Infiniti Customer Service Complaints - page 3

I think that all Infinity customer related staff should attend the Honda training school, to learn how to treat and deal with customers.

Hi. I just recently had yet another disastrous visit to Lake Norman Infiniti in NC.

On Yelp you can find this ;

Please read entire comment/review!!

Well. I wrote a review last year that was long and accurate. The management contacted me to plead that I take the review off which I did. I am not a bad person and for Infiniti a great customer.

I was promised that next time in Infiniti would take care of me in some special way. Just needed to make myself known I was there. Well all I did today was do just that. Current car needed an oil change and new key batteries. No biggy. So mentioned this to the lad as I checked my car for service and that is all. Guessed I would find out when I left what way they would take care of me.

Last time they tried to extract as much money for nothing as they could. That was the issue without a smile even.

All in all I have bought over $250k worth of vehicles there since 2009/10

Also in past 9 months bought a new Hyundai from the sister dealer next door for my daughter. Brand new $20k college car, bad father I am.

Today, just now the service director came down and got on my case. Very rude. Tells me all they get from me is trouble over the past 5 years. Wow. I told him the reason I have been around for 5 years is all the cars I have bought.

I did what was asked. I was asked to let known next time i was in. Got crap for it. ??? WTF. So many better dealers. Don't mind the Infiniti cars but so many others. BMW or Mercedes now.

The man who just confronted me in the most rude manner was Robert Tancredi he was so rude and confrontational. He is Service Director. Very very rude person. Ended up turning his back on me and not returning. I had words with him to let him know how I felt on leaving. NOT Good ones.

After this outrage I just didn't want this car and any need to return to this dealer. I went to the sales office where all characters have yet changed again. Clint Whitley a young smart ass was about as sarcastic as one could be to another told me just to leave my keys and leave. More detail on that but boring. Other man there who write his name on a business card was Dick McKean. I understand he is the owner of the dealership perhaps. If so. That is 100% good enough reason to never return.

Unbelievable. But then again I am not ever returning. Never. This dealership

Apparently I am not welcome there ever again. Just had a call. Guess what, the call was not needed.

Nissan/Infiniti should get a hold of Victor in the service department and give him the means to buy this dealership or another. He rocks. See. Positive comment.

Oh well.


SC.

Anyhow. One G 37 S now back on the market. Won't deal with this any longer.

PS. 1 star as they still exist. Needs better managers

Do NOT ever buy an Infiniti! They are OK until you need them, then they are NON-EXISTENT! I am on my 4th (and last) Infiniti and my current Q50s has serious steering issues in which the power steering goes out while driving AND the car constantly turns by itself. Infiniti claims this car is operating as normal. UNIMAGINABLE! I will spend my life telling as many people as possible to NOT touch this scumbag of a company. I have about 15 clear videos of the car steering by itself but Infiniti refuses to accept it and will DO NOTHING. Can you imagine? Shouldn't they learn from Toyota?

After receiving the worst car buying experience of my life i complained about it. They did not return calls or emails. I got nothing. No apology, no admittance of any problem. This company are beyond belief - the most appalling service i have ever recieved.

Sales staff are great but the management are appalling. No ownership or apparent customer focus or understanding. Rude, ineffective and without ownership. The worst car buying experience of of life (50 years.

November 13, 2014



RE: Brake Failure on 2013 Infiniti G37



Dear Mr. Ghosh,



I am writing to make you aware of an extremely terrifying and dangerous experience I had today driving my 2013 Infiniti that I lease from Competition Infiniti in St. James, NY.



I was driving home from work and slowly approaching and red light. I stepped on my brakes to stop and NOTHING. I had the pedal hard to the floor and my car was still moving. I attempted to pump the breaks to try and rebuild some pressure, but the break pedal would not move. My car slowly hit a Mac Truck in front of me, which helped me come to a stop.



I pulled to the side of the road and slowly drove around an empty parking lot testing out my brakes. Now they seemed to work. Luckily, I was1 mile from Competition Infiniti, so I called them up and told them the issue and drove it to them. I was told at Infiniti "I know of no one this has happened to. "Wouldn't you say that is a moot point Mr. Ghosh?"



I am extremely outraged and terrified to drive this car again. The results of my brakes failing could have been fatal. I do not want to have to drive this car again; I am fearful! Please contact me as soon as possible regarding this matter. My car is currently at Competition Infiniti St James, NY.





Sincerely,

Melanie Speruta

Traded in my QX56 on April 19, 2014. The car was paid off by the dealership where we bought our new vehicle (not an Infiniti dealership). I processed a refund for the extend warranty coverage on May 7, 2014 and expected about $1200 back. It is now October 8, 2014 and I do not have my refund. I was calling the local dealership to find out what the delay was, but the gal works from 12 pm - 8 pm, so by the time I would ask her what was going on, and she returned my call, the corporate office was closed because we are PST and they are CST. I finally called the customer service line and spoke to a gentleman that told me the refund check was issued on May 9 and sent to the lien holder, JP Morgan Chase. WHATTTTTT??? He said there was a lien on the car and that they had to send the check to them. There was no lien on my car because I would have received a letter or call from either the dealership where I traded the vehicle into or the actual bank. NOTHING!! I called back and the 2nd rep asked me if I had any affiliation to Fairfield (CA) Infiniti. I said no. I told her that I just called them to find out what the steps were to get my refund check since the gal at my local Infiniti dealership worked odd hours and didn't get back to me. Well, guess what? This rep told me that my refund check was sent to FAIRFIELD INFINITI. REALLLLLLLLLLY?????? WHY???? Because INFINITI IS INEPT!!

I've owned 3 Infinitis in 7 years and not once has this company been able to get me my refund check for the extended warranty to me in a timely manner. I've had to contact the corporate office every time. How can you run a multimillion dollar company and have this kind of poor service?? All I can say is that I will NEVER OWN ANOTHER INFINITI!!

COMPLETELY INEPT!!!

It is the worse customer service I ever had, changed to the New Gateway and system and had to change back to old modem haven't had proper phone service for 5 days, talked to several people that do not understand English have had several people hang up on me, several hours on phone for 5 days.

Infinity leasing treated my terrible
Made it almost impossible for me to return a leased vehicle

Poorest service I have ever received. Will never buy another one and will advise others not to also

My husband and I have been shopping for a car for the last week. First we went to Sawgrass Infiniti, but we got an amazing deal for the same car in another dealership nearby. The other dealership, however, needed to order the car and we needed to wait a short time. I wanted to surprise my husband and get him the car in time for his birthday, so I gave Sawgrass another chance to earn our business. I called them and my sales associate recommended that I speak directly to Ron Seitz (one of the sales managers). When I spoke to him, I had the most unpleasant, unprofessional, chauvinistic business experiences of my life. He mocked me, made jokes, and laughed at me during our call. All I asked was if they could meet, or even come close, to the deal that the other dealer had made me. I will NEVER recommend this dealership to anyone! Ron Seitz did not understand that business is about numbers, and there is NO place for this type of treatment in a professional environment. Buy elsewhere

Personal Assistant is useless. Due to their inability to "assist" I was forced to have my Infiniti G37x (my 6th Infiniti! to date) towed...unnecessary . Every time I have attempted to use them they have failed. Why bother to include them in your package?

September 2, 2014

To whom it may concern:

On Monday Aug. 25, 2014 My 1996 I30 was taken to Infiniti for repairs and I am very displeased with the way one of your managers (Chris Fisher, @Dick Smith Infiniti Columbia SC. Fernandina road) Spoke to my husband, Chris called to let us know what was wrong with the car, and the cost to repair, he said It needed a starter. My husband told Chris that his wife would call him back to let him know if she wanted to do the repairs, Chris responded by telling my husband that he needed to come pick this thing up right away, as if it was junk. That same evening I gave him the go ahead to repair my car, not knowing that he had spoken so rudely to my husband. When I picked my car up I spoke with Chris about his rudeness. Chris said that he was trying to get us out as soon as he could; we never said anything about being in hurry to get the car repaired. And our car was not finished until Friday Aug. 29... So was that a reason for him to be rude?

I have had my cars repaired at this dealership for years and I was very disappointed with Chris.



PS. I could not find an email address for customer's complaints. I hope to hear from someone soon.



Mr. and Mrs. Moore

This is the 2nd time I didn't have good service at Ft Wayne Infiniti. I never had a problem with Nada. The first time they ran out of loaner cars and the gentleman that took me to work was talking bad about other customers to me. That is unacceptable! This time they didn't have the loaner I wanted. Nada always upgraded the loaner by what you brought your car in for. My lease is going to be up soon and was hoping to test drive a different car. This could stir me away from Infiniti.

hard top always a problem, reprogrammed multiple times will work one or twice, back same problem. need the manager to talk to me. waste of time and money, had to take off work to take car to service.

I purchased a 2011 CPO Infiniti G37 convertible from Modern Infiniti in Winston-Salem, NC. I had problems with the convertible 4 times that the dealership AND Infiniti did not/would not do more than a band iad fix. To make matters worse they implied that I had left something in the trunk and I was charged $3000 for a new convertible motor that really wasnt the problem. Infiniti Consumer Affairs was USELESS. I will NEVER own a Nissan/Infiniti product. Keep my experience in mind.
Respectfully
Dr Jacky Aron

Infiniti Of Tampa



Re: (Service/Purchase/Rental on May 3, 2014)



On May 3, 2014, I purchased the following product:



2006 BMW 525i



Unfortunately, I was dissatisfied for the following reason(s):



I was first told by the car sales person that the car had been through a rigorous inspection. I was also promised that by the next day when I picked up the car it would be detailed and the scratch marks buffed out. When I test drove the car, I noticed it run a little rough and I requested a tune-up which would include a set of new spark plugs. Delivery of the car would be done at my home the very next day. Afternoon the next day, I call and I am told the spark plugs had to be ordered from BMW and they wouldn't get to the car until Wednesday. It was now Saturday after I had spent all day at the dealership choosing a car. I knew I was being lied too because the plugs could be purchased from any parts shop. I had also been told the vehicle had undergone a rigorous inspection and so it shouldn't have had these easily visible problems. They tell me they will give me the cash to fix the car elsewhere but instead credit me the difference towards the purchase of the car, another promise broken since now I had to look for additional funds for spark plugs. I decide to just go ahead and take the car. The Finance employee tells my wife and I that he will see us in 20 minutes to do our final paperwork. An hour and a half later he passes us and does not tell us what is going on or that he is tied up due to some an foreseeable event. Two hours later we are at his office and I ask him why it had taken so long and he tells us he would not interrupt another client who was there before us. When I told him he should have had the courtesy to inform us, he was very rude and refused to apologize. He tried to sell me a warranty in case I lost one of my spare keys. When I went to take possession of the car I noticed the car had not been detailed as promised and that there was only one key when I was promised two. The manager Aron calls me a few days later and tells me to return the car since I filled out a customer experience email detailing my treatment. Not only does he threaten to take the car back but also says that he did not believe the Finance rep was rude and that he had not told me that there were two keys. A week later I take the car that was supposed to have gone through a "Rigorous Inspection" for a checkup at a reputable shop and they call me to show me the undercarriage splattered with oil. There has been a leak for quite some time they tell me. I pay to have them clean the oil and put a dye to pinpoint the leak. They also tell me that no oil change had been done and he sunroof has a problem closing. I am a person of color and I hate to think this had to do with my bad treatment and slew of lies from especially the Manager, Finance rep and the car sales rep.



To resolve the problem, I would like the following to take place:



I would like you to repair the product or replacement of equal or more value.

Oil leak fixed

Tune-up with change of spark plugs

Sunroof repair

Extended warranty

Scratch removal

Oil change



I look forward to your reply and a resolution to my problem, and will wait until 05/22/2014 before seeking help from a consumer protection agency. Please contact me at the above address or by phone at



Sincerely,

I am reaching out to the corporate office because i have been unsuccessful in utilizing the customer care service. I own an infinity FX 45, and a QX 80, my 45 was was hit on 12/23/13 by a driver who ran a red light. My car received damage on the passenger door, the air bags deployed although there was no passenger in the car. The seat back was ordered on 12/26/13, with a shipping date of 2/27/14. On 2/28/14 i was informed that the wrong part was ordered (infinity) and the new shipping date is now end of May. I contacted customer care, opened a case file and to this date have no clue what is going on? I EXPECTED MUCH MORE FROM INFINITY. I have been unsuccessful in getting anyone in infinity assist me, i am reaching out for assistance. What would you do if this happened to you! My car is repaired but yet not drivable due to the seat back/air bag part. I am retired military , my insurance company is USAA, i am still driving a rental car. No customer should have to deal with this, the sad part customer care has FAILED. please advise

Can’t fix cars the n lie about… Had a noise for months.. Finally said it’s the transmission. They put in a whole new trans.. Go get the car, start it, noise is clearly still there. Never even leave the lot go back in and am told Oh..we thought we heard it this morning it’s probably the steering pump! Now car is days out of warranty they want $1,000 to fix it they said…. Called Infiniti corporate, rep calls back few days later they won’t fix it either, rep himself said he doesn’t believe it… Car had only 32,000 miles.. Don’t buy Infiniti especially not at this dealership……

My EX35 driver side door has not been usable for two months now. The initial estimate for part arrival was mid-Feb., and it has now been pushed back a month. Infiniti does not function like a luxury car manufacturer. I have been told "We do not stockpile parts." My answer is,(1) "Well, at this price, why not?" and (2) They clearly do not care about you after you have purchased the vehicle. My dealer and their service, by the way, are excellent. It is the brand itself which behaves very badly.

Sitting on hold for 15 minutes because the equipment supplied by infinity is failing.
Serious ugly customer service. I recommend going to any other provider. They cannot be worse than infinity

I bought a brand new INFINITI Q50 Hybrid with technology package in september 2013. Got hit by a deer on Nov 3, 2013 and the car is with the auto body shop till date with no hope in sight..parts were ordered from japan but apparently the new ECM modules were not compatible with the one in the car and now all modules need to be replaced and there is no ETA on the delivery of these parts. I have incurred tremendous stress, frustration and money in paying for rental cars thus far and still using a rental...the car was bought with me putting down $20k and financed for $30k and am still paying the monthly $530 for not using the car ! can i please have my equity ($approx $20k) and the rental car expense back and NISSAN can take the car away...

My husband and I have just leased two cars through infiniti. This is the most awful company to work with. They changes my account number and never notified me, It took 10 hours of phone calls and a conference call between infiniti and my bank to finally figure out where my payment had disappeared to. No one at infiniti has been helpful. And now the website is down and another 30 minutes on the phone and I have gotten nowhere.

I have a 2010 G37 coupe and took it for the 35,000 mile service to Lokey Infinity on US 19 in Clearwater. The service mgr told me I had a nail near the sidewall of my right front tire and it could not be repaired. Price was $300 + $50 installation. I told him it was too high and I would shop around. He told me if I found a cheaper price, he would match it. I took it to Tires Plus in Clearwater and to another repair shop in Tampa and they both advised me there was no nail in any of my tires. This was obviously an attempt to extort money from a senior citizen and I will never go to Lokey Infinity in Clearwater again nor will I recommend them to anyone.

I Have a 2001 Infiniti I30 that I took to their dealer for checking as the service engine soon light had come on. they checked the computer code which related to the transmission issue, possibly problem the velocity sensor at the transmission. They never looked at the transmission sensor or its connection problem and did something charging me $550 for repair.
The problem reappeared after 3000 miles and they still refused to do the necessary repair after I pointed out several similar cases reported on internet bulletin boards.