HughesNet Customer Service

I think it's time to implement a class action lawsuit against HughesNet. Your misrepresentation of your service should be addressed. This is a predatory practice where you have consumers to receive services from you and when they are dissatisfied you charge a fee for this connecting. I believe that the public should be made aware of fragrant practice and you should be held accountable. I'll be comprising the email with the facts that I noticed as a customer but most importantly a dissatisfied customer like all the rest. I will compose information for every media Outlet in the country I will be discussing with lawyers implementing a class action lawsuit against HughesNet for predatory practices.

I have never dealt with more dishonest, incompetent ppl in my life How difficult is it to get them to cancel service and to provide the shipping details via an email address. All before all communications has been via email and All payments, electronically, yet they want to mail you a box to return their equipment to an old address. Just how difficult is it to give them your new mailing address, but they tell you they will mail it to an old address.
I think they are trying to delay the return of their equipment so that they can charge $400 to your payment method for non return of equipment. The FCC needs to be alerted about these actions.

Hughes net stole money from my account said oops our mistake but refused to give me my money back committed theft bad company.

When I got with HughesNet they just send handed me a computer tablet and signed that I got the service then when I got the service it was good for one day and then it was slow then they said add more tokens which I paid for more tokens which means data. And when I raised it up to to 100 GB and then they said I used more than that and they wanted me to pay more money. Since the service did not improve and they kept upping the data we decided to cancel then they informed me that they have a early cancellation fee which I didn't even know about but okay when I called to debate this they took out money from my account without my consent they had a credit card on file and they took it off of those files people please be aware do not give these people your money they took out $172 and then on the next account they took more money out and we still have not got the box to send the equipment back to get our refund which is supposed to be 250.
People whatever you do do not give them your account information and just plain don't get them they are horrible service and they are liars and they steal from your accounts do not use HughesNet!!!!!!!

Hughsnet sounded like a great deal. Once I upgraded bc service was bad. Which raised the price. I started at 89.00 I believe n ended w 130.00. I called customer service n explained that I can't pay such a high bill living on disability. While I'm talking to a woman about my final bill n early disconnect fee. I asked her to break down my payment so I can afford them. It would be a hardship all at once. I paid a 40.00 payment in good faith. N whole time im on the phone w her she helped herself to the rest of the future charges. That i had ask her to break down into payment for me. Now I can't pay all of my bills this month. So I'm on a really bad way right now. Thax alot hughsnet for treating a loyal customer like I don't matter. I stayed 10 months w bad service n calls to u n dealing w one issue after another just to get treated badly in the end. How could you.you are a disapointment.

I have regretting switching to hughesnet since the day I had it in stalled. The only good thing I can say about them is that the tech that installed the dish was very nice and helpful. You may be cheaper but for the service it is not worth it

I have numerous complaints against Hughesnet. I have been paying for a service that has not worked properly in Months. Everytime I call they have me do all of these tests and unplugging and plugging in stuff.And nothing ever works but, maybe an hour tops before it goes back to the same way. I finally thought that when they told me this last time it was being sent to the Engineering Dept.I would get some service for the money I have been paying for.I was told it would take 24-48 hrs for them to call me I am now waiting on day 6 with still no return call. So I called customer care and asked why I haven't gotten a call back from the Engineering Dept yet. The guy said well we have to run our tests again meaning me so that he can see if it can be escalated to the Engineering Dept.But, he did see where it was already escalated to the Engineering Dept.But,in order to find out why they haven't called yet I had to redo all of the tests again Now this man that I was speaking to was supposedly an Acct Manager but, he was in the Philippines. My last call to Hughesnet last week after 2 hrs I had to hang up to call 911 because of chest pains from going back and forth doing all of these tests that they make me do.It runs my data out on my phone spending hours on the phone with whoever I am talking to from Hughesnet and it does nothing it does not fix the problem.Can someone please help me.

I upgraded to 50 GB and was told buffeting would disappear. I can't watch TV from 7 pm to 11pm week days.weekends all day long my service is horrible! I mean nothing comes in. I don't pay$98.00 for this! I am cancelling and refuse to pay fee!

I would like to point out how aweful our experience has been with leaving HughesNet. We have been faithful customers for some time, but moved and no longer needed service. They first shipped the box to our old address which we were not aware of and didn't communicate with us if we have received it. Then they decided to TAKE out of our bank account a charge for the equipment plus STEAL!!!! out of our account 200 for the transmitter that was being used by the new homeowner and they knew that. This is not ok and I will not stop until they are dealt with. They can't just TAKE money out of your account without permission and whatever amount they see necessary. This is STEALING!!! And it's a CRIME. I will NEVER recommend HughesNet this experience we received for being a FAITHFUL customer all the years has been terrible!!! They didn't contact us about taking the money they just took it which through us into a financial bind with some of our bills because they refused to put the money bank in the account same day!!!

I'm just another dissatisfied customer with the very same complaints after I pay my monthly bill the wifi works excellent for 3 days then it crashes and I can't use the wifi anymore I agree with everyone else hughesnet is a scam and a thief bc there taking your money and promising fast
wifi and saying you can use multiple devices but they lied lied I'm paying them for somthing I can't even use whoever is the owner of hughesnet they should be arrested and spend prison time

The worst internet service ever for a scam from beginning to end. My dad runs out every month at the same time no matter how little we use. Nothing that was promised has ever been delivered. I get emails for special offers and extra data and when I go to this site no such offers available. My dad runs out every month at the same time no matter how little we use. And make sure that you pay attention when you pay your bill online and uncheck the auto bill because if you don't see it and you don't uncheck it they now have access to your bank and can deduct any money that they want. I'm locked into a two-year contract that I'm going to fight I am going to call the attorney general this place is an absolute scam from pishing to Sal's pictures that never were true I wouldn't recommend the service to anybody not even my worst enemy

Tried using the for 2 years. They could never get my speed over 3 mbs. Had to cancel.

I must say the actual internet service is excellent. However the customer service lacks compassion, I recently went on Social security, I reached out to have mu due date moved from the 17th of the month to the 1st of the month. They instructed me to request an extension then to call back after the payment was processed in order to request permanent date change. I call back and they insisted that I need to request yet another extension so I went thru the process again, again I was instructed to pay 2 months of payments, remember I'm on Social security I can't make 2 payments at once. Is it so hard to help the elders who are accustomed to paying thier bills in a timely manner. My hearts hurts for lack of compassion for someone trying to do the right thing.

HughesNet is a rip off! They said better than comcast. Only thing they do better is cost me more for less.no help offered to fix problems.and 400$ to cancel! Why should I pay that to get rid of bad wifi? Someone should look into their shady operation!

Our service has been cutting off, atleast 3 times a week

Technician never showed up. Took off work. Then cound not get in touch with an agent. Spent hours on the phone

The absolute worst internet service I've ever seen, it's good the first month then it's horrible and they use the "token" method, I was promised it would run Everything I needed and it did month 1 then 5 days into month 2 it stopped I ran out of data.. do not waste your money this is such a scam and they should be out of business

HughesNet internet service was so slow and the data limit so low I wasn't using it. Called to cancel service in February, 2023. I had decided to go with an AT&T hotspot. HughesNet asked me to just suspend their service for 6 months, then cancel if I still wish to do so - and NO charges would accrue beyond the February suspension. I called 6/26/23 - within the six months - to cancel. I asked that the cancellation be effective immediately and was told that would happen, with NO additional charges. Then HughesNet debited my auto-pay credit card account for internet service through July 8. I called and the customer service rep said she couldn't refund the payment. I asked for a supervisor. I was on hold for literally an hour waiting for a supervisor. Then the initial rep came back and said no refund until I returned their equipment by August 17th - the date set when I called June 26. I would NEVER use HughesNet again!!!

Worst internet service I have ever had!!! You can barely get a hold of anyone. The service doesn't work more than 4 days then goes out then you call and repeat this sequence. Do not get this Internet!!! Go with any other services!!!! I promise you'll be disappointed if you choose this Internet service!!

Company is absolutely awful!! Worst internet and customer service I have ever experienced!

I think this internet is a joke as soon as I can get Starlink you people will never rob me again. I have had hughesnet for years and now it's worse than ever. I was told by one of your sales people 45gb I could stream videos and still not slow down that was a lie! We can watch one movie after my rollover and then the rest of the month is shot! You people should be ashamed to put them commercials on tv claiming how good this is!!!! We have been a loyal customer and this is bad!!!!!

I am 100% dissatisfied with Hughes Net. I only get 18 mgb download speed, constantly going out if it rains. When I try to call cust. service I punch 4 and instantly get disconnected.

Worst company ever. No service, just fraudulent charges.

Terrible customer service, called to cancel 3/21/23 and they said oh just suspend it just incase you need it and will waive all fees up to 90 days, after 30 days of being suspended 4/21/23 they charged my CC for rental equipment $26.25, So I called them to cancel and get a refund and was told they won't refund it because I called frustrated and if I wasn't frustrated then they would have refunded me. What a joke, place blame on the customer for being lied too and having to waste my time to call them to cancel a service because they lied to me. Would never recommend this company to anybody.

This is the worst company I have dealt coupled with absolutely crappy service. After canceling they sent me instruction to return their inferior crap and even those instructions were wrong and paper was missing. How the hell do they sleep at night.

I want to thank Joey Michael for his assistance today and solving our dilemma. He was very helpful and considerate. Keep up the good work Joey. God bless.

Happily writing this review from Exede Satellite Internet...

If you’re looking for the whole package, go to http://www.exede.com. The internet speed is better, the prices are more affordable, and the customer service is unbeatable.
I cannot comment on the quality of hughesnet internet, as my service was never set up. What initially drove me away was the dishonesty I felt from their company. What kept me away was the facts. The long version is below, but ultimately I found Exede to be genuinely polite and helpful, cheaper, and with faster internet. Don’t waste your time on Hughesnet.

I recently purchased a home, and the previous owners used hughesnet. They had even purchased their satellite and router rather than renting. Thinking I could save money by using the existing equipment, I called Hughesnet to set up service. Their customer service, although sickeningly polite, seemed fake and was ultimately a wast of my time. Further, I was lied to in oder to be placated so they could get my business.
1st call- Nobody seemed to understand there was already equipment at the house that I would like to reuse. And most importantly, nobody told me I can’t reuse it. Finally, after multiple explanations of the fairly self-explanatory, the sales manager tells me they have to send out an installer to “make sure the equipment is working.” He tells me if all looks good, I can use what is out here. If not, they will put in new stuff.
Installer gets here- “This order is for new equipment install,” he tells me, and I explain the above. He tells me the signal looks great, and I need to call hughesnet. Well, I figured their ploy was to get new stuff installed while he was out here, so I’ve played their game. The current equipment is verified and I can now call with that info.
2nd phone call- I call to reactivate the used equipment. The salesman says he cannot handle that type of request and directs me to call customer service. (This would have been a good time to tell me I cannot reuse equipment).
3rd-5th phone call- Maybe this one is on me, but most of their phone tree options will direct you to an automated message of a different number you need to call...sometimes the number you dialed in the first place.
6th phone call- I get to speak to a person in customer service, who transfers me to “upper management.” He kindly cancels my first order and tells me I need to speak to sales to “activate used equipment.” Who, if you recall, already told me they can’t handle that type of request.
7th phone call- The poor salesman gets the brunt of all my frustration, because on this phone call, he finally tells me they do not transfer equipment. They “cannot ensure quality service,” he tells me. Which, take that as you like it, but my interpretation is that this is their way of making more money. I could have accepted this policy from the beginning, if they hadn’t lied to me and wasted so much of my time. And if they had been honest instead of trying to dupe me into getting the install, and transferring me around their entire, incompetent company, I may have a better opinion to offer. But how can I expect “quality service” from a company that lies to me from the beginning? Instead, I am now a happy customer with Exede, after just fifteen minutes on the phone.

I would like to give feedback on my experience with HughesNet tech support. My technician today (12/01/2014) was Dennis. Dennis was extremely knowledgeable and experienced in resolving my issue. I appreciate Dennis' professionalism and courtesy. Outstanding customer service! Thank you Dennis.

I have had Hughes net for some time, and all I can say is that this company is the by far the BEST I've ever had in my life,
every once and a while I stop by my cousins and use their internet theyre provider sucks,

Then Im like I can't wait till I get home to use mine,
by far the best expiernce I have had with it UUUHHHH!!!!

The overall incompetence of the call centers around the world is unparalleled. Except for the Brownsville TX call center. The company should thank an employee named Patrick because if it was not for him I would have cancelled this service. After being on the phone for over 12 hours and being treated like a ping pong ball, being bounced from one person to another, he took charge and got my problem solved and called me back when the solution was applied. Thanks to you Patrick!!! This was an unbeleivable horror, except for the one ray of light

We had a problem with reception, and called for help. Response was efficient, friendly, and reasonably rapid. We live far out in the country, and nevertheless the service person arrived within three days and adjusted our dish, gave us other advise and help, and was pleasant and polite.
We are pleased by our service, which is a major improvement over 3G. I wish we'd signed up long before we did.

If everyone would look back; Hughes Net has been considered a "scam" by the Better Business Bureau. I highly suggest that if you have Hughes Net, you get rid of it.



I've also seen a lot of complaints about your bill for the standard application; You're only allowed 500MB of Data with the Standard application, if you exceed this limit you can be charged, by choice, $5 for a 250MB renewal, which is 50%; Which, In Heine-Sight isn't that bad of a deal considering that other services charge about 10-20$ for the same thing.



The up-side to their "Outstanding" Technical Support. I often see ranting when someone is connected to a foreign agent! It's all a matter of what time you call. If you call around 8-12 PM (U.S Eastern Standard Time) you will probably be connected with a man or woman from Bangladesh or other countries in Asia. If you call from around 1pm-12 AM (U.S Eastern Standard Time) there's a big chance that you'll reach a Texan Representative. (I will submit that they are one of the best I have ever dealt with. The representative's I contacted name is "Tom" he was very reliable and refused to dis-connect me through a long, and tiring process.



Now, over-all, they're not the worst company. You're not going to get the best 'connection' from any Satellite provider, but, Hughes Net is relatively close to that.



(If one takes into account that Hughes Net launched 4th Gen, which cost them about five million US Dollars simply to give us, the paying customers, better connection for almost the same price, they're amazing.)



If you have any questions, I'm more than happy to answer them to my fullest extent, you can email me

Sincerely,

Steven Sinclair.

HughesNet is awesome! I love there wonderful customer service. The sales lady and technical support staff were very kind and fixed all my Internet issues. Well...time to go surfing on my wonderful hughesnet system...wow this is fast!

I have had HughesNet for approximately 4 years. I just upgraded to Gen4. Better than the old system but still room for improvement! Speeds are not what they promise, however you must remember they say up to... I really have not had much trouble with their customer service. Have had an issue with a repairman once, but other than that anyone who has come to the house has been pretty good. Always have to remember if you really want true High Speed Internet you may have to move. Its is a choice I have made by living in the back woods. We all have to decide what is important to us and I chose to live where I live.

I have been a Hughes net customer, since 2009. I have never had any problems with service, that wasn't weather related. Hughes net customer service has always been great the whole 2 times I phoned in and those calls were to check my status and the last to upgrade. I spoke to Daniel in Texas. He was very helpful and explained everything well. Thank you Hughes net for excellant service. Pam Radabaugh

My experience has been positive with HughesNet customer service. After 5 years of service, I can honestly say they have professionally and courteously fixed browsing issues as well as email problems. Most importantly, when there is a network issue, they've been forthcoming and were able to point me to the update links. Plus, I'm getting a lot more american-speaking agents. Isn't that what we asked for???

Called, great company. Got threw easy.

well after my recent experience i down graded my package after i relized i would never download at 1.5mbps the highest i have ever gotten to is 225kbps. I finally talked to someone in the USA with HughesNet and came to terms that it is good enough service for the rural areas...good for surfing the web...as far as entertainment guess i'm back to a red solo cup and a fire!

I have been a HughesNet customer for over a year and a half with no issues. I called to see about getting a smaller monthly plan to fit better in my budget, since I really only use the internet to pay bills and check email, etc. and the lady I spoke to (although forgeign) was easy to understand and very pleasant. She even got me a "discount" of $15 / mo. for the next 8 months for being a loyal customer. I was satisfied all around.

This is for all those who have been disgusted with HughesNet,I too have been one of you.But my opinion has now changed.My system was installed on Sept.5 and am now just able to use it and so far is great.You must not give up.I made call after call to the Techs.Was sent a new modem and thought it was bad,well here we were told after it was hooked up should call in.I was told didn't have too.So that was part of my not being able to use the system.The other problem was it turned out after all it was my computer.I even had it rechecked again today.What the second problem was it was the Network Card in my computer.I even went so far as to call the Corporate office 301-428-5500 press O and asked for the Executive Customer Care,and got a super Rep.William,he listened,he got his Tech Michael down in Florida on phone,he had me call the Installer which I did,and he told me a couple of things to try,that is when I took it back to the computer shop and had it retested,anyway I got back with William,he got hold of Dave,the installer told him to get someone here ASAP,now and so Dave called me and told me he had a man that would be out this evening.And that is when the change of events took place with Lewis checking things out.About the Modem and the Network Card,he talked to William on the phone and Michael,told them what he found he would get it fixed,he had to leave and go get the part and make the trip back,he installed the part.So far so good.
William is even giving me a couple of months free service.
There is a lot more I could go into,but I needed to try and set the record straight.
So work with them.As I say right now it is all good.So we will see from here on how things go.

I had a problem with them trying to take a double payment out of my account. I called them to make the due payment and told them i only wanted the one payment taken out of my credit card. The operater came back and was all nice, and at the end of the conversation she told me that they would be taking out a double payment. I told that it was not authorized and that i wanted it reversed. She told me there was nothing they could do about. I asked to speak with her manager and she put me on hold.......she came back and said that her manager said they couldnt reverse it right away and that it would take up to 5-7 days to get fixed. I asked her why that was, that they could take the money out and not be able to put it back......she said it all had to do with the billing. I said that if this wasnt taken care of by morning that i would have charges brought up with the company for stealing money that wasnt authorized. I also reminded her of the fact that they tell us when we call that all calls are recorded. I also told her that i had only authorized the one payment verbally and not two. She said there was nothing to be done and that she hoped i had a good day. Guess what...only one payment was taken out and i dont see why these other people are having problems, or is that this company needs to be threatened with a lawsuit before they take people seriously and take responsibility for what they say and their own actions.

I have had Hues Net now for 5 months. So far I have had NO problems with their service. I wish I could get My laptop to work without having to hook up to the modem. Bertha

Walked me thru the entire process. I'm happy with the service and installation.

I have used small dish satellite tehcnology for years, first as PrimeStar, then Direcway which changed into Hughes. All have provided fine service. Some of the problems I see listed here are Static IP issues. Static IP is required for some gaming and all PVN (usually used for telecommuters.) You must pay $5 extra per month.

Satllite tech is complex. If you do not understand the technician, ask for another, and keep asking until you get one you can understand. Sometimes this takes a bit of time, but I have always been able to get someone with a clear command of English and one one issue even got an American. "I'm sorry, I cannot understand you. Could you please put someone on the line that I can understand or transfer me to the supervisor?" Be polite. Be firm. You will be rewarded.

To those who complain of poor installations and dish mounting, I can only say that you should be there when they install. NEVER let them put a dish on your house. ALWAYS insist on a pole mount or some other ACCESSIBLE location. You may need to adjust the dish, or sweep off snow or ice, and it is mighty difficult if it is on your roof.

Don't be confused by the download threshold. Most times you will never run up against it unless you watch a lot of movies or have a large software update. The free token usually solves the issue, along with setting your regular updates for the free late night update period.

I was becoming increasingly irritated with a connection problem I was having while using my computer. I will be the first to admit that I was not the most pleasant individual to deal with when I dialed the help number. The gentleman who assisted me was named Steve was extremely courteous and through his calm demeanor I was also able to calm down myself and we were able to resolve my problem. He went above and beyond his call of duty to please a customer. Thank you Hughes net for hiring such a responsible person to help your customers.

i had trouble with the original installatio. I couldn't connect.I called customer service. They sent another tech out who was more knowlegable than the installer.He found a bent pin on my ethernet plug on mt lap top We moved to the plug on my docking ststion.now the system works fine.
It is not quite as fast as I hoped, but even with the FAP itis much fsater tha dial up.we've been using it for 3weeks now and am satified with the system .But Istill haven't figured out how to log in to their home page.

thank you sooooooo much for that number, they were polite, friendly AND resolved my complaint ASAP.

I actually called Human Resources because I work at the Phoenix location and I wanted to have a complaint on file to show I tried to do everything I could think of before legal action. For Corporations to lie and be so disrespectful to melanated people is disgusting. To be told about Hughesnet policies when my Father died was beyond arrogant but it was revealing. The list goes on.

I am a hughes net technician, i make sure to remind customers to download between 2 and 5 am because it is free downloads, you do not want to download anything unless you restore tokens and 1 download will use up 1 token and it takes 1 month for your tokens to restore. it uses up your ban width and it slows down your computer so if you are getting this internet for downloads get the highest plan possible because then it will be more bandwidth, and the technician is supposed to inform the customer that it takes only 24 hours after installing the system and getting your internet up for them to take the first payment out of your account. customers need to remember to ask questions if they are not sure about something and technicians need to be sure to explain everything they know to the customer, my husband and i have never had a complaint and have actually been requested to install as a reference to a customer. I reccommend requesting the best technician(s) the company has who will explain and take the time out of their day to go the extra mile because that is what we do! We go the extra mile