Kodak Customer Service

User Reviews, Ratings and Comments

Kodak customer service is ranked #491 out of the 629 companies that have a CustomerServiceScoreboard.com rating with an overall score of 26.85 out of a possible 200 based upon 151 ratings. This score rates Kodak customer service and customer support as Terrible.

NEGATIVE Comments

147 Negative Comments out of 151 Total Comments is 97.35%.

POSITIVE Comments

4 Positive Comments out of 151 Total Comments is 2.65%.

Issue Resolution

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Viewing Kodak customer service complaints
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Unable To Locate Number Or Address To File A Complaint With Kodak Regarding Batteries.
Have Had To Use Triple A Battery For Insulin Pump And Purchased Those Stating "extra Life" But Have To Be Prepared To Change Battery Every 3- 4 Days. Kodak Has Always Meant Quality But Packaging States Made In China With No Number Or Address To Get Information Or File A Complaint.

zzaffino 5/14/13 12:54PM
Dear KODAK,

I have a KODAK Camera manufactured in the year 1910 ( Patent 1910 - 1913). This model, I think is now antique, till today in good condition. I am now want to sale it to any person who is interested or if KODAK Co. Waiting for response from any person including Kodak Company. I will upload photos of the camera if needed. With regards, Debasish Gautam, Kolkata, India, Phone ( India ) Email or Facebook Debasish Gautam

Anonymous 5/8/13 9:20PM
I'm trying to buy a cord to kook mu camera to my pc. All the #'s I've tried don't work. This company is a joke!

lucy 5/1/13 5:55AM
I have the Kodak ESP9 which now also only prints the first page of multiple copies. My Kodak Easy Share program will no longer email. A window states it cannot connect to the Kodak server. What a shame....this was a wonderful company at one time.

Anonymous 4/29/13 9:13PM
Very Poor customer service ,appalling conflicting information ,leave you stranded and keep transferring to different people ,overall very poor .

S ...UK 4/17/13 3:08PM
I bought a Kodac ESP5210 in Jan 2011, ithought i was getting a good product because of the name!! how wrong was i! Just a little after a year with not much use my docs were not printing correctly, i thought it was the cartridge so i replaced it, but no the same thing happened again, so then iwent back to the shop and asked thenm to replace it. Admittingly i didnt use the printer for a while only just recently, low and behold the same thing happened again. So i did the decent thing and went on-line to find a resolution. I couldn't believe it when i found that other people were experiencing the same problem. How can such a big name like KODAK have this many problems!! I rang the techinal help line and she told me to do exactly what i had already done. She confirmed that the print head had gone!! I was fuming. I spent £70 on a printer where the print head only lasted not even 18mths, this can't be right!! I complained and she stated that she would make a note! I also expressed that i wanted a reund but oh no they dont do refunds!! So i said i'll have a free printhead oh on they dont do that either!! I told her iwanted a response to my complaint, she said oh no not sure you will get a response as we are only the technical team. Thats ok but surely you havea complaints deptment??? Oh no we dont!! what are Kodak playing at?? As anybody been to Tranding Standard???!!

Disappointed 4/16/13 4:19AM
I bought a Kodak Pulse photo frame in Nov. 2012 that allows pictures to be sent to it via email. It was for my 93 year old mother's enjoyment. It died in March 2013 after just 4 months of use. It has a 12 month warranty. Kodak's response is a replacement that does not use emailk on a WiFi connection.
This company has really gone downhill.

DBC421 4/15/13 7:23AM
I just brought a wireless printer. Now I find out that it doesn't support airport. Kodak is the only printers that none of their models support airport. They will never get my money again.

Anonymous 4/14/13 2:56PM
They freaking stink. Their products are inferior and a waste of money. My printer that I have only had 6 months is all screwed up. I hate kodak they should be sued.

Anonymous 4/13/13 10:21PM
I have a 15 month old Kodak 2170 and it stopped printing 2 months ago. I bought brand new ink and it still will not print! I am so mad about this. I see that others have had the same problems. I called for help and an Indian person answered, I said never mind due to his THICK accent and he called me back 3 times in two minutes! Why can't we get quality products and service from American companies??? I feel duped!

mskris34 4/8/13 11:47AM
The printhead on my Kodak AIO printer died, so I had to order a new one. I started with their website, but after filling out two pages of questions it refused to let me order the printhead even though it said that was what I needed.

Then I tried their "Live Online Chat Support" where I had to go through the same list of questions before the support guy in India would admit that I needed a new printhead - and then he tells me that I have to call the 800 number to order it.

Then I called the voice number (also in India) and had to go through all the same questions before he would let me order the printhead.

So then I get an automatic email confirming my order - followed a couple of minutes later by another automatic email telling me that my printhead is out of stock and backordered (with no information about how long). Then an hour later I got another automatic email telling me my printhead had been shipped and giving me a DHL tracking number (I had D H Hell).

Kodak uses DHL to take the package from the Kodak warehouse to the post office!!

To get my printhead from Ohio to Kentucky, Kodak had DHL take the package from Ohio to Illinois, then from Illinois to some small town post office in rural Kentucky before mailing it to me.

If Kodak had mailed the package from their warehouse in Ohio it would have already been here quicker than DHL got it to the post office where it is still wandering around somewhere.

N4AOF 4/1/13 8:40AM
I just finished reading the comments on Kodak printers and all i can say is SAME XXXX DIFFERENT DAY. Customer support people are so dumb they probably could not hit their own ass with both hands.

Donald 3/29/13 11:41AM
I have a KODAK printer ESP 7250. My average price per copy is now about one dollar each. I just purchased a new cartridge and the first test page did not have green or yellow in the mix. I will never buy or recommend this product to anyone, again.

Anonymous 3/26/13 1:24AM
I bought a Kodak esp 3.2 printer about six months ago. It worked fine for the first five months, although it did seem to use a lot more ink than I expected. Then I started getting the message that I was low on black ink, so I bought a 30XL series thinking it would last longer (supposedly 600 plus pages). When I replaced the black cartridge, the printer screen said that the ink was still low. I then did some research and discovered I had to also replace the color cartridge, even though I hadn't even been using color. So, I begrudgingly bought a new Kokak color cartridge. However, after replacing that, the screen still said both cartridges needed to be replaced. I contacted Customer Service by email, and of course got the usual spiel.......turn printer off, replace cartridges, blah blah blah. Of course this did not work either. Neither did the firmware thing.....said no updates available. Finally they agreed to send me a new black cartridge, which was just a regular cartridge, not the more expensive one that I had purchased and was not able to use. I installed the new cartridge they sent, and was able to print out 30 pages of black text. Then it told me that both the color and black cartridges needed replacing. So, another email to "customer service" and they give me the same runaround. They would not send me a new color cartridge. They had a link for suggested solutions, which I tried, and again, no success. I emailed them again and now they are asking mostly the same questions the previous non-English speaking people had asked me. I don't think this is going to be resolved, and this piece of junk is going back to the store. No more Kodak products in my house ever again.

Anonymous 3/21/13 10:29AM
Called to get a print head, based on the support techs recommendation. When I spoke with a different tech, she insisted on going through test steps and then told me it is not the print head, but the print and that I need to replace it. At this point I don't trust them and i am looking for another printer.

Anonymous 3/20/13 1:02PM
I am very frustrated with the lack of service and follow thru when trying to order a printhead package from the 800 number. Techs have very limited understanding of English and made 4 mistakes in my original order, including wrong billing & wrong shipping address, misspelled last name. After calling to correct and being assured order information was correct and printhead wa being shipped, I learned 3 days later the new order with correct info was never placed? I would give this call certer and F. Really need staff who are in US and understand English, or a way to place the ordere online.

MrsBill 3/19/13 1:09PM
i had a problem with trying to print out my wedding invitations so i called your help line. as the person answered the i relized they were in india and i could not understand one word they were saying so i asked if there was a manager or someone that spoke english they responed with again something i could not understand so i again asked for sombody to talk to that spoke english. so they transfered me to another person which was even worse!!!!!!! so basically just wanted to say that companies like yours that send jobs overseas instead of employing americans are the route of all evil and are a huge problem why unemployment is so high. not that i mean anything to you or your board members but i will tell i surely will be getting rid of my printer and never ever buying anything made by kodak or anything that has a affliaction with kodak.

the duke 3/1/13 10:20PM
This complaint is about the kodak c310.We have had this printer just over a year.It has been hardly used only to print of documents like car / home insurance and holiday bookings and small amount of photo copying.Print quality is very erratic especially the black some times it prints and some times it doesn't. lines missing text missing basically crap.Have taken it back to store where purchased saying no ink when we had just replaced it not that we had used it much. They were no help said it had no ink and had to again replace both black and colour.Only to find same problem has occurred again after replacing ink. Maintenance procedure followed still the same.Brought this printer kodak supposed to be a good name and save on ink. cost us more in ink.

Elsie14 2/28/13 10:17AM
I am so angry! I cannot believe that I spent 129.00 for this printer. Once the color ink is gone or evaporated if not used, even if there is black ink, it will not print in black and white or even scan so that I can print from my school owned Brother printer. I am just sick! I am a teacher and we all know teachers make very little and this printer that I purchased was for my classroom but it is mine. I use it almost everyday. Since it said that my color was gone, I took it out shook it hoping that it might print in black ink since my black ink is brand new. 10bKL. Oh no, just splattered colored all over my room, but obviously not enough to scan or print with a new black cartridge. Kodak is a fraud! This product was highlighted on Celeb. Apprentice and it doesn't tell you on the box when you buy it that you have to keep both black and color full. The ink may be cheaper, but HP ink goes farther and yes you can print and scan even if the color is empty. YOu just have to keep the color cart. in the printer. Now I find out that they are no longer making these printers! Gee I wonder why!!!! I just wonder where I'm going to buy ink since they have stopped making the printers. YOu call and of course you call INDIA! So much for the good ole American company! I hate this printer and what I think is that Kodak needs to send a case of ink to my school. Several teachers were suckered into buying Kodak instead of HP or Brother. Now we are stuck with printers that only work if your shoving money into the color ink slot. I rarely use the color but it just seems after awhile to evaporate even if I don't use it. The lady from INdia told me today that it is designed to use the black ink and color ink cart. even if you're only printing in black and white. NOw I know why I can shake it and ink goes everywhere, but it sends an error code and tells me to purchase more color ink! I"m livid. I will never buy anything Kodak. They are a sorry company and anyone who buys their products should be warned. I demand something be done. When a company defrauds the consumer then they need to make it right! I will be raiseing hell until somebody listen. I may even write Donald Trump and ask him why he let this sorry company on his show.

ttmutat 2/25/13 3:54PM
I attempted to use the online chat with Kodak and was speaking to "Zaffar M." which I'm sure was in Kansas.... (JOKING) I purchased a Kodak ESP C310 in August for roughly $129 and it is NOW skipping....practically only printing every other strip. I spoke with this Zaffar who stated that according to my info on the box (proof of purchase) that my warranty expired on 7/18/2012....I asked him how this was possible since I purchased the printer in August. He tried to push me to purchase a refurbed printer after I stated I wanted the contact address and phone number for the company as I was going to report them to the BBB and I was going to contact a Consumer Lawyer for faulty product and refusal to replace or repair under the company 1 year warranty. KODAK SUCKS!! DO NOT PURCHASE ANYTHING FROM THEM!

oh2bedawn 2/24/13 7:04PM
This complaint is about Kodak esp 3250 printer. I have had this for less than two years. Not to mention that it drink ink like 40 going west but the printhead jammed and when I contacted support about the problem the only thing that they could suggest is to buy a refurbish one for around $79.00 without a printhead or ink carthridges. I am so dissapointed with Kodak not only for their lack of knowledge of my problem but offered no service solution other than buying another one. That's it for me with Kodak.

SIGMA 2/19/13 12:51PM
Fed up of complaining about the Kodak printer that drinks ink like a fish- why should I have to keep replacing the print head just because it keeps blocking up- cant even take it back to comet because they have gone bust.

Charles Adams 2/17/13 12:03PM
I have tried every suggested change but constantly get "communication error" between my pc and the Kodak C310.

Only fix is to restart the windows print spooler.

No i would not recommend to anyone, the software is not acceptable!

Stevej 2/5/13 7:31AM
Yet another unhappy customer here. No wonder these guys are going under! The customer service people (at some call center somewhere) have been making me jump through hoops for days now: please enter this information, please scan that information and send it to us, please call this other number, oh sorry, that person isn't here right now and I don't know the answer. I am totally fed up and AMAZED that any major company has customer service this bad!

alison 2/1/13 7:59AM
I Am As Frustrated As I Can Be. I Have Been Duped By Kodak. Was Told That I Could Save On Print Costs. Big Lie. Printer Will Not Work Unless Both Cart. Have Ink. Print Carts. Last Only A Few Pages. How Do I Get A Refund! This Thing Is A Piece Of Junk Designed To Make You Buy Lots Of Carts. And Then Only Theirs. So Sad That Kodak Would Do This To Its Customers. I'm Going Back To Hp!

LBL1942@AOL.COM 1/23/13 1:03PM

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my experience with kodak customer service was great very helpful didn't take more than 10 min

Anonymous 9/19/12 7:50AM
I LOVE Tech support. Even though, there phone number can be difficult to find, they are must pleasent to work with you and help you! Great products and services!!! Just wish my camera wouldn't eat batteries.

Ashley 8/23/12 11:10AM
awesone phone support, 1-800 ONLY TREANSFERRED ONCE QUICK PICK UP OF LINE we bought a black cartridge and it was empty they did not hesitate at all to send us one. the phone rep was very friendly and helpful and did not question that we were telling the truTh, unlike the store walmart in carlisle that refused to exchange it and they never have enough in stock anytime. KODAK they are replacing our printer too wow KODAK ROCKS

VENKAT 9/29/11 2:58PM
I had received a camera as a gift and there was a problem and it was fixed without any problems. I have to admit that I absolutely loved their Polaroid cameras and it's a shame that they don't make anymore film for that.

Anonymous 1/14/11 4:12PM

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Hello guys !!!! I am working for Kodak as Customer care executive. I understand that the printer could be faulty or defective but its not we who are manufacturing the products. right? And yes, we are Indians and we have proved that we have a lot patience than any others and we feel proud talking with others in the world. Coming to the issues, it is the process which says to replace things or repair. NOT WE. We are here to follow the process and are bound within our limits which we cannot cross. It is the management that sets all these things and provides us with the answers. Do you know our job roles?? It is to follow the process that is given and replace after troubleshooting if the issue persists. Come on friends, we are not your enemies to deny all your requests and we are neither process makers. We strictly follow the rules.. rules.. rules.... We always feel bad whenever our customer is not happy. Service denial make us too unhapy. Finally, I want to say, our theme is to make you guys happy and if we were given a chance, we will give our company to you as you are the rulers and our business makers. We love you guys and we feel much more happy than you guys when you are satisfied.... plz forgive me if I ve hurt any of you...
Kodak's Customer Exec 10/23/12 1:20PM