a cloud in sight, I was told over and over again that was 'my' problem.

    That is another issue that I must take with Hughesnet, the representatives constant misstating the problem, whether or not it is the language barrier or whether it is done on purpose doesn't matter, that it's done in the first place.

    It is Hughesnet's taking advantage of geographical anomalies in the United States, geography that stops Verizon, Comcast, Times-Warner, Cox and the rest of the arrogant 'big' broadband companies that on one hand brag about how big they are, and on the other hand they are not big enough to tackle bringing broadband communication to 'rural' areas.

    Every other country on Earth has made broadband available to their citizens at little or no cost. Only in the greedy province called the United States is broadband held hostage for cash. This is the 21st century and you would think that if you would want your country to be advanced or at least to be smart you would make broadband communications to the general citizenery a priority.

    But since the politicians as well as the corporate big wigs are arrogant and greedy, the United States is slowly regressing into Third World status. The S & P demoting the "AAA" bond status of the United States to "AA" is just the start of this process.

    I don't like using the word 'hate', but I do truly hate Hughesnet, and if there were an alternative to Hughesnet other than Wild Blue (too damn expensive), I would change in an instant.

    I wish that I had the time to write about the 200+ phone calls I have in to Hughesnet, but I don't think I will live long enough.

    All I can say is that if you can avoid using Hughesnet, do it. Don't sign up for Hughesnet service, it's neither broadband unbound nor is it broadband at all.

    You have been warned.

    stevieod 8/6/11 5:27PM
  • if you have hughesnet and have trouble like me and some others, Calling is hopeles for help. So don't waste your time .They what your money thats all .today 8-1-2011

    Anonymous 8/1/11 7:44AM
  • called hughesnet to cancel got to talk to alot of people. But when it came time to talk to the person to cancel no one there . Or that is i set for over 10 min and no one .So i called the number for hookop got some one and told them i was going to cancel to pass it on . Thats all i could think to do. God they suck hughesnet that is.Please tell every one what they do to take your money.

    Anonymous 8/1/11 7:35AM
  • i for one am going to get a lawyer and see if something can be done about this hughesnet ripoff. High speed my you know what. It's not high speed. Thats what we were told and thats what we pay for , BUT THATS NOT WHAT WE GET. IF THERE IS A LAW ABOUT STEALING THIS IS IT .I HAD DIAL UP EARTHLINK MUCH FASTER THEN HUGHESNET. CAN MAKE A POT OF COFFE GO TO THE BATH ROOM COME BACK AND STILL WAIT FOR INTERNET TO COME UP. iT'S ALL SLOW JUST SAD.

    p 7/30/11 7:03PM
  • hughesnet told us a lie and we need to take them out.Is this how people are done now days.This is not right. I had dial up erathlink. It was much better then hughesnet.Every one should stop paying them , They did not do as they said so why not . How do they get a way with this any how.I'm going on facebook and what ever i can to stop them from takeing money from us for little more thencrap

    shannon 7/28/11 7:14PM
  • The government agency that regulates satellite internet providers is the Federal Trade Commission or the FTC. I have filed a complaint with them about Hughesnet's "Fair Access Policy" and suggest that anyone having the same trouble as I am do the same. The FTC website is http://www.ftc.gov/

    This is my story:

    We have Hughesnet as our internet provider because we live in a rural area and this is the only high speed internet service we can get. We signed up for this service because we received a notice giving us a special price as part of the U. S. Government Recovery Act. Because of the special price we were given, we have a download limit of 200 MB per day. We have had the service for about 7 months.

    During this period, their modem has locked-up on average 5 times a week which requires us to unplug it and then plug it back in and wait until it resets itself. Now, for the past week, we are losing our download allowance without even being on the internet. I did as they suggested and unpluged their modem from our router and we still lost download allowance...again and I stress, we were not even connected to the internet. It doesn't seem to matter whether we are connected to the internet or not, we quickly loose our download allowance. I have turned off all automatic updates for our software and it is still happening. We have a wireless router that is password protected and I have changed the password several times but this has made no difference. We have a virus protection and firewall so the possibility of a virus causing this is slim.

    I have called their so called "customer service" department every day this week hoping I will finally get someone who will help me but so far they all just tell me it's basically my problem and they are not going to do anything. I have complained about their faulty modem numerous times but they don't seem to care. Each time I call, they tell me to do something like stop all automatic updated, unplug the modem from the router, etc.. I do this and when it makes no difference, I call them back and they just come up with some other excuse as to why this is happening.

    Hughesnet has a monopoly in rural areas because we have no choice other than dial-up which is like having no internet service at all. It seems to me like they are ignoring our complaints because they are causing this to happen in an attempt to force us to upgrade our service at $25-$30 more a month. We seem to be at their mercy.

    Barbara 3696 7/28/11 7:47AM
  • Hughs Net is terrible. I can only get on line once in a while and it takes forever to bring up a web site. The people that work there are rude and inconsiderate. I am going to warn everyone I can about this company. I am going on a personal crusade to be sure no one else gets screwed by them.

    Anonymous 7/23/11 9:04AM
  • ive finish out my contract with this company sent back my equipment and used the tracking numbers and now joseph mann & creed collection agency has beed calling me ive been on the phone with hughes net now for 40 + mins most of it on hold and still nothing is being done to zero out my acount these people dont know what it means to have a collection agency breathing down your neck for a simple mistake and as far as im concernd hughesnet shouldnt even be a company poor customer service non exsistant ban width and so forth i live in louisiana in the farm lands and i have now moved to a apartment in the city so glad i got away from them but all in all if your even thinking about hughes net here a simple run down of why not first issue 1. installation if you have a tin roof it will coast you almost 300.00 for just the instal. 2. no customer service and if your a chatter and someone ddos attacks you, you will automaticaly be over the fap after the attack and no they wont reset it for you.
    3. latenicy no twich type games for hughesnet customers at all.

    Anonymous 7/20/11 11:55AM
  • Called yesterday to confirm that they had received our cancellation documents and copy of my stepfathers death certificate who signed up for the service. Before he passed away, he did many things we were all quite unsure of why he did. Here is the kicker, Hughes said they will be charging the $350.00 cancellation fee and that there is no way that they can waive it. So I think this post beats them all. How horrible of a company to say they will be charging a dead man the cancellation fee. It makes me sick to my stomach. Regardless, they are not getting one penny from us past the cancellation date and I do not see how CBS NBC or FOX does not immediately due an investigation on this company ASAP. Of course you know there is no where in that contract that states you have to pay even if you are not alive. That is extremely immoral and scandalous.

    Anonymous 7/19/11 10:02AM
  • HughesNet Internet Customer Service is wretched. They told me they couldn't reverse the $321 in charges for not having returned their equipment, even though they never sent the return package. They told me to dispute the charges with my bank. They told me they could not send me an e-mail verifying that it was their fault, not mine, that I was charged unreasonably. "Let me get this straight," I said, "you are the billing and accounting department for a satellite Internet company, and you cannot adjust my bill and you cannot send an e-mail over the Internet?" "That is correct, sorry," said Jane, whose real name was definitely not Jane.

    danimal 7/17/11 11:54AM
  • COUSTMER SERVICS IS NONEXESTINT I have tryed for 3 monthe to return my hughes equiptment and they cannot find my house to send a return kit to me. They had no problem finding me to install the equiptment. Every time you call you talk to someone in inda no way to talk to anyone in the USA. STAY AWAY FROM THIS COMPANY THEY TRULY SUCK

    averybound 7/15/11 12:23PM
  • Even though we have paperwork that says one of our options was to "cancel your order at no cost to you" because "your installer has determined that trees, building structures, or other obstructions block the signal from the satelite to the satelite dish to be installed at your location," we are (after at least 5-6 phone calls) getting just $86.08 back of the $234.74 we put out for installation, , activation, and first month in advance. The money refunded is only the activation fee plus one month's service, which we tried until we found it was unsatisfactory and did not use after that. The contract clearly says "lease." We called within the 30 days advertised as a "money-back" guarantee, but they talked us into waiting for a "call review," which took us beyond the 30 days. When we said in our initial call (within the 30 days) we objected to delaying for a "call review" BECAUSE it would put us beyond the 30 days, they insisted that would not matter and they would make good the offer. In all of the calls, the customer "service" representatives kept saying "I do apologize and I thank you for understanding." No I DON'T understand, I told her, and I am on disability and the full refund would be significant. I feel they are taking advantage of me, and I would call into question, as many of those posting at this site have done, ANY customer service promotion that HughesNet advertises.

    Upset and poor 7/13/11 9:49PM
  • i pay $150 a month for business class and it's worse than dialup. It constantly stops working even when the sky is clear regardless of what time of day. Horrible service and unable to get out of agreement. I pay for 3 meg service but have never seen that speed, on average its half that. I complain they do nothing it's bull.

    trackchamp18 7/10/11 8:31PM
  • I am very unhappy with my hughesnet.. I was told a price of monthly service then i was charged for a price $80 more than quoted. When i talked to a hughesnet rep. they said "oh the rep. that quoted you that price should not of quoted it because that is not there department." I live on a tight buget done to the economy. I can not get out of the hughesnet lease for another 7 months.

    BIGDADDY13 7/8/11 8:36AM
  • You can try this # 877-269-8526

    US Sales Center

    Hours:

    Mon - Thur: 6am-8pm
    Fri:7am-8pm
    Sat:8am-8pm
    Sun:10am-6pm

    Anonymous 7/5/11 8:42AM
  • It's official - hughesnet doesn't care about anything except the money. Living in Bush Alaska, hughesnet was are only option. We moved in October and transferred the contract and equipment to the new owner. End of story, or so we thought. In May our credit card starts with new charges, they sic a collection agency on us and report us to the credit bureaus. We've called Hughesnet and Kachemak electric in Soldotna to rectify the situation and were told by Hughesnet they would take care of things. Kachemak electric said they were only an installer and the billing problems were out of their hands. When Kachemak installed the system last year, they flew out to western Alaska with bum equipment and two technicians that only got the job down after thousands of dollars in excess charges. Also - the person we transferred the contract to has been paying Hughesnet on time as specified in the contract.. How do companies like these stay in business. We'll keep you posted on the outcome -- if you want to speak to an American service rep for Hughesnet call 301 428 5500

    greatdane 7/1/11 2:22PM
  • I am a customer of 3.5 years and my relationship with Hughes net has gone from "not so great" to "it appears to get worse each day". Attempting to get signed on, generally having to wait 5 to 8 minutes to not at all to get up and running during any time of the day or evening. $69 is my monthly fee and I am becoming more and more discouraged a the poor service. Hughes'emal is something out of the dark ages. Totally clumbsy. I have to agree with most of the others about having to deal with India in attempts to solve a problem. The communication is very frustrating and after a few minutes of back and forth, the Indian person decides his patience is growning weary and finds a way to politely dump me.
    If I had another service provider available where I currently live, I'd be long gone.
    Identity withheld

    boatchuck11 6/30/11 10:59PM
  • I hsve been a customer for less than a month and have already cancelled my service because I am so disgusted with your service. I was misled about the cost when I was under the impression the equipment and installation was free yet there was 494.85 taken out of my acct. the day it was poorly installed. I am disabled and live on a very limited income and for ya'll to take advantage of someone like me is beyond me and you say you value your customers that is a joke. I will be contacting the investigator with the local t.v. station until this matter is resolved and get ALL my money back. I will not go away. So post this because I see I am not the only customer that thinks your service stinks! And I will continue to post msgs. like this until this is taken care of. Maybe if everyone else that is disatisfied sees this they will join me in this dispute and we can get this taken care of. After reading all of this before submitting this I can see you publish this just like ya'll hear what you want to hear and do what you want to do but like I said I will not go away until this is resolved to suit me. VERY UNHAPPY CUSTOMER P.S. I hipe you do publish this so everyone can see how I feel about your service but even if you dont I know it will be on channel 4 news by the time I get through if it is'nt resolved to MY satisfaction abd we will see what your ratings are then. Like I said I will not go away.

    redheadedserver 6/30/11 3:17PM
  • Can anyone tell me how to talk with a HughesNet support person here in the United States of America??? This is insanity! How do you get in touch with someone in this company that will actually do something to correct the problem? They say they have 24 hour technical support - really all they have is 24 hour people in India that can not help with anything. All they can tell you is that "someone will call back tomorrow by 9:27." Of course we never get a call back. With all of the reviews I have read about this company all over the internet, I do not understand how there is not be a class action law suit against this company.

    tadida 6/28/11 7:45PM
  • We were just told that ou model 700 system was bad and that is what was causing ther poor service we were getting. The sent a technician out to fix the problem only to find out that he did not have any 7000 parts. I called the distributer and was told the only way they could fix our system was to upgrade to a 9000, so reluctantly i did. When the next technician arrived after he had thrown the old dish off the roof he asked why I was upgrading to the 9000. I told him that they could not get parts for my 7000 and he giggled and told me that he had installed four 7000 systems that week. After installing the new 9000 he left and now our service is slower than it was before they changed the equipment. We have been on the phone with India or Pakistan or whereever they are for hours the past week trying to get resolution to our problem with no luck. They keep moving us from one supervisor to another from customer service to engineering and telling us that someone will call us back by 9:27 and still no luck. It takes on average a minute and a half to load a simple web page. There customer service is Non-existent. They know that they have you over a barrell because you have no other choice for internet service and they really don't care if you are happy or not. I have never been so fed up with a product in my life. I may just go rip it off the roof and start sending smoke signalds instead of emails.

    Ticked off down south 6/28/11 11:06AM
  • I have had an Web Acceleration Client Error (504) over and over again. I have had a technician out to my house twice with no avail. I talked to a level 2 tech and he did some testing and said I would not have this error again. Guess what!!!!! The error came back within an hour. I am so tired of trying to talk to customer support in India you cannot understand. I wish I could find something else but with wireless I go over the the max real quick. Do not sign up for Hughesnet. You will regret it.

    Frustrated 6/17/11 8:31PM
  • unbelievable that this company is allowed to stay in business.
    got them alst year bc we had no other others at our address. I'll regret it forever.
    first off there were all the issues withthe initial offer- free install, $20 off a month for three months, etc.....all of which they billed us for. took a while to get that fixed. then they started FAPPING our service, an issue that was never discussed withus. nasty woman I talked to at customer service said it was disclosed inthe light speed reading of the 'terms' over the phone (to date I do not have a signed contract with Hughes net and they won't send me a copy of their contract). They kept saying we were using the service and exceeding limits on days we wweren't even home. Tried to assure us the system is absolutely hack proof and somehow we must have been home using it even though we were 100 miles away. they went so far as to suggest someone broke in and used it! dozens of calls and emails back and forth later between me and executive cusotmer care got the problem resolved.until now.
    once again we're getting the same problem. my computer is actually shut down completely (no power) when I leave for the day- on twelve hour shifts. no one is home. yet twice in the last week they've claimed I'm receiving data in exceess of the FAP, in one case "in 27mb packets all day long" WTF???? I bought this desktop system five months ago and the first thing I did was make sure NO automatic updates of any kind would go through. shutting it down has worked fine until this past week. now they claim I must be using a router (I'm not), allowing someone into my home during the day (fat chance) or have a virus (I don't). I also tried to call about moving my service and they refused to give me even a ballpark figure- just that Ii'd have to pay whatever the tech (a sub contractor) wanted, and I could not hire my own. this weekend I had NO service and when I called they claimed the receiver in the dish was defective and they'd have to replace it- and I would have to pay $29.95 (I have insurance) even though it's the equipment's malfunction, not my fault or weather. why should I pay anything for THEIR equipment failing? yet two days later, it's working just fine on it's own. no service call, no replacement. so here I am again going through the rounds with exec customer care while their tech, who wants to get online with me at the home and try to tell me what's wrong with my computer, during hours I can't be home (and he won't change his schedule to meet mine) tells me my computer has somehow decided, all on it's on, without power, to communicate with the net.
    I just want to know whose *%^& are they sucking at the FCC to get away with this?

    Anonymous 6/13/11 3:13PM
  • This one takes the cake. Yesterday we were notified of the FAP violation. We live in Az. The support person and the supervisor stated that we always fall under PST, not MST. Which if was the case, we would owe them more than just yesterdays complimentary token. So we have it in writing every since we started up with DirecPC that our Free Download time would be from 0000 - 0500. We usually have this issue 3-4 times a year. We change to the times they tell us and then a few days later we get dinged again for the FAP violation, even though it is within the time they just gave us. We gave them all the past support ticket numbers and the 'tech' and supervisor didn't really care. We were given the wrong information then and this is what it is now. If we had any other available choice of service, we would use them. NEVER would we ever sign up with HUGHES again. Go wireless everyone. The people we spoke with did not understand english and they kept saying that Arizona was in the PST zone. So with that, think twice before contracting with them.

    AzFireplug 6/11/11 1:23AM
  • Their service has been awful. ours finally went out this morning. I called they told my dish was out of alignment ( NY) and I had to pay to have it fixed. Oddly enough a friend in Texas was told the SAME THING! Suddenly everyone needs to be realigned >

    tagy66 6/10/11 8:50AM
  • This service is terrible! Slow, slow, slow. There support can't speak english that you can understatnd. They lie about everything. Their speed test is phoney and shows a much faster connection.

    I went to Virgin MIFI and while it is not like cable, but much faster and consistant than Hughsnet and only $50.00 per month.

    viking 6/8/11 5:01PM
  • For the second summer in a row, we have no Internet in the afternoon through early evening. No weather problems or other factors involved, just no Internet. last summer we spent hours with support trying to figure out problem. Service man came out but had no answer either. VERY poor service and EXTREMELY frustrating!!! NO explanations, no help. We're just paying for service that we don't get 6-8 hours a day!

    Anonymous 6/7/11 1:34PM
  • My Hughesnet service was slow from the beginning, but since they were the only game in my area I had to live with it. The service has gotten so slow over the past year that it virtually is unusable now. When complaining to the I find out now that they have a "fair access policy" in place that shuts you off after 300mb of douwnload in a day. For only an additional $40 a day they will allow you another 100mb. Or you can but "tokens" for $7.95 a day to reset your 300mb. I have tried to upgrade my iPhone 4 several times without success only to find out today that it is a 666.2 mb file. As soon as something else is available this is out the window!!!!!

    goona go wild in WV 6/5/11 7:05AM
  • Your costumer support service sucks you need to get people that speak proper engish so we as americans can understand them. Its no wonder that american people drop there services with you cause you don't have the proper services to help.

    Anonymous 6/4/11 6:43AM
  • For the past two days Hughes has been unreliable - anyone else having this problem this glorious memorial day? Let's see if I can send this message before it says "No internet access" ... and .. the weather is perfect ... it's Hughes' issue!

    Anonymous 5/30/11 4:47PM
  • I have been a hughesnet customer for years, i recently had my wallet stolen and couldn't pay my bill because my credit card was stolen. I called customer service to tell them about it and they still insisted that i had to pay the bill now, they wouldn't extend the service until my card is replaced. Wish I could get the main number for the home office I would tell them what i think of their service

    Anonymous 5/14/11 11:21AM
  • I have had hughes net for 18 months and I hate it. I can't wait for the contract to get up. My allowed time changes every day. I don't play but 1 Face Book game and some days I can get on several times a day without even coming close to being taken to dial up speed. others it sucks the MBs right down to nothing.. they are blaming me and I am not doing a thing... soon I will be rid of them..

    Anonymous 5/9/11 8:07AM
  • Hughes net is nothing but a rip off. I paid nearly 500 dollars to have the service installed then found out about the Recovery Act. They NEVER TOLD ME ABOUT IT!!!..now they wont give me money back and won't give me the Recovery Act. I've called so many times to no avail!!!! I've cancelled service and won't get rebates. DO NOT ORDER THIS SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    FRUSTRATED 5/3/11 9:44PM
  • I have had hughesnet internet service for little over a month. Just connecting to the internet is a challenge with extremely slow connection to no connection. If lucky to connect more times than not, getting to another website takes many,many,many minutes then loose connection. I have called tech support several times and it is the same experience each time. The person on the other end is reading a script, not concerned about my problem telling me the same thing each and every time.
    Why can't anybody care? This internet service is redicious and a joke.
    I am so frustrated when trying to use my computer it is like experiencing the same nightmare over and over again.
    Is there anyone in corporate who cares about the customers or is corporate like tech support? Oh how I miss DSL!

    Anonymous 5/3/11 3:42PM
  • We also are what seems to be in a long list of dissatisfied customers.I find this to be distressing that a company of this magnitude shows a blatent disregaurd and poor service provided to its customers.We pay for a service that is sub standerd and comparable to you basic dialup service.This is not what we signed up for. We pay each month on time and we have yet to receive the so called fast and reliable service promised I find it to be an Injustice for a service provider to be allowed to operate in such a manner and I will soon cancel my subscription and use a wireless that is far superior to my current so-called provider.Yours truly Another UNHAPPY Hughes Net Customer

    UNHAPPY 5/2/11 7:40PM
  • After nearly five months of slow service and Hughes claiming I reached my FAP daily, even though no one was home using a computer and all computers were turned off, I filed complaints with my state's attorney general as well as the state Hughes is located in. Within days I received a phone call from customer service at Hughes wanting to resolve my problems. They wanted to send out a tech but I refused, telling them I wanted a complete refund of every dime I have ever paid Hughes, in addition to cancellation of my contract. She agreed. My satellite was removed free of charge to me and I now have my refund.

    I had daily problems with Hughes and phoned and/or emailed them from their site nearly daily. I paved the way for my complaint with the AG. When I phoned, I always received a tech from India who could not speak English, nor understand it well. The tech always advised me on the phone and in writing to shorten my usage time or wanted to sell me tokens to restore my FAP. I never downloaded anything, no youtubes, no music, no videos and no computer updates. I'd leave for work in the morning with 100% FAP and come home to 0. I also changed my password frequently so no one could hack into our network. The problem was definitely on Hughes' end but they refused to deal with it.

    The attorney general did laugh when he read my complaint and said he had received many just like it!

    No Hughes For Me 4/30/11 6:40AM
  • They suck, they lie, it is dial-up service for $80.00 a month. Do not ever get Hughsnet. Hughsnet should be sued for false advertisement. Piss-poor customer service.

    Mountain Woman 4/28/11 6:34PM
  • I am not please with this internet service at all. I do call frequently,but I get someone that can't speak english. That is not my only complaint. My daughter is going to colleged and trying to do a test on line and it keeps bboting her off. Myself when im on line, I might be on 4 2 mins and it boots me oof very unexceptable I will not reccomend this service to anyone else. Nor will I promate it infact I will talk bad about it

    Anonymous 4/26/11 6:27PM
  • HughesNet service was acceptable in Alaska but their customer service is verging on criminal. I tried to get our account switched over to the people that bought our house (with our dish and modem) and it was impossible. I kept getting charged for months and every month they said they would resolve the issue. Finally I had to get a Bank of America Rep on the line with me as a witness that I was cancelling the account so they no longer had permission to charge my credit card. What happened the next month.....you guessed it a $25 cancellation fee. They need to be charged with fraud!!!!

    Anonymous 4/23/11 1:46PM
  • The worst. Other customer's have said it better than I can. Terrible company to deal with.

    CaseyB54 4/21/11 6:43PM
  • I am fed up with this company. Several times now I am without service because my email password won't work. I call for help and get someone that can't speak good English so I can't understand them to solve my problem and was told one time there was nothing they could do to help me. The service is poor. It is very expensive for nothing. My email keeps popping back to the mainpage if I manage to get to it. How do I get off this Merry-go-round without paying a fortune?

    fedup in MIchigan 4/18/11 9:24AM
  • My main gripe with HughesNet is their over subscribing. When we move out to the country and got this service Apr of 2010, I knew from the get-go that it was going to a far cry different experience from the Comcast internet service we had when we lived in town. But I said, hey 1.5 Mbps shouldn’t be all that bad. I regularly perform speed test. We never even get anywhere near that speed. Just before typing this I checked and it was 55.25 KBps. The best we’ve ever gotten is 225 KBps. But of course the 1.5 Mbps is “maximum” speed, I’m sure under optimum conditions that never exist in real life. And don’t even begin to try to play World of Warcraft or attempt to run a VPN on HughesNet because you simply CANT. The installation was a good experience and so far we haven’t been billed anything other than what we were supposed to be billed. But I swear, next year when our 2 year contract runs out, we’re cancelling. We’ll use a Verizon air card and hope for DSL in our area one day.

    mlc 4/10/11 6:24PM
  • If you want to feel ripped off, frustrated, mad, confused then go ahead and order. The worst company ever.

    1. Speak no English
    2. Slow and slower
    3. Lie about service
    4. Billing issues that can never be solved
    5. Reliability issues
    6. Hillbilly installers

    mightywhite 4/10/11 12:20PM
  • WORST CUSTOMER SUPPORT EVER. AND THEY ARE CONSTANTLY TRYING TO GET ME TO PAY FOR SOMETHING.

    WHAT? 4/9/11 2:18PM
  • You all are right.I just got the service and am not pleased you pay alot of money and get bad service.you should get how much you need because we home school and use alot of mb.for the price we pay.................

    Not happy 4/9/11 7:45AM
  • Hughesnet is harrassing me and I am paying regularly!! I had their service from November 1st 2010 and canceled in February 2011 because the service was so slow I could not get into much. Because I was a couple days past the deadline for cancelling, they charged me a whopping 400.00. I started paying regularly on the bill and in March I started getting calls every day. I finally called the number back and the auto-matron said I had a 0 balance in arrears. I called their billing department, Paul in the Phillipines. He said they could do nothing for me that I could TRY to contact the collection department. He did give me the number for them but could not give me any information such as an address or his employee number or last name. I would not suggest this service to any one.

    Unhappy 4/8/11 5:25AM
  • Hugesnet refuses to give me a contract,or explain why they charged WAY over the agreed amount, ( which they sent an e-mail to verify the costs. They still will not respond, to me, OR the bank. I warned them I would disconnect them and ban them forever. They did not believe me,,now they do.I have turned them in to the BBB, AG, bank commission, and FCC, for FRAUD!!!!! Looks like I have to sue them for the almost $600 they took from my account, WITHOUT my permission!!

    Anonymous 4/6/11 11:29AM
  • Clusterification. HughesNet is pretty decent from midnightET to about 800am ET - otherwise it's completely pointless. Customer Service" it a total joke and I've been completely lied to by their representatives in order to get me off the phone when my service went from semi-decent to slower than dialup in July 2009. This got a little better a few months ago but my signal strength is now 41 (used to be 89)at best so they must have pointed me to another satellite with no notification to me. Not to mention the fact that I pay 79.99/mo for this 'service'. Hopefully the sale of HughesNet back to DirecWay(?) will improve these issues.

    Craig 4/2/11 7:05AM
  • TERRIBLE, TERRIBLE, TERRIBLE INTENET, CUSTOMER, TECHNICAL SERVICE. THIS COMPANY SUCKS AND I WOULD NOT RECOMMEND THEM TO ANYONE.

    ROBERTLPEARCE 3/30/11 5:47PM
  • This company sucks they lied to me in the begining about price about how fast the internet would be. it is eay too expensive!!!!!!!!!!~ But in the area I lived in it was the only choice I had. What a rip off. poor service I had problems the whole time I had it the box always had the blue light blinking as I found out later that ment it was using up the time allowed so when I did have to get on the internet I had to buy more time crazy, crazy. It would of been good for them to let me know that before so I learned to shut it off till I needed it. So many problems with this company I'm getting a headache. I had the service in my name so I cancelled it because I moved I left my husband. I went to an area where dsl exists. anyway the problems they gave me about cancelling oh my god and I had to wait on the phone for an hour. 350 dollars later. I gave them the right address to send the return box to but they sent it to my husbands house he burt the box up so They would'nt send me a new box it was their fault for not sending it to the right address. more time and agrevation on the phone but didnt get anywhere. I'm glad to never do business with them again

    frekinmadathughs 3/30/11 2:23PM
  • Hughesnet is the worst company I have ever dealt with. I have been trying to cancel my service for over a month now and each time I call to make sure it is cancelled, I have to start the cancellation process all over again. I keep getting e-mails and phone calls asking for my payment and I am so frustrated. The customer service reps speak poor english and only read from a book. I encourage all to stay away from Hughesnet and keep your dialup.

    Anonymous 3/28/11 5:51PM
  • Horrible. Worst customer support I have ever experienced. Call them monthly and it takes 20-30 minutes for them to "pull up your account info". Tier 1 customer support is useless, just a indian guy reading a manual to you. Can take up to an hour or more to convince them to transfer you to Tier 3 customer support. Then if they can't resolve your issue right away, you need to go through the gauntlet AGAIN to get to Tier 3.

    I strongly suspect when I ask to be transferred to a manager, the service reps just pass the phone to the guy at the next desk so they won't get a negative rating.

    StarryEye 3/26/11 9:06PM
  • from day one it was terrible!!! you can not talk to an american, once you sign up!! the equipment was never hooked up right, that is what the last tech told me that tryed to fix it, i was only suppose to pay no more than 52 dollars and something a month, but that changed every month, they were charging me 86 dollars a month in the end, for nothing but internet, and it was not high speed, and i was on some kind of a sharing plan??? no body thought to mention that part to me when they was trying to hook me!! the 2 idiots they sent out here muddied up my house, drilled holes in the floor that did not need to be there, and of course i ended up paying 145 dollars for free installation. every time we tried to get on line we would have to shut the computer off , unplug their equipment wait 10 seconds and try again, and this would have to be done during also ,
    when we got on line, i can not tell you how frustrating this is, and to think of how much we had to pay for it!!!! now i have time warner and it is high speed internet , the highest speed you can get in ohio for a lot less money , imagine that! i would not refer hughes net to my worst enemy!!! i most worthless thing i ever spent my hard earned money on!!! linda eshelman

    linda 3/26/11 11:05AM
  • Ordered Huhgesnet back in November, they sent out a tech to hook it up and the tech said it would be better to use the existing dish (from the previous renter) the dish was stolen two weeks later by I'm guessing the previous renter. Called HN about it, they said they would of had to of had a new system hooked up for it to even work. Well they didn't I stood with the tech while he didn't change the dish or radio transmitter. They then told me as long as I sent them a sheriffs report i wouldn't be charged a fee for the radio transmistter. I was...200+ dollars. Faxed them the report 6 times. Finally got the billing depts upper managment supervisor guy, he actually spoke a little english and he said take it up with your home owners insurance....3 months AFTER the theft..Like there gonna do that...GRRr

    dollarbill 3/23/11 1:27PM
  • On 3/17/11 Clearview Satellite came to my home to install hughes net, the installer left and I had no service, I called tech support who did not get me up and running, i called again on 3/18/11 , still I have no service. I called on 3/21/11 to just cancel the order and I am told I still must pay $180.70 for a service I do not have! On 3/22/11 I called the installer with Clearview not sure if he hung up on me or we were disconnceted but efforts to reach him again are futile. I called the home ofice and asked for a copy of papers my ex husband signed to be faxed to me and at this time I do not have those. I called hughes net this morning to try to reach a supervisor, after much effort I was put on hold to the point that I had to hang up (am at work).I very much wanted hughes net service since where i live I can only get dial up at this time I am so frustrated and angry I am ready to turn the whole matter over to an attorney if hughes net does not have anyone in their whole company who calls their self BOSS and is willing to help me. Joyce Kilgore if anyone out there cares my number is 256 613-0715!!!!

    Anonymous 3/22/11 10:21AM
  • Teddybear, I totally agree with you. They have the WORST customer service and tech support. I am so completely frustrated. I can't even get satellite thru DishNetwork/WildBlue either...they say they don't have service in our area...which escapes me because it's satellite...hello? I had no other choice and am seriously considering going back to dial-up. What a complete bummer. So much for the Recovery Act helping those of us out with getting high speed internet...

    kbaz 3/18/11 7:05AM
  • This is the WORSE Internet service out there! I hate dial up, But atleast you can have internet service, and I pay 70.00 a month, and can't even play games on here! When you call customer service you get non americans, and the whole experience for me has sucked! Please do not get HughesNet! They suck!

    teddy_bear_ms2006 3/17/11 4:54PM
  • Hughes Net sucks. To begin with I cringe every time I see one of their commercials touting how they have great download speeds, showing someone downloading an album's worth of music. Well-- if you happen to be fortunate enough NOT to have the download fail because of their slow service "TIMING OUT" your music site-- that album may be the only thing you can enjoy for the next 24 hours. Never once-- on all of the commercials do they mention the dreaded FAP (they say fair access policy-- I say f@@@d access policy). If you USE the internet to do anything- they slow you down to slower than dial up for 24 hours.

    I will admit-- that since they changed the system control center to show your usage-- and offer a free restore token per month-- that the FAP situation has improved slightly. But lets face it-- we pay BIG BUCKS for this service-- more expensive than others by far-- and their allowance is ridiculous. They know they have their customer base at a disadvantage-- people with other options take them-- and act accordingly.

    Lets not even mention that if you have a problem with the service you will be on hold with India-- who will tell you to unplug your router, reboot the system, etc. And if by some miracle it clears up the problem, it will return almost as quickly as you can hang up the phone.

    Recently they told me that part of the equipment was faulty-- but is no longer under warranty unless I extend my contract. FAT CHANCE of that-- I am quitting this horrible travesty of an ISP as soon as possible. I suggest you do the same-- or better yet-- don't join in the first place.

    Brhee 3/16/11 12:32PM
  • Whew, what a mess! Had two accounts with Hughes disconnected one which was on the phone for a month to do, then they disconnected but disconnected the wrong account thus causing me to lose all e-mail accounts for the business. I have been on the phone for a month trying to fix this problem. Never had an issue until this point a Hughes customer for five years, Hughes after all the confusion took $ 400.00 out of my account for early disconnect fee. Go figure!

    ladyboss 3/16/11 10:34AM
  • The worst customer service, connection, and system that has ever plagued this planet. I think that they are a huge group of scam artists that eagerly take your money for a terrible connection and make no actions to improve anything. Do NOT waste your time or money---trust me, it's a huge scam and you will most definitely be extremely disappointed!

    IhateHughesNetVeryMuch! 3/16/11 5:00AM
  • I would not recommend this company to my worst enemy.Hughes net is running a scam and draining bank accounts. We were told we would have to pay an upfront fee of 40.00 and 3 days later they drained the account in the amount of 221.67. That was all the money we had, and when I called and complained they told me I would have to wait 5 buisness days for someone to decide if we would get any of our money back. This should be illegal, and the service is horrible , this is our 5th day with it and it CRAWLS. You cant play games because they will not load up...Stay clear of these MONEY STEALING SCAM ARTISTS>>>

    pixie 3/12/11 10:23PM
  • Hughes.net has been lying to me since day one. Their marketing rep told me that their tech. support and customer service teams were US based. Guess Mumbai has become a part of the USA!
    I want to cancell their service but cannot afford the early termination fee of $400.
    Can anyone advise me as to how I can do this?
    The 5 favorable comments they got in your survey must have come from Huhges employees.

    windsongbear 3/12/11 10:28AM
  • Hughesnet is a disaster and I'm shocked that they are still in business. I moved from Oregon to New Mexico. I didn't yet know about Windstream (which is relatively great). Hughesnet hires out...subcontracts out...private installation people. On 3...THREE separate occassions, these private contractors never showed up. I waited each time on my porch for about 5 hrs or so. Subsequently, for the first 10 days I was in New Mexico, I had to stay in a motel. I teach online and would have invariably lost my job, had I not stayed in a motel. So all told, Hughestnet cost me about 600 between motel and general expenses. actually, it was more...probably around 850. On three different days, these imbeciles didn't show. The individual contractors that Hughes hires out are incredibly unreliable and incompetent. DO NOT USE HUGHESNET. GO WITH WINDSTREAM. YOU WILL BE SORRY IF YOU USE HUGHESNET.

    Ken 3/11/11 11:46AM
  • Hughes informed me that I had to upgrade my modem from the DW7000 to the HN7000S because they were switching my service to another satellite. There was to be no charge for the modem or the installation and no additional service term commitment. I even got all that in writing. Still, they charged me $125 for the installation and added a 12 month term commitment to my account.

    I've been trying to get the installation charge and the term commitment removed for 2 weeks now, and their response to repeated emails and calls is to apologize profusely but to take no action to correct the problem. I've been told repeatedly that they have to "further investigate" and that someone will call me back in 2-3 days. Still not a single call from anyone 2 weeks after the first promise of a call-back.

    I finally disputed the installation charge with my credit card company, and on a 3-way conference call between the credit card company, Hughes, and myself that lasted nearly an hour, with transfers to 3 different departments within Hughes, there was still no resolution. The final word: We'll investigate and call you back in 2-3 days.

    I've had the service for several years, with all the reliability and technical problems others have posted about, but I've kept the service because, until recently, there's been no alternative. But that's no longer the case and, after this experience which is in the nature of "the last straw", I will be dropping Hughes, and Good Riddance.

    Bottom line: Be cautious, be VERRY cautious in dealing with this company. Customer service is the most dismal I've ever encountered.

    Wayne5 3/10/11 1:31PM
  • Hughes net has continued to send a $94.52 bill for a canceled account. I have called and the Customer Service (?) has repeated that they dont show the account closed. I asked them to look at the last time there was any useage on the account and they said they did not have that ability. I have been told that if I dont pay the bill that I dont owe, they will turn it over to a collection agency. well good luck with that. I pay the bills that I owe, I refuse to pay for a mistake that someone at Hughesnet has made. bad internet , and worst service.

    Anonymous 3/10/11 11:11AM
  • On 3/1/11 I had Hughesnet satellite installed. The installer, Wayne Martinez of Trinidad, Co., hit and killed my dog. (He claims he was not aware of it and I give him the benefit of a doubt - but that does not excuse his deadly driving habits on private property). However, that evening when I called Hughes customer service they began what would become a week-long of lies consistantly ending each phone call with "Someone will get back to you." No one ever did. During my last call, the Customer Service person "John" said, "You need to take the initiative and call the installer yourself." Resenting this dismissive, incredibly rude comment I nonetheless took that "initiative." The installer(after having called all day) finally called and I told him what happened. He was incredibly defensive and, of course, nothing was resolved. As if losing my beloved dog wasn't enough, the Customer Service people at Hughes have added to my sorrows (and disgust) by showing absolutely no concern over this matter whatsoever. At the least, Mr. Martinez should be reprimanded for his dangerous driving habits on private property. But I doubt I'll even get that satisfaction.

    MelSal 3/7/11 6:12PM
  • Hughesnet sells services with a maximum speed which you never get except 1 AM ET - 5 AM ET. Tech support always attempt to blame the equipment, though the equipment works from 1 AM ET - 5 AM ET. This company is a rip off with outsourced tech support that speaks terrible english.

    jblair_iii 3/7/11 12:04PM
  • Dear HughesNet,

    I am putting you on notice and asking you to resolve credit reporting’s and notices that you are in fact making about this account that was set up. I have had bills charged to my credit card, Had to have the card canceled as you have refused to stop charging it for random amounts every month on a account that doesn't "EXSIST"! I called and inquired about this service FOR MY HOME BUT IN SHORT NEVER HAD IT INSTALLED OR HAVE ANYONE COME TO MY HOME PERIOD! Yet, every month I get demand notices and bills billed to my credit card causing me to have to cancel my card to stop you fro doing this! I have done this on the advice of my banking institution. They even protested the charges and got them reversed and put back into my account for me. As you are charging me for a service I changed my mind on and never had installed, never saw one person or technician or one piece of equipment. Nothing was ever installed or turned on.... Are you hearing me yet???? Your customer service representatives haven't and just transferred me around. The service guy never even had a chance to come out. I called and let them know the service was going to be too costly and that I changed my mind and to cancel my order for service call/hook up. I was told okay "NO PROBLEM". It has been nothing but a "PURE HASSLE". I call the number provided on my bogus bill that I receive every month, that I am a leased equipment customer and that I will be terminated thus accruing more money being owe by me, the never was customer in the first place! Every time I call this number provided on this bogus bill for services to let them know I am not a customer and explain I do not have service, they say sorry wrong department and transfer me ... I was transferred 4 x's in one day and after a hour of being transferred around and placed on 20+ minute holds...I gave up!! I see this is how you try to keep things going ... I have to let you know I am putting you on notice and contacting the Better Business Bureau & the Chamber of Commerce in your Area of main corporate head quarters about your ethics and dealing with your potential and regular customer service and charging my card and having to cancel it for fraudulent charges for a account that there never was and your insistence to continue to bill me , using my credit card and reporting me to the credit bureau's .. I demand a registered letter sent to me via regular mail that this issue has been corrected and that this will no longer happen including random phone calls to my home stating I am pass due for random amounts for a service I never had! Neither owe on nor wants! Keep in mind this is a serious matter and I am sure the better business bureau will take consumer fraud very seriously! I await your reply and resolution on this matter. I can tell you in advance I am spreading the word on your ethics and fraudulent business conduct to everyone!!!

    P.S.- Funny I tried to submit this complaint online and low and behold it was not available This is for all to see on the complaint board! UNBELIEVABLE!!!! …..

    Christine Condon

    Pissed off NON CUSTOMER 3/6/11 12:34PM
  • Hughes Net is without a doubt, the worst service of any sort which I have had the misfortune to have been associated. When calling them for any type of service you are always dealing with a non-american. Nothing to do with their terrible internet service is ever their fault. They just keep having you check one possible cause after the other. For over a year I called them telling them that my service did not work. They repeatedly said nothing was wrong with their equipment. Finally they admitted a defective modem and sent me a replacement. I received it one month before my 2 year contract was up. It did help, but at that point I just wanted to get away from them. Their service is about 3 times what I can now get DSL for and with DSL you don't have that long up and down delay. Hughes Net is terrible. Their internet service and their customer service. For heaven's sake don't purchase it.....ever!

    dgbyc8732 3/4/11 10:37PM
  • Profanity!!! Profanity!!! Profanity!!!

    Sorry, I couldn't resist.

    Everything I have to say has been said by hoards before me, so I'll leave it at that.

    Suckered 3/2/11 9:57PM
  • $60 per month for poor service, had VERY difficult time cancelling, harrassed me to keep the service, now sueing for final payment. GO FIGURE!!

    Anonymous 2/28/11 5:27AM
  • I canceled my HughesNet service in August 2010 after 9 months of dealing with their crap. I figured I would just pay the $400 to get out from under their contract and be done with them. Here it is almost March 2011 and I'm still dealing with those idiots. After I paid their $400 termination fee and returned the equipment that I bought outright (not leased)by credit card at the time of cancellation, I received another bill from them a month later stating I still owned them the $400 cancellation fee. I spent hours on the phone to India where they couldn't understand English, explaining that I already paid it. I faxed my credit card statement to them showing that it was paid, but they would not accept that as proof. I requested a letter from my credit card company confirming the payment to HughesNet, and faxed that to them. After that, I didn't hear any thing from them until December, when I received a notice from a collection agency demanding payment of the $400 cancellation fee or they would take further legal actions against me. I contacted the collection agency and faxed all the proof of payment to the collection agency. They agreed with me and said everything looks in order and that it was previously paid. I thought the matter was finally resolved until just this past week, (Feb 25, 2011) when I received a letter from another collection agency demanding the payment for the unpaid cancellation fee. I'm at my wits end with this company. They need to be sued. If your thinking of going with HughesNet STOP! DO NOT!

    DME 2/26/11 8:01AM
  • i hate everything about hughesnet. ive used this for two months now and weve had to go to it because dial up was too slow to load our homeschooling for the kids. this hughesnet lies and stole 463 dollars out of the bank without even telling us. on top of all restore tokens arent working.and our nieghbors use all our internet even thow we have a seperate modem. the tv add didnt tell us it would only download 1 album and quit for 24-2,000 hours. this "internet" only lasts for about 45 minutes and my kids are falling behind greatly in thier school. hughesnet should read these comments and CHANGE!!!!. for the better. we have no other choice of internet and thats how hughesnet makes thier money. so from a frustrated grandparent..... **** you hughesnet.

    a pissed off grandmother 2/24/11 6:24PM
  • They throttle down after only a small amount of use. VERY expensive. Hope you can get DSL. When trying to opt out, they were nasty--and costly.

    Anonymous 2/24/11 8:24AM
  • this is the very WORST company to deal with..not only did they STEEL 315.00 out of my account which I had to pay over 83.00 in overdraft fees...I returned the equipment
    I still have not gotten my 315.00 back as oif today... I call and you have to talk to numerous people (WHO CAN NOT SPEAK ENGLISH ) to be disconnected to only call back AGAIN to have the same damn thing happen....I was told the money would be there on the 24th of FEB..here it is the 24th and guess what NO MONEY..I have called back 2 today and have spoke with 5 diffrent people..1st one I talked to transferred twice to be told it could take up to 45 days..REALLLLLYYYYY...it didnt take you that long to STEAL the money out of my account....than I get hung up on do you think after them getting my phone # 100 times that they would call you back...NOOO..I had to call back again to get transferred around yet again..Hughes net are thieves..that is all there is to it...and when I was a customer for 2 years!!!! the service SUCKED!!! if you are thinking about getting this service DONT...you will regret it..I live in a very rual area with no internet access aval...and at the high price that I was paying to get worse than dial up..you have to just deal with it because I signed a 2 year contract..my son couldnt even get on to do reports for school, because of the las time...what ever you do...do not get this service...or get a prepaid debit card to make your payments with.....THEY WILL STEAL YOUR MONEY....you would think as fast as they stoled the money they would be able to be decent people....NOPE......BEWARE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!and if you do not print this which I am sure you will reject this on your site..trust me when I say I am on the way to the BBB..

    Vanessa Ward who is seriously P 2/24/11 7:55AM
  • Just when I thought it couldn't get any worse...HughesNet is in the process of changing all their monthly plans. Please be warned that if you are a current subscriber, you will soon lose a large portion of your daily download/upload but you'll be paying the same money. They are trying to say they are compensating this by offering higher speeds but nothing could be further from the truth. This is merely a marketing ploy to take download/upload away from existing customers so they can add new customers to an already flooded market. There has to be someone out their that can take on this morally corrupt, greedy company. I know full well they are the only provider available to many of us, so they have us by the gonads.

    Luckysnorm 2/23/11 4:19PM
  • Do anything you can do to not use this service. I wish I would of checked these reviews before I ever had anything to do with these people. Their service stink! It is slow. It rarely ever reaches the plans stated speeds. The customer service is from India and I can barely understand them. Then they change your plans download reset time at will. I am on the 200mb plan and with a 150 mb left they reset my plan 10 hours into the day! I lost 150mb that I paid for!

    John 2/21/11 12:04PM
  • worst waste of money i ever ive ever been thur never works was installed nine months ago would not send a tech to check till last week tech said system was not installed correctly from day one i want this crap out of my house and my money back im interested in class action suit any attorney interested

    mad 2/20/11 2:57PM
  • When hughesnet was first installed, the installer used lines previously used in my home for some other cable connections. When using connectors to the older lines, he left them in the mud and they corroded. When I called the service manager, he sent the guy back out there to fix the problem and then charged me $190 for their error. It has been barely faster than dial up at first and now it's as slow as dial up. Living in a rural area it is hard to find a service to use out here. If our community can talk the phone company into running their broadband line out here hugesnet will be history.

    Anonymous 2/20/11 10:32AM
  • I purchased hughes net because it was the only high speed in my area. When century link offered it for a fraction of the cost I discontinued hughes net. I was told I would receive an email concerning what equipment I had to return. I never rec an email. when Ii called about 6 wks later i was told I was supposed to send it back in 45 days so therefore I owed them 300 dollars.I tried to explain to the guy on the phone that was not told what equip I had to return nor that I had to do it within 45 days. He said then you should have called us.He gave me a site to go on to see what I had to return and the print is so small you can't read it. it doesn't zoom to a larger print. you have to buy materials to pack the equip in. I am 68 yrs old and don't have a clue how to take the equip off the satalite. The person I spoke to had the attitude that he could care less it I used hughes net. GOOD LUCK HUGHES NET YOUR'E GOING TO NEED IT WITH RATINGS LIKE THIS.

    Anonymous 2/16/11 11:09AM
  • well where do i start, 1st. the bill was suppose to be $ 60.00 it turned out to be $71.59. i saw a add in the paper for hughes net for $39.99. i called the # and was told that if you already had hughes net you could not get the price offer in the add. we talked a little longer, she said she could reduce by bill for 3 months to $40.00. this was on 1-11-11, i received by bill today it was $71.59. then i called hughes net, a not so nice man answered the call, i tried to tell him the reason i was calling he said ,i had to send in a paper or something like that, then i told him he did not understand, he said he had a number of people out, & had 14 calls waiting to answer, he said all i wanted was a lb. on flesh, the he hung the phone up.

    rabb35 2/12/11 12:57PM
  • we have had hugesnet since dec 2009..we moved from the city to rural..and had no other choice except dialup...when i placed the order..they told me the $60 would be enough bandwidth to support wow and farmville...not so i kept bumping up my service to support the bandwidth we used..we pay $110 monthly now and still cannot load games and still not loading correctly..it seems like everytime we play games we go over bandwidth...we get one restore token monthly but i have to pay for the others and we exceed our bandwidth at least 2-3 times weekly depending on who plays and how much...i was told by them i would have plenty of bandwidth with the elite plan,and my speeds would be faster..but its getting worse and worse..we have had all of our computers checked by a specialist to see if there was a virus attached and they are all fine. and another problem i have with them is i changed the card i am paying for my service with...but they are still charging my old card and i cannot get it changed. i too am tired of calling and not understanding their speech, and background noise, and abrupt disconnections of calls...my friend and sisterinlaw uses one the card you can get from the cell phone carriers and has no problems...i really think this company is ripping us off because they know we want internet...and will pay and they can get by changing the rules to accomidate them...they are taking advantage of americans....

    canmarmcg 2/8/11 10:15AM
  • When I first got hughes net it was quick and had no access issues. In the last 8 mont it has slowed down ,Today I used 50 % of my allowed time to get on game,and still did not load it up. I believe they changed their service and did not tell me. Hughes net is NOT fair to their customers. I spend 70.00 a month for lousy service and poor customer support Better business bureu needs to look into their operations and make them change their TV adds false advertisement.

    papadave52 2/7/11 9:46AM
  • They charge to much and how do you actually know you are getting the time your playing for! I do the same thing on the net day after day and I run out of time some days faster then others. It doesn't make since. I will never use them again nor will I recomend anyone to use it! When you call them you can never understand the person on the other end of the call... And your pasted from person to person repeating the problem a dozen time.s At the end if the call still no help....service is sooo bad!

    Memyselfandi 2/3/11 6:37PM
  • I just got a connection after being without service all day long. This has been happening at least once a month for quite some time. Not a problem with weather or my computer. Thankfully, I have Earthlink dialup as a backup, but Hughes.net is cheating its customers with unreliable service.

    haughtline 2/2/11 3:28PM
  • DONT GET NETFLIX AND TRY TO STREAM THROUGH WII WITH HUGHESNET THEY LIE AND SAY IT WORKS IT DOES NOT WORK THEY LIED TO ME AND TOLD ME IF I UPGRADED TO A MORE EXPENCIVE PACKAGE IT WOULD WORK AGAIN THEY LIED>>>> THIS IS FALSE ADVERTISING >>>> AND YES GOOD LUCK TALKING TO AN AMERICAN HAHAHAHAHAHA>>> NINTENDO SAYS SATELITE WILL BE HIT AND MISS ...iM TELLIN YA ITS A MISS... NETFLIX SAYS THERIR SORRY FOR ADVERTISING WITH HUGHESNET..... HUGHESNET SAYS NOTHING YOU CAN UNDERSTAND ... BUT LIES HUGHESNET DOES NOT WORK GIMME MY MONEYBACK.

    JOE1234 1/29/11 9:54AM
  • HughesNet is not much better than dial up. As long as you have a "clear view of the southern sky" and no one else is using it in your area you have internet. You can never get a United States Tech. They are all in India. It is never the fault of HughesNet that it isn't working. There is always a problem with your computer. I pay $80 a month and have crummy service. They don't even list a phone number for customer service....just a number that rings in India for you to try to understand the tech.

    anonymous 1/27/11 4:31PM
  • DON"T GET HUGHES.NET (unless you have no other option because it's better then nothing, although that's what you sometimes get). IT THE WORST SERVICE EVER!!! I wish I would have found this site before getting hughes. I'm out on a farm 38 miles from town. We needed the web for our school aged children. We also have a AT&T wireless card but our house is in a valley. On top of the hill in the truck it works great. Not so well at our house. We got a "Recovery Act" notice from Hughes in the mail. It seemed like a REALLY good deal. This card makes them seem like they're the best company in the world! THEY'RE NOT! Hughes is SLOW SERVICE and down right CRAPPY CUSTOMER SERVICE! I SGNED UP ON 1/18/2011. Had it installed 1/20/2011 and today is 1/26/2011. I've had service 6 DAYS AND I'M ALREADY VERY UNHAPPY!!!

    1) Customer Service leads to a call center in India.

    REALLY, All support leads to a call center in India. Billing and EVERYTHING! No problem with that... but it would be nice if I could talk to someone who can speak and understand english!

    2) DOUBLE CHARGED MY CREDIT CARD ON THE 1ST DAY.

    After calling they said they would credit it to my next bill. I said no I would like it returned and I would like to move to a paper bill. They said that it would be an additional $5.00 just to get a paper bill. I was ok with that as I don't want anymore credit card charges.

    2) INSTALLATION ISSUES.

    DON'T EVEN KNOW WHERE TO START AT ON THIS ONE!
    a) The dish was placed on the front side of the house pointing at directly at the power lines. It should have been place higher or lower on the house. They could have also used a pole mount to put the dish in another location. All of what should be included in standard installation.
    B) The dish cable is too short. It makes leaps all over the house. They didn't use any cable clamps on the cable blows all over in the wind. Extra cable should have been used and the cable should have been secured to the side of the house with screw in cable clamps. We're allowed 125' feet of cable wire in a basic installation. The installer used maybe 50'.
    C)The cable should be sealed on the outside. This keeps cold, heat, rain, snow, and any bugs from entering into the wall. They never sealed it.
    D) When the cable passes into the house they should install a wall plate. Kind of like a telephone jack is installed. This was never done. I have a hole with a wire coming in.
    E)The installer tried to put the 1st hole into a stud. Didn't work! Then he drilled too low on the wall and hit a wall plate. His 3rd hole (Where the wire enter the house) he put has a nice hole about 2". This is the size of his drill head. He pushed too hard with his drill. When the paddle bit exited the wall it caused him to ram his drill into the wall.
    F) The cable inside the house is too short. After running the cable inside he olnly gave us about 2'. This wouldn't of been an issue if he would have put in a wall plate. It would have also covered the nice hole he made with his drill. I just think he didn't have enough cable to do everything correctly and didn't want to make a return trip. We're about 38 miles from town.
    G) When I called Hughes about the installation issues they said my wife had signed the installation paperwork and they couldn't do anything! I explained to hughes that my wife didn't know how the install should have been done and trusted that the installer did his job correctly. If she would have known how to install it then it would have been done correctly!

    3) BAD RADIO AND MODEM

    The radio, modem, or both are bad. They said they would have to order new ones. We're unable to download anything. If a web page has a picture then it'll come up as a red "X" and we can't use any service half the time. We're still waiting for them as they haven't called to set-up a time to come out and repair it. I'll see if I can't get a few other things fixed at that time. Maybe that's what they're scared of. Would asking them to do the job correctly be TOO much to ask!

    4) 5-DAY GRACE FOR UNLIMITED DOWNLOADS

    I called Hughes (India as I call it) to find out about the 5-day grace to make unlimited downloads to update things. As my raido or modem is bad I wanted to make sure that they're going to reapply this so I get my full 5 days. I called customer service. 1st I was told they don't have that. Then I was told I needed to talk to tech support so I was transfered. I talked to tech support and they transfered me to billing. I was again told again that they don't have a 5 day grace. They said that I needed to call the installation company. I told them that the installation company had nothing to do with this. This is a service provided by Hughes (who I was on the phone with) and I want to make sure that I get the 5 days when I get the new radio or modem. I was then tranfered to a manager. After waiting (and waiting) for them I was told that he couldn't find anything about the 5 day grace anywhere and I would have to fax him my email that contains that information. Now keep in mind that I am on the phone with Hughes, and the email comes from Hughes! So you mean to tell me that a manager at Hughes don't know what the hell is going on in his own company!!! What kind of manager is that. When I hung up the phone I looked to see that I HAD BEEN ON THE PHONE 2 HOURS AND 41 MINUTES! I was given a case number and I faxed the letter off to them so we'll see if they do anything.

    5) SUPER SLOW SPEEEDS

    They say that the system runs as 1MB per second. YEAH RIGHT! Ours runs at about 58k on a good day. Most the time we're around 42k. That's slower then the dial-up we're offered from our local phone company. It's dropped to 9k at night when the system is too busy to handle everything. See, they tell you that you get free downloads between the time of 2am and 7am EST. What good is that if the systems too cramed to handle everything.

    6) USE RESTRICTIONS

    OK, to be fair we knew of this going into things so we got Hughes largest service package. Let me tell you that 400MB is nothing! You don't know how small it is until you get Hughes! This is about a 3 minute youtube video and then your done for the day! You have about 56k or they'll sell you restore tokens. WHAT THE F&@K! ARE YOU KIDDING ME!?!

    THE ONLT THING THAT I CAN SAY IS THAT BECAUSE I'M ON THE "RECOVERY ACT" I'M NOT LOCKED INTO A 1 OR 2 YEAR CONTRACT. IT'S JUST A MONTH TO MONTH. I HAD NO INSTALLATION FEE AND NO EQUIPMENT USE CHARGES. PEOPLE... PLEASE LOOK AT OTHER OPTIONS IF YOU HAVE ANYTHING AVAILABLE. YOU'RE NOT GOING TO BE HAPPY WITH Hughes AND IT'LL BE TOO LATE IF YOU SIGN A CONTRACT. JUST LOOK AT ALL THE UNHAPPY PEOPLE HERE!

    Abused BY Hughes 1/26/11 6:07PM
  • my hughes net dish was installed improperly & I've been complaining about it for a month now. they left all my wires exposed to the elements when they are supposed to be covered by a plastic cover. I've had nothing but connection problems & my modem constantly resetting. now they want to charge me for the repairs when the installer has installed it improperly. what is wrong with this company?? it's not my fault that your installer didn't know what he was doing. if he didn't know how to install it properly they should have sent someone who knew what they were doing. am I wrong??? I live out in the boonies & hughes net is the only available internet. I don't think its right to treat customers the way they do. the company that installed the dish is satellite electronics. Apparantly their installers do not know what they are doing to install it without all the proper fittings. I refuse to pay for something that was not my fault & an installation error. I've called and complained again today & got cut off on the phone before I could even get my case number. they tell u they will call back if u get cut off but it's been 20 minutes now & they are not calling back. they need a try before you buy program cuz the second they install your dish they want payment the next day! so u don't even get a chance to see how it really works & have already paid for their service. You need to listen to your customers more & not charge for repairs when the installer has installed your equipment improperly.

    Orchid 1/26/11 1:42PM
  • I have been with hughes net since 5-2010 they have done nothing but lie to us since day one. They told me I would have free install unless we needed to have a custom install but they almost always just put it on the roof. The install guy showed up and said no we never put it on the roof unless you have a new home we need to go underground and that will cost us $150 extra that day. So we paid it and then I had asked them before I signed up that I had previously had verison and was on a limit of Mega bytes and that I didn't want this if that was what I was getting. She said no you can be on the internet until the cows come home. When they were finished setting up my computer my son went on the internet to play a game within one hour it said no more time left and that I had to purchase tokens. What the heck is tokens. I called customer service and got my first taste of what was to come. They don't speak any english and you can tell they are reading from a card. I ended up having to upgrade to a higher amount costing me $96 month just so my son could go on the internet. Then comes the rebate disaster. Months of trying to get the paper work downloaded and submited and we never got out money back they finally said it was too late. Lies and lies and more lies. I have now been trying to cancel my service and cant get anyone to help me after being on hold for 30 minutes and then transferred and the disconnected still have yet to get this done went on the internet to try and got kick off three times and then told it was too late they are now closed. Never ever get hughes net extremly slow and very costly and horrible service.

    Anonymous 1/24/11 9:42PM
  • Needed more bandwidth and faster downloads so got talked into the Small Business service for an additional $100 per month. Was told I could get 3 to 5,000 kbps download speeds and now am told that 2.4 is about all I can get and that speed "is well within the parameters of your service. Don't believe what the sales department tells you. So far I have had to have the modem replaced twice and the router once. Only advantage in having business serivice is that you get to talk to someone in the U.S. and not India.

    news 1/24/11 1:01PM
  • i am a customer of hughes net for the last four months, omg they make it sound so good when u are requesting service as if its da best. their service really sucks; it is so slow to be a satellite and. i am not happy at all with this service costing me 71.56 a month.

    Anonymous 1/24/11 8:58AM
  • What can I say? I HATE this company. Worse than Verizon. Worse than CCO Mortgage. Now the Indian "customer service" people have turned nasty and abusive. That's their idea of service. Friggin expensive, virtually worthless, abusive customer service, grab control of your browser and email program if you are late paying a bill. I can't believe this company is in business—or legal?

    Anonymous 1/23/11 10:16PM
  • I thought I was the only one that felt ripped off and disguested with Hughsnet services. And the rebate is nothing but a joke. I have been waiting for mine since the beginning of November 2010. And get this...I can't even locate a legitimate number to discuss the status of my rebate.

    Ripped off in Mississippi 1/23/11 7:56PM
  • Absolutely HORRIBLE! There is no customer service. If your lucky you might speak to a "warm body" after being put on hold for an hour. Once you receive their "warm body" on the phone, that's it. They know nothing and can't help you one iota.

    Anonymous 1/20/11 7:04AM
  • Hughesnet accepted about 54 million in federal stimulus funds to connect individuals and companies that have no access to the internet accept dial-up. I fit the guidelines as outlined in their federal GRANT. Yet they refuse to offer the advertised discount and are unwilling to correct what they say is a database that says I am ineligible.

    preese 1/18/11 11:51AM
  • Hughes net Status Meter is Awful! FCC needs to check into that one!!! You are paying for a service that is limited to you and that don't seem legal! This was not or never stated in the contract that we would be penalized for using the Internet to a certain limited time, and then have to purchase tokens for restoration! This is a Rackett, and Ripoff, and Buyer Beware!

    No other choice but Hughesnet in 1/16/11 10:19AM
  • I'm glad I did not get Hughes Net.
    I called on December 17 2010 for service
    Listed below is what I got. Looks like this company must be pissed at Hughes Net.
    Making excuse why they cannot get New Service Installed. When I cancelled my service it took them two minutes to have it posted online. Thanks Hughes Net.

    Order Initiated: 12/17/2010 Please contact Vision Quest 2000, regarding questions on your order. If you are unable to reach Vision Quest 2000, contact the Distributor listed below.
    Confirm Schedule Date/Time:
    Contact Name: Vision Quest 2000 Distributor Name: Perfect 10
    Contact Phone: (800) 272-2846 Distributor Phone: (866) 813-1511

    Service Order Activities (Most Recent 1st, US Eastern Time)

    Activity Date Created Installer Name Activity Notes

    Customer Requested Cancel 01/11/2011 Katlynn A. Davis cx no longer wants to go with service
    Appointment not confirmed - no contact w/cust. 01/11/2011 David Maldonado
    Notes from Dealer/Distributor 01/10/2011 Lauren N. Ingram installer was having vehicular problems, he said he called the cx and left a message, will call tomorrow to verify and reschedule (THIS CALL FROM INSTALLER NEVER HAPPENED) Appointment not confirmed - no contact w/cust. 01/07/2011 David Maldonado
    Appointment confirmed 01/05/2011 Install Date = 01/10/2011 PM
    Dealer assigned 01/05/2011
    Customer contacted 01/05/2011 Stephanie Anderson .
    Customer Requested Cancel 12/31/2010 Stephen McAdams cx going with diff service provider
    Site not ready 12/29/2010 Danielle Jefferson local called customer to offer a rescheduled date/ms stated that she wants to put her order on hold and see if she wants to go with us or a different service porvider/Krista mb
    Appointment not confirmed - no contact w/cust. 12/29/2010 Danielle Jefferson add to note: revised eta 8-10/Krista mb
    Appointment not confirmed - no contact w/cust. 12/29/2010 Danielle Jefferson local called to extend eta/no answer day phone busy cannot leave message/alternate phone cannot leave message/Krista mb
    Customer contacted 12/29/2010 Danielle Jefferson local called customer to follow up/told customer tech will be there by 5/Krista mb
    Installer rescheduled appt. 12/29/2010 Old Install Date = 12/29/2010 AM, New Install Date = 12/29/2010 PM
    Customer contacted 12/29/2010 Roshundra Edwards LOCAL CALLED CUSTOMER TO ADVISE NEW ETA 2-4..CUSTOMER IS OK..OPS MGR AWARE.RO/MB
    Customer contacted 12/23/2010 Danielle Jefferson local called customer/ rescheduled from 12/31/10 to 12/29/10 AM/ shauna.mb
    Customer rescheduled appt. 12/23/2010 Old Install Date = 12/31/2010 PM, New Install Date = 12/29/2010 AM
    Appointment confirmed 12/22/2010 Install Date = 12/31/2010 PM
    Dealer assigned 12/22/2010
    Dealer Requested Cancel 12/22/2010 Lauren N. Ingram sending to michelle @ p-10 due to installer's truck being stolen
    Appointment confirmed 12/20/2010 Install Date = 12/31/2010 PM
    Notes from Dealer/Distributor 12/20/2010 Lauren N. Ingram installer not available on requested date
    Appointment confirmed 12/17/2010 Install Date = 12/22/2010 AM
    Dealer assigned 12/17/2010
    HNS received order 12/17/2010

    Pissed in Grayson Louisiana 1/11/11 3:39PM
  • THIS COMPANY IS THE MOST DISHONEST COMPANY I HAVE EVER DELT WITH!!!BAR NONE!!!THEY CONTINUE TO TAKE MONEY FROM MY ACCOUNT ALMOST A YEAR AFTER I TERMINATED THE SERVICE!!! THE PRESIDENT OF THE COMPANY WAS BORN IN BOMBAY AND LIVED THERE FOR THE FIRST 17 YEARS OF HIS LIFE, THAT TELLS IT ALL!!!

    SAYNOTOHUGHESNET! 1/11/11 9:45AM
  • Text from the letter I am sending to HughesNet today, concerning an upgrade. My $80 per month plan is too slow and I am penalized if I upload a 3 minute video to YouTube. My "penalty" is HughesNet makes my service run at around 58 kbs for the next 24 hours, making it basically as slow as a dial-up connection... here is my letter.

    HughesNet Corporate Headquarters
    11717 Exploration Lane
    Germantown, MD 200876


    To Executive Management:

    I’ve called on three occasions this date attempting to change my service plan to the Pro Plus 200, and on each occasion, I have been disconnected (call failure) from your customer service representative, after spending 10 to 15 minutes with them on the phone.

    Additionally, the background chatter sounds as if your employee is working in a noisy bar or at a sports arena. They are difficult to understand because of all the distracting noise coming through the mouthpiece. This must be VOIP phone connections to someone in India, and I have no problem with that, but I do NOT like getting cut of in the middle of the conversation, especially when I am attempting to upgrade my service.

    Effective immediately, PLEASE simply bump my plan up to the POWER 200 plan ($109.99 per month.) My HughesNet account number is XXXXXXXXXX.

    Frustrated on a farm 1/11/11 8:31AM
  • customer support was a joke! i was told free install and then they turn around and charge me over $400.

    Anonymous 1/10/11 12:20PM
  • Hughesnet 100% the Worst internet service in every possible way. The Indian service is also Terrible-can barely even post this. 10 Kbps this morning.......

    jj 1/9/11 12:41PM
  • Hello world.DO NOT GET HUGHES.NET.It SUCKS.The techs suck,there all in India,and don't know what there talking about.And please World of Warcraft gamers don't try to game with this service.You will be doing everyone else who plays a favor.The only reason i got HughesNet was to play WoW.My Latency is around 1400-4000.I can't play and nor can you if you have HughesNet.

    Blackjack 1/8/11 10:38PM
  • HUGHESNET IS THE WORST POSSIBLE SERVICE THAT A PERSON COULD POSSIBLY GET AND THEY DON'T EVEN CARE IF MENTION ALL OF THE NEGATIVITY DIRECTED TOWARDS THEM. I CAN'T EVEN CANCEL THIS HORRIBLE SERVICE WITHOUT BEING CHARGED THE $400 CANCELLATION FEE. DO NOT, I REPEAT, DO NOT, EVER, GET HUGHESNET SERVICE. I DON'T EVEN KNOW HOW THEY STAY IN BUSINESS WITH ALL OF THESE NEGATIVE COMMENTS. THE BBB SHOULD SHUT DOWN THESE CON ARTISTS ASAP. DO YOUR DUE DILIGENCE AND RESEARCH INTERNET COMPANIES PROPERLY BEFORE YOU GET RIPPED OFF BY HUGHESNET.COM.

    PICKLESASS@AOL.COM 1/8/11 10:08PM
  • It took them over 5 days to get a new modem to me because they would not overnight ship it to me even with me offering to pay for it. I use the internet to work on so it was despirately needed. So I mailed the faulty modem back to them on Dec. 21, USPS said they received it on Dec. 24. I am getting messages on my computer telling me to send it back and yesterday got an email saying the same thing. My contract is up February 12. There is a new internet service here in town too. I pay $100.50 (thats with taxes) for the same speed the new company is charging $59.00 for. I am so excited about dumping Hughes. My dialup was more stable.

    Karen 1/6/11 4:25AM
  • HughesNet is the worst internet service I have ever dealt with. I lose service at least once a week and must call in to reboot the modem. I am connected to someone on the other side of the earth who cannot speak or understand English. I am on the phone for hours at a time to try and get help. If I download one item, my service is slowed down to a snail's pace for the next 24 hours. I have been on the phone tonight for 90 minutes just trying to get my service disconnected. I HATE IT AND WOULDN'T RECOMMEND IT TO MY WORST ENEMY!!!

    KATYDID 1/1/11 9:06PM
  • Hughes Net has horribe customer service. You can only speak to someone in India. They are very hard to understand and are limited in their knowledge. They reply with textbook answers. I have never experience such poor customer service.

    Anonymous 1/1/11 5:51PM
  • I too have had Hughesnet for 18 months. Thought it was a 1-year commitment, and have just found out I will pay a $175 penalty for cancelling. Wish I had checked this site out before ordering it. I too live in the county and had no alternative other than dial up - should have stuck with it and saved a BUNCH of money. Guess I will count my losses and go on with my life.

    There is nothing good I can say about this service -

    Angry in Alabama

    Anonymous 12/30/10 1:56PM
  • Hughes net the big LIE! the comecials say that you can download a whole album in the time dial-up takes for one song. WRONG, you would exceed your alloted time allowance and be penalized by having to wait another 24 hours to reload your time (even if it is only minutes till it resets).I begged for Hughes net as our dial-up sucked. but at least it was unlimited and cheap. It is slow the local library is even faster. If you ever have technical difficulties you will not talk to an English speaking person. Only someone from a third world country who treats me as if I should just live with poor quality. I live very rurally and we have no cable, no dsl, no cell service. I was soooo hoping for a godsend and got a nightmare.

    wichypoo 12/29/10 11:11PM
  • Be forewarned, this company is a theif in disguise. They promise fast internet, charge huge amounts of money, and they can get your credit card number without you knowing it. Even if you cancel the card, they will some how get the new number associated with your account and begin charging !!!

    PLEASE HEED ALL THE WARNINGS!!! STAY AWAY FROM HUGHES NET SATELLITE AT ALL COSTS. I TRULY HOPE SOME ONE OR SOME ENTITY CAN TAKE THEM DOWN !!!!!

    Anonymous 12/26/10 7:36PM
  • We've had HughesNet for 18 months and unfortunately, it's our only option because we live out in the country. The service is ridiculously slow, most of the game pages we play (FarmTown, FrontierVille, etc...) don't completely load or load so slowly that it's not worth playing them. This whole thing of "bandwidth" or whatever is we're not supposed to exceed is a bunch of baloney. For $70/month, it should ACTUALLY be "lightning speed" and I should be able to be on 24/7 if I so choose. I don't even let my kids watch YouTube because it will exceed our allowance. They wouldn't know truth in advertising if it slapped them in the face.

    If you have any other option at all, DO NOT sign up with HughesNet. AVOID IT AT ALL COSTS.

    Anonymous 12/26/10 5:02PM
  • I HAVE BEEN DEALING WITH HUGHESNET FOR 6 MONTHS WITH BILLING ISSUES AND RECENTLY A TECHNICAL PROBLEM THAT REQUIRED THEM TO COME TO MY HOME AND SEE WHAT THE PROBLEM WAS AND TO CHARGE 125.00 TO DO SO. I WAS TOLD THEY WOULD BILL ME ON MY JANUARY BILL FOR THIS AND I WOULD GET A SEVEN DAY CREDIT FOR NOT BEING ABLE TO USE MY COMPUTER. THEY ARE BILLING ME ON THIS MONTHS BILL ON CHRISTMAS DAY 140.00 THAT IS AUTOMATICALLY TAKEN OUT OF MY BANK ACCOUNT. THAT IS ONLY THE LAST
    PROBLEM I HAVE HAD. THE LAST SIX MONTHS HAVE BEEN A NIGHTMARE IN REGARDS TO THE BILLING ISSUES AND CREDITS THEY PROMISE EVERY MONTH THAT NEVER GET ISSUED. AT THIS POINT I THINK I DESERVE A YEAR OF FREE SERVICE. I DO NOT RECOMMEND HUGHESNET TO ANYONE AND WHEN I CAN GET ANOTHER SERVICE I WILL DROP THEM LIKE A HOT POTATO. SOMEONE NEEDS TO DO SOMETHING ABOUT THIS ORGANIZATION.

    Anonymous 12/21/10 5:05PM
  • The Hughesnet company has come to my house up to 3 times. All 3 of the times they did not fix the problem. I had to install the modem myself before they even came to attempt to fix anything. When I tryed to register it said that it is not possible to register. They send out another person. They say try it more and it will work in 2-3 hours. It did not even register. Then I went and called hughesnet and a woman told me I had tried to register too many times. She opened my account finally. It took more than a month to fix my internet and now they are trying to charge me 130.00 for no internet service.

    Dave 12/19/10 4:03PM
  • Find any other service provider, DONT GO WITH HUGHESNET.After 2 years of service my system goes down. Called technical support, said dish needs repointing and I will have to pay $125.00. After serice ticket gets submitted to local dealer, another nightmare begins. The dealer never calls, I call to make a appointment. They never show up. Do this 4 times, and 2 weeks later,they show up. Says transmitter bad on dish, replaces and leaves, same story no internet service. Call hughesnet back, this time I am told modem is bad, which I thought was the problem to begin with, 3 days later Modem arrives, hook it up, try to register,says message of Antenna Pointing Validation Failure. Call Hughesnet back, techincal support says dish needs to repointed. Yes you guessed it, send the installer out again. Same story, make appointment and no show, 3 times. Finally show up, technician says that hughesnet servers are down and will not be able to register the modem for several hours.He checks the dish pointing and says it is fine. He leaves and says keep trying. Waited 24 hours and would not register. Called hughesnet again and told to call the installer again. Installer does not even answer the phone, voice mail only. I leave messages and no one calls back. Finally call hughesnet back to cancel service. They transfer me to someone in Florida, she checks account and says account is locked, due to registering modem to many times. After 2 minutes, she says try again and it goes through. So after 16 calls to hughesnet and 30 days of no service, I am finally back online. Level 1 support is worthless and so are most of the installers. Still trying to get money back for the repair fee, since they did nothing. I have written letters to BBB, and hughesnet and the distributors that hire these installers. So far no response. Hughesnet has no customer service and gets a flat F.

    Dandy 12/19/10 12:14PM
  • DO NOT...I REPEAT...DO NOT USE THIS SERVICE UNLESSS YOU HAVE ABSOLUTLEY NO OTHER OPTION!
    I play farmville...that is it, and i run out of bandwith in 4 hours!!!!! I have complained to no avial. They try to tell me I have been downloading and using when I am not even home. And they tell me that no one can
    "steal signal" Well then what the hell is going on???? All this for ONLY $80 as month??? My neighbors have
    UNLIMITED access thru ATT for $50. a month. There should be a class action law suit against them!! just an all american rip-off!!!!!

    margaret manzi 12/19/10 9:15AM
  • what a NIGHTMARE....I work from home and this has been a nightmare . faster speeds and excellent service they do not know what the meaning of these words are. slow service constantly clocking! and service they do not even know the meaning of the word right now I have 14 case numbers for the same issue and it has been three weeks for the same issue and still not resolved. And trying to speak to a representative is a joke. to dispatch a service tech it takes 5 to 10 business days just to get a call back to schedule an appointment. DO NOT GET HUGHES NET YOU WILL REGRET IT!!!!!!!!!!!!!

    wv HUGHESNET CUSTOMER 12/17/10 9:36AM
  • Why is it that hughesnet people treat there customers as if they are idoits

    Pissed off 12/14/10 9:52PM
  • A guy at their customer service told me that "in his part of the world woman barely have rights and so shouldn't have any" and "he need to talk to my husband because his name was on the account." So...if your a married female you might want to make sure the service is in both of your names. Better yet - find another company to do business with. My favorite part was when I placed another call and got ahold of an American woman. You have to be tricky and say you are looking to start the service to talk to an American. When I told her what the guy said - she laughed.

    secondclasscitizen? 12/13/10 5:55PM
  • I used HughesNet for about 9 months. They advertise high speed forget high speed I have had dial up faster than hughesnet. And finding someone that you can understand is almost impossable so far my time with wildblue has been good and the people you can understand with out an interpiter.

    Anonymous 12/7/10 12:35PM
  • Hughesnet is a sorry excuse far internet sevvice slow speed terrible tec support with a big price tag you are better off with aol dialup also there email sucks the pages wont load half the time you cant log in very slow up load speed all far wonderful price of 80 bucks a month

    Anonymous 12/1/10 7:50PM
  • My name is Darlene Frost and I have been on the phone the last 5 nights because I am NOT RECIVING MY RESETS.Up to tonight 11-28=2010 I have had no problem with your people understanding the problem and being very helpful fixing the problem.Last night I talked to a gentleman named Jacob who said if I did not get my reset at 10:38 to call technially support and explain what has been going on and they would reset my meter and there should not be a problem with it being done.Si tonight at 10"45 I still had not gotten my reset so I called as I was told to do and and Simmon in Inda was rude would not listen to what had been going on or help with the problen.As a matter of interest I was informed that I would now have to wait 48 hours for my reset.so I lose a day od service THAT I AM PAYING FOR.. I lose my time for 5 days.Ilose minutes on my phone having to call to let some one know I didn't get my reset.Seems to me I should be getting paid if I have to go through all this and have a employee of YOURS be not only rude to me but tell me that now I have to wait 48 hours for my reset.I am VERY UPSET AND HURT that you employ people who feels they can do PAYING COUSTMERS THIS WAY.I've did everything your people have told me to do and so far all but this 1 have been nice and understanding and VERY HELPFUL..I WOULD APPERATE IT YOU LOOKED INTO THIS MATTER AND see that I get my RESETS I AM PAYING YOU FOR.The gentlman last night said it was to reset at 10:38 P.M. and NO it did not happen AGAIN. THANK YOU FOR YOUR TIME AND MY PHONE NUMBER IS 1-618-579-4139 if you feel the need to contact my at nay time.Darlene Frost......

    Anonymous 11/27/10 11:37PM
  • Is there anyway of filing and taking Hughesnet to High Court? Hughesnet has really gotten way out of hand!!! They're worst than of damaging pc than has getting virus can do.
    Most of my software, downloads, update are getting corrupted,error which is unsafe and damaging the pc. Which has gone thru 6 pc. Am tired of having buying software trying to fix and then them updated are no good as DAMN Hughesnet sending BAD signal, corrupted signal strength. They also need to get their Employee straighten out of ENGLISH and SERVICES. PAYING over $80 is sure awful DAMN lot and not getting very SAFE and using SERVICES!!!

    gregorylee66 11/24/10 6:57AM
  • I am now trying to get some one to help me get radio assembly off the satellite to ship it back to them called the person 2 weeks ago that installed this they wont help Just another screw up with this stupid hughes net

    angry in ala 11/21/10 10:29AM
  • Hughes net, complete rip off. I paid huge amount for install, guy staples black cord across middle of my house on BRAND NEW siding, now causing leaks. connection - WHAT CONNECTION- if you can ever get on the internet it is so slow, it is for most part not worth the waste of time. Now we have no connection and of course HUGHES NET wants to charge to send someone out.
    HEY HUGHES NET, TIME IS VALUABLE!!!!! HOW BOUT YOU START PAYING ME......

    CARYSMITH 11/18/10 12:55PM
  • ANOTHER Email I sent HughesNet

    This is a bunch of crap and I'm getting angry!!!!!!!!!
    I went to http://consumer.performancetests.hughesnet.com/
    IT said Download Time 38.3 seconds

    That is a BUNCH of CRAP! It took me OVER 4 minutes for that page to open, NOT 38.3 seconds!!
    DO you have it rigged????????? I am not stupid and I sat and timed this!!!!
    I don't know if the dish needs to lined up again or if this stupid HN9000 is bad but I can NOT sit here for 10 minutes each time I want to send an email or get online!!!!!!!!!!!!!!!!! Meanwhile Hughesnet does nothing but give me the runaround. I finally broke down and tried to call Hughesnet AGAIN. I got someone who I could NOT understand. I requested someone who spoke good English and was told NO, that can't be done! What the heck??????????????
    My dial up was faster because at least pages actually opened! I sit here and get error message saying I am not connected to the web and my hughesnet status meter constantly gives me pop up saying I'm not connected!

    I don't understand WHY you don't do service calls considering you are taking 82.00 each month for something I'm not able to use much because of the time it takes for anything to open. I will NOT pay for a service call but I will fill out a form on the Better Business Bureau and add my comments to the THOUSANDS OF OTHERS ONLINE COMPLAINING ABOUT THIS SORRY SERVICE! I am willing to bet future customers will be happy to know before they sign up how I am paying this each month and have to go borrow my daughters computer to get online to pay my bills!!!!!!!!!!!!!

    I HOPE SOMEONE DOES A CLASS ACTION SUIT AGAINST HUGHESNET BECAUSE I WILL GLADLY JOIN!

    Our contract is almost up we would have stayed with Hughesnet but we will NOT continue to pay for a service that doesn't fix customer problems!

    By the way, I'm at my daughter's house using her computer because I can't get anything to open on mine!

    TimandPatti 11/18/10 11:04AM
  • I have been with Hughesnet for quite a few years since I have no other options. WildBlue was horrible also. I bought my equipment from Hughes so am stuck with rotten service! Foreigners that can't speak the language well and pretend they don't understand. They have overloaded their transponders/Satellites. I am no longer able to get online most nights. They sent me a modem saying mine was bad (which was not)..plus, the one they sent me did not work. Then I was told my only option was to pay more and upgrade. I have spent hours on the phone with these people each time. THIS IN MY EYES IS CONSUMER FRAUD!!!!!!I have been cheated out of tons of money and my service is worse than terrible. Every time I call I feel like I am going to have a stroke or heart attack. They have gotten away with overselling their equipment for way too long. I pay almost three times what people with cable or phone dsl pay. If you do what other people are able to do online (watch a clip) you go over your FAPL. and they shut you down to slower than dial up. Now you can't even use it without being being slower than dial-up (I can't use it at night when I get home from work! I wish we could all get together and come up with a strategy to get what we are paying for. My email is momo@hughes.net if anyone has suggestions. I also will be posting to as many sites as I can to try to help people band together. Thanks HUGHESNET for stealing from people!

    Kacy 11/17/10 3:46PM
  • HUGHESNET has made a huge mistake using foreign call centers to had their customer care. I am so sick of trying to work with people that have no clue what I am talking about and they truly don't care if you stay a customer or not. All these companies that take our business and throw it out to foreign companies should be boycotted and their corporate offices should be written regularly about the lousy service we get. That kind of lousy service a "wonderful thanks" (sarcasim) to their customers that keep these businesses afloat. They might as well say - we want you money - but after that you are on your own!

    Anonymous 11/16/10 2:31PM
  • HughesNet suck it's the worst service out there i couldn't agree more with you guys i wish that i had read this page before i got this servce. The customer service is awful and your problems never gets resolved i believe it's a scam and you should let your friends know not to get this service. (LOST MY MONEY)

    t-roc 11/13/10 6:08PM
  • hughesnet customer service sucks

    Anonymous 11/11/10 5:33PM
  • I live in a very remote part of NC where DSL and Wireless cell access is nil. And i also live on a very small SS Disability check, so when i heard about a satelite co. that would allow me to expand my horizons i became very excited. I was an idiot!!! I was misled from the very beginning. I borrowed the money to purchase the equip. because the sales rep. told me I would be able to save on my monthly cost. I was told the installation would be free. But found out when the installer arrived that it was only free if i let them drill into my landlords roof, naturaly i couldn't do that so it cost me a whole lot more money, to buy a pole and have them run the cable under the house. And again i had to borrow the money to pay for it. It wound up costing over 600.00 just to be able to use the comp. my children gave me for Christmas, and i was locked into a 2 yr contract. I got the lowest monthly plan i could afford and at no time was i told that there would be any limits. I was led to believe Hughes Net was the best thing since sliced bread. No one explained that i had a dailey usage allowance and once i exceeded that my IE access would slow to a snail pace. So i called Hughes about how slow my computer was and that is when i was told that i could increase my dailey allowance with a more expensive plan, so with no other choice i had to upgrade. then i had to pay them 86.00 a mo.. Then i noticed what I thought was a short in my service, so i called Hughes net again and was told that thier was no short. And that i was still exceeding my dailey allowance and i told them there wasn't any way i could afford to upgrade again. Thats when i was told about tokens, you can buy tokens for 12.50 a piece dailey that will allow your dailey allotted time to be increased. Now remember i am disabled, and house bound and got the Hughes Net system so i could watch TV & Movies, shop on line, play online games,
    use a web camera to see and speak to my family and just surf the web. But it has turned into a huge mistake. I FEEL AS IF I HAVE BEEN FINANCIALY RAPED. AND BECAUSE I AM LOCKED IN THEY WILL RAPE ME FOR THE DURATION OF THE CONTRACT!!!!
    I wish I could alert the whole world about the unscrupulous way they do business..............

    Anonymous 11/8/10 5:10PM
  • Up to this weekend, we had had 3 weeks of pretty good service. Then it was off all weekend, we would reboot it, it would fail 20 minutes later...so frustrating...we would call the tech support....UGH....finally last night I found this page with the number 301.428.5500 pressed 0 asked the operator for customer care....HAD the NICEST lady on the phone and said id like to cancel my internet....didnt have any hesitation....once we were through, i let her know that if the tech support had american, english speaking people that we would stay but this was just a nightmare. she chuckled and said i wasnt the first to complain about this. I also let her know that we would come back if that was ever changed....she told me that they are in the process of returning all hughesnet operations back to america. Granted i dont know how much truth that is but at least she understood. I know its a nightmare for most people, but hassling with that 866.347.9392 number is a joke. Definitely call headquarters which is located in maryland.

    savingsgrl 11/2/10 7:21AM
  • Hughesnet is the only satellite internet available to me besides Pioneer Cooperative.They are even higher than Hughesnet!My reasons for getting internet in the first place was to be able to get online algebra help for one child and to be able to download teaching tools,games,andsocial skill aps for my autistic son. I was told by EVERY person I spoke to at Hughesnet that I would have no problems in these areas. And my "daily allowance" is mysteriosly used up the first time I log on each day!!!!!

    dmomdann 11/1/10 9:07PM
  • HughesNet should not be in business Customer service is so rude and you can not understand anyone The charges are out of this world. I will never do business with this company ever again. Try Open Range good customer service and here in the United States out of Colordao will let you try out the service for Thirty days at no charge and very easy to set up

    angryinala 10/31/10 6:31PM
  • I got screwed by Hughes net...the service worked maybe 8 weeks out of 12 months, though they continued to take my money. It took 14 service calls in one month to get it to work at all. Then, when I cancelled my account, they told me to ship the parts back, and I'd get $200 back. So, I did..spent $19 on shipping. Lo and behold, 5 weeks later I call to follow up and ask where my money is, and was told...gee, sorry, you were given wrong information so you are not entitled to a refund because your account was cancelled. What cheating liars!! They are AWFUL!!

    kkisangry 10/25/10 2:02PM
  • Broadband coming to my area around the time my 2 yr contract is up. So finally I can tell this company where to jump off! I live in America, I want to talk to someone in AMERICA! Its a joke to have a download limit per day, even with that we pay more than anyone who has cable or dsl. Why? Because its our only option and they know we will allow a screwing. Not much longer and I'll be out of here!

    ptcruisin04 10/24/10 5:29PM
  • I couldn't agree more! Never can understand them. They have never resolved any of my problems. I live in the country and Hughes Net is the only company I could get for satelit internet service. Kind of stuck with a lousy service. Everyone I know agrees with me that has the service.

    Anonymous 10/9/10 6:29AM
  • hughes net sucks worst service i ever had its a scam dont do it

    Anonymous 10/7/10 9:49PM
  • HUGHES NET IS THE WORST CRAP I HAVE EVER HAD
    It's a total Ripoff Service, Avoid them for service, really they suck as a service, I know first hand , just waiting for contract to end in 3 months, then they can kiss my you know what.

    Tank 10/5/10 5:29PM
  • I just got off a most frustraing call with Hugesnet. Over 1 hr on hold to try to discontinue poor service. I had been told to get my service faster I had to pay more. I could not get any exceptable answers from the support in INDIA as well as having them repeat words several times. I was told that they did not have any phone #'s of anyone I could speak to in the US and I never received any resolution to my problem. I will have to now cancel a credit card that is associated with this account. I will tell all my associates, friends, family to never use Hugesnet and report them to the BBB. It is truely pathetic that this company is doing any business in the US. The customer suppport is frustrating and sub=par.

    Anonymous 10/4/10 4:31PM
  • Do not use this service. I made the mistake of signing up for it, I could work from home and was not able to log on to do so. I would call customer service, they would help it would work for a day and then go back to not working. I tried to use the service for a year thinking they would give me a break on the 400.00 I would have to pay if I cancelled early. They said no they couldn't it. I would not recommend this company to anyone and I try to fast-forward through there commericals on TV because they are full of **it.
    B Roby - Houston, TX

    BRoby 9/23/10 10:28AM
  • This is the worst customer service I have dealt with in ages. The phone operators in India are incapable of going off script and have virtually no knowledge of the Hughes service.

    The Hughes net service is very very SLOW, I was paying $189 per month and my blackberry was faster when tethered to the computer.

    CHironj 9/10/10 9:30AM
  • this has got to be the worst company allowed to operate in the United States. they keep telling me i owe a bill of 87.00 and i have paid them 3 times this mont and they say i am current in my bill but i still owe them the 87.00 and keep getting redirected to the payment page. no matter how many thime you pay them the insist that it was the previous month bill and the bank in lying about the payment. the problem is the outsourcing of the jobs to the ignorant 3 world countries that they can pay 1.50 a day and that is what you get . as soon as my contract is up i am cancelling with hughes net. WOULD DISCOURAE ANYONE FROM USING HUGHES NET. SIGNED SCREWED IN ALABAMA

    tired of being screwed in ALABAM 8/26/10 2:48PM
  • The worst company I have ever worked with. Lost service a number of times and was told I would be charged a $125 service fee. The last technician that came out told me the system was not installed properly in the first place and that is why I keep loosing service. The pole that holds the satellite was not up to code - very flimsy which caused the satellite to shift. Also it was only dug about 1 foot down. The connection to the house was not covered with a box which caused cables to erode - another install error - they are insisting I pay $125 for service fee - even though the system was not installed properly in the first place. Very rude customer service - they basically do not care - I plan on cancelling as soon as my 2 year plan is up - tried to do it earlier but was told they would charge me $400. They don't care about customer service - DO NOT USE THIS COMPANY

    dot 8/25/10 10:06AM
  • I called Hughes because my system is out for over two weeks now. The technical service promised to send me a new modem and I'm still waiting.Most of calls I've made I could not understand the personnel working in the technical dept, due to language problem.
    Assign people who can talk American language would help.Hughes doesn't have tracking system for items being order and send out to customer. Technical people kept telling me my request is in the "process". My question, "is the item in the mail?", they couldn't answer that simple question.
    Every time I called they put me on hold, my last call was 31 minutes and didn't get a satisfactory answer.In the meantime I am waiting for ups to deliver my modem.
    I don't know writing to Mr.Kaul will do any good, but that is my next option.

    LEWY 8/14/10 6:49PM
  • Talking to someone that actually does their job or even knows their job is impossible. They just re-direct you until you come full circle and still have not resolved the problem. It's disgusting.

    spenn4me 8/11/10 1:40PM
  • I have been waiting a MONTH for my installer to come and install hughesnet! But everytime i either get a call the day before saying "Oh our installer quit, can we reschedule" or " Your installer got bitten by a spider, can we reschedule" or "we dont have the equipment today" But my personal favorite, is when you hear NOTHING from them so you think "hey maybe im getting somewhere this time" and you dont.. They never show up, never call. So after taking off from work (which was difficult talking my boss into in the first place) For 5 differant days.. To just not get installed, and nobody can seem to get off their butts and do anything at all about it, i'm callin it quits and cancelling. They will not have my buisness. I will be checking into WildBlue, since i am back in the country and have very few choices! Maybe i will have better luck with them! I am tired of playing hughesnets installing game!!!!!!!!!!!!!

    jmch19 8/8/10 11:49AM
  • On 06/23/2010 I called HughesNet to order the service cause I didn't think there was any other internet available here aside from dial-up. On the 29th, it was installed. That is, after waiting for the installer to get here about 2 hours later than he was supposed to be here, and an additional 3 hours for him to install it. The installer guy had so many phone calls from his wife, etc. the whole entire time he was here that I still can't see how he ever got done. That aside though, he stuffed so much cord into the wall where he drilled the hole that in order to get it out the hole is now twice as big. Still gotta get that fixed up. When he left, 2 of the 3 computers were connecting, I had to fix the 3rd myself. Let's also keep in mind here that this idiot had never seen a wired router so he had no clue about that and I had to do that myself also in order to get any computer to connect. Anyway, they do seem to think that if you sign an installer's paper, it magically is a contract. Even though, nothing on this paper says a word about contract, or 2 years, and so on. It does talk about their FAP (Fair Access Policy) but see, you don't know anything about this til after the fact. You don't see this paper til it's all installed and the guy's ready to leave your house. I, myself, play World of Warcraft on a daily basis. Um, people! This is not a service to use to play that game. lol You will have latency normally around 1100. You will see it higher, guaranteed. And this to me, is actually the only guarantee involved here, aside from not being able to stream video like they say you can. My highest latency I saw was over 24000. That renders the game unplayable. I thought I'd throw that in for anyone who sees this and also plays the game or is thinking of playing it. Also for anyone who has never tried HughesNet and wants to stream video. Ok, on with the story. lol It was down more than it was up. There were 2 full 24-days that it didn't work at all. I only used the service for about 3 weeks, we finally found out about our local cable company here who have "Xipline" which is very similar to Comcast's internet formerly known as "RoadRunner". It's available here and so that's what we have had ever since July 21st and very happy with it. Anyway, I called HughesNet the night before Xipline was to be installed and canceled my account, or tried to. The only good thing about this phone call was that by some miracle it only took 11 1/2 minutes total on the phone with them. That night HughesNet was completely crap, nothing worked for so much as browsing so I decided to cancel that night. The guy who I could actually understand when he spoke (shocker), named Mike, told me it would be closed on the 29th. I did check, and it does say it's closed, but yet I can still login which is completely screwed up in itself. The 29th was the end of the trial time so I was ok with that. He also told me they would send me an email ON THE 29th with return instructions and an ID number. I have to put the ID number on the address when I send the equipment back. Here it is the 4th of August, and still that email has not come. Mike told me my 45-day time window for sending the equipment back would start from the 29th also. I emailed them on the 30th asking them to send this email to me. What do they do? They reply and send an email asking me "If it's not too much of an imposition, would you mind telling us why by answering a short survey?" (this was in the email after stating they'd seen I'd terminated my account) Uh, yeah ok, I figured I'll tell them why, I'll answer their survey and then maybe, just maybe, they'd send me my ID number. Still nothing! I guess they didn't like my answer. lol I mean, after all, I had already told Mike why I was canceling. When he asked what the reason was, I asked him "which one do you want?" lol He of course tried to get me to take a "complimentary" extention on my first month, which they can't even say is a free trial cause it wasn't free. I'm out about $170 bucks with them. He asked me if I wanted to upgrade and I stopped him and said "NO, I don't wanna upgrade, I just wanna cancel it!!" When I called to order, the rep I talked to then said that my installation of $99 would be free by mail-in rebate. Well what he didn't tell me was that in order to get that $99 back through the rebate, you have to have 2 invoices to send with it, not just a receipt or first invoice. And with that, having 2 invoices means also that you're locked into 2 years of hell. So I'm out that $99 bucks. I canceled my debit card before I called them to cancel just in case they decided to try to bill me for something else. They're not getting another cent from me! They also don't tell you what plan you have either, only a price. The papers the installer gives you doesn't list that either so I can only assume at this rate that I had the lowest possible plan which allows for a whoppin' 200mb per day. That's crap! Their highest package only allows for 500mb per day. So with that, you can forget about streaming anything. They slow you down before that's used up too. It's so slow that simple browsing doesn't work, it's worse than dial-up. If it's so much as cloudy, it goes down, and if it storms, you might as well just turn off the computer and watch TV all day. Anyway, I filed a complaint with the BBB about them on the 31st. I told the BBB also that HughesNet should be shut down and put out of business for false advertisement. If I had the money to do it, I would file a class action suit against them, considering all the complaints I've read on this site, among other sites, it seems thousands of people are having a problem with this company. As for this so-called ID number they're supposed to send, 6 days late now and counting, I'll give them some more time to send it. But, if push comes to shove, I'll write the account number on that address and send their crap back to them that way. The ID number probably is the account number and they just don't say that. So I'll just guess at it if I have to. I'm thinking that they're purposely not sending it thinking that I'll wait for it and then after that 45 days has gone by they're thinking they'll get that $400 bucks outta me. I don't think so. That's my personal opinion of it so don't quote me. lol It would make sense though that the ID number and the account number is actually one in the same. They really don't want me to have to call them again about it, they really don't. I was nice the first time, as much as was possible. I was nice with the email asking them to send the ID number/instructions. If I have to call them again, it won't be nice for whatever foreigner with a normal name answers the phone next time. I emailed them again at around 1am this morning (the 4th). Still nothing from them.

    PhoenixBlade 8/4/10 9:05PM
  • Hello everyone think twice before signing up with hughes Net. Try wild blue instead much better customer sevice and are very accomendating to the customers needs. I call to inquire about a movers package and to my surprice there is NONE! On the contrary wild blue has one. Before installing hughes Net I had inquired about the steps to follow for when I move to not to break the contract regulations. Now they want to charge me another fee much higher than the original installation fee. What a JOKE! So before signing up read between the lines.

    Anonymous 8/4/10 7:10PM
  • In mountains at summer home needed internet for my internet business, appointment scheduled and installer shows up 1.5 late in a unmarked( no indication of Hughesnet) and one flat tire . His comment was looks like you will have to take my tire in town and have it fixed before I start work. I called AAA since I needed service and they came out and stated the car was driven over 20miles with 2 front tires with no tread and leaking badly . He then said he needed to hurry so he could follow AAA leaving boxes behind and his workplace a mess and refusing to ground the antenna. (p.s. the next day there were thunder storms here)

    Installing company calls back telling me if I want a ground call a electrician , and I reminded him grounding is required as stated in contract.

    on a scale of 1-10 this doesn't qualify for rating

    Buttonman 8/4/10 1:10PM
  • When I signed up for Hughesnet the don't tell you you are on a limited mb of download use in a 24 hour service and that from 2am - 7am is unlimited. You call to talk to someone they put you through to somone else over and over again. Just a run around. Half the time you can't get connection or use your laptop or game system even with unlimited time. THEY SUCK. Can't understand why they want you to pay a $400 cancellation fee if THEY can't fix their problems with the service.

    Anonymous 8/1/10 8:16PM
  • First, the accents are almost impossible to understand, and I have worked extensively with people from India and other countries without a problem.

    Second, they lie. I was promised some documents by the tech. and his supervisor and they never arrived. I called service and was told they will not provide the documents, so one or the other lied.

    Third, tech. service is very spotty--and usually unhelpful. For example, when called re our not receiving a signal the tech kept wanting me to enter a web address. I did, just be be complete, but as expected, without a signal it did no good. The solution? Enter it again, and again, and....

    Reception is so intermittent that the "service" is nearly useless--and they are unwilling to adjust the cost. After failing to provide the contracted service they have the gall to say we owe for terminating before the two-year agreement was up--when they failed to provide the services!

    MtGuy 7/30/10 9:00AM
  • My four month ordeal with Hughesnet - Don't let this happen to you. We set up WIFI using Hughesnets dealer in Kenai. After multiple attempts, bum equipment and expensive bush flights (at my cost) The system was up and running at the $169 a month plan. When purchased, I was informed I could lower the rate to $59 a month, at anytime. However, they won't lower it now, seems I am stuck with the 24 month business plan. Also, I was told I could suspend the plan for six months since it is used at a seasonal Lodge for wildlife viewing, however I expect them to renig on this as well. Hughes net and Kachemak electric appear to be equally incompetent, making promises and then not seeing them through. Their misrepresentation of the service plans is costing me over a $100 a month in extra fees. Hughes net customer service is like getting a root canal with no pain killer. Welcome to the corperate world

    great dane 7/27/10 12:08PM
  • I signed with HughesNet because no one else would provide service to me on a ranch in Central Texas. Not one day in the months I had the service did I not lose Internet service for at least four hours. When I had to move I put the service on suspension expecting to move back to the area and paid them monthly a reduced amount. The amount was originally 107.17 per month. Six months later they began taking $115 out of my bank account every month. When I called to tell them that I had suffered some problems and was now in a rest home they told me I owed them $400 termination. I talked with three people asking for a reduction of this amount due to my changed financial status and they were very unkind. Told me I would pay the $400. The service was always bad, the number they gave me for service never worked and now they want $400. I rate them the worst. Do not become involved with them.

    cajun44 7/22/10 5:42PM
  • After losing My high speed internet I called Hughesnet to get satelite service. They told Me everything except that it has a 200 meg limit. Within the first 3 hours of using it I found out they cut You back to slower than dialup. I called them within minutes to nicely explain that I had not been told about any kind of limit. The woman could barely talk english and when I asked for someone who spoke english She got very rude and eventually hung up on Me. I called 3 more times and explained My problem and I was told that I was told there is a fair access policy. She told Me She would have someone listen to the phone call to see if I had been told about it. I waited for several days and they never called Me so I called them. I was told that They checked the phone log and decided I had been told about it. So I insisted on talking to a supervisor. When They finally answered I got this rude smart mouth supervisor that also said I had been told about the access policy. At that point I was getting a bit upset and tried explaining that I cancelled Their service after 5 hours and I wanted My 400+ dollars back. She told Me that if I shipped The equipment back Hughes net would refund 200 to Me. She then told Me I wasnt listening when I said to Her,Bring up the recording and We would both have proof that I was telling the truth.She then VERY rudely told Me that those phone recordings were only for company use. I asked Her if hughesnet was an honest company why not play the recording and if I was told about the access policy, I would apologize and settle for My 200.00 back. This stuff went on for a while till She again told Me that I wasnt listening and She hung up on Me. Figureing at least I would have something if I shipped it back ,I shipped it the next day at a cost of 50.00. I had it shipped with insurance and signature verification.I waited a few days and checked UPS tracking and it had been delivered 2 days ago. I called hughes net and was told they had not recieved it yet. I gave this forgeiner My tracking number and She told Me She checked on the UPS site and they stated that the number was no good. And on and on. I made call after call to Them and got the same kind of absurb answer. Long story short I am out about 460.00, They have the equipment,and I have to monitor My account to make sure hughes doesnt take out any more money,as has happened to many other People. First off if You have internet or can borrow someone elses,check on these fraudulent thieves. Info Is all over the internet. They are not Better business bureau members so You cant get any info from Them and the goverment as usual will not help You to go against a large company.So it is up to You to look at the info and For God,s sake dont deal with these thieves unless You have money to throw away!

    Skip 7/18/10 3:52PM
  • DO NOT USE THIS SERVICE!!! Yesterday after working on my computer and downloading some programs I could no longer access my e-mail. After spending a whole day with service people trying to figure out what was wrong and spending $80. they told me everything was fine but to check my internet connection. When I colled Hughesnet I was told they had put me on FAIR ACCESS because I had downlaoded to much!!! I never heard of this and I use this computer 3 times a month. WHAT A RIPOFF!!!
    Jippe Hiemstra

    Jippe 6/22/10 4:31PM
  • I had this hooked up on 6-14-10. The installer hooked this up to my lap top but not my home computer. I have called tech support x5 only to get someone who does not speak english nor understands english. I have called x8 throughout the week only to get directed to another department who cannot help. They took out 177 dollars out of my checking account without authorization to of course cause a hugh overdraft. To date still unresolved. 177 dollars out with no home based internet and no help from hughe net ..........Big regret and AGGRIVATED

    Anonymous 6/17/10 7:42PM
  • called there tech line after a power outage,was told by there indian tech support that when you take a charge from the coax it will damage the line. i asked him to please explain hot taking a minor voltage from the modem/router would damage it. basic would be electricity in a line will cause heat, no electricity in the line no heat no damage. he said the exact opposite. i then asked him if u have to have electricity in the line to keep it from going bad then all coax u buy is bad cause it doesnt come pre electrified. well they sent a tech out. he found nothing wrong with our 7000 system. well i had to go to college so i left someone with him. he talked her into upgrading to the 9000 after finding nothing wrong with the 7000. told her it would b faster. i explained to her after that even fast means you will hit there fap sooner an we go to our back up dial up account for 24 hrs. so why upgrade. oh an he didnt change the faulty wires like habibe said was wrong.well the tech left. i got home from school an internet was out. called them back got another tech to come out 5 days later . he found the bolts an nuts loose on the radio part of the dish. he tightened them down an internet was up. 3 hrs later internet went down. called tech support they told me it was my computer. i said hold on a min. hooked another computer to it. was told it was that computer also. i said hold on a min. put another computer on it. was told that computer was told old to use there service, i laffed at him an said i didnt tell you how old it was. he said it must be old. ( its 3 months old with a 500 gb hd 4 gbs ram running win 7 ult on it) well i said can i speak to lvl 3 tech. he informed me he couldnt transfer me to them.i asked can i speak to your supervisor. said he couldnt transfer me he was busy. i then asked him to transfer me to billing to cancel the service. he could tansfer me then. got to the billing told them what was going on they transferred m to lvl 3. guy there listened to the story, he checked my reset on the brand new modem/router an it was very high. come to find out when there new modems lose signal it goes into an over time search pattern which works it to death an will burn it out very fast. new modem an 6 weeks later an internet is up but i still prefer my 24$ dial up service .

    if u get hughesnet be warned

    anon 5/22/10 12:32AM
  • I have had to spend over $500.00 in cancellation fees. I was treated very poorly, and I would not recommened this service to anyone!!!

    Anonymous 5/17/10 8:05AM
  • I ordered hughes net internet service on 4/16/2010, the installer came on 4/23/2010 and installed the system and had it up and running around 3:00 or 4:00 pm, let me say this first, when he came to install the system, he drove a white s-10 (a small pickup,) short wheel base, he had my system and at least 1 more system in his the back of the truck along with all of his tools with the execption of a ladder to do a standerard installion, another words he never had any intentions on climbing on the roof, his goals were to install the system on a pole so he could charge additional 125.00. So futher sudcribers beware of this. now, we get to the charges that hughes net charges, once the system was up and running they took out 492.97 out of my account, I now have 527.97 invested in the system. So, i thought I was ready to use the internet, boy was i wrong.. the system did not work from the get go, there where sites that i could not log into because of the ip address that hughes net has, and in order to get those sites it was going to cost me an additional 10.00 amonth to be able to log into them.... i called huges net 3 or 4 times to resolve this matter and even spent nearly an hour on live chate, only to find out that they where going to charge me 5.99 a month for a papper bill and the 10.00 amonth for a static ip adress, i told them what they where saying is that i'm paying 79.99 a month for internet service that hughes net controls what web sites i can enter, now if you figure the 10.00 amonth and the 5.99 a month for the papper bill my total bill would have been 95.98 a month, needless to say i cancelled the service 4 1/2 days later and it costed me nearly 300.00, now, I tell ever one not to subscribe to hughs net they are nothing but a ripp off! My neighbors have asked me why I took the system down so fast and i was more than happy to tell them, i even put the dish in my front yard advertiseing not to use hughes net stop and ask me why! I even discusse it at wal-mart and talk loud enough that nearly the whole store can hear, I talk about it at any public store that I can. I also tell them that they can go through vzw and get wireless internet for about 20.00 amonth cheaper for the same package that you get for 79.99 through hughes net. I've even put bloggs on different siteand filed complaints with the better bussiness bearu, and the fair trade commision. It is now, 5/14/2010 and i still have not got any of my money back. All I CAN SAY IS:SUDCRIBERS BEWARE! from pitloader_man63@yahoo.com

    pitloader_man63 5/14/10 3:01PM
  • Hughesnet customer call center will be the downfall of this company because it does not care what your problem is and will not willing assist customers. Their main objective is to put you off and avoid any expense to the company. I finally called the executive customer care number after being given the runaround by the call center. A very helpful lady named Rebecca was willing to offer help and compensation for all the trouble I had. Unfortunately too little too late. Boycott Hughesnet, I will.

    Anonymous 5/13/10 8:39AM
  • Your customer service representative name 'RAIN" was unable to resolve my billing issue on 5/3/2010. Assured me I would receive a phone call within 24 hours. Two days have passed and no phone call from RAIN.

    Makes me want to THUNDER....

    Dennis Evans

    Dennis Evans 5/5/10 7:52AM
  • I have been trying to get something done with my hughes internet for little over 2 months and I can't get any websites or get a ot of my email. I wish I could find another way to gt internet that is fast and ZI sould switch. I am _VERY UNHAPPY With Hughes Net You can't even get them on the telephone they say all lines are busy. But they sure don't forget to Bill Ya. Stilllooking for another to set internet faster if I can't find it I will go back to Dial up. I'm VERY ANGRY WITH THEM RIGHT NOW!!!!!!They sure don't stand up to their promisses

    Anonymous 4/30/10 1:48PM
  • Get some people who can speak proper english on you technical support lines.

    Anonymous 4/15/10 6:50AM
  • I have had HugesNet for not even 2 months! They pull you in with no payment and a rebate not telling you it will take months to get your rebate money!! Then they tell you it is so fast you can download 8,000 items. Well, if you down load more than 250 your screwed. You can't use the computer for 24 hours not good when you work on your computer!! Then they talk you into keeping it for a few more weeks with the same problems and saying they will refund 4 weeks that is a lie. They will give you 4 weeks free big difference when you expect a refund. Then when you cancel it make sure you climb up and take it down because they won't come get there stuff and you have to pay to ship it back. What a crock!! Of course they don't tell you any of that when you buy it just all the good stuff that suppose to happen that don't.
    Very upset!!

    cathouse 3/25/10 7:20AM
  • I had HughesNet for almost a year. The internet speep most of the time were slower then dial up. I had called the customer care department everyday for almost 6 weeks just to be able to get online. I was called stupied, been hung up on, and a few times I was told that it was my computer that was making the problems. I had rest my computer lossing everything I had just to find out that it was HughesNet problem!!! I would log in to do my school work and be in what they call "FAIR ACCESS POLICY". What happen to ehat they say on there TV commercial " IF YOU HAVE A CLEAR VIEW OF THE SOUTHERN SKY YOU HAVE HIGH SPEED INTERNET"!!! That is a bunch of lies. It should have been If you have a clear view of the southern sky you get speeds slower then dial up.... There is no dought that this company is a rip off and I will never recomend them to anyone not even my worst enimie!!!!!! I have found that if you call the 303 number hit 0 and ask to speek to the presadint of the compay you get more done.

    Berry480 3/18/10 9:14AM
  • This has been awful for at least 4 years I have used the service for 10 years back when it was Direct way......... IT SUCKS

    connielee 1/27/10 6:26PM
  • I would not reccommend Hughes Net to anyone! I have had this since the early part of 2009 and have not been able to use it but a few times. I cannot get a signal and when you call customer support it takes so long for them to run the tests which will tell you that you need a tech to come out. A tech has been twice (had to wait a couple of weeks for the tech to come. It worked for a few hours each time and then went off again. I have not been able to use it for a couple of months now!

    Anonymous 12/2/09 1:53PM
  • I had been pleased with Hughes Net til the past year. I now found out about their "Fair Access Policy" which, to me, is a form of fraud as they only want more money.
    At one point, my system slowed to a crawl and was told I had gone over my download mb for the day so my service was slowed for 24 hrs. I checked my usuage and they a download of 207mb for 59 mins. which I never did. I don't download a lot and if they would look at my past record, they would see this.
    I talked to 2 reps who I could not understand and neither knew how to help me. Both just told me to wait another 2 hrs. and my speed would pick up.
    My account is paid on time each month and I don't appreciate having to watch a meter on my taskbar to see if I'm using the internet the way THEY want me to. I have to work during the day so am not going to try to download anything between 2 a.m. and 5 a.m. the way they suggested.
    I am very displeased with them as they say they can not find out what was downloaded. My pc shows nothing new, no downloads and no increase in amount of space used.

    SnoopyPM 11/20/09 11:44AM
  • I have had hughesnet for 2 weeks today and am finding it virtually impossible to get a "live person" on the line. I am running into roadblocks in the quest to get my "rebate" that I was told I qualified for. I think they make it almost impossible to follow through with the steps they set up for you,in hopes that you will just give up.
    Many phones numbers with no real people to talk to. I am going to try the executive customer care number and see what happens.
    nothappyatall

    nothappyatall 10/22/09 6:25AM
  • I will have to agree with Anonymos I & II, calling the 301-428-5500 number and asking for executive customer care, resolved the issue that we had. Our issue was with them automaticly taking payment by charging our debit card, which was not authorized by us, resulting in a HUGH overdraft fee.

    Anonymous 10/6/09 7:46AM
  • Thank you dear anonynomos! Dialing the executive customer service number 301-428-5500 resolved my finial bill dispute within 11 minutes! I called that number hit 0 and asked for an executive customer care . She spoke English very well and resolved the problem.

    Anonymos II 9/3/09 11:47AM
  • two years ago, I started getting rid of junk mail in my mail boxes. I wrote 4 companies to be taken off their lists. i have called op outs to companies who sell credit, get rid of your time share ( I don't have one) , all the stuff from alberstons, pennysaver..... JUNK MAIL. This week I had 20 pieces of junk mail and 3 bills. the silver lining is, it could have been the other way around. Well most of the companies took care of the situation, and said it might take a month, but it has been done except for Hughes.net. I have been told
    Hughes has the right to put mail in my mailbox
    Hughes got the mailing list from the post office
    call the post office and tell them not to deliver the mail from Hughes to my address.
    the phone number has been clicked to not be sent mail (interesting since its my cell phone)
    sales cannot perform this action
    just throw it away

    I have been calling for months to try and get off their list. I am asking my friends and their friends to boycott www.Hughes.net. Call their corporate office and ask them to change their junk mailing practices. All they list for a phone number and email is sales for business or for home. It took me some searching to find their corporate office phone number.

    SOOOOOOO Here is their number 301-428-5500. I am a big proponent to not have junk mail in my mail box. Your support will be appreciated.

    say, please make it easier to be taken off your mailing list. no junk mail in my mailbox..... provide and opt out or a do not send phone number on your flyer for those who do not wish to get junk mail in their mail boxes.

    Your support and help and friends support and help is truly needed. My requests are falling on deaf ears. If enough people call tomorrow Aug 20th then maybe just maybe they will pay attention. Thank you in advance for forwarding this email and for calling.


    Web Results 521,000 complaint issues

    avacado queen 8/19/09 7:07PM
  • I have had numerous problems with HughesNet and their service. Customer Service never responds well and it is obvious that they are looking things up on an online manual and really don't either know how to help or don't want to. I found a corporate number and have found that sometimes this is the only recourse to satisfactory customer service. The Corporate office number is 301-428-5500 - press 0 for operator and ask for Executive Customer Care.

    Anonymous 2/17/09 11:48AM
  • Submit your comment >>
  • My experience has been positive with HughesNet customer service. After 5 years of service, I can honestly say they have professionally and courteously fixed browsing issues as well as email problems. Most importantly, when there is a network issue, they've been forthcoming and were able to point me to the update links. Plus, I'm getting a lot more american-speaking agents. Isn't that what we asked for???

    Jjeff5477 5/14/12 7:09AM
  • Called, great company. Got threw easy.

    jtrowley 1/31/12 1:41PM
  • well after my recent experience i down graded my package after i relized i would never download at 1.5mbps the highest i have ever gotten to is 225kbps. I finally talked to someone in the USA with HughesNet and came to terms that it is good enough service for the rural areas...good for surfing the web...as far as entertainment guess i'm back to a red solo cup and a fire!

    Anonymous 1/25/12 5:08PM
  • I have been a HughesNet customer for over a year and a half with no issues. I called to see about getting a smaller monthly plan to fit better in my budget, since I really only use the internet to pay bills and check email, etc. and the lady I spoke to (although forgeign) was easy to understand and very pleasant. She even got me a "discount" of $15 / mo. for the next 8 months for being a loyal customer. I was satisfied all around.

    Morgan's Mommy 1/12/12 11:20AM
  • This is for all those who have been disgusted with HughesNet,I too have been one of you.But my opinion has now changed.My system was installed on Sept.5 and am now just able to use it and so far is great.You must not give up.I made call after call to the Techs.Was sent a new modem and thought it was bad,well here we were told after it was hooked up should call in.I was told didn't have too.So that was part of my not being able to use the system.The other problem was it turned out after all it was my computer.I even had it rechecked again today.What the second problem was it was the Network Card in my computer.I even went so far as to call the Corporate office 301-428-5500 press O and asked for the Executive Customer Care,and got a super Rep.William,he listened,he got his Tech Michael down in Florida on phone,he had me call the Installer which I did,and he told me a couple of things to try,that is when I took it back to the computer shop and had it retested,anyway I got back with William,he got hold of Dave,the installer told him to get someone here ASAP,now and so Dave called me and told me he had a man that would be out this evening.And that is when the change of events took place with Lewis checking things out.About the Modem and the Network Card,he talked to William on the phone and Michael,told them what he found he would get it fixed,he had to leave and go get the part and make the trip back,he installed the part.So far so good.
    William is even giving me a couple of months free service.
    There is a lot more I could go into,but I needed to try and set the record straight.
    So work with them.As I say right now it is all good.So we will see from here on how things go.

    Nan WV 9/22/11 6:24PM
  • I had a problem with them trying to take a double payment out of my account. I called them to make the due payment and told them i only wanted the one payment taken out of my credit card. The operater came back and was all nice, and at the end of the conversation she told me that they would be taking out a double payment. I told that it was not authorized and that i wanted it reversed. She told me there was nothing they could do about. I asked to speak with her manager and she put me on hold.......she came back and said that her manager said they couldnt reverse it right away and that it would take up to 5-7 days to get fixed. I asked her why that was, that they could take the money out and not be able to put it back......she said it all had to do with the billing. I said that if this wasnt taken care of by morning that i would have charges brought up with the company for stealing money that wasnt authorized. I also reminded her of the fact that they tell us when we call that all calls are recorded. I also told her that i had only authorized the one payment verbally and not two. She said there was nothing to be done and that she hoped i had a good day. Guess what...only one payment was taken out and i dont see why these other people are having problems, or is that this company needs to be threatened with a lawsuit before they take people seriously and take responsibility for what they say and their own actions.

    anonymous 5/23/11 12:08PM
  • I have had Hues Net now for 5 months. So far I have had NO problems with their service. I wish I could get My laptop to work without having to hook up to the modem. Bertha

    Anonymous 4/2/11 6:57AM
  • Walked me thru the entire process. I'm happy with the service and installation.

    Anonymous 3/11/11 2:03PM
  • I have used small dish satellite tehcnology for years, first as PrimeStar, then Direcway which changed into Hughes. All have provided fine service. Some of the problems I see listed here are Static IP issues. Static IP is required for some gaming and all PVN (usually used for telecommuters.) You must pay $5 extra per month.

    Satllite tech is complex. If you do not understand the technician, ask for another, and keep asking until you get one you can understand. Sometimes this takes a bit of time, but I have always been able to get someone with a clear command of English and one one issue even got an American. "I'm sorry, I cannot understand you. Could you please put someone on the line that I can understand or transfer me to the supervisor?" Be polite. Be firm. You will be rewarded.

    To those who complain of poor installations and dish mounting, I can only say that you should be there when they install. NEVER let them put a dish on your house. ALWAYS insist on a pole mount or some other ACCESSIBLE location. You may need to adjust the dish, or sweep off snow or ice, and it is mighty difficult if it is on your roof.

    Don't be confused by the download threshold. Most times you will never run up against it unless you watch a lot of movies or have a large software update. The free token usually solves the issue, along with setting your regular updates for the free late night update period.

    rekording 2/8/11 5:48AM
  • I was becoming increasingly irritated with a connection problem I was having while using my computer. I will be the first to admit that I was not the most pleasant individual to deal with when I dialed the help number. The gentleman who assisted me was named Steve was extremely courteous and through his calm demeanor I was also able to calm down myself and we were able to resolve my problem. He went above and beyond his call of duty to please a customer. Thank you Hughes net for hiring such a responsible person to help your customers.

    Franjcamp 2/7/11 4:23PM
  • i had trouble with the original installatio. I couldn't connect.I called customer service. They sent another tech out who was more knowlegable than the installer.He found a bent pin on my ethernet plug on mt lap top We moved to the plug on my docking ststion.now the system works fine.
    It is not quite as fast as I hoped, but even with the FAP itis much fsater tha dial up.we've been using it for 3weeks now and am satified with the system .But Istill haven't figured out how to log in to their home page.

    jetsjammer 9/23/10 5:37PM
  • thank you sooooooo much for that number, they were polite, friendly AND resolved my complaint ASAP.

    Anonymous 12/28/09 12:07PM
  • Submit your comment >>
  • VERY bad company. 300 megabytes per day for like $90 a month just sucks! Their internet is so slow and sometimes wont work for days! i know better than they do about their stuff! I'm a computer guy! I WORK AT GEEK SQUAD in best buy! i know that they're ripping us off for this crap and they know it!

    iHATETHESEGUYS 4/11/12 7:12PM

  • I am a hughes net technician, i make sure to remind customers to download between 2 and 5 am because it is free downloads, you do not want to download anything unless you restore tokens and 1 download will use up 1 token and it takes 1 month for your tokens to restore. it uses up your ban width and it slows down your computer so if you are getting this internet for downloads get the highest plan possible because then it will be more bandwidth, and the technician is supposed to inform the customer that it takes only 24 hours after installing the system and getting your internet up for them to take the first payment out of your account. customers need to remember to ask questions if they are not sure about something and technicians need to be sure to explain everything they know to the customer, my husband and i have never had a complaint and have actually been requested to install as a reference to a customer. I reccommend requesting the best technician(s) the company has who will explain and take the time out of their day to go the extra mile because that is what we do! We go the extra mile

    blue sky 2/25/11 9:05AM



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