Iomega Customer Service Complaints - page 2

Worst company I have ever had the pain of dealing with. Purchased an external hard drive that never worked correctly out of the box. Had to spend an hour on their chat line as they charge $25 up front for phone support - need to give them your credit card number before you can even place the call. Information from the chat session was useless - a bunch of canned responses that didn't help. After two months the drive completely dead and back to the chat for another wasted hour. In order to get a replacement I have to first send back the dead drive at my own expense. They won't pay for the return of their own defective product. Never in my life have I encountered a company that forced you to pay for their own problem. Was told that it was a "business decision." I've made a decision never to to business with them again. I'm totally appalled.

I thought my 1TB iomega was the right product for me. But, honestly I'd not recommend anyone to buy iomega or the 1TB. I got screwed up when my files Folders just disappeared mysteriously from the drive. seriously don't risk your doc. The Customer Service Respond doesn't help . Absolutely fake!

Sucks big time, I payed for it, it does not work. I phone because your site says you offer phone support. Next I am directed back to your website, are you nuts? Do not waste my time.
Another useless company website. You had no problem collecting my money.

very bad customer service.this is rediculous

never buying iomega again!! they couldnt validate my warranty and denied me customer service and technical support. faulty product and poor service

I purchased an Iomega Home Media Network Hard Drive Cloud Edition last summer and it has never worked properly. I have attempted to get it fixed using Iomega's technical support and one attempt after another has not worked. Most recently, Iomega has promised several times to get back to me with a new idea and each time they failed to follow-up. I was the one who had to call back. Finally, when I asked them send me a check for the purchase price, they refused stating they are not authorized to do so. Terrible product, uninformed technical support and irresponsible customer service. Buy anything else!

I live in London, Uk and I bought an Iomega Portable HD 1T prestige from Dell Computers six months ago and the item simply does no work until nowadays.
I replaced 2 times the item with the support and nothing. Apparently the model is a rubbish I have another model which works perfectly without any problem.
I have been trying to replace it for another model or have my money back and Dell computers said that should contact straight Iomega.
Iomega says that as I bought with a re-seller They can not give my money back or exchange it for another model.
I bought an item that simply does not work and Iomega simply do not care for that.
Worst experience of my life.

Iomega tech support is awful. I've been trying to work with a network drive for 6 months, and the advertised Apple functionality is pretty much nonexistent. Cloud services don't work and TimeMachine is unstable. The product also did not include the advertised software, and I had to browbeat Iomega into giving it to me. I'll never buy another Iomega product.

After several calls to technical support, Iomega finally provided a link to their website for the Mac OSX Lion fix for my ix2-200 NAS devices-I have 2. However, they did not respond to my request for the fix for my ix4-200D devices-have 2 of these also. A few days later, after some searching, I ended up on the Iomega site and there was the ix4 file. Easy to access, no password, no login required so I assumed it was finally released to the public. The fix disabled several features of the device. Iomega claims that I was on an internal site, the update was not ready for the public, and therefore, they voided my warranty. Again, no warnings, no indication of an internal site, no mention of test software, nothing. Looked just like the same process as for my ix2. They have since removed the webpage for the download. Turns out the software is so faulty that they are replacing 1x4's with the Cloud Edition. When I asked them to then just replace my hardware, they refuse saying I voided my warranty by using their faulty software. What is the difference if they are replacing the hardware anyway? This was the most customer unfriendly experience I have had in a long time. Though they acknowledge that their software was at fault for what it did to my device, they will not take any responsibility for their failure to keep faulty software off what appeared to be your typical download an update page. I will find a new solution for backups but it will certainly not included Iomega products. Buyer beware.

bought a 1 tb also ac and power is dead what a joke

Make sure you keep a record of your purchase. I bought an Ego 250 mb external hard drive and it failed within 4 monthes. I emailed them and they said without a reciept they couldn't help me. I also tried to regester it online for the 2 year sxtended warrenty they offered and the website wouldnt let me. I just sent it in a couple of days ago after finding the origional receipt. I will see what kind of company they are any day now.The reason we buy them is for reliability of external storage and when something that is supposed to work long term failes,what good is it. I hope Iomega ready our reviews to see that they need to look out for it's customers not be part of the corperate engine who cares less about it's customers

My home media drive fails after 9 months. It took 4 weeks to send me RMA number. Then they send me a drive that was also defect. Now i am struggling with the customer service (hello anybody there?) from Iomega to get a working drive. They never reply to questions from me that i as via the ticket system. The telephone is not answered. I am afraid i lost my money. Never again, be warned.

brought a 1tb hard drive i convert it in to fat32 and i have to pay 40 bucks on top come on
after i paid 200 bucks for 1 .
i go ask professional help and that cost money too wot the

never buying iomega again!! they couldnt validate my warranty and denied me customer service and technical support. faulty product and poor service.

What a joke!I have been promised shipping info for returning my defective product multiple times from IOMEGAs chat support. They just continue to tell me to wait for an email containing this info, and it never comes. I would never purchase another IOMEGA product in the future.

got a usb hard drive (iomega prestige 500G usb), it's terrible! my data was completely lost. it's in one year warranty. but I want to get support, I must pay!!! what a joke!!! If I want to return this, no way! I won't buy any product from this company!

Tech rep are instructed to ask for an incident number. They can't answer any other question until they get an incident number. Even if it is your first time calling about an issue, they will not explain how to get an incident number. This Home Media Network Hard Drive is one week old. I just bought it from Frys. How the F*** am i supposed to get a F******g incident number when i just bought the product????

Hello i bought a 1 TB external portable harddrive. I have had the device for less than a month and now it doesnt work .To let you know,yes it has been stored in a dry place and has never been dropped ,no damage to product from my end..period . I spent $80 on this .Im so unhappy .I called up iomega tech service where they swore at me and told me i had to pay them $25 dollars just to help me out over the phone . It was at that point the operator told me -- Its not my problem, go to the website and figure it out .-- Is that what you call customer service? Who are you hiring to represent your company? Your products are junk and i will never spend another dime on your products again. You should be ashamed to put your company logo on any of your products. I EXPECT to get a full refund and a appology from your company or i will be be taking legal action . You can contact me at [email protected] P.S i assure i mean business cause if you dont get back to me soon i guess youll find out who i am . Thankyou for your time .. Have a nice day !

I tried to get help for my external hard drive, they won't help you over the phone until you create a case number online. Their list of "tell us what's wrong" doesn't list my problem. I've got 2 of these crappy devices and can't use either one. That's $250.00 down the drain, not to mention COUNTLESS HOURS of edited video I can't retrieve! Don't buy their products!

I have called into Iomega for network hard drive support dozens of times (I support 25 corporately). Their staff has hung up on me, and lied to me numerous times. The worst part is their solution for everything is to reset the device to factory state... this kills every last bit of data. They ask "Well dont you have somewhere to back it up" No thats what this device is for!!!!!!!

Disgraceful customer service. I'm going to help them go out of business.

What kind of company -- in the United States -- sells a product through a major chain like CompUSA -- and you have PAY to ask why their product doesn't work in its most common function: to copy files.

Get "out of memory" on Vista, doing a simple copy on a largish file. Don't you know how to write a copy program? Are you trying to load everything into memory instead of piecewise?

Look > you gave me a box made in China, and you're selling in U.S. You MUST answer a telephone, or you're going to get off this bus.

You don't even have tech support email!!

And IOMEGA has the only chat queue, where you go UP in queue number, the longer you wait!

And imagine providing User-to-User forums for a poor excuse of Customer Service!! Everyone is completely pissed off and so am I.

And there are no answers in your "help" database for what is a simple "out of the box" typical problem -- and you know it!

Let's try the State Attorney's Office for UTAH for a start...