Kodak Customer Service

absolutely the worst support I have ever seen and I have 35 years of experience working in IT. the Kodak name means nothing anymore except dont buy it

Worst customer service I've ever had, they replied me once asking for mor information and then disappeared, will never purchase ANY Kodak product in the rest of my life.

We have used Kodak Programs and scanning machines for the past 15 years. Kodak has not helped a single time. To get in touch, you have to fill out a form. You then receive an email asking for the same information. That's it. You never talk with someone. I feel Kodak is playing roulette and seeing how long they can survive.

Kodak is an awful company. I was given a digital kodak camera for Christmas and a month later I noticed that there was a warning about the camera exposing people to toxic chemicals and may cause birth defects. I am pregnant so I wanted to return the camera and there seems to be no way to contact anyone. What an awful company. Very disappointing.

Kodak AIO 6150 - new print head and new ink cartridges - all for naught. Clogged ink delivery determined AFTER purchase of both. Absolutely impossible to reach any support except after market, and they want ridiculous $, and up front at that. $600+ for a printer that requires $300 to fix, with no guarantee that it CAN be fixed, and not even a prorated refund if it can't be fixed. Between abandoning support for this printer, as well as for other devices (Travan ...), it's no wonder they filed for bankruptcy. Their expertise in thin film products was their forte. The advent of digital technology obsoletes their heyday. Forsaking support of legacy products taints their reputation. If anyone is interested in a still-sealed ink cartridges set and print head, maybe you could somehow reply to this message.

Kodak are unreachable in timely fashion, they screwed up my order/lost me order, then finally found it and delivered it BUT late - so happy mothers day NOT...... no gifts for my family! 4.5 hours on mobile phone to try to track order still to no avail.... KMART couldnt even contact them! And now even with kmart admitting that kodak is at fault - kodak is refusing to compensate for their screw up! Well I and everyone I know will most certainly NOT be using kodak EVER again.

After speaking with a customer service representative of Kodak, I will intentionally not purchase kodak products in the future. They are not interested in helping you when their products fail. She told me to google a repair shop. Disappointing to say the least.

I need a digital camera without display. Because this camera will be less price. This camera will be as ordinary photo camera. I will download photos to my computer after taken photos in this camera without display. Everyone need this type of digital photo camera without display. Because this camera will very less price.

called Kodaks customer service today, the lady hung up on me after just so she didn't have to deal with my problem. worst customer service I have ever experienced.

Disgusted with Kodak. Purchased Kodak ESP3250 a few years ago as it advertised economical printing. Just slightly better than my old HP. Now to make batters worse, you can't find a cartridge (10B & 10C) nowhere. Officemax finally told me they Kodak was going to stop production on this cartridge. Here I purchase a printer to save me money and now I have to spend all my time looking on the internet for non OEM cartridges and after getting them find out their quality is poor.

I have used Kodak Dektol for 40 years will great results. New packaging has created brown crystals that when mixed, creates a dark
solution. One of the pleasures of working in the darkroom is to watch a print materalize before your very eyes in a clear developing solution . I've now switched to Ilford Multigrade . If Kodak goes back to their original Dektol product than so will I .

Back story: I waited since I was 11 years old to go diving with sharks in Hawaii. I am now 61 so that was 50 years of w-a-I-t-I-n-g in anticipation. I foolishly purchase 2 of your underwater disposable cameras to film my shark cage dive in Oahu {December 24th with Hawaiian Shark Encounters} and finally crossed this #1 to do off my bucket list. It was an absolutely amazing experience and I made sure to shoot pix in the cage to immortalized this spectacular dream of a life time. Here comes the horrible part of the story: I get home to Lethbridge, Alberta Canada, immediately take my cameras in to be developed and got back dark, indistinguishable photos - even of the snorkelling forays in 2 - 5 feet of H20 in Hanauma Bay and understandably I cursed and cried. So, Kodak people, can you return me to Oahu for another shark dive excursion to reimburse a failed bucket list heavily reliant on your crappy product because that is the only thing that would take the sting out of my major disappoint? It is the least you could do.

Hey Kodak,
My husband ordered the Kodak printomatic for me this week. Followed easy instructions provided. We inserted the blue calibration sheet face down as instructed, the glossy side face up. The blue calibration sheet came out as instructed followed by a blank print. I can say we tried this too many times to count. Extremely frustrating! Can you provide our next step? I was really excited about your new product. Thank you.

They Suck ! Won't replace my new printer with a refund. Just want to send me a refurbished one that I have yet to receive !

Hi my name is Josefina. I received my last order with all prints damp and stick together I can't find a way to contact Kodak moments! Very unhappy!!

Why is it so 'friggin' hard to talk with someone that can speak English and understand what is needed ?? This company really sucks in regards to customer service. How the hell do you stay in business ?

I purchased the Kodak ESP7 All in One 08/16/09 and it's performance has been 'outstanding' until 2 days ago. I went through the checks and it came out I needed a new printer head. I tried doing the 'live chat', that was a 'friggin' waste of 20 minutes !! I get sent to India and can't understand the damn towel heads. I try telling the idiot I need the part number and a phone number for the part. No luck.. I call, same crap. I'm in India again and the woman doesn't have a clue, I hang up. I try to find a Kodak store on line for the part, same no parts store. How does this company stay in business ???

I had a problem with my Kodak ESP 3.2 All in One ,it would not switch on.Customer support said they would replace the power cord. It never arrived. After much communication they just renaigued on the promise. What sort of CUSTOMER SERVICE does that? I will never ever buy a Kodak product again, and will try and persuade everyone I know to do the same.

I made the mistake of accepting the printer upgrade when my All-in-one 5800 print head went bad. I called to order another and was told the print heads when no longer available, that's a lie, I was offer a ESPC315 for $60 which seemed like a good deal. It was not. I received the printer with cable sto attach it to the computer, no power supply and ink cartridges. So I was charged 60$ plus 15$ for shipping and 7$ for tax. Costing me 90$, I had to buy ink 35$ and a cable 25$, all in all I could of bought a NEW one at Staples for less money, What a rip off. By the way I did get a print head for my old printer and it prints fine, so I didn't need to go through this. This is the worst deal I have ver got my self into, I will trash Kodak in the future. I have never seen such a bait and switch in my life and while your at it, we here in America can not understand what theses Indians are say. At least I can't. For two cents I trash this crappy print. Thanks for making a fool of me

Lost Customer forever

My name is G.Hanumantha rao.i had bought three television sets of your company.one of them is facing display problem.No one is responding to our complaint.we trusted your company,but it is going to be ruined.please clear the problem by providing service technician.please look into the Matter immediately.my order

While I am not surprised by the customer service I received after seeing this. I felt the need to share. I was chatting with a rep in regards to my Kodak Verite 55 that I just got. It wouldn't sync with my PC. Below is the convo. At the end.... the customer service rep ended the session without notifying me. RIDICULOUS. However, I expect nothing to happen at this point.

4:11 PM Jlo: Hello, Jennifer Appleton. Can I help you with anything today?
4:11 PM Jennifer Appleton: Yeah I can't get my printer to work
4:11 PM Jennifer Appleton: It shows on my PC but when I try to print it doesn't work
4:11 PM Jennifer Appleton: And I can't get the wireless setup to work. I have done it manually and automatically
4:12 PM Jlo: I am sorry to hear that you are having issues with your Kodak printer. Let me go ahead and assist you.
4:13 PM Jlo: May I please have the model and serial number of the machine?
4:13 PM Jennifer Appleton: its a verite 55
4:13 PM Jennifer Appleton: where is the serial number
4:14 PM Jennifer Appleton: SJF12056QJ012980
4:14 PM Jlo: The serial number is located at the back of the printer on a whit sticker.
4:14 PM Jennifer Appleton: yeah I got it
4:15 PM Jlo: May I have it please?
4:15 PM Jennifer Appleton: I gave it to you above
4:15 PM Jennifer Appleton: SJF12056QJ012980
4:15 PM Jennifer Appleton: verite 55
4:15 PM Jlo: Thank you.
4:16 PM Jlo: Are you using a PC, Mac, or a Mobile Device?
4:16 PM Jennifer Appleton: PC
4:16 PM Jennifer Appleton: it works from my phone
4:16 PM Jlo: What Operating System does it run with?
4:17 PM Jennifer Appleton: Windows 7
4:17 PM Jennifer Appleton: 64-bit
4:17 PM Jlo: I see. Can you tell me how is the light of the Wi-Fi icon on your printer?
4:17 PM Jennifer Appleton: static
4:18 PM Jlo: Is it blinking or solid light?
4:18 PM Jennifer Appleton: solid light
4:18 PM Jlo: It means that the printer is not connected to your network.
4:19 PM Jennifer Appleton: a solid light means that it's not connected?
4:19 PM Jennifer Appleton: I thought a blinking light did
4:19 PM Jlo: I am sorry! Yes you are right.
4:20 PM Jlo: Anyway, how about your PC is it connected to the same network?
4:20 PM Jennifer Appleton: The Wi-Fi light blinks when the printer is searching for a connection or when the existing signal is too weak to transmit.
4:20 PM Jlo: How far is your router to your printer?
4:20 PM Jennifer Appleton: yes
4:20 PM Jennifer Appleton: it's upstairs in the bonus room
4:20 PM Jennifer Appleton: not far
4:21 PM Jennifer Appleton: it worked for my husband last night on his PC
4:21 PM Jennifer Appleton: but it will not work on mine
4:21 PM Jlo: The printer requires at least not more than 15 feet for it to have a stable network connection.
4:21 PM Jennifer Appleton: Again, it was in the same spot last night and worked just fine on my husbands computer and the Green light on Wi-Fi is stable
4:21 PM Jennifer Appleton: ??
4:22 PM Jennifer Appleton: So... it's not the wi-fi connection
4:22 PM Jlo: Just try to reboot your router then.
4:22 PM Jennifer Appleton: umm... no I don't think I need to do that
4:23 PM Jennifer Appleton: again, its not a wi-fi issue
4:23 PM Jennifer Appleton: Wow... can I get some help here??
4:23 PM Jennifer Appleton: I feel like I am helping you more than you are helping me
4:26 PM Jennifer Appleton: hello?
This transcript was delivered to you courtesy of Velaro, Inc.

5 Days Ago, Recieved A Response To My Asking For Assistance . Party In Europe Said They'd Get Back To Me. It Appears , Based Upon The Complaints About Kodak On This Website, Kodak Customer Service Has Gone Down The Crapper When The Analog Photography Business Went Down The Crapper Or Did It Happen In Reverse, Their 800 Numbers Are Only For Retail Outlets To Contact Kodak

Good day
Earlier on I wrote to you without reading comments of other unsatisfied people first.
I did not use such strong language as I was hoping that you might reply to my emails.
Your WOGs should have the decency to reply. On the other hand why should they as the have no idea what they are talking about.

Also it was mentioned in one of your complaint letters that the ink cartridges only last a very short time. I fully agree with this. I used to get more than double the amount of prints from the ink cartridges.

You are the worst company I ever had to deal with.

Ingrid Bancroft

Yes - your customer service is TERRIBLE. I lost count of how many emails I sent regarding a error message on my printer.

Kodak Printer Help Used To Be Good 2 Years Ago, But Now They Employ Foreigners That Couldn't Find Their Arsh With Both Hands. So Many Companies Use Foreigners For Customer Help Simply Because Then They Don't Have To Employ An American. I'm So Sick And Tired Of Not Being Able To Understand Their "tongue" "dialect"!~ Kodak I've Owned This Hero 4.2 For 2 Years Now And It Is The Biggest Piece Of Junk Ever. Always Has Problems. Now The Dam Thing Won't Print Anything By Wireless Or Direct From Computer. Now It Says I Have To Hook Up Fax In Order To Send A Message. Well Duh I'm Not Trying To Send A Message I'm Trying To Copy A Document. It Does No Good To Download Any Drivers Or Fixes! I'm So Sick Of It That I Went Out And Bought A Hp Printer. I Never Really Had Any Problems With Hp And They Have Good Cust. Service If Needed. Think I'm Going To Post On 'you Tube' The Utter Destruction Of A Piece Of Crap Kodak Printer Like Some Other X Owner Did. It Was Enjoyable To Watch The Piece Kodak Printer Destroyed. Kodak Why Don't You Just Close Up Shop? Won't Be Long Anyway!!!!!

I contacted Kodak with concerns about my PixPro digital camera.
The shutter on the lens would neither open nor close completely and therefore was unable to take pictures with it, but I loved the camera.
Kodak customer service replied to me with an email asking me to fill out and print and sign a form concerning the Cameras problems and mail it to them.
After only a couple weeks I received in the mail a brand new Camera ( Kodak Pix Pro digital Camera ) I am so excited to have this Camera and extremely satisfied with Kodak and the Kodak customer satisfaction team.
Thank you
Kodak
Leland Jacobson

Incident No:

I was in contact with Kurilla yesterday and although he told me my Kodak Printer was past it, my husband managed to have a look and I am pleased to say he has got it working. All it needed was a bit of oil, therefore I will nit be purchasing another printer at this time but should I have problems in the future I will certainly buy a Kodak printer from you, they are the best. Thank you

Very low yield of prints from ESP7 ink cartridges, black & colour. My guess is thers a lack of production control in your Chinesed based unit,resulting in the the cartridges being only partly filled.

my experience with kodak customer service was great very helpful didn't take more than 10 min

I LOVE Tech support. Even though, there phone number can be difficult to find, they are must pleasent to work with you and help you! Great products and services!!! Just wish my camera wouldn't eat batteries.

awesone phone support, 1-800 ONLY TREANSFERRED ONCE QUICK PICK UP OF LINE we bought a black cartridge and it was empty they did not hesitate at all to send us one. the phone rep was very friendly and helpful and did not question that we were telling the truTh, unlike the store walmart in carlisle that refused to exchange it and they never have enough in stock anytime. KODAK they are replacing our printer too wow KODAK ROCKS

I had received a camera as a gift and there was a problem and it was fixed without any problems. I have to admit that I absolutely loved their Polaroid cameras and it's a shame that they don't make anymore film for that.

Hello guys !!!! I am working for Kodak as Customer care executive. I understand that the printer could be faulty or defective but its not we who are manufacturing the products. right? And yes, we are Indians and we have proved that we have a lot patience than any others and we feel proud talking with others in the world. Coming to the issues, it is the process which says to replace things or repair. NOT WE. We are here to follow the process and are bound within our limits which we cannot cross. It is the management that sets all these things and provides us with the answers. Do you know our job roles?? It is to follow the process that is given and replace after troubleshooting if the issue persists. Come on friends, we are not your enemies to deny all your requests and we are neither process makers. We strictly follow the rules.. rules.. rules.... We always feel bad whenever our customer is not happy. Service denial make us too unhapy. Finally, I want to say, our theme is to make you guys happy and if we were given a chance, we will give our company to you as you are the rulers and our business makers. We love you guys and we feel much more happy than you guys when you are satisfied.... plz forgive me if I ve hurt any of you...