Juno Customer Service Complaints - page 2

I have been unable to access my account for three years. I have spent countless hours and a lot of money with Customer Service. They could not help and were rude. I was never,ever able to get anything but busy with Technical support. While I used Juno happily for 18 years, now I am furious. Is this now a bogus company?

my juno page just don't work, it sleep for 30 seconds then works for 30 seconds.

I've try to call support but get someone in another country, I live here need to talk to someone here, are I need to close my account. need someone to call me

I am very frustrated & extremely upset with my enability to login in from my phone. I haven't had any problems in the past & all of a sudden it gives me an error that the ID or password is incorrect. I try repeatedly, making sure I type in the correct PW & I still get an error. I try to change my PW & I still get an error. It doesn't give me any other options & I have tried trouble shooting to no avail. After many, many times to find a phone # for help, I find out that it will cost me $1.95 a minute to talk to someone. ARE YOU KIDDING ME! !!

My mother has had Juno since 1999. She is now in a nursing home and as I was working with her monthly bills realized that she has been paying $11.95 annually for the service. I called to cancel the subscription or billing or whatever you want to call it. The billing just came out less than a month ago and when I asked for a refund of the "unused" amount I was told that was not possible. I explained the situation again and was once again told there would be no credit. I laughed when the lady said I would get an e mail saying I had cancelled. - WHAT and WHERE did she intend to send that email to ??? Very upset and I feel this service definitely takes advantage of the older population. Small amount of money but the prinicple of not refunding definitely leaves me with a terrible impression of Juno and I won't hesitate to expresss my opinion at the various organization sthat I am affiliated with.

Hi!



I'm a Juno user since probably more than 20 years that was before net zero and I have always liked it and understand that you make your revenues with publicity.



Now, I have enough of those short video publicity. I cant be quiet on my computer 2 or 3 time per minute there is always a video publicity starting.



I used to keep Juno open all the time and just check my mail occasionally but now I reed my mail and close it.



I agree with some publicity but when I click on ignore or stop it should not restart 20 seconds after.



If I'm on a other window there is always your publicity going so that is why I turn it of now.



I'm now thinking of changing my e-mail service just because of that. If that keep on going I will certainly cancel Juno. This is no more fun and convenient.



I wish you have a nice day.

Why are you allowing vocal advertisements to interrupt your customers at all times of the day and night? Do you have any concept of how irritating and annoying these vocal ads can be? Do you just assume that none of your customers using your e-mail...a paid service after one year of use...has anything better to do with their time than to go to their computer to see what in the world the voice and noise is that is coming out of their computer off and on all day and all night? This is ridiculous! Stop it now. There is no excuse for allowing vocal ads.....none. Find another way to make your millions.

Like many others on the Comment site re Juno, I am highly disappointed in their Customer Service, especially today when I FINALLY got through to an account rep on the phone. From a Technical standpoint, I have not had a problem with Juno as I have been using them since their 1st year or so. However ... once you have a paid account with them, they are terrible at allowing you to revert back to the Juno Free Account and/or cancelling the account ... without trying to put you on a lesser back-up data plan that still costs you a monthly fee. And good luck trying to convince the Juno service rep to just cease ANY further charges against any auto-payment to them or getting your auto-payment information negated on your account. Terrible customer service from my experience with them today. Highly disappointed in their customer service practices.

I have used Juno for 25 years and paid account for 10. Lately all my incoming messages are being sent firectly to the Delete Folder. I could not resolve the problem through the Mail Assistant so finally called. Was told if I paid another $1.00 per month I could have free tech support. I did so. But the tech guy says I have to spend a few hours deleting all the "blocked" addresses in my Mail Assistant before they can help - hundreds of blocked calls the past 2-3 years. I know this will not work because Juno is blocking my friends and family too and they do not appear in the Mail Assistant Blocked list. I am "that" close to switching to Gmail if I can minimize the problems with losing files and contact addresses. Anybody else ready to "move" to Gmail and, if so, do you have an action plan?

Frustrated in Arizona

I called the middle of December to cancel my Juno account effective January 1st. I was told that I would get one month free so service would be disco tinted February 1st. I just found a charge on my credit card which I think must be for February. I do not want to continue up with Juno and feel you are not being fair with me. Check tour records and you will find I have been a customer for many years. Please cancel my service and credit my account. I have a new service so do not need Juno. Please call me at if you have any questions. Thank you Willa Lucas.

after 6 mths they more than doubled what i was paying. saying the first 6 mths were promotional, after the rate changed, more than doubled
my juno acct. statements for jan said beginging balance 0.00. then the charges, which were paid in full with the new increase. showed acct paid.
with a balance of 11.00, for what and why.
when i called all the reps. said that there was no balance due. but there it was on my billing statement

I have had a horrific customer service experience this evening. I need your help! I contacted your technical support and talked to a tech that could barely speak English. I tried to send an email at 11:20 P.M. this evening from my email account with Juno. I sent an email to a friend which bounced. I then sent an e-mail to my own e-mail address and it bounced.
Your tech stated that I probably put a block on my own email address! That was an absurd statement! He then said that a server had put a block on my email address. I could not get out of him which or whose server? The impression I got was someone hacked your server? I asked to be transferred to a supervisor and he refused to do so. He told me I had to send an email to abuse @support .juno.com and wait 24 hours for an answer! I cannot send email for 24 hours and wait and hope someone responds?! I mean are we serious here? I asked if your technical support could contact these people and he said no they only take e-mail? What kind of company runs their business this way that a customer cannot call into technical support and get their problem resolved?
I then called your customer service people to see about cancelling my account. I talked to a person who said he would transfer me back to technical support and get me a supervisor. Guess who I got, same incompetent tech! Unbelievable incompetence! Another call back to customer service and I was finally able to talk to a supervisor in technical support who told me the same thing that the tech said. He could barely speak English as well. Have to wait for a response and no one can talk to these people?
Quite frankly, this is just poor customer service. Something about spam coming from my account and Juno blocked it?! How and why? He said I need to get a filter on my computer. I have Kaspersky Internet Security. Seriously poor service and ignorant incompetent statements to the customer!
Apparently, my email has been blocked by Juno's server? I can receive email, but I cannot send. I have been a customer for many years. If someone does not contact me and fix this problem, I will cancel my account. I am paying for a service and I need better customer service and technical support than I received this evening. I have sent a fax to the corporate office.
Does anyone in your company care about customer service?

The problem with our DSL service appears to be caused by interference on our telephone line. The lines at this location are in poor condition. We are now considering other internet options.

We have been quite happy with Juno until today. You have messes up the way we get to our E-mail and unless it is correct very soon we will change servers. I consider this quit urgent. The old way was best for us.

R. W. Skeen

I happily used Juno for several years but recently canceled because I no longer need it. the customer service agent told me that my credit card would no longer be charged...NOT!!!! The account was actually canceled several MONTHS ago but my credit card has continued to be charged. Today my wife and I spent MOST OF A WHOLE DAY to have payment stopped by my credit card company. I think of the probably hundreds of thousands of customers being charged about $5:00 a month after they have canceled !!! THAT'S A LOT OF MONEY !!!!! WE HAVE BEEN ROBBED !!!!

I need help. I was hacked and locked out of my account. Calls and emails are worthless. I am about to cancel my juno and I am a paying customer. My juno for at least 10 years and I am locked out.

I havre tried for the past 4 days to reach someone utilizing the phone number indicated on your invoice. Each time I'm told that my call cannot be completed as dialed. I have a question regarding my bill and I need to speak to someone.

I could not ccess my poor arse account for two years finally I got a tech and he said no charge my bank account has a $15.60 charge to juno I demand my money what is up with these scourge on American lives stand up America we are the greedy cons play ground I demand they work for no pay and no pension for each and every blood relative forever that is the punishmen t for conning me and other americans we are the get rich mass for the world wake the hell up and fight as a whole against juno netspend smud hud fodd every thing GAS> the American government now oh cant forget Janice m for murderer rosa and family courts across the planet I think blowing them off the face of the earth is too good for these extorting scourge of life

I have been a member of juno for 15 years and tonight I can not even reply to an e=mail becasue you have a box that appears that states that I have too long a message and for me to shorten it and send it again. I edited 4 times until I had less than one line and still your juno box came up and said the same thing. I had to use my sifes' computer that is not juno to reply. Is this a way to run a business?

Larsen Architects will no longer specify/accept Juno Lighting Products for any of our corporate accounts. We just experienced a highly regrettable situation involving incredibly poor service , quality, and professionalism from Juno. Please remove us from your professional specifiers list. Thank you.

More than 11 years of juno 'service' can't get an English speaking tech. can't get solutions - ONLy FAQ's that don't supply answers I'm leaving!!!! Roy Whiteley

This is th woprst service yet. I have been tryinbg to getr my password reset and I have received no help. why is it so difficult I have all my data and I need to access it. In the past it was much weasier and it did not cost you anything. But I can not even get to pay anyone to help. Why have a service and does not offer help. I even email united with no response

I am experiencing the same as all the other complaints. I had to pay my $11.95 today for my e-mail & I can't get in to read it. It says loading & nothing happens. I called & found out they are in India. They can't do anything I have to call technical support which would cost $1.95 a minute. No way was I going to pay that. I ask for a represented here in the United States & they said they had no one here. That's funny because the first of their call they ask for your phone # to get a representative close to you. Duh!! The said they had 5 phone numbers & gave me 2 in my area. I called & they are fax machines. The supervisor is suppose to call me tomorrow. What a HUGE JOKE!!!!!

I cannot reach you! your phone number yields unending questions, and the # solution listed did not work for me. I have been a member for a long, long time. Please respond. I am at (not the number you have). My email is
Apparently, I exceeded my limit. Emails are being returned. I am in the process of deleting, but my Juno inbox is unsteady, to say the least. Also, is there a way I could delete readily and quickly all unread emails over 3 months old? Thank you. Please rush. Diane

My grandma wanted to cancel her account. The lady was extremely rude and wouldn't allow her cancel her account. Now will talk to her and hang up as soon as she asks to cancel. Pathetic. Who does this to elderly people? Its just plain sad.

Juno charges 1.95 a minute which I am ok with. Had to enter credit card. Called phone number on Juno web page. Person who answered said he did not have the tools to help and that I would not be charged. Second call, same phone number, was told it was the service phone for their other company, was given the phone number to call and told I would not be charged. Third call was able to resolve this tech issue. Got three charges on my credit card. Contacted tech through email, said they would fix it. Contacted some time later through email, said they would look into it. Contacted again 2 weeks ago, same tech said he did not know about the case, so I emailed the case number said thank you for your patience, have not heard from them..Sent a reply with ????? on the message today. Have offered to let them out by just giving me a month free, did not take me up on it...I guess next stop is state attorney's email...so..Juno lies..and is not worth the bother. When I need tech support on the phone again, will be time to cancel my service, I have been a customer for over 10 years.